รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu - 6หน้า

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (654)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.57
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.62
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.41
  • ความพึงพอใจ
    4.59
  • 4.17
    happy99

    Overall, a high-standard Hotel, but leaves a faint impression.

    The bathroom is comfortable and excellent, though the use of the shower and other features can be a bit confusing. The Room has noticeable outside noise (possibly from an amusement park or event), but it becomes quiet after 9 PM. Other than that, it's comfortable, and the bed is good. Personally, I would like a capsule coffee maker in the Room. Access from the subway is convenient. Overall, it's a high-standard Hotel, but it leaves a slightly faint impression.

  • 5.00
    るー吉

    New Year's Treat

    Our family has decided on Yokohama for our New Year's trip. Since we are traveling with a senior who has difficulty walking, we prefer Tokyu Hotel for its convenient car access and familiarity. This time, our request for a room close to the elevator hall was kindly accommodated. Thank you very much. The view from the Room was stunning, featuring iconic Yokohama sights like the Ferris wheel and Bay Bridge. The in-room dining option allowed us to enjoy dinner in the Room, which delighted our companion. Of course, the food was delicious as well. We will definitely visit again!

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  • 4.40
    Macken@

    Comfortably

    We were blessed with great weather, and the view from the Room was spectacular. The sunrise next to the Ferris wheel offered a refreshing and pleasant sight. The Room was also well-cleaned, allowing for a comfortable stay. However, it was unfortunate that we could constantly hear thumping noises from the floor above.

  • 5.00
    まゆなおぱぱ

    Year-End and New Year Tradition

    Every year, we enjoy a luxurious time on the Bay Club Floor, which helps us forget the fatigue of the year. The meals and hospitality are impeccable. We noticed that shampoo and conditioner are now in bottle dispensers instead of individual containers, which we believe is a much better option. It might be helpful to have a detailed list for Green Coin initiatives (e.g., keeping toothbrushes as they are or exchanging only two bath towels), as it could further contribute to environmental conservation—though we understand this may be challenging. Regarding the countdown fireworks, we were unaware they started at 7 PM due to insufficient information. A simple note like "This year's fireworks will begin at 7 PM instead of after the countdown" would have been appreciated. Apologies for being particular! The hospitality was undoubtedly exceptional, and we plan to visit again this year-end. Thank you very much!

  • 4.67
    m429

    Things to Note.

    The view from the room was great, and it was quiet, making for a pleasant stay as always. However, there was one issue that bothered me. The bed stopper(?) didn’t seem to work, and the bed moved every time I sat on it, which was very uncomfortable. This hasn’t been an issue before, so I hope you can pay attention to this in the future.

  • 3.00
    31K

    It was very disappointing.

    I arrived around 7 PM, and there were no other guests checking in at the time. Perhaps the front desk staff was busy reviewing documents, but despite having stayed at many accommodations before, the check-in process here felt very rushed. There was no explanation about details such as the location of the elevator to access the room, where breakfast is served, or how to use key touch for the elevator. On my first night of stay, I also noticed that the bathroom drain was partially clogged, making it difficult for water to flow properly without waiting. It was disappointing overall and I believe these issues should be improved.

  • 4.50
    ニックカード

    Bathtub Towel

    When the bathtub was drained, water backflowed into the bathroom sink. The bath towel had an unpleasant odor.

  • 4.67
    山本佐愛子

    Morning Night View

    A trip with my son. The night view was stunning, and the pre-dawn scenery was truly mystical. The Room was clean and beautiful.

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  • 4.83
    musashio

    About Check-Out

    With online credit card payment, I was told that if there were no additional charges at check-in, I only needed to return the key card. The small paper attached with the key card also seemed to indicate that for check-out, I just needed to hand it over to a nearby staff member. Did I misunderstand? When I handed it over to a hotel staff member near the front desk as instructed, they told me to line up at the front desk. However, after explaining that there were no additional charges and being slightly assertive, they accepted it. I may have misunderstood, but I would appreciate clearer instructions stating whether guests need to stop by the front desk during check-out even when paying in advance via online credit card payment. I apologize if my lack of familiarity with hotel stays caused any inconvenience.

  • 4.50
    キキケイ

    The view from the Room is wonderful.

    This was my first stay. I was impressed by the spacious room and the view of the harbor and Bay Bridge from the window! The night view is breathtaking. The amenities are well-equipped. For breakfast, I chose Japanese kaiseki instead of a buffet, and it was filled with delicious flavors from Ishikawa Prefecture—an excellent choice. I would love to stay here again.

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  • 4.83
    米沢によく行く人

    Bay Club Access

    I visited again with my mother, who has difficulty walking. We enjoyed a welcome drink while seated on the sofa during check-in. The thoughtful gift was truly touching. During tea time, we relaxed with sweets and drinks, and at cocktail time, we were satisfied with delicious food and beverages. Last time I stayed, I was interested in the bath pillow. When I mentioned it to the concierge, they promptly assisted me in purchasing one—thank you so much! I plan to visit regularly for a relaxing stay. Next time, I'd love to try the pool!

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  • 2.20
    名無し-さん

    【Noise】Sounds from the neighboring Room can be clearly heard.

    Despite the late hour past 2 AM, there were noisy guests, and due to the room's structure, sound from the neighboring room was completely audible, making it impossible to sleep at night. There was a mysterious non-opening door in the room through which voices from the neighboring guests could be clearly heard. I called the front desk to ask if they could request the neighboring guests to quiet down. The hotel staff promptly visited their room, and it became quiet for a moment. However, as these guests lacked manners, they quickly returned to being noisy and remained so until around 2 AM. The prompt response of the hotel staff was appreciated; however, unfortunately, I don't think I will choose this accommodation again in the future.

  • 5.00
    家族の旅行には

    A Hotel You'd Want to Recommend to Someone Special

    If asked by important family or friends about finding a hotel around Minato Mirai, I would definitely recommend this Hotel without hesitation.

  • 5.00
    こしまた

    Used for a proposal.

    Room (Day 1): Bay Club Floor - View Bath Luxury Ocean Twin Bay View Non-Smoking Plan: [With Christmas Cake & In-Room Dinner] With Best Wishes... (Dinner and Breakfast Included) Room (Day 2): Bay Club Floor - Twin Park View Non-Smoking Plan: (Breakfast Included) We used the stay for a proposal. The butler kindly assisted us by arranging to bring in a bouquet and other items while we were out of the room after discussing the plan in advance. We decided to change rooms between the first and second nights to enjoy different views. Although we didn’t notice at the time of making the Reservation, the luxury room had two sinks and felt significantly spacious. Since we wanted a luxurious and glamorous atmosphere for our proposal, choosing this room was definitely the right decision. The park view was also beautiful, so it was great to experience both options. The lounge's tea time and cocktail time were exceptional. We had lunch outside around 11 AM, checked in around 2 PM, then enjoyed about 1.5 hours of tea time directly afterward. For dinner, we went out from about 5 PM to 7 PM, then returned for cocktail time from around 7:30 PM to about 9 PM—though both our stomachs and time felt slightly insufficient! The cozy atmosphere that makes you want to stay for hours combined with delicious food made it an unforgettable experience—we’d love to come back again!

  • 5.00
    横浜生まれ横浜育ち

    Used for our wedding anniversary.

    Thank you very much for your hospitality. We stayed to celebrate our wedding anniversary. It was our first time in a while staying on the club floor, and we thoroughly enjoyed it. We hope to visit again next year for another family celebration. Thank you once again!

  • 4.33
    ueue123456

    Family trip for three families

    The day before, when I inquired about cancellation due to my child's slight illness, I was told to contact IKYU as it could not be handled, although it should have been addressed by the Facility. The phone response was very poor, leaving a terrible impression until the day before. However, on the day of check-in, the reception and other staff were extremely kind. The breakfast was delicious and we were very satisfied. Thank you very much.

  • 4.60
    のりまきシュークリーム

    Shower room only

    The view of the Ferris wheel from the balcony was great, and the Room was nice. The amenities (including cleansing products, face wash, lotion, and moisturizer) are well-stocked. However, the bathroom is a bit dim for applying makeup (as there is no mirror in the Room, you’ll need to use the one in the washroom). It would be appreciated if mold on the shower room tile grout could be cleaned.

  • 4.83
    JJ Juliet

    Refresh Stay

    We stayed for a year-end party with three women. Everyone gathered at the Hotel from nearby areas. The Room, bathroom size, and the view from the balcony were truly comfortable. The 11:00 AM checkout time also provided plenty of flexibility, and my friends mentioned it was great value for money. I would love to visit again.

  • 4.67
    森のパンダ

    A place to experience the essence of Minato Mirai

    I arranged for my mother to stay here so she could fully enjoy the Minato Mirai area. The hotel is directly connected to the station, and there are plenty of restaurants, convenience stores, and shops nearby, making it incredibly convenient. The view bath room was fantastic. The room was spacious and clean as expected, and the bathroom was also large. At night, we enjoyed the sparkling view of Cosmo World’s Ferris wheel from the bath, while in the morning we admired Yokohama Port and Bay Bridge as we relaxed in the tub. (The glass fogged up at night due to temperature differences, so it was hard to see outside then, but it cleared up by morning.) Having a balcony where you can feel Yokohama's breeze is absolutely wonderful. If you're staying at this hotel, I highly recommend choosing a room with a balcony! My mother loved it so much that she kept saying she wanted to stay here again. Thank you for providing us with such a lovely experience!

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  • 3.00
    kensada

    The gym is

    The gym has no equipment and closes at 9:00 PM, which does not align with current trends.

  • 4.60
    ブラック・スワン

    Well-equipped amenities

    I stayed here to explore Yokohama and Chinatown. The convenience of reaching the Hotel without stepping outside from the station on a cold day, the excellent service at the front desk, and the clean guest room with well-equipped amenities allowed me to enjoy a highly satisfying and extraordinary experience.

  • 5.00
    SHIN-football

    Reliable Comfort

    We visit every year during the same period. Throughout the year, we stay at other accommodations as well, but we always end our journey here, enjoying the sea view from the balcony, the night scenery, and Tosca's breakfast. This has become the ultimate reward for us as a couple. We will continue to return in the future. Thank you very much!

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  • 5.00
    うぶよし

    If staying in Minato Mirai, choose Yokohama Bay Hotel Tokyu.

    On the day, I considered staying at a hotel near Yokohama Station after attending a year-end party but decided to go to Minato Mirai and stayed at Yokohama Bay Hotel Tokyu. I chose this hotel because it is a place I have used many times and feel comfortable with. The room was relaxing, clean, and luxurious, providing a comfortable sleep on the bed. Thank you for your hospitality.

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  • 5.00
    takma

    It was a wonderful Hotel.

    This was my first time staying here. The room was very spacious, and although the hotel seemed a bit old, it was clean and comfortable. The bed had just the right firmness (I believe it used an Airweave mattress), which suited my preference. The bathroom was large, and having a separate shower room from the bathtub made it very convenient to use. The toilet was well-maintained and comfortable as well. The only minor issue I noticed was that the remote control's placement felt slightly too far back. The room's facilities were excellent, including a kettle, an Illy coffee maker, TWG herbal tea and tea bags, roasted coffee drip packs, and green tea bags—offering great variety. I reserved a Bay Club Floor room where drinks and food provided in the lounge seemed carefully selected; everything I tried tasted delicious. The chairs were so comfortable that I found myself lingering longer than expected. For breakfast during my multiple night stay of 10 nights, I could use Café Tosca on the lobby floor every other day. However, when craving Western-style breakfast options, I preferred using the Club Lounge for its calm atmosphere compared to Café Tosca’s lively environment with many guests—it sometimes felt less relaxing depending on seating arrangements. Staying in a Bay Floor room also came with perks like elevator key card access automatically selecting your floor—a small but pleasant convenience not available to guests staying on other floors. Throughout my extended stay of 10 nights this time around, all staff members consistently provided exceptional service with kindness and professionalism at every interaction—truly reflecting high-quality service standards during my visit. Housekeeping staff worked efficiently while maintaining cleanliness perfectly; their efforts ensured comfort throughout my stay for which I'm grateful. Thank you for taking such good care of me during this visit! This is definitely one of the hotels I'd love to return to again someday. Next time around I'll make sure not to miss trying out your pool!

  • 4.83
    アリスマロン

    Yokohama at its best!

    We stayed for one night on a short trip with my daughter and her husband. Our 8-month-old baby was with us as well. Although the baby cried at night, I couldn't hear any noise from the next Room, confirming once again that the soundproofing is excellent. The preparation of a baby crib and attentive care allowed us to rest comfortably. I have stayed at this Hotel many times, but this visit with my grandchild became the most memorable experience. Thank you very much! This is a Hotel where guests with babies can stay without worrying about crying noises. The price is reasonable, offering great value for money beyond expectations. Highly recommended Hotel!

  • 3.83
    1960さん

    The lounge breakfast offers a limited variety.

    This time, I had breakfast at the lounge on the Club Floor for the first time. Compared to other Hotel club lounge breakfasts, honestly, the variety was limited and less satisfying. Previously, breakfast at Café Tosca was included and very satisfying, so this was a bit disappointing. Next time, I plan to choose Café Tosca even if it requires an additional fee. Moreover, during breakfast when I was the only guest present, my finished plates were not cleared from the table. I had to stack them myself to create space. When I looked around for staff members, they seemed engaged in conversation with each other and did not notice me. It wasn’t until I stacked about three plates in two spots that they finally noticed and cleared them. On a positive note, other staff members such as those at valet parking and those assisting during check-in at the lounge provided excellent service. However, due to this experience with the breakfast staff, my overall impression of their service is slightly negative. The Room was clean with a view of the Ferris wheel from my window—something I really enjoyed about this Hotel—but this particular experience left me slightly disappointed. Overall though, it was still a comfortable stay!

  • 4.20
    アッキーアッキー

    I love this Hotel be...

    I love this Hotel because I can step out onto the balcony and enjoy the view. This time, I chose a Room where I could also enjoy the scenery from the bath, and it was a delightful experience again. I stayed with my elderly mother this time, but she found it difficult to distinguish between shampoo, conditioner, and other bottles as they all looked the same. No matter how hard we tried, water leaked from gaps in the shower booth, soaking the bath mat completely. Although we received a new one promptly, improving this aspect would make things even better. Additionally, I would appreciate it if there were more variety in single-item options on the room service menu. Overall, we had a wonderful stay and look forward to coming back again!

  • 4.17
    ロンドン1955

    A Hotel of Comfort and Relaxation

    I stay here every year when attending concerts at Minato Mirai Hall. The consistent quality provides peace of mind and trust. I always look forward to the breakfast, but this time I was particularly impressed by the coffee quality and the pancake machine. I will continue to rely on your services in the future.

  • 4.67
    KUN あつを

    No complaints about the Room.

    As the title suggests, the Room's comfort and view were very satisfying. If I had to point out something, it would be the lack of a large public bath and that the breakfast was quite ordinary—perhaps a bit underwhelming for 4,500 yen. However, the made-to-order omelet was exceptionally delicious, possibly the best I've ever had. Overall, it was a very satisfying Hotel stay.

  • 4.83
    ゲスト

    Excellent location

    Conveniently located near Minatomirai Station. Enjoyed the view of Yokohama's nightscape from the room. The breakfast was also very delicious. Would love to stay again.

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