- หน้าแรก
- ทั่วประเทศญี่ปุ่น
- คันโตตอนใต้ (โตเกียวนอกจาก)
- คานางาวะ (นอกเหนือจากฮาโกเน่)
- โยโกฮามา · มินาโตะมิไร
- The Yokohama Bay Hotel Tokyu
- The Yokohama Bay Hotel Tokyu รีวิว
- mk0bc026รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu
- ห้องพักและสิ่งอำนวยความสะดวก4.57
- สิ่งอำนวยความสะดวก4.56
- การบริการลูกค้า4.62
- อาหาร4.47
- น้ำพุร้อน・อ่างอาบน้ำ4.42
- ความพึงพอใจ4.59
A Hotel Benefiting from Its Location
Stayed for 2 nights. I now understand why the reviews are so positive after experiencing it myself. Directly connected to Minatomirai Station (though a bit of a walk), surrounded by plenty of restaurants, and offering stunning night views from the room—truly luxurious. The bathroom was more spacious than expected, and while the shower booth took some getting used to, it wasn’t an issue. Plenty of bath towels were provided, and amenities were sufficient. Opting for a room with a balcony was definitely the right choice. Although it was quite hot during this season, you could see Cosmo Clock right in front of you beautifully lit up at night—it’s mesmerizing enough to make you want to keep watching endlessly. However, I felt there were issues with meals and staff hospitality. Both nights included breakfast: on the first morning at Café Tosca and on the second morning at Somerhouse due to crowding reasons. I had high expectations for their bread as it seemed like their highlight... but honestly, it was just average—not particularly good or bad. The made-to-order omelets also had an odd system; I thought I could wait there while they prepared mine but was told instead to go get other dishes in the meantime until it's ready—how would anyone know which one is theirs when it's done? In fact, another guest tried taking someone else’s omelet only to be told that wasn’t theirs! Wouldn’t handing out number tags solve this? It felt inconsiderate. Additionally—and this might seem minor—the staff spoke so softly that understanding them became difficult... But what really stood out negatively was Somerhouse: when trying to spread butter on my bread but unable find any butter knives around anywhere nearby—I asked staff who simply replied “We don’t have those available.” Excuse me?! Café Tosca next door does though?? It made me want sarcastically point-out how ridiculous such oversight seems given proximity between venues! Instead being handed proper utensils like expected—they suggested using regular knife instead!? Honestly disappointing experience overall here especially compared against otherwise great accommodations offered elsewhere under Tokyu Hotels brand umbrella previously experienced before personally firsthand comparison basis lacking admittedly still nonetheless impression remains heavily reliant location convenience factor alone seemingly unfortunately ultimately detracting value perception overall conclusion reached personally speaking anyway ultimately suggesting opting No Meals Included plan likely better cost-performance ratio alternative worth considering future stays perspective viewpoint evaluation summary end note final thoughts shared above accordingly hope helpful insights provided readers alike thank-you reading attentively appreciated greatly regards sincerely
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า3
- อาหาร3
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ4
- 17/9/2025~
- 3 คน 1 ห้อง
- Yokohama Floor Twin Park View [Non-Smoking]
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing Yokohama Bay Hotel Tokyu. We sincerely apologize for the inappropriate behavior of our live kitchen staff and the discomfort caused by our service staff during your stay. It is our responsibility to ensure that your time with us is as comfortable as possible, and we deeply regret that we fell short in this regard. As the person in charge, I take this matter seriously and am reflecting on it deeply. Although we regularly provide guidance to ensure that basic service principles are never neglected, I feel strongly that this incident was due to my lack of oversight. We will return to the basics and reexamine what true hospitality means, ensuring every member of our team approaches their duties with care and sincerity through thorough training and education moving forward. Lastly, we would like to express our heartfelt gratitude for your valuable feedback directly shared with us.
