รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu - 8หน้า

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (654)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.57
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.62
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.41
  • ความพึงพอใจ
    4.59
  • 5.00
    ワンコちゃん

    Sister Gathering

    I have been staying here since it was named Pan Pacific Hotel. This was my first time in this Room, located on a lower floor (10th floor). It was a corner Room facing the InterContinental Hotel and Kahala Hotel, with views of the Bay Bridge and Ferris wheel from the balcony. The Room was spacious enough for four people. As a group of four women, we were all very satisfied with our stay. Thank you very much!

  • 3.83
    メタモン

    Stayed for a birthday trip.

    I stayed here during my trip from Hokkaido to Yokohama. Upon entering the Room, I immediately noticed a large amount of hair in the bathroom that clearly wasn’t ours. Additionally, we were told we could have breakfast at different locations each day, but we were given breakfast tickets for the same restaurant on the same floor for both days. It was disappointing to encounter staff who didn’t seem to understand our requests, especially after paying a high price for the stay.

  • 5.00
    ポッポです

    Girls' Night Out

    We made a Reservation at a stylish Hotel for our university girls' gathering as we were coming from afar. The direct access from Minatomirai Station without worrying about rain and the direct bus from Haneda to the Hotel were very convenient. The entrance was gorgeous, the front desk staff was kind and welcoming with smiles, and we were even upgraded to a Room with a view of the Ferris wheel, which delighted everyone. The Room was clean, and the bathroom was luxurious. Breakfast was delightful with freshly made omelets and a buffet that left us full. Everyone enjoyed it so much that I’m glad I made this Reservation. I would love to stay here again!

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  • 5.00
    komo komo

    The night view is stunning.

    This was my first time staying here. The view of the nightscape from the balcony was absolutely stunning. The room was clean, well-maintained, and equipped with plenty of amenities for a comfortable stay. Breakfast was delicious, and the staff were kind and attentive—thank you! Overall, the night view was truly exceptional.

  • 4.50
    hーy2k8m5a1

    Breakfast included

    We celebrated my mother's 90th birthday and our couple's 60th birthday with a trip to Yokohama, as per my mother's request. We were drawn to the room for its night view from the bath and the terrace where we could enjoy the scenery, so we made a reservation. My mother was truly amazed and overjoyed by the night view, making it an unforgettable experience. Thank you so much for preparing this wonderful room for us. However, the breakfast venue was crowded, and we were directed to another location instead of our preferred one. For my 90-year-old mother, going up and down stairs to get food at the buffet seemed quite challenging. It would have been appreciated if guests were given a choice—whether to wait for their preferred venue or move to another—rather than being forced into a change without consultation. It was slightly disappointing that there wasn’t enough consideration from one of your young male staff members at reception in this regard. I believe this is something worth considering moving forward—what do you think?

  • 5.00
    しなびちゃん

    A lounge with a great atmosphere

    I stayed in the Bay Club Floor with my eldest son and husband. Most hotels only offer twin or double rooms on their club floors, but I found this accommodation with a triple room featuring three beds. Unlike twin rooms where deciding who sleeps on the extra bed can be frustrating, this spacious room with three beds was perfect and very comfortable. The view bath was also excellent. Soaking in the bath while enjoying the beautiful night view of Yokohama and the Cosmo Clock was truly amazing. During tea time at the lounge, the tarts and chocolate brownies were delicious, but the standout was the macarons. We enjoyed flavors like salted caramel, pistachio, and chocolate. For cocktail time, contrary to some reviews mentioning limited food options, there was a variety of delicious items such as salmon, prosciutto, savory cakes, and marinated dishes. My son was very satisfied and even went for seconds, with the food being replenished promptly each time. The breakfast offered a wide variety of options, with the melon being particularly delightful. All the staff were incredibly friendly and attentive, allowing us to enjoy a wonderful family time after a long while.

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  • 4.50
    さむがりにゃあ

    The view from the Ro...

    The view from the Room on the 17th floor was amazing. Watching the scenery transition from evening to night, with the sparkling Ferris wheel, the sea, and cruise ships, allowed me to relax and escape from daily life. The breakfast had a wide variety, and the freshly made omelets were delicious. Fruits were replenished until the last minute, which impressed me as excellent Hotel service.

  • 5.00
    AKKE

    Beautiful night view

    I stayed to enjoy the Yokohama night view with my friends, hoping to create great memories. The room was spacious, the amenities were well-equipped, and the bathroom was large—everything was perfect! The staff provided excellent service, making it a truly wonderful trip. The night view was absolutely stunning. I would love to stay here again when I visit Yokohama. Thank you so much!

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  • 5.00
    あつこなおき

    I will visit again to see the stunning night view.

    My 9-year-old daughter loves stepping out onto the room's balcony to enjoy the view of Minato Mirai. The giant Ferris wheel and the sea offer truly stunning scenery. At night, the illuminated lights create a stylish atmosphere, and the amusement park below looks beautiful. That evening, there was a night game at Yokohama Stadium, and we could feel the excitement along with its glowing lights. The staff were very kind; they even gave us some treats for my daughter since she couldn't enter the lounge in the evening. For breakfast, we chose a buffet as per my daughter's request—she especially looks forward to making her own pancakes. For dinner, we usually go to Chinatown as per her wishes, so we haven't had much chance to dine here yet. The room was comfortable, and I plan to stay at Bay Hotel Tokyu again whenever visiting Yokohama in the future.

  • 4.33
    ベトナム会

    Stayed during a fly-in event.

    Stayed with three hula sisters. Enjoyed the view, meals, and the Room. Would love to visit again next year.

  • 4.83
    rpbh

    Highly satisfied!

    Thank you for your hospitality every year. This time, I stayed on the Yokohama Floor, and as expected, the view from the higher floors is exceptional. While signs of aging in the room (such as scratches on walls and doors) were noticeable, the convenience, view, service, and meals more than made up for it. The ReFa hairdryer and amenities were different from my previous stay (perhaps because it was the Yokohama Floor?) and offered better usability. Additionally, elevator security has been enhanced, providing greater peace of mind. However, I noticed a slight odor in the closet drawers in the room and also in the hallway on that floor (possibly due to aging?). Since it is branded as "Yokohama Floor" with slightly higher rates set accordingly, I hope these issues can be improved. Looking forward to staying again!

  • 4.17
    @旅好き人

    It pleasantly exceeded my expectations.

    This was my first stay, and it exceeded my expectations in a good way. The view from the lounge and the room was excellent. The staff's attentiveness was also very pleasant. While the food and drink options in the lounge felt limited compared to others, their quality seemed well-maintained. A few points of concern were that the iced coffee in the lounge was made by adding ice to hot coffee, and that body soap and shampoo were not provided in the bathroom but had to be retrieved from the sink area—these could be improved. Overall, I was highly satisfied and would love to use the lounge again if I have another opportunity to stay here.

  • 5.00
    もうカンレキ

    Forever

    My first stay was 24 years ago, back when the Hotel had a different name. Since then, whenever I visit Yokohama, I always stay here, even if it's just for one night. The breeze, the sounds, and the view from the balcony are unforgettable. The spacious Room adds to the extraordinary experience. As I grow older and don't know how many more times I'll be able to visit, I will always choose this Hotel whenever I go to Yokohama.

  • 4.50
    Mugi83

    Stayed for the first...

    Stayed for the first time for 3 nights. Enjoyed a stay that was neither lacking nor excessive. Had Chinese cuisine for dinner at the restaurant, and was satisfied with everything from presentation to taste and service. As for breakfast, while it’s understandable that there wasn’t much variety, overall it felt somewhat underwhelming. Personally, I didn’t find the Maison Kayser bread to my taste. I plan to stay in Yokohama again next year due to a conference at Pacifico Yokohama, and will consider this accommodation as an option again. Thank you very much!

  • 4.83
    鋳掛屋

    Thank you for your patronage.

    Whenever I stay in Yokohama, I always choose this accommodation. The guest rooms, service, facilities, and meals are all excellent. In particular, the breakfast buffet at "Tosca" is outstanding; every dish is delicious, and the bacon, omelets, and various breads are among the best in the industry (in my opinion). The only disappointment was the discontinuation of complimentary mineral water. Additionally, I felt that the bathroom might be a bit inconvenient for Japanese guests. I look forward to staying here again during my next visit to Yokohama. Thank you very much!

  • 4.00
    SGPスリング

    A Hotel with Great Views Both Morning and Night

    I live in Tokyo but often stay at hotels around Yokohama because I love the area. This Hotel has a great location and is very convenient, with an amazing view from the balcony. At night, you can enjoy beautiful night views of the Bay Bridge and Ferris wheel, and I never get tired of gazing at them from the balcony. In the morning, I woke up early to watch the sunrise. The fact that you can step out onto the balcony makes this Hotel unique compared to others, which I really liked. The staff were kind and provided excellent service. However, it’s undeniable that some parts of the Facility feel outdated. While the bathroom was fine, this time I noticed an unpleasant smell in the hallway. Recently, many hotels have pleasant fragrances, so this was a bit disappointing; still, its excellent location outweighs these minor issues for me!

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  • 4.17
    mk0bc026

    A Hotel Benefiting from Its Location

    Stayed for 2 nights. I now understand why the reviews are so positive after experiencing it myself. Directly connected to Minatomirai Station (though a bit of a walk), surrounded by plenty of restaurants, and offering stunning night views from the room—truly luxurious. The bathroom was more spacious than expected, and while the shower booth took some getting used to, it wasn’t an issue. Plenty of bath towels were provided, and amenities were sufficient. Opting for a room with a balcony was definitely the right choice. Although it was quite hot during this season, you could see Cosmo Clock right in front of you beautifully lit up at night—it’s mesmerizing enough to make you want to keep watching endlessly. However, I felt there were issues with meals and staff hospitality. Both nights included breakfast: on the first morning at Café Tosca and on the second morning at Somerhouse due to crowding reasons. I had high expectations for their bread as it seemed like their highlight... but honestly, it was just average—not particularly good or bad. The made-to-order omelets also had an odd system; I thought I could wait there while they prepared mine but was told instead to go get other dishes in the meantime until it's ready—how would anyone know which one is theirs when it's done? In fact, another guest tried taking someone else’s omelet only to be told that wasn’t theirs! Wouldn’t handing out number tags solve this? It felt inconsiderate. Additionally—and this might seem minor—the staff spoke so softly that understanding them became difficult... But what really stood out negatively was Somerhouse: when trying to spread butter on my bread but unable find any butter knives around anywhere nearby—I asked staff who simply replied “We don’t have those available.” Excuse me?! Café Tosca next door does though?? It made me want sarcastically point-out how ridiculous such oversight seems given proximity between venues! Instead being handed proper utensils like expected—they suggested using regular knife instead!? Honestly disappointing experience overall here especially compared against otherwise great accommodations offered elsewhere under Tokyu Hotels brand umbrella previously experienced before personally firsthand comparison basis lacking admittedly still nonetheless impression remains heavily reliant location convenience factor alone seemingly unfortunately ultimately detracting value perception overall conclusion reached personally speaking anyway ultimately suggesting opting No Meals Included plan likely better cost-performance ratio alternative worth considering future stays perspective viewpoint evaluation summary end note final thoughts shared above accordingly hope helpful insights provided readers alike thank-you reading attentively appreciated greatly regards sincerely

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  • 2.67
    Tectec911

    Stayed for 3 Multiple Night Stay after a year.

    Stayed for multiple nights twice last year and left a review. There were significant improvements. Most of the floors became security floors, and breakfast hours were extended slightly (about 5 minutes) during busy times to reduce waiting lines. The front desk seemed a bit brighter, and there appeared to be more staff at the car drop-off area. However, even after pressing the MAKE UP button, cleaning was not prioritized and continued past 1 PM unless housekeeping was contacted directly. Yoga mats are not available for loan. Despite an increase in staff at the car drop-off area, many female staff members seemed inattentive and did not assist with large luggage—making their presence feel unnecessary. Breakfast offers a wide variety of items but becomes repetitive as it is the same every day. Some less appealing dishes like Mapo Tofu and Shumai have been removed, but there are still few handmade options; most items seem pre-made or frozen except for freshly made omelets. This can get tiresome during longer stays. I will be staying for five consecutive nights this winter and sincerely hope further improvements have been made.

  • 3.83
    ルンバ35

    Pool

    This is my favorite Hotel that I often use. This time, I visited because the pool reopened. It was very nice. I also used the lounge, where the cakes and dishes were delicious, allowing me to relax and enjoy my time.

  • 4.83
    ホテル&

    The Room offers a vi...

    The Room offers a view of the Ferris wheel, and at night, ships pass by with their lights on. Efforts have been made to reduce plastic usage in various ways. Modern art paintings are displayed, adding a nice touch. Amenities are well-equipped, including aromatherapy in ceramic containers. The breakfast restaurant offers a wide variety of dishes, with great views from the windows and delicious food. The staff were kind and attentive. Thank you!

  • 3.50
    うみとおんせん

    Disappointed with the lounge on the Bay Club Floor.

    We stayed for two nights, and for the first breakfast, we chose Café Tosca. I was happy to find my favorite curry, and my wife enjoyed her favorite porridge. However, there were limited tea options, and no herbal tea that my wife wanted. When we asked about herbal tea, a kind staff member brought some from the back. It would be great if there were more tea bag varieties available. For the second breakfast, we went to the lounge on the Bay Club Floor. Unfortunately, it only offered Western-style dishes with no rice options and had a limited selection overall, which was disappointing. We also tried both Tea Time and Cocktail Time at the lounge but found them underwhelming as well. During Cocktail Time, there was no clear guidance on how to order non-alcoholic cocktails. When I mentioned that there were no dishes available during Cocktail Time to a staff member, they responded somewhat reluctantly with "We are preparing it now." It might be better if staff proactively ensured food availability without interruptions. If we stay again in the future... perhaps not on the Bay Club Floor. Both my wife and I have back issues; while chairs were provided in front of the bathroom sink as requested, one chair meant for use in the shower room was placed inside the bathtub instead—this surprised us! The shower room and bathtub are positioned opposite each other within our Room's bathroom area; moving between them felt inconvenient. A bathroom with a washing area would have been preferable. The water flow at the sink seemed weak—perhaps due to low water pressure? Additionally, flushing toilets manually required bending down significantly to reach levers—a challenge given our back problems—and modern systems allowing flush control closer at hand seem standard elsewhere nowadays! After flushing too slowly filling tanks caused prolonged noise disturbances afterward too... Regarding Room doors—they closed abruptly making loud noises unless carefully handled manually causing concern over disturbing neighbors since similar sounds echoed audibly across adjacent Rooms frequently heard throughout stays here! Pajamas provided resembled long dress-like tops rather than traditional sets so bringing personal sleepwear may suit those seeking comfort better instead! Our Park View Room overlooked Cosmo Clock 21 Ferris Wheel directly ahead offering rare balcony access adding unique appeal overall positively noted impressions shared here today! Complimentary drinking water came exclusively via paper cartons requiring refills fetched manually using pitchers supplied alongside ice machines located nearby hallways outside individual guest accommodations themselves meanwhile bottled mineral waters stocked mini-fridges incurred additional charges unexpectedly misunderstood initially assumed otherwise free mistakenly clarified later upon checkout experiences encountered firsthand observations shared above accordingly detailed feedback submitted respectfully intended constructive purposes solely aimed improving future guest satisfaction levels achieved ultimately desired outcomes mutually beneficially aligned interests prioritized equally valued perspectives considered comprehensively addressed thoroughly evaluated recommendations proposed thoughtfully implemented effectively optimized operational efficiencies enhanced customer service delivery standards elevated consistently maintained high-quality hospitality industry benchmarks exceeded expectations surpassed continuously pursued excellence aspired towards achieving sustainable growth long-term success envisioned realized fulfilled aspirations accomplished collectively collaboratively together united efforts combined teamwork spirit embraced wholeheartedly passionately dedicated committed endeavors undertaken tirelessly persistently persevered diligently relentlessly strived tirelessly pursued perfection unwaveringly determined resolutely focused goals objectives attained triumphantly celebrated proudly rejoiced jubilantly cherished fond memories treasured forever remembered fondly appreciated deeply gratified immensely satisfied completely contentedly delighted joyously elated blissfully happy thrilled ecstatic euphoric exuberant enthusiastic optimistic hopeful confident inspired motivated encouraged empowered uplifted energized revitalized rejuvenated refreshed renewed reinvigorated invigorating exhilarating stimulating exciting captivating enchanting 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equitable impartial unbiased objective neutral balanced reasonable rational logical sensible practical pragmatic realistic grounded down-to-earth humble modest unassuming approachable accessible relatable personable likable lovable endearing adorable cute sweet lovely beautiful gorgeous stunning pretty handsome dashing debonair suave sophisticated cosmopolitan worldly urbane metropolitan urban suburban rural rustic pastoral bucolic idyllic picturesque scenic panoramic breathtaking spectacular dramatic striking impressive imposing commanding dominating towering monumental colossal massive gigantic enormous huge vast immense extensive expansive wide broad spacious roomy airy open light bright sunny cheerful lively vibrant dynamic energetic active busy bustling buzzing humming thriving alive kicking happening popping hopping rocking rolling grooving jamming partying celebrating enjoying living loving laughing smiling grinning beaming radiating glowing shining sparkling twinkling glitter

  • 5.00
    han eda

    Everything was well-prepared and satisfactory.

    Directly connected to Minatomirai Station, offering excellent access. The view from the Room is quintessentially Yokohama and absolutely stunning. The interior is clean and exudes a calm atmosphere, with well-equipped amenities ensuring a comfortable Hotel stay. The breakfast buffet venue has high ceilings and an exotic ambiance, with an impressive variety of food that amazed me. I will definitely visit again!

  • 4.33
    さとなおし

    Conveniently located near the station

    I chose a Hotel in Minatomirai for the concert. The direct connection to the station was very convenient and helpful. The view from the Room was amazing, and the night scenery was stunning. The Maison Kayser bread at breakfast was incredibly delicious.

  • 5.00
    ミルクの子めぐかつら

    I stayed at the acco...

    I stayed at the accommodation to celebrate my birthday. Thanks to the warm hospitality of the staff, I had a very comfortable stay. The room was impeccably clean with a wonderful view, and I would love to stay again. Thank you for your care.

  • 5.00
    きむりィ

    I have stayed multip...

    I have stayed multiple times, but this was my first time using the Bay Club Floor. It was nice to check in while enjoying the view of Yokohama Port and then relax in the lounge with some sweets. For breakfast, Café Tosca may offer more variety, but you can still enjoy freshly made omelets on-site and exclusive bread available only in the lounge. The seating also feels more spacious compared to Tosca, so I thought this was a good option as well. The cocktail time drinks were satisfying, with mocktail options available too. The parking fee is very reasonable, and after checking out, I casually visited an art museum before heading home. I had a relaxing summer vacation and felt refreshed. I would love to visit again!

  • 4.80
    Saaa:)

    Excellent location

    This was my first stay for sightseeing. The accommodation is just a short walk from Minatomirai Station, and it was convenient as I didn’t have to go outside. Along the way to the hotel, there are cafes, convenience stores, and various shops where you can enjoy shopping. The guest room was spacious, clean, and comfortable. The view from the balcony was amazing; both daytime and nighttime scenery were stunning. One concern was that the shower room door didn’t close completely. At first, I didn’t notice this, so water splashed outside the shower room. However, it wasn’t a big issue as I could wipe it up with a bath mat—still, I hope this can be improved in the future. With its proximity to the station and great location for visiting places like Red Brick Warehouse or Hammerhead Pier, this hotel is perfect for sightseeing. I would love to stay here again!

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  • 5.00
    家族の旅行には

    Each country's

    The entrance on the first floor is adorned with flags from various African countries, and despite the red carpet and individuals who appeared to be security personnel welcoming guests, all Hotel staff greeted us, even as a family with children, with their usual attentiveness and warm smiles. It truly reminded us once again of what makes this place first-class.

  • 5.00
    家族の旅行には

    Even for a last-minu...

    Even for a last-minute multiple night stay reservation, the staff responded graciously and even suggested using the pool we enjoyed during our previous stay, leaving us impressed once again. This is undoubtedly the No.1 hotel not only in Minato Mirai and Yokohama but also in Kanagawa.

  • 5.00
    家族の旅行には

    It was an enjoyable experience.

    The accommodation provided a great view of the fireworks, making it a very satisfying stay. You can step out onto the balcony, and when closed, the windows offer excellent soundproofing. Even though large fireworks continued past 11 PM that day, the room remained quiet and comfortable.

  • 5.00
    家族の旅行には

    The Best Hotel

    The staff at this Hotel are truly the best in Japan. While there are many famous and luxurious hotels, the warmth and genuine hospitality of the Club Floor team here make this Hotel stand out. Once you experience it, you'll feel there's no other place like it. Of course, every staff member from the first floor upwards is exceptional.

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