รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu - 11หน้า

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (660)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.57
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.62
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.42
  • ความพึงพอใจ
    4.59
  • 4.40
    az4l5o

    I love this Hotel.

    I believe this is the best Hotel around Minato Mirai in terms of customer service. The staff immediately assist you, even just by noticing your glance, asking, "Are you looking for something?" They always notice before you even say, "Excuse me..." Truly impressive. If you're traveling abroad, staying at Tokyu Bay Hotel will provide a high level of satisfaction. With the Ferris wheel right in front and its not-too-tall structure, it offers a sense of security and comfort throughout your stay. A water server bottle was conveniently set on the table. I used it multiple times; however, I did notice that the bottle itself felt slightly slippery to touch. Despite this minor concern, their exceptional service far outweighs it and does not diminish my positive impression at all. I've stayed here several times now and Tokyu Bay Hotel remains my favorite. I've also stayed at other nearby Hotels but none match their outstanding hospitality that perfectly meets Japanese expectations with meticulous attention to detail. I'll definitely stay here again!

  • 4.50
    花mama

    COVID-19 Resurgence

    I was very satisfied with the full service after staying during the COVID period last time. The room, including amenities, was excellent. However, I would like to share two points of concern. When checking out at the lounge, it would be appreciated if vacuuming could be done during non-usage hours or if cleaning times were announced in advance. I thought I could check out during lounge usage hours and planned to have coffee before leaving, but the atmosphere didn’t allow it. If I had known, I would have had coffee in my room instead—this was disappointing. Regarding breakfast at the lounge, due to crowding, we were recommended Japanese cuisine downstairs but found it unsatisfactory. Waiting about 20 minutes for rice to cook could have been avoided with prior reservations. While side dishes were served buffet-style, there weren’t many options; offering a set meal instead might be better as suggested by another guest nearby—I agree and hope for improvement. That said, my overall stay was highly satisfying. Thank you very much!

  • 4.80
    すぬーぴーだね

    It was wonderful, thank you.

    Stayed here for two nights during Golden Week to attend my daughter's wedding. My Room was upgraded, allowing me to enjoy coffee and the view from the balcony—absolutely wonderful! I used taxi and delivery services on the first floor, and the staff were incredibly kind and attentive, ensuring no waiting time, which was greatly appreciated. Additionally, there is a large commercial facility directly connected to the station and linked to the Hotel, making it enjoyable even on rainy days.

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  • 5.00
    kazenofukumama

    We stayed as a famil...

    We stayed as a family. The staff's attentiveness was excellent, and the Room was spacious with a beautiful view of Yokohama's nightscape. The bathroom, separated into a bathtub and shower room, was well-equipped with amenities, allowing us to relax fully. The food enjoyed while admiring the night view was delicious, and everything had an understated quality that made for a very comfortable and enjoyable trip.

  • 5.00
    よよぎまり

    I had a relaxing stay.

    I stayed for one night with my 2-year-old child and husband. Since we rarely have the chance to enjoy course meals with a child, we decided to indulge and ordered an in-room dinner course. There was also a kids' plate available, so we could enjoy the luxurious meal in our Room without worrying about disturbing others, which made us very happy. Although I didn’t know it was available and hadn’t requested it, the staff who brought the food quickly provided a chair for my child, which was very helpful. The night view was stunning, and we enjoyed a relaxing bath as well.

  • 4.40
    ぽんぽこちびっ子

    The Icon of Minato Mirai!

    I stayed for 2 nights and 3 days with my American friend before Golden Week. We enjoyed a relaxing time in a room with an amazing view, and we were able to fully explore the Minato Mirai, Chinatown, and Motomachi areas. My friend was very pleased as well. Thank you so much. This has always been one of my favorite accommodations, and I often stay here when friends from overseas visit Japan. Even with new hotels entering the market, seeing your continued efforts makes me want to support you even more! Here are some points I appreciated during this stay as well as areas for improvement: - Being able to watch Netflix or Amazon on the TV → Many newer accommodations have this feature recently, but it was great to enjoy movies during a relaxing evening here too. - Large bottles for shampoo and other bath amenities → Instead of small single-use containers, having larger bottles made it easy to use without hesitation! I was also surprised that body lotion was provided. - Limited space in the shower booth for placing items → The space could barely fit three shampoo bottles, so there wasn’t room for my usual conditioner or brush. (I didn’t want to place them on the floor either.) I ended up putting them on a towel outside the shower door and grabbing them when needed. It would be nice if there were more space available. - Body towels (loofahs) provided were actual towels → Since they absorb water quickly and don’t lather well, I didn’t feel like they cleaned effectively. Luckily, I had brought disposable body towels which worked better for me. While some may prefer these softer options due to skin sensitivity or personal preference, it would be great if guests could choose between different types. I’m sure renovations will gradually take place over time along with new rooms being added in the future—if these suggestions could be considered during those updates, it would make me very happy! Looking forward to visiting again soon! Thank you once again!

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  • 3.00
    リバティアイランド

    The service was disappointing.

    Currently, many guests visit any Hotel, but the front desk service was not efficient. Even with a line of guests waiting, the staff did not handle tasks promptly, and despite having two people at one terminal, it was unclear why the queue moved so slowly. Upon departure, although I had already settled my bill for a non-stop checkout process, there were no staff in the lobby. I had to stop by the front desk where no one noticed me approaching until I initiated contact myself. Regarding amenities, while I understand SDGs initiatives, they seemed overly simplified. Considering current high Hotel prices, I was surprised that even water was self-service. Additionally, the speaker in my Room had poor connectivity; when I called about it, no one seemed to know how to resolve it. If replacements were available in stock, offering an alternative would have been better; instead later on they offered a Room change which wasn’t feasible given how late it was at that time. The water pressure in the bathroom sink was also very weak. Despite these negative points mentioned above—I did manage restful sleep during my stay! The breakfast buffet next morning offered plenty of variety & tasted excellent too! With such numerous staff members present within premises surely more guest-oriented service interactions could improve experiences further ahead! Wishing you success—keep striving forward!

  • 3.50
    1960さん

    Going outside the Room to fetch water is...

    I previously stayed in a Club Room and was highly satisfied, so I chose to stay again as I had business in Minato Mirai. However, unlike before, breakfast at Café Tosca was no longer an option for Club Room guests and was replaced with Western-style meals in the lounge. As someone who prefers Japanese cuisine, I opted for a standard room instead. Upon arrival, there was no mineral water provided in the room; I had to use the server located outside the room near the ice machine to fill water into a pot. Since I felt uncomfortable going out at night wearing loungewear, I ended up purchasing water from a convenience store. I mentioned this issue in the survey as well—it felt like being treated on par with a Business Hotel, which honestly lowered my expectations significantly. Considering environmental concerns, it would have been better if mineral water were provided in glass or paper containers like other hotels do. I also felt disappointed by the decline in service quality overall—such as not being able to enjoy breakfast at Café Tosca even when staying in a Club Room anymore. That said, early check-in availability and polite staff interactions were positives that made this experience all the more disappointing overall.

  • 3.50
    ハルさんさん

    The view is spectacular.

    The view from the balcony and the bath with a view is absolutely stunning. However, it was disappointing that the bathtub felt rough during cleaning. The fresh orange juice at breakfast was very delicious, but nothing else stood out. Overall, just enjoying the scenery provides an extraordinary experience, and I would love to stay here again.

  • 4.60
    あちこち旅好き

    Excellent

    The hotel was very clean and beautiful. The water pressure in the shower was excellent. It was a Plan without meals, but being directly connected to the station made my stay completely hassle-free. Luggage storage before check-in was handled smoothly, and check-out was also seamless. There was no view of the night scenery.

  • 4.00
    シタディヌ

    Hopefully...

    As a "second home," I have been staying here for over a decade. This time was also a comfortable stay, but I would like to request consideration for three points of improvement: ① The toilet seat has been updated, but it is no longer possible to turn off the seat heater manually, which I found very inconvenient. My skin is sensitive and becomes itchy even with heated seats, so I do not use the heater even in winter. This time, a staff member kindly came (a very pleasant person—thank you!) and turned off the heater for me, but it seemed to be quite a labor-intensive task, making me feel apologetic. From next time on, I plan to request turning off the seat heater when completing my reservation; however, it would be more convenient if guests could control this themselves as before. ② Shampoo and body soap have been changed from disposable containers to bottle types; however, the bottles are too large to fit on the shower room shelf. Since placing them on the floor feels uncomfortable for me, I hope that either smaller containers or larger shelves can be considered in future updates. That said, I find that items like lotion and body cream have become easier to use now. ③ Toothpaste has also been changed into small paper packets with less quantity than before and felt difficult to use. While point ② also relates here—considering current eco-friendly trends—it’s understandable that disposable plastic containers are being phased out; however, it's unfortunate that usability has declined. Although many new hotels have opened in Minato Mirai recently, this remains our absolute favorite hotel! We look forward to staying again in future and would especially appreciate your consideration regarding point ①!

  • 5.00
    里風

    Satisfied with a wonderful Hotel

    Stayed during a sightseeing trip from Okayama. The room was upgraded to the 24th floor with an amazing view (both day and night). The bed was Airweave, providing excellent comfort. The showerhead and hairdryer were the latest ReFa models, and all amenities were well-prepared. I forgot my phone charger, but when I called the front desk, they kindly brought one to my room. One request: I would prefer separate-style pajamas. The breakfast buffet was delicious, especially the omelet—highly recommended!

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  • 5.00
    ふっくん伊豆

    Corner Suite

    Same type of Room, third time repeat stay. Always soothed by this view. The lighting switches are a bit confusing, and the living room bulb was out. A coffee maker would be nice to have. The balcony is very pleasant.

  • 5.00
    キャベツ高騰

    An Extraordinary Escape

    The view from the Room, the view bath, the lounge cuisine, and drinks were all perfect and extremely satisfying. My wife was very pleased. We will visit again. Thank you very much.

  • 4.67
    もちばたかもち

    I used this place fo...

    I used this place for a celebration. While enjoying the beautiful scenery and meals in the lounge, I was surprised with a card and a music box, making it a truly wonderful anniversary. Thank you so much!

  • 5.00
    さつきみほ

    The staff's service ...

    The staff's service was excellent, and the Room was comfortable, allowing us to have a wonderful time. The hospitality and service deserve more than five stars; it was clear that information was well-shared among the team. They noticed our needs without us having to explain and were attentive in every way. We would love to stay again. Thank you very much!

  • 5.00
    kinenbi

    The view from the balcony was amazing.

    We stayed here as a couple to celebrate a birthday. The Room was clean and we had a relaxing time. The Room with a balcony offered great views, and we were satisfied with everything. We would love to stay again.

  • 5.00
    トン太

    Thank you very much.

    I always stay for two nights and feel relaxed every time. The tissues were running low, and perhaps it was overlooked, but it would be especially helpful in spring if an extra box could be provided. Thank you in advance.

  • 5.00
    KL76

    Clear time for one person

    A long-awaited stay. Chose a room with a balcony to enjoy the sea breeze. Checked in late after work and was grateful for the complimentary upgrade due to availability. The staff provided attentive service, and despite many international guests, I enjoyed the excellent breakfast, which helped me focus on my work. I’ll visit again for another refreshing stay.

  • 4.40
    きのうさん

    I used it for a conf...

    I used it for a conference. It was conveniently located near the venue. Since it is connected underground, it is convenient even in bad weather. Room service feels slightly overpriced, but perhaps this is normal for a Hotel's pricing standards.

  • 5.00
    旅行大好きすーさん

    It was excellent.

  • 3.00
    tmk1221

    Breakfast was includ...

    Breakfast was included, but due to the main venue being crowded, we were directed to a neighboring sub-venue. The space appeared to operate as a café during the day, with sofa seating and low tables that were not ideal for dining. Additionally, food stations were scattered around, making it difficult to locate items, and used dishes were not cleared promptly. While the taste of the food was good, it was disappointing given our high expectations based on its reputation.

  • 5.00
    旅行大好きすーさん

    The service and the Room were excellent. I would love to stay again.

  • 4.17
    ktmpink

    Regular Accommodation in Yokohama

    The facility and room may feel a bit dated, but the view from the room and the service are excellent. I always stay here when visiting Yokohama. Thank you again for your thoughtful hospitality this time.

  • 5.00
    シゲキと3103

    We have been welcoming guests for 15 years.

    A hotel where your family can relax the most, with the best staff providing top-notch service. The only complaint is that we can't give it 6 stars.

  • 5.00
    高宮宗像

    We had a wonderful holiday.

    The Room and lounge were truly satisfying. I think it offers excellent cost performance. As a family living in Yokohama, there are places to explore nearby, and it's a great place to spend a relaxing holiday.

  • 5.00
    なっちゃんのパパです

    Comfortable

    The meals and the room were great. The view from the room is also nice. However, it is inconvenient that the window gets soaked with water droplets.

  • 3.00
    ゆうゆ03

    Disappointing

    I stayed at this accommodation when it first opened, and feeling nostalgic, I decided to visit again. I was looking forward to using the pool, but unfortunately, it was under construction and unavailable. I also anticipated staying in a room with a balcony, but the room assigned did not have one. Moreover, the window faced an angle where it felt like neighboring rooms could see inside, leaving no view of the night scenery. I requested a room change at the front desk. The female staff member mentioned that there might be availability and said she would have someone from guest services contact me. Later, a male staff member called my room to inform me that all rooms were fully booked for the day. However, when checking IKYU.com and other booking sites, there appeared to be plenty of availability for that night. To make matters worse, I found what seemed like pills left behind by previous guests in my room—making me feel as though I had been placed in an uncleaned space. Having looked forward to this stay so much only to feel neglected left me heartbroken and brought tears to my eyes.

  • 4.00
    FETTI

    The terrace is amazing!

    Thank you for staying at Yokohama Bay Tokyu! Having a terrace was our top priority, and we have stayed at various hotels. However, despite making the Reservation with IKYU Diamond Status, being assigned a Room on the 10th floor of a 30-story Hotel felt a bit disappointing... Other than that, everything was excellent!

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  • 4.67
    米沢によく行く人

    This time, using the Bay Club.

    Previously enjoyed a room with a balcony and stunning night views. This time, stayed at the Bay Club (exclusive high floors). Check-in was smooth without waiting in line, and the staff were kind and attentive. Traveled with my elderly mother who has difficulty walking for long periods. She was very satisfied spending relaxing moments during tea time and cocktail time on the Bay Club floor. Breakfast offered a wide variety of dishes, all delicious at every meal. The high floors are quiet as access is limited to select guests. The shower head (Re-fa) in the room provided a strong mist with great water pressure, which was incredibly refreshing—possibly even better than my Mirable Zero at home. For this price, I enjoyed relaxing moments along with kind service and hospitality. I definitely plan to use the Bay Club again next time!

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