รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.55
ยอดเยี่ยม (673)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.58
  • สิ่งอำนวยความสะดวก
    4.57
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.43
  • ความพึงพอใจ
    4.58
4.83
ペンギンペンペン子

Some areas show thei...

Some areas show their age, but the cleaning was thorough and I felt comfortable staying here. Amenities have shifted toward eco-friendly options, and all skincare items were in shared bottles, which I felt a bit uneasy about, so I used the ones I brought. I chose the breakfast plan on purpose and enjoyed the Maison Kayser bread. One disappointing point: staff frequently asked to clear plates at the buffet, which disrupted a relaxed breakfast atmosphere. While I was away getting more food for my final round, my partially used butter and all cutlery were cleared without notice. I was very surprised and had to go get new cutlery again. I fully understand the need to tidy up, but at a nicer Hotel breakfast I would like to enjoy it at a leisurely pace. It also felt inefficient from an eco perspective, as I had to open a new butter portion.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5
  • 22/5/2026～
  • 1 คน 1 ห้อง
  • Executive King Room with Park View - Non-Smoking
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Yokohama Bay Hotel Tokyu. We also sincerely appreciate you taking the time to share your valuable feedback. We are relieved to hear that our housekeeping met your expectations, regardless of the building’s age. Thank you for selecting our breakfast-included Plan and for enjoying Maison Kayser’s bread. However, we sincerely apologize that our restaurant staff made your breakfast experience unpleasant. We deeply regret the lack of consideration shown, including clearing cutlery from your table while you were still dining. We will reinforce staff training accordingly. This may be a selfish request, but if you would allow us another opportunity to make things right, we would be grateful if you would return to our Hotel. All of us look forward to welcoming you again.

ดูรีวิวทั้งหมดของThe Yokohama Bay Hotel Tokyu