The Yokohama Bay Hotel Tokyu 투숙객 리뷰 및 후기 - 12페이지

(가나가와현/요코하마・미나토미라이) [전체 480개 객실]
종합 점수
4.54
훌륭하다 (669)
  • 객실 및 어메니티
    4.58
  • 시설・설비
    4.56
  • 접객・서비스
    4.60
  • 식사
    4.49
  • 온천・목욕
    4.42
  • 만족도
    4.58
  • 3.50
    ハルさんさん

    The view is spectacular.

    The view from the balcony and the bath with a view is absolutely stunning. However, it was disappointing that the bathtub felt rough during cleaning. The fresh orange juice at breakfast was very delicious, but nothing else stood out. Overall, just enjoying the scenery provides an extraordinary experience, and I would love to stay here again.

  • 4.60
    あちこち旅好き

    Excellent

    The hotel was very clean and beautiful. The water pressure in the shower was excellent. It was a Plan without meals, but being directly connected to the station made my stay completely hassle-free. Luggage storage before check-in was handled smoothly, and check-out was also seamless. There was no view of the night scenery.

  • 4.00
    シタディヌ

    Hopefully...

    As a "second home," I have been staying here for over a decade. This time was also a comfortable stay, but I would like to request consideration for three points of improvement: ① The toilet seat has been updated, but it is no longer possible to turn off the seat heater manually, which I found very inconvenient. My skin is sensitive and becomes itchy even with heated seats, so I do not use the heater even in winter. This time, a staff member kindly came (a very pleasant person—thank you!) and turned off the heater for me, but it seemed to be quite a labor-intensive task, making me feel apologetic. From next time on, I plan to request turning off the seat heater when completing my reservation; however, it would be more convenient if guests could control this themselves as before. ② Shampoo and body soap have been changed from disposable containers to bottle types; however, the bottles are too large to fit on the shower room shelf. Since placing them on the floor feels uncomfortable for me, I hope that either smaller containers or larger shelves can be considered in future updates. That said, I find that items like lotion and body cream have become easier to use now. ③ Toothpaste has also been changed into small paper packets with less quantity than before and felt difficult to use. While point ② also relates here—considering current eco-friendly trends—it’s understandable that disposable plastic containers are being phased out; however, it's unfortunate that usability has declined. Although many new hotels have opened in Minato Mirai recently, this remains our absolute favorite hotel! We look forward to staying again in future and would especially appreciate your consideration regarding point ①!

  • 5.00
    里風

    Satisfied with a wonderful Hotel

    Stayed during a sightseeing trip from Okayama. The room was upgraded to the 24th floor with an amazing view (both day and night). The bed was Airweave, providing excellent comfort. The showerhead and hairdryer were the latest ReFa models, and all amenities were well-prepared. I forgot my phone charger, but when I called the front desk, they kindly brought one to my room. One request: I would prefer separate-style pajamas. The breakfast buffet was delicious, especially the omelet—highly recommended!

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  • 5.00
    ふっくん伊豆

    Corner Suite

    Same type of Room, third time repeat stay. Always soothed by this view. The lighting switches are a bit confusing, and the living room bulb was out. A coffee maker would be nice to have. The balcony is very pleasant.

  • 5.00
    キャベツ高騰

    An Extraordinary Escape

    The view from the Room, the view bath, the lounge cuisine, and drinks were all perfect and extremely satisfying. My wife was very pleased. We will visit again. Thank you very much.

  • 4.67
    もちばたかもち

    I used this place fo...

    I used this place for a celebration. While enjoying the beautiful scenery and meals in the lounge, I was surprised with a card and a music box, making it a truly wonderful anniversary. Thank you so much!

  • 5.00
    さつきみほ

    The staff's service ...

    The staff's service was excellent, and the Room was comfortable, allowing us to have a wonderful time. The hospitality and service deserve more than five stars; it was clear that information was well-shared among the team. They noticed our needs without us having to explain and were attentive in every way. We would love to stay again. Thank you very much!

  • 5.00
    kinenbi

    The view from the balcony was amazing.

    We stayed here as a couple to celebrate a birthday. The Room was clean and we had a relaxing time. The Room with a balcony offered great views, and we were satisfied with everything. We would love to stay again.

  • 5.00
    トン太

    Thank you very much.

    I always stay for two nights and feel relaxed every time. The tissues were running low, and perhaps it was overlooked, but it would be especially helpful in spring if an extra box could be provided. Thank you in advance.

  • 5.00
    KL76

    Clear time for one person

    A long-awaited stay. Chose a room with a balcony to enjoy the sea breeze. Checked in late after work and was grateful for the complimentary upgrade due to availability. The staff provided attentive service, and despite many international guests, I enjoyed the excellent breakfast, which helped me focus on my work. I’ll visit again for another refreshing stay.

  • 4.40
    きのうさん

    I used it for a conf...

    I used it for a conference. It was conveniently located near the venue. Since it is connected underground, it is convenient even in bad weather. Room service feels slightly overpriced, but perhaps this is normal for a Hotel's pricing standards.

  • 5.00
    旅行大好きすーさん

    It was excellent.

  • 3.00
    tmk1221

    Breakfast was includ...

    Breakfast was included, but due to the main venue being crowded, we were directed to a neighboring sub-venue. The space appeared to operate as a café during the day, with sofa seating and low tables that were not ideal for dining. Additionally, food stations were scattered around, making it difficult to locate items, and used dishes were not cleared promptly. While the taste of the food was good, it was disappointing given our high expectations based on its reputation.

  • 5.00
    旅行大好きすーさん

    The service and the Room were excellent. I would love to stay again.

  • 4.17
    ktmpink

    Regular Accommodation in Yokohama

    The facility and room may feel a bit dated, but the view from the room and the service are excellent. I always stay here when visiting Yokohama. Thank you again for your thoughtful hospitality this time.

  • 5.00
    シゲキと3103

    We have been welcoming guests for 15 years.

    A hotel where your family can relax the most, with the best staff providing top-notch service. The only complaint is that we can't give it 6 stars.

  • 5.00
    高宮宗像

    We had a wonderful holiday.

    The Room and lounge were truly satisfying. I think it offers excellent cost performance. As a family living in Yokohama, there are places to explore nearby, and it's a great place to spend a relaxing holiday.

  • 5.00
    なっちゃんのパパです

    Comfortable

    The meals and the room were great. The view from the room is also nice. However, it is inconvenient that the window gets soaked with water droplets.

  • 3.00
    ゆうゆ03

    Disappointing

    I stayed at this accommodation when it first opened, and feeling nostalgic, I decided to visit again. I was looking forward to using the pool, but unfortunately, it was under construction and unavailable. I also anticipated staying in a room with a balcony, but the room assigned did not have one. Moreover, the window faced an angle where it felt like neighboring rooms could see inside, leaving no view of the night scenery. I requested a room change at the front desk. The female staff member mentioned that there might be availability and said she would have someone from guest services contact me. Later, a male staff member called my room to inform me that all rooms were fully booked for the day. However, when checking IKYU.com and other booking sites, there appeared to be plenty of availability for that night. To make matters worse, I found what seemed like pills left behind by previous guests in my room—making me feel as though I had been placed in an uncleaned space. Having looked forward to this stay so much only to feel neglected left me heartbroken and brought tears to my eyes.

  • 4.00
    FETTI

    The terrace is amazing!

    Thank you for staying at Yokohama Bay Tokyu! Having a terrace was our top priority, and we have stayed at various hotels. However, despite making the Reservation with IKYU Diamond Status, being assigned a Room on the 10th floor of a 30-story Hotel felt a bit disappointing... Other than that, everything was excellent!

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  • 4.67
    米沢によく行く人

    This time, using the Bay Club.

    Previously enjoyed a room with a balcony and stunning night views. This time, stayed at the Bay Club (exclusive high floors). Check-in was smooth without waiting in line, and the staff were kind and attentive. Traveled with my elderly mother who has difficulty walking for long periods. She was very satisfied spending relaxing moments during tea time and cocktail time on the Bay Club floor. Breakfast offered a wide variety of dishes, all delicious at every meal. The high floors are quiet as access is limited to select guests. The shower head (Re-fa) in the room provided a strong mist with great water pressure, which was incredibly refreshing—possibly even better than my Mirable Zero at home. For this price, I enjoyed relaxing moments along with kind service and hospitality. I definitely plan to use the Bay Club again next time!

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  • 4.83
    none

    Dinner was delicious and satisfying. The Room with a beautiful night view made for a great memory.

  • 4.80
    半身

    Blue Light Yokohama

    The night view was beautiful. On the day of my stay, news about Ayumi Ishida aired, and I was deeply moved. The giant Ferris wheel shone blue, reminding me of Ishida-san in her prime. The room was spacious and comfortable. This was my second visit, and I plan to come again. Thank you very much!

  • 4.33
    Pawn Tomo

    Used for a proposal!

    I used this Hotel for a proposal on White Day. The Hotel staff were experienced with proposal arrangements and kindly assisted with preparations, such as arranging a bouquet of roses in advance. The Room was spacious and clean, with a beautiful ocean view. It was my first time having in-room dining, and the food was delicious. I would love to stay here again.

  • 4.67
    小倉好き人間

    Stay on the Club Floor

    I have stayed on the Club Floor several times. This time, I was looking forward to the Club Floor tea time, but it was a bit disappointing as the offerings seemed slightly reduced compared to before. However, I enjoyed the bar time and breakfast as usual. I also visited Jack's Bar in the hotel, which had a great atmosphere, and I thoroughly enjoyed their "Jacktar" cocktail.

  • 4.60
    馬車道1

    Please enhance the design of the amenities.

    I stay for about a week twice a year. Last autumn, the shampoo, conditioner, and body wash were in small containers, but this time they were in plain white bottles. Additionally, skincare items like lotion and face wash were in slightly smaller white containers. There are so many bottles now, and the brand name is written prominently in black on a white background while the contents are written in small English text, making it very difficult to read. I had to flip them over to check the Japanese labels on the back and arrange them in order of use. While I didn’t particularly prefer the previous small containers, it’s disappointing that despite updating them with new ones, they are less user-friendly. It would be more convenient if the contents were displayed clearly rather than focusing on branding. My eyesight is fine; however, those who remove their glasses or contacts might find it impossible to read. I understand that these changes may have been recently implemented across all Tokyu Hotels and could be challenging to adjust immediately. However, I would appreciate it if you could discuss this among your staff from a user’s perspective for improvement.

  • 4.67
    パピオン

    Delicious breakfast.

    The Room was spacious and comfortable. The breakfast buffet was particularly good, and the bread was exceptionally delicious.

  • 5.00
    夏香23

    Welcome to our home in Minato Mirai.

    I always stay here when visiting Minato Mirai. Since I stayed for two nights, I requested additional hangers for the closet and a makeup mirror for use in the Room, and they kindly provided them. This wonderful Hotel is perfect for a relaxing 2-night, 3-day stay to refresh. The night view of Minato Mirai, the comfortable and clean Room, every staff member's friendly smile and kindness, as well as convenient access to the airport—this is currently my favorite Hotel!

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  • 5.00
    bono1631

    It was our first tri...

    It was our first trip with our 5-month-old baby, and we truly appreciated the thoughtful gesture of assigning us the Room in front of the water server! Thank you so much!

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