รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

We had a great time.

The lounge had a great view, and the staff were kind, so I felt very comfortable. The pool was also clean, and I had a wonderful time. Thank you very much. After returning home, I realized I had left something behind and contacted the Hotel. It was arranged that I would come back on another day to pick it up. I fully understand that this caused inconvenience to the Hotel staff, and I am truly sorry. However, when I arrived by car and explained the situation to the attendant in the Hotel parking area, they said they would check. While looking at their computer, they told me things like there was only a record of my stay and there was no note about any lost item, which made me feel as though they were suspicious of me—this was disappointing. After being asked various questions and having them contact several places, I was ultimately able to receive my item at the front desk. However, the attendant repeatedly said things like “Normally there should be an entry in the system (about lost items), but there wasn’t.” I understand this person was not at fault, but it made me feel that communication among staff was not well coordinated. Even though I had contacted you in advance, I could not pick it up smoothly, which left me disappointed.