รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu - 7หน้า

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (654)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.57
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.62
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.41
  • ความพึงพอใจ
    4.59
  • 4.80
    zita64s

    Check-in was disappointing.

    The check-in line is similar at any hotel, but the processing time felt as long as at a resort hotel. Although address and name information are often provided during the reservation, there was no pre-printed card to simply sign. Writing information onto the room card also seemed slow, possibly due to machine performance... disappointing. It was unfortunate because I appreciated the staff's smile and attentive service upgrade.

  • 3.83
    NICS

    Comfortable Room

    The room was a twin for single use. It was spacious and comfortable to relax in. Breakfast was served via room service on both days. On the first day, I ordered Western-style breakfast at 10:00, and they mentioned a "15-minute flexibility before or after." This seems standard across hotels. It arrived around 9:50 and was delicious. On the second day, I opted for Japanese-style breakfast and requested it at 8:00 over the phone the previous day. They responded with "between 8:00 and 8:30," to which I clarified, "Isn't it supposed to be within a 15-minute range?" This kind of time setting was new to me. Despite this minor issue, there were thoughtful services like morning newspapers that have disappeared in many places since the pandemic began, making my stay very pleasant overall. The Minato Mirai Hall next door—my main destination—was also very convenient. Thank you for your hospitality!

  • 5.00
    reirinn

    A Lovely Hotel in the Port City of Yokohama

    This was my first stay as it is the closest Hotel to Minatomirai Concert Hall, and it was truly wonderful. The view was fantastic, the Room was very relaxing, and above all, the food at every dining location was absolutely delicious. The staff were also lovely and very kind. I would love to stay here again when visiting Yokohama. Thank you very much!

  • 2.33
    Tectec911

    I have mentioned this multiple times...

    I stay for Multiple Night Stays several times a year. This time was a 4-night stay. As I’ve mentioned before, the breakfast gets monotonous with the same dishes every day, which makes it less enjoyable. The miso soup station is cramped, causing congestion—why not make changes? Adding a small table to place trays would make a big difference as it always causes bottlenecks there. The 7:00 AM breakfast start time should also be reconsidered; I’ve mentioned this before too. At 7:00 AM, guests rush in all at once and end up waiting in line, sometimes even being redirected to the lounge next door after waiting for so long. Since it's predictable that it will get crowded from the previous day, measures should be taken to address this issue. Guests in a hurry during the morning must feel frustrated as it gets extremely crowded between 7:00 and 7:45 AM with food running out and restocking unable to keep up—all while serving the same dishes daily. Checking in after 3 PM also involves waiting due to crowds. Room cleaning doesn’t happen promptly unless you notify them; the "make-up room" button seems entirely ineffective. The windows seem thinner than expected because passing cars making loud noises at night can be disturbing. The showerhead was clogged with limescale, causing poor water flow and spraying water in different directions—I fixed it myself using an interdental brush. I plan on staying again next year for another Multiple Night Stay but hope some improvements will be made by then!

  • 4.83
    ピロリ6

    It's been a while, but

    I used to stay here often under the previous hotel name, and I stayed again after a long time. The Ferris wheel was beautifully visible from the balcony and bathroom, and I enjoyed watching its changing colors. I could watch it for hours. It was a perfect place to unwind from daily fatigue. Perhaps because I'm small, the bathtub felt spacious, and with a simple pillow provided, I relaxed while gazing at the Ferris wheel. The amenities were well-prepared, and the staff's service was impeccable. Especially during checkout—since I had prepaid through IKYU.com—the staff kindly assisted me so that I could check out smoothly without waiting in line. It was very helpful. Breakfast at Café Tosca's buffet is always great! I ate so much in the morning that I couldn't have lunch later. We took our time enjoying breakfast for about an hour and a half. The only downside is that you can't access the parking lot directly from the Hotel. Since it's shared parking, you need to use an external elevator outside of the Hotel to get there. If you're visiting by car for the first time, it's worth checking this beforehand—that's my only concern. I would definitely love to stay here again! Thank you very much!

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  • 4.80
    九ちゃん1

    The Hotel had an exc...

    The Hotel had an excellent location. They kindly accommodated our prior request, and since no Room near the elevator was available, they upgraded us, for which we are very grateful. The Room was also very clean. We would love to stay again!

  • 5.00
    ゆめ@

    This is my third sta...

    This is my third stay. The Room was spacious, clean, and allowed me to enjoy a comfortable time. Thank you for always accommodating the installation of the Blu-ray player and for fulfilling my request this time to change from a smoking room to a non-smoking room. I truly appreciate it. My friend even said, "Let's stay here again next year," so I believe we will be relying on you again for our annual Yokohama refresh overnight gathering.

  • 4.67
    Ankoromochi

    Club Lounge Stay for Your Special Anniversary

    8 years ago, I stayed at your Hotel on the same day. It has been a while since my last stay, and I was delighted to see that the Club Lounge had been significantly upgraded! The variety of sweets during tea time was impressive, they were delicious, and the tea from a Motomachi shop was exceptionally good. During cocktail time, while there weren’t any main dishes as before, there were several elaborate hors d'oeuvres and a wide selection of alcoholic beverages which made me very happy. Although I had made a reservation at an outside restaurant for that evening, I almost ended up overeating here. Unfortunately, due to my schedule this time, I couldn’t use the pool; however, breakfast was once again amazing and left me very satisfied. 8 years ago, I could choose Tosca for breakfast; this time it was my first lounge breakfast experience. The variety of options and taste were excellent as well as the smooth service and replenishment by staff members—it turned out to be a wonderful breakfast experience. I would love to come back for another stay! Even compared to my second night at Hyatt Regency Yokohama in terms of cost performance and overall experience—your Hotel stood out overwhelmingly. Thank you for making it such an extraordinary anniversary!

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  • 4.80
    リトルオーロラ

    I had a comfortable stay.

    Thanks to the flexible response of the front desk staff, I was able to smoothly complete my plans on the day of my stay. Not only the front desk but also staff from other departments provided excellent service, making my stay very pleasant. The room was spacious and comfortable, and the location is great, so I plan to use this accommodation again when visiting Yokohama.

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  • 5.00
    けいかおりゅう

    Wonderful Hotel!

    When traveling to Minato Mirai, I always choose to stay at Yokohama Bay Hotel Tokyu because it is such an exceptional accommodation. The view from the room, the cleanliness and ambiance of the room, and the thoughtful care of the staff—everything is top-notch for me! This time, I was kindly upgraded to a Bay Club Floor room, and the view from the 23rd floor was truly spectacular. The ReFa showerhead, hairdryer, and amenities were also of excellent quality. I am deeply grateful for such a wonderful experience. I will definitely stay here again! Thank you very much!

  • 5.00
    samoedo55

    The Room and staff s...

    The Room and staff service were excellent, and the dining experience within the Hotel was also enjoyable. However, when I went to the front desk to use the pool, it was crowded with check-in guests, and I was told to come back in an hour. This disrupted my schedule for the day and caused some inconvenience. It might be better to have a separate reception directly on the pool floor.

  • 5.00
    samoedo55

    I used this for my m...

    I used this for my mother's birthday. Due to her post-surgery condition, I made some requests in advance, and everything was perfectly arranged, allowing us to have a wonderful trip. The night view from the Room's balcony and the morning scenery were truly amazing.

  • 4.67
    LC500

    The location is excellent.

    The location is excellent, and I would like to stay here again if I have the chance. I’m considering choosing a bay view next time.

  • 4.67
    k-waiwai

    I had a relaxing stay!

    I stayed at the accommodation to celebrate my friend's birthday. Since we wanted to relax, we opted for room service for both dinner and breakfast. We thoroughly enjoyed both meals. After dinner, a fruit plate with a cake was delivered as per our request, even though it was a special arrangement made in advance. Thank you so much for accommodating our request so kindly. The water dispenser available within the hotel was very convenient and appreciated. However, I faced an issue when I couldn't make it on time as planned and tried to contact the accommodation but found out that inquiries regarding stays were only accepted until 6 PM. I couldn’t find a phone number connecting directly to the front desk on the website or elsewhere, which caused some inconvenience. Due to this experience, I rated customer service as "4." One more small wish: it would have been great if there had been a coffee maker available in the room. Thank you very much!

  • 4.80
    CHIYO2314

    An excellent base for sightseeing in Yokohama

    Conveniently located near Minatomirai Station (almost directly connected), making it an excellent base for sightseeing in Yokohama. The night view from the window was so beautiful that we decided not to visit the Landmark Tower. We had a very pleasant stay.

  • 4.83
    誕生日祝い利用

    Birthday Celebration Use

    I stayed in the Grand Corner Suite on the Regular Floor. The Room was spacious with a fantastic view, which alone made me want to stay again. Having a balcony is definitely a great feature. The meal was part of the Anniversary Plan, so it was an in-room course meal, but I felt that the breakfast buffet surpassed it in both quality and quantity. One disappointment was that even though it's on the Regular Floor, since it’s still called a suite, I think the minibar contents should be complimentary.

  • 5.00
    rumiku

    Enjoy the Club Floor for a Perfect Hotel Stay

    We stayed on the top floor with club lounge access to celebrate a family birthday. We fully enjoyed the lounge during tea time, cocktail time, and breakfast the next morning. It was a special experience with beautiful interiors and views of Yokohama's iconic scenery. The food and cocktails were elegant and absolutely delicious. The room and bathroom were spacious and perfect in every way. We also enjoyed watching YouTube on the large TV. The pool was amazing, allowing us to swim while enjoying views of Cosmo Clock and the amusement park—it was truly impressive. The staff's hospitality skills were outstanding, and we definitely look forward to staying here again soon. Thank you for the music box birthday gift as well!

  • 4.50
    sasa80422尻尾

    Overall,

    The stay was satisfactory, but the breakfast on the first day could have been better. The bread was hard and dry, which was very disappointing. Additionally, the glasses for milk and fruit juice were as small as shot glasses, which was also a letdown. It might have been better to stay without breakfast included.

  • 4.50
    chiluchilu

    Enjoy the Stunning Night View

    A hotel located in close proximity to the Cosmo Clock 21 Ferris wheel at Yokohama Cosmo World. I chose this accommodation hoping to relax in the room while enjoying the beautiful illumination that changes like fireworks. When making the reservation, I selected a park view room. However, as the online photos of the room did not show the Ferris wheel, I was slightly concerned. Still, since there seemed to be a balcony and it was labeled as a park view, I assumed that stepping out onto the balcony would provide a good view. I also mentioned my desire to see the Ferris wheel in the comments section. The assigned room offered what could be described as a partial Ferris wheel view; from inside, only a small portion of it was visible. However, stepping out onto the balcony revealed not only my desired Ferris wheel but also views of landmarks such as Red Brick Warehouse and Osanbashi Pier on one side of Bay View. Despite rainy weather that day, we were able to enjoy taking photos and videos without getting wet unless leaning over too far from behind railings. Every 15 minutes came light shows featuring colorful displays resembling kaleidoscopes or starry skies with shooting stars—truly delightful experiences! After watching midnight’s final show end around 12:00 AM sharp before heading off peacefully into restful sleep afterward. If focusing solely upon maximizing views directly toward said iconic attraction itself might suggest staying lower floors instead where larger perspectives prevail better yet personally opted higher-level Bay Club Floor accommodations due access exclusive Club Lounge amenities alongside spaciousness cleanliness comfort felt within Room #24th-floor setting overall satisfaction achieved thoroughly enjoyed stay entirely! From lounge windows beyond seeing neighboring sailboat-shaped hotels nearby bridges spanning across bayside scenery alike albeit crowded seating arrangements limited choices available during peak times breakfast offerings Western-style seafood-centric cocktail hour snacks husband noted slight lack variety menu options compensated discovering rare Blanton Black bourbon listed drinks selection thrilled him immensely! Later realized missed opportunities utilizing sauna gym facilities requiring swimsuits indoor shoes next visit plan bringing essentials aiming Triple Room upgrade same floor level future stays ahead looking forward already grateful thoughtful birthday gift warm hospitality extended throughout duration memorable trip altogether!

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  • 4.67
    私の名前はなおなおです

    Consistently comfortable.

    Stayed in the same room as last year because of the wonderful experience, and enjoyed a comfortable 2-night stay. The view bath is a highlight of this room and was very relaxing. However, as noticed last year, there was black mold on the window seal, which is a downside. Ordered takeout from the Chinese restaurant on the first night, and it was highly satisfying in both taste and portion size. Was looking forward to the breakfast buffet and found it mostly met expectations. Unfortunately, there were noticeable differences in ingredient portions and quality of omelets at the live kitchen depending on who prepared them. Overall, it was a consistently pleasant stay, and I look forward to returning again next time!

  • 3.80
    母と箱根

    Every year, I use th...

    Every year, I use this for supporting the Yokohama Marathon. This year, I chose a Room with views of both the Bay Area and the Ferris wheel, and the scenery was excellent. I could see a little bit of fireworks. It would have been nice to have more information if available.

  • 5.00
    くるみぱん

    I used the club loun...

    I used the club lounge for the first time. It was a quiet, relaxing, and comfortable space. I would definitely like to use it again next time. The service was pleasant and welcoming. Thank you very much!

  • 4.50
    おおとりもん

    Luxury accommodation with a balcony and a Ferris wheel view right in front.

    I have stayed here several times and it’s one of my favorites. If you stay in a room by the sea, you can enjoy views of Yokohama's iconic Red Brick Warehouse, Osanbashi Pier, Hikawa Maru, and the Ferris wheel, which is very satisfying. For dinner, I dined at the Chinese restaurant "Chen" inside the accommodation. The Sichuan-style Dan Dan noodles and fried rice with mixed ingredients were delicious. It would be perfect if the prices were a bit lower. The rooms are spacious, and stepping out onto the balcony allows you to feel Yokohama's breeze at this hotel. I would love to stay here again!

  • 4.80
    ねこ娘そら

    Mother-Daughter Trip

    This time, we decided to visit Yokohama, a place full of memories, to celebrate my mother's 88th birthday. I chose Yokohama Bay Hotel Tokyu because I wanted her to enjoy the breathtaking night view from the Room. When I requested a chair for the shower room in advance, not only was the chair provided but also an anti-slip mat for the bathtub. I was deeply touched by this thoughtful gesture. Additionally, at the lobby, we were given beautifully wrapped carnations—thank you to all the staff for your warm hospitality. As expected, my mother was overjoyed by the stunning night view and spent time on the balcony or relaxing on a chair saying it felt like a dream. This is my fourth stay at this Hotel and every time it provides such a comfortable experience; once again, it did not disappoint. Thank you for everything!

  • 5.00
    ミズジョウ

    Upgrade

    The room was upgraded from the one reserved, likely depending on various timings and circumstances. It was undoubtedly one of the top 3 rooms in terms of spaciousness and view. While many hotels now complete check-in and check-out processes effortlessly via screens, I deeply appreciate the honor of being upgraded directly at the front desk. Thank you very much.

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  • 4.00
    @ダーちゃん

    Relax and Unwind After the Live Show! Enjoy Scenic Views and a Rejuvenating Stay

    Stayed at the accommodation on the final day of the Kome Kome Club live concert. We used two rooms, including one for my parents to take care of my daughter. The stunning view of the Ferris wheel and Bay Bridge was soothing, and we were able to relax in the club lounge. Enjoyed a pleasant time while savoring the afterglow of the live concert.

  • 5.00
    M3562

    Simply the best.

    We stayed here for the first time in years after attending our grandchild's sports day. Initially, we had reserved a hotel near Chinatown known for its "delicious breakfast," but a week prior, we changed to Bay Hotel. The amenities have been improved, and we enjoyed a relaxing time with the beautiful night view of the Ferris wheel from our room. The breakfast menu had slightly changed, but it was still incredibly delicious, and I ended up eating too much. While we've stayed at other accommodations in Minato Mirai before, the staff here were exceptionally kind and attentive. This experience reaffirmed that Bay Hotel is our top choice whenever visiting Yokohama. We look forward to staying again next time!

  • 4.00
    新つば

    The Room had a fanta...

    The Room had a fantastic view. However, the door to the bathroom was extremely heavy, and there was a drainage issue causing water to overflow onto the bath mat. We had mixed pizza at the Summer House, but the crust was too hard and difficult to cut with a knife. The taste was great, so we hope for an improvement in the crust.

  • 5.00
    sunifuちゃん

    The location was great, the Room was excellent, and it was comfortable.

  • 5.00
    sunifuちゃん

    The room was upgraded, making it very comfortable.

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