รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu - 12หน้า

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (660)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.57
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.62
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.42
  • ความพึงพอใจ
    4.59
  • 4.83
    none

    Dinner was delicious and satisfying. The Room with a beautiful night view made for a great memory.

  • 4.80
    半身

    Blue Light Yokohama

    The night view was beautiful. On the day of my stay, news about Ayumi Ishida aired, and I was deeply moved. The giant Ferris wheel shone blue, reminding me of Ishida-san in her prime. The room was spacious and comfortable. This was my second visit, and I plan to come again. Thank you very much!

  • 4.33
    Pawn Tomo

    Used for a proposal!

    I used this Hotel for a proposal on White Day. The Hotel staff were experienced with proposal arrangements and kindly assisted with preparations, such as arranging a bouquet of roses in advance. The Room was spacious and clean, with a beautiful ocean view. It was my first time having in-room dining, and the food was delicious. I would love to stay here again.

  • 4.67
    小倉好き人間

    Stay on the Club Floor

    I have stayed on the Club Floor several times. This time, I was looking forward to the Club Floor tea time, but it was a bit disappointing as the offerings seemed slightly reduced compared to before. However, I enjoyed the bar time and breakfast as usual. I also visited Jack's Bar in the hotel, which had a great atmosphere, and I thoroughly enjoyed their "Jacktar" cocktail.

  • 4.60
    馬車道1

    Please enhance the design of the amenities.

    I stay for about a week twice a year. Last autumn, the shampoo, conditioner, and body wash were in small containers, but this time they were in plain white bottles. Additionally, skincare items like lotion and face wash were in slightly smaller white containers. There are so many bottles now, and the brand name is written prominently in black on a white background while the contents are written in small English text, making it very difficult to read. I had to flip them over to check the Japanese labels on the back and arrange them in order of use. While I didn’t particularly prefer the previous small containers, it’s disappointing that despite updating them with new ones, they are less user-friendly. It would be more convenient if the contents were displayed clearly rather than focusing on branding. My eyesight is fine; however, those who remove their glasses or contacts might find it impossible to read. I understand that these changes may have been recently implemented across all Tokyu Hotels and could be challenging to adjust immediately. However, I would appreciate it if you could discuss this among your staff from a user’s perspective for improvement.

  • 4.67
    パピオン

    Delicious breakfast.

    The Room was spacious and comfortable. The breakfast buffet was particularly good, and the bread was exceptionally delicious.

  • 5.00
    夏香23

    Welcome to our home in Minato Mirai.

    I always stay here when visiting Minato Mirai. Since I stayed for two nights, I requested additional hangers for the closet and a makeup mirror for use in the Room, and they kindly provided them. This wonderful Hotel is perfect for a relaxing 2-night, 3-day stay to refresh. The night view of Minato Mirai, the comfortable and clean Room, every staff member's friendly smile and kindness, as well as convenient access to the airport—this is currently my favorite Hotel!

    • Review Image
  • 5.00
    bono1631

    It was our first tri...

    It was our first trip with our 5-month-old baby, and we truly appreciated the thoughtful gesture of assigning us the Room in front of the water server! Thank you so much!

  • 4.67
    くりまま

    On your birthday

    I stayed here for the first time to celebrate my birthday. I booked with club lounge access, and check-in was also at the club lounge. Although I had to prompt them as someone who arrived after me received their room key first, everything else was satisfactory. The variety of alcohol seemed quite extensive. However, the lounge breakfast does not include white rice, which might be disappointing for those who prefer rice in the morning.

  • 5.00
    ゲスト

    Wonderful

    This Hotel always leaves me very satisfied, and I have repeated my stay many times. What I particularly like is that it is odorless. There are no overpowering detergent or air freshener smells. The Room and bed are hygienic and comfortable to stay in. The staff members are also polite and wonderful. Thank you always. I also look forward to the breakfast omelet and fresh orange juice.

  • 4.80
    fmix

    The hospitality and service are always excellent.

    I have used your services several times, and the customer service is always excellent. I requested luggage storage before and after check-in, and it was handled very pleasantly, which was helpful. The location is great, of course, but the room's balcony is unique in the Minato Mirai area and feels wonderful. However, one thing that bothered me this time was that there were cigarette butts on the balcony. I'm not sure if they were from a previous guest who smoked there. Even though it's a non-smoking room and smoking on the balcony should not be allowed by anyone, perhaps cleaning staff might overlook it. Considering that some people may have low morals like this, checking the balcony would prevent non-smokers from having an unpleasant experience despite reserving a non-smoking room. That said, it's really those who smoked on the balcony who are at fault; your hotel's service was truly wonderful. I would love to use your services again in the future. Thank you very much.

  • 5.00
    らんらん29

    The club lounge was excellent!

    I stayed in a club floor trouble room with three friends. Check-in was done in the lounge, giving a special feeling from the start! We checked in while enjoying a welcome drink and then had tea with dessert in the lounge. The staff's service was excellent, and we felt special and like celebrities, allowing us to have a happy time. The cocktail time food was more like snacks, but since we had desserts during the day, it was enough to fill us up. It was great that the staff made cocktails for us and brought them to our seats. In other hotel lounges, you usually have to make your own drinks. Our room was a triple room with three beds, and the Airweave mattresses were comfortable. The best part was definitely the view from the bathroom! The Ferris wheel right in front of us had changing illuminations that never got boring no matter how many times we looked at it. If I could make one wish, it would be for USB outlets in the room (haha). It was an extraordinary experience and an excellent stay. I definitely want to go again!

    • Review Image
    • Review Image
    • Review Image
  • 3.33
    hi60yuki

    Good Hotel

    I was able to stay in a high-class room for an additional fee. The in-room facilities are getting a bit old. However, the crew's service was courteous and very good. I would like to stay again.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.83
    ひめるん

    Bay Club Floor

    Thank you very much for your hospitality. The access from Minatomirai Station was convenient, and we checked in and out at the Bay Club Lounge. All the staff, including the receptionists and service staff, were very pleasant, allowing us to have a comfortable stay. The guest room was also very clean. The meals at the lounge were delicious as well. We will be visiting again with a friend's family in April. Thank you very much.

  • 5.00
    mieta**

    The night view and s...

    The night view and sunrise visible from the room were wonderful, and the breakfast buffet was very delicious. It was also nice that the bath, shower booth, and toilet were separated. I had a great time with my married daughter after a long time. I would love to stay again.

    • Review Image
  • 4.83
    70才1120

    A highly satisfying urban Resort Hotel

    We stayed in two twin park view rooms with breakfast included, with my elderly mother (wheelchair user) and three family members. We communicated various room requests in advance, including the preparation of a barrier-free set for the elderly, connecting rooms, and even arranging a taxi to Haneda Airport the next day. Thanks to these preparations, we were able to spend our time extremely comfortably. The park view night scenery was impressive, but above all, the service from all the staff was excellent. It felt like we encountered a good hotel after a long time. We enjoyed the dinner buffet and breakfast buffet at Cafe Tosca; it was very delicious. My elderly mother also seemed to have spent her time comfortably and safely. After breakfast, we purchased hotel cookies as souvenirs. Thank you very much to all the hotel staff.

    • Review Image
    • Review Image
  • 5.00
    チボリコペンハーゲン

    It was a comfortable Hotel stay.

    The view was disappointing, but it was quiet and nice. They accommodated our requests, making it comfortable. The bathroom having separate shower, toilet, and bathtub is the best feature. Amenities were well provided. Also, it's great that the TV offers video services and there's a Blu-ray player available. The hotel staff's service was very pleasant. It was a memorable stay. I would like to stay again.

  • 4.83
    マダム52

    High hospitality

    I stayed in a club room. Although small, the lounge was comfortable, and I was satisfied with the high level of hospitality. I think the lounge could have a bit more food, but considering the price, I am satisfied.

    • Review Image
    • Review Image
  • 3.80
    ＷＵＫＫＥＹさん

    The door was damaged.

    • Review Image
  • 4.50
    ayachama

    Every year, we reser...

    Every year, we reserve the same room for an anniversary stay, and this year marked the fourth year. - When comparing with the statement from three years ago, I was surprised to find that the price per room under the same conditions had increased by about 20,000 yen. - Breakfast was consistently delicious. The staff promptly cleared empty plates, and since we had a baby with us, they informed us as soon as a sofa seat was available, allowing us to move. It was disappointing that the fresh orange juice ran out after 9 a.m. and there was no refill. - The room amenities seem to have been simplified over the years, possibly as a cost-cutting measure. Initially, all amenities were Thalgo, but now most have changed to no-brand items. - A body towel is placed next to the bathtub, but I think it would be better to place it in the shower booth or on the washbasin, as it is usually used during a shower. If it remains unused next to the bathtub and gets wet, it would not be eco-friendly if it ends up being discarded. - The front desk staff at check-in were aware of the anniversary and were very kind. We received a music box. - It is unfortunate that the pool is unavailable for a long period. I hope it reopens soon. - We reserved a Chinese dinner at the hotel. It was empty when we entered at 18:00, but as it became full, the staff became busy, and it took a long time to get water even when requested. It seemed like they were not managing well. Additionally, due to our mistake, we completely forgot that we had ordered Mapo Tofu and requested the bill. The staff did not seem to notice either, and the billing proceeded. After receiving the separately ordered bouquet and cake, the Mapo Tofu arrived... All the cutlery had been cleared, and although they said they would bring a spoon, it never arrived due to the busyness. Even though we forgot, it would have been nice if they had mentioned, "You still have Mapo Tofu," when we requested the bill, or asked, "Is it okay before the cake and bouquet?" before bringing them. It felt like there was a lack of coordination, which was disappointing for a high-end restaurant.

  • 4.20
    モコモコちゃん

    Upgraded to a better...

    Upgraded to a better Room with a balcony and a good location, the view in front was excellent, and I was very satisfied to be able to enjoy the night view from the balcony. There was a partition for the toilet, and the shower and bathtub were separate, making the water facilities comfortable to use. Being able to use the water without any worries was stress-free. The bed was also comfortable, allowing for a restful sleep.

  • 5.00
    さびおちゃん

    Simply the best!!

    To say the least, it's the best Hotel. I have stayed at various hotels, but I think this is the best Hotel in Japan. Due to the rates on the desired dates, we sometimes stay at different hotels in the Yokohama area, but my family's impression is, "After all, Yokohama Bay Hotel Tokyu is the best." Not only is the location excellent, but there are also many kind staff members, and we always leave feeling happy.

  • 4.83
    arigato33

    Comfortable

    As expected of a five-star. Stayed in a park-view Room with a balcony. It was quiet without any noise from surrounding Rooms, allowing for a relaxing stay. The breakfast was delicious, and the space was wonderful. I would love to stay again.

    • Review Image
    • Review Image
  • 5.00
    さうすおーず

    I had a great time.

    We were taken care of again this year, just like last year. The Room was clean, and we were able to spend our time comfortably. The staff were very pleasant and welcoming, and we were deeply impressed by their spirit of hospitality. This time, our stay was limited, so we did not choose a Room with access to the club lounge, but next time we would definitely like to make a Reservation for a Room with club lounge access. This is a highly recommended Hotel for those considering staying in Minato Mirai.

  • 4.17
    ayus2nh

    A Hotel where you can stay with peace of mind

    This was our first time staying at the Property with our child. From the initial Reservation, a baby crib was arranged for us, and at the Hotel, staff were quick to assist whenever they saw us holding our child. Thanks to this, we were able to stay without any inconvenience. Thank you very much. However, one issue was that both outlets in the bathroom were loose and seemed unsafe, so we used the hairdryer in the Room instead. Other than that, everything was excellent. We look forward to staying again!

  • 2.00
    kora1

    Poor view

    Stayed on the club floor, but this is the view outside. Quite disappointing. The breakfast buffet also has limited variety.

    • Review Image
  • 5.00
    竹縞

    Staycation

    I was looking forward to spending time in the Room, so I was very happy with the upgrade. Thank you very much.

    • Review Image
  • 4.50
    emen

    Thank you very much for your courteous response.

    This time, I stayed in the club room category. It had been a while since I checked in at the lounge. Although I arrived a little early, I received courteous and attentive service, and I appreciate all the care during my stay. The last time was about five years ago, and I didn't remember much about the lounge, but this time, the staff treated me very well, making it a memorable stay. Thank you very much.

  • 4.80
    samansaeri

    Always a beautiful view

    There is a balcony where you can step outside and enjoy the view of Minato Mirai directly, not just through the window. That's my husband's favorite part. The Room and bath are spacious. A 160 cm tall woman can stretch her legs and soak up to her neck. Additionally, there is a shower booth, and the toilet is separate, which is convenient. From an eco-friendly perspective, it's a bit disappointing that the amenities have been changed from mini bottles to all installed bottles. We were able to spend a relaxing time. Thank you very much.

  • 5.00
    桜桜咲いた

    My favorite Hotel in Yokohama

    I have been taken care of many times since long ago. Besides using it myself, I confidently recommend stays as gifts for my family and for friends and acquaintances from afar. It is my favorite Hotel. First of all, the Room has a balcony, the view is dynamic and amazing, the Room is spacious, and the amenities are abundant. Above all, all the Hotel staff are very kind and always welcome you with a wonderful smile. I will definitely use it again!

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น