Ulasan & Kesan Tetamu The Yokohama Bay Hotel Tokyu - 7 halaman

(Prefektur /Yokohama・Minato Mirai) [Jumlah keseluruhan 480 bilik]
Skor Keseluruhan
4.55
Hebat (678)
  • Bilik & Kemudahan
    4.59
  • Kemudahan
    4.57
  • Perkhidmatan Pelanggan
    4.61
  • Makanan
    4.49
  • Mata air panas・Mandian
    4.43
  • Kepuasan
    4.59
  • 4.33
    綺衣

    The service is excellent.

    This time, I stayed in a low-floor park view room. While the view from the higher floors is also stunning, I chose a lower floor to enjoy the night view of Cosmo World up close. Despite the cold season, enjoying the sparkling nightscape from the balcony while feeling the breeze was absolutely wonderful. The service at this hotel is excellent, and my stays are always pleasant—this time was no exception. I have never had an unpleasant experience here, so I can stay with peace of mind and confidently recommend it to others. The staff make eye contact and listen attentively when speaking to you, which provides a great sense of reassurance even in small conversations. Additionally, room service is very delicious. For the first time during this stay, I ordered a Japanese breakfast that included luxurious dishes like shrimp and tuna tartare—it made for an indulgent morning experience. As a Comfort Member of Tokyu Hotels, I appreciated being able to enjoy late check-out (12 PM), which allowed me to relax leisurely. One minor issue was that there were no instructions on how to use the humidifier in my room. I wasn’t sure where to add water and had to call from my room phone for clarification. Since someone else asked about this at reception as well, it would be helpful if simple instructions could be provided—please consider this suggestion!

  • 4.67
    ホテル&

    The Room features mo...

    The Room features modern art and ceramic containers with aroma, offering a great view. The restaurant includes an omelet station and tuna with grated yam, allowing guests to enjoy both Japanese and Western cuisine. Thank you!

  • 4.83
    2月の花

    Always Comfortable

    I have stayed here multiple times, and every time the breakfast and service make for a very pleasant experience. The water-related Facility seems to have been renovated, now sparkling clean and very stylish. The faucet at the sink operates by turning the right side to the right and the left side to the left, which was a bit confusing at first. Additionally, I found it slightly challenging to figure out how to switch between the shower and faucet in the bathtub (you pull or push a square button for this). The waterfall-like shower in the shower booth is incredibly relaxing.

  • 5.00
    彩たま子

    The night view is beautiful.

    Luggage storage before check-in was smooth and very helpful. The Room was spacious and comfortable. I would love to use this service again. The Yokohama night view with blue lights was beautiful.

  • 5.00
    つむー

    Girls' Night Out Celebration

    Stayed on the club floor to celebrate my sister's recovery. We received a lovely gerbera flower, for which we are truly grateful. After checking in at the lounge, we headed straight to the pool. It was clean, uncrowded, and very comfortable. Despite the cold season, the indoor pool was warm and enjoyable. The pathway to the pool could be improved slightly. The pool had float rings available for fun activities, and we also enjoyed some ice cream there. A ReFa hair dryer was provided as well. During cocktail time, we sat by a window seat with a beautiful night view and enjoyed drinks and snacks while having heartfelt conversations as sisters. Breakfast timing could be chosen in advance, allowing us to enjoy a leisurely holiday morning. Both the pool staff and lounge staff were exceptionally kind and welcoming. I look forward to visiting again soon with this plan!

  • 4.67
    poohさん

    Both sunrise and night views are beautiful.

    The weather was great, and the night view was stunning. The sunrise was also beautiful. Being directly connected to the station made transportation very convenient. The club lounge was comfortable, and the omelets and roast pork were delicious. However, the shower temperature fluctuated frequently, switching between cold water and hot water, which made it challenging to use. In summer, there are fireworks as well—I’d love to stay again. Thank you for your hospitality!

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  • 4.00
    Landsend

    As a city Hotel, it provided a very satisfying stay.

    The Room was spacious, well-cleaned, and equipped with ample amenities, allowing for a comfortable stay. It was a satisfying experience.

  • 4.17
    happy99

    Overall, a high-standard Hotel, but leaves a faint impression.

    The bathroom is comfortable and excellent, though the use of the shower and other features can be a bit confusing. The Room has noticeable outside noise (possibly from an amusement park or event), but it becomes quiet after 9 PM. Other than that, it's comfortable, and the bed is good. Personally, I would like a capsule coffee maker in the Room. Access from the subway is convenient. Overall, it's a high-standard Hotel, but it leaves a slightly faint impression.

  • 5.00
    るー吉

    New Year's Treat

    Our family has decided on Yokohama for our New Year's trip. Since we are traveling with a senior who has difficulty walking, we prefer Tokyu Hotel for its convenient car access and familiarity. This time, our request for a room close to the elevator hall was kindly accommodated. Thank you very much. The view from the Room was stunning, featuring iconic Yokohama sights like the Ferris wheel and Bay Bridge. The in-room dining option allowed us to enjoy dinner in the Room, which delighted our companion. Of course, the food was delicious as well. We will definitely visit again!

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  • 4.40
    Macken@

    Comfortably

    We were blessed with great weather, and the view from the Room was spectacular. The sunrise next to the Ferris wheel offered a refreshing and pleasant sight. The Room was also well-cleaned, allowing for a comfortable stay. However, it was unfortunate that we could constantly hear thumping noises from the floor above.

  • 5.00
    まゆなおぱぱ

    Year-End and New Year Tradition

    Every year, we enjoy a luxurious time on the Bay Club Floor, which helps us forget the fatigue of the year. The meals and hospitality are impeccable. We noticed that shampoo and conditioner are now in bottle dispensers instead of individual containers, which we believe is a much better option. It might be helpful to have a detailed list for Green Coin initiatives (e.g., keeping toothbrushes as they are or exchanging only two bath towels), as it could further contribute to environmental conservation—though we understand this may be challenging. Regarding the countdown fireworks, we were unaware they started at 7 PM due to insufficient information. A simple note like "This year's fireworks will begin at 7 PM instead of after the countdown" would have been appreciated. Apologies for being particular! The hospitality was undoubtedly exceptional, and we plan to visit again this year-end. Thank you very much!

  • 4.67
    m429

    Things to Note.

    The view from the room was great, and it was quiet, making for a pleasant stay as always. However, there was one issue that bothered me. The bed stopper(?) didn’t seem to work, and the bed moved every time I sat on it, which was very uncomfortable. This hasn’t been an issue before, so I hope you can pay attention to this in the future.

  • 3.00
    31K

    It was very disappointing.

    I arrived around 7 PM, and there were no other guests checking in at the time. Perhaps the front desk staff was busy reviewing documents, but despite having stayed at many accommodations before, the check-in process here felt very rushed. There was no explanation about details such as the location of the elevator to access the room, where breakfast is served, or how to use key touch for the elevator. On my first night of stay, I also noticed that the bathroom drain was partially clogged, making it difficult for water to flow properly without waiting. It was disappointing overall and I believe these issues should be improved.

  • 4.50
    ニックカード

    Bathtub Towel

    When the bathtub was drained, water backflowed into the bathroom sink. The bath towel had an unpleasant odor.

  • 4.67
    山本佐愛子

    Morning Night View

    A trip with my son. The night view was stunning, and the pre-dawn scenery was truly mystical. The Room was clean and beautiful.

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  • 4.83
    musashio

    About Check-Out

    With online credit card payment, I was told that if there were no additional charges at check-in, I only needed to return the key card. The small paper attached with the key card also seemed to indicate that for check-out, I just needed to hand it over to a nearby staff member. Did I misunderstand? When I handed it over to a hotel staff member near the front desk as instructed, they told me to line up at the front desk. However, after explaining that there were no additional charges and being slightly assertive, they accepted it. I may have misunderstood, but I would appreciate clearer instructions stating whether guests need to stop by the front desk during check-out even when paying in advance via online credit card payment. I apologize if my lack of familiarity with hotel stays caused any inconvenience.

  • 4.50
    キキケイ

    The view from the Room is wonderful.

    This was my first stay. I was impressed by the spacious room and the view of the harbor and Bay Bridge from the window! The night view is breathtaking. The amenities are well-equipped. For breakfast, I chose Japanese kaiseki instead of a buffet, and it was filled with delicious flavors from Ishikawa Prefecture—an excellent choice. I would love to stay here again.

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  • 4.83
    米沢によく行く人

    Bay Club Access

    I visited again with my mother, who has difficulty walking. We enjoyed a welcome drink while seated on the sofa during check-in. The thoughtful gift was truly touching. During tea time, we relaxed with sweets and drinks, and at cocktail time, we were satisfied with delicious food and beverages. Last time I stayed, I was interested in the bath pillow. When I mentioned it to the concierge, they promptly assisted me in purchasing one—thank you so much! I plan to visit regularly for a relaxing stay. Next time, I'd love to try the pool!

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  • 2.20
    名無し-さん

    【Noise】Sounds from the neighboring Room can be clearly heard.

    Despite the late hour past 2 AM, there were noisy guests, and due to the room's structure, sound from the neighboring room was completely audible, making it impossible to sleep at night. There was a mysterious non-opening door in the room through which voices from the neighboring guests could be clearly heard. I called the front desk to ask if they could request the neighboring guests to quiet down. The hotel staff promptly visited their room, and it became quiet for a moment. However, as these guests lacked manners, they quickly returned to being noisy and remained so until around 2 AM. The prompt response of the hotel staff was appreciated; however, unfortunately, I don't think I will choose this accommodation again in the future.

  • 5.00
    家族の旅行には

    A Hotel You'd Want to Recommend to Someone Special

    If asked by important family or friends about finding a hotel around Minato Mirai, I would definitely recommend this Hotel without hesitation.

  • 5.00
    こしまた

    Used for a proposal.

    Room (Day 1): Bay Club Floor - View Bath Luxury Ocean Twin Bay View Non-Smoking Plan: [With Christmas Cake & In-Room Dinner] With Best Wishes... (Dinner and Breakfast Included) Room (Day 2): Bay Club Floor - Twin Park View Non-Smoking Plan: (Breakfast Included) We used the stay for a proposal. The butler kindly assisted us by arranging to bring in a bouquet and other items while we were out of the room after discussing the plan in advance. We decided to change rooms between the first and second nights to enjoy different views. Although we didn’t notice at the time of making the Reservation, the luxury room had two sinks and felt significantly spacious. Since we wanted a luxurious and glamorous atmosphere for our proposal, choosing this room was definitely the right decision. The park view was also beautiful, so it was great to experience both options. The lounge's tea time and cocktail time were exceptional. We had lunch outside around 11 AM, checked in around 2 PM, then enjoyed about 1.5 hours of tea time directly afterward. For dinner, we went out from about 5 PM to 7 PM, then returned for cocktail time from around 7:30 PM to about 9 PM—though both our stomachs and time felt slightly insufficient! The cozy atmosphere that makes you want to stay for hours combined with delicious food made it an unforgettable experience—we’d love to come back again!

  • 5.00
    横浜生まれ横浜育ち

    Used for our wedding anniversary.

    Thank you very much for your hospitality. We stayed to celebrate our wedding anniversary. It was our first time in a while staying on the club floor, and we thoroughly enjoyed it. We hope to visit again next year for another family celebration. Thank you once again!

  • 4.33
    ueue123456

    Family trip for three families

    The day before, when I inquired about cancellation due to my child's slight illness, I was told to contact IKYU as it could not be handled, although it should have been addressed by the Facility. The phone response was very poor, leaving a terrible impression until the day before. However, on the day of check-in, the reception and other staff were extremely kind. The breakfast was delicious and we were very satisfied. Thank you very much.

  • 4.60
    のりまきシュークリーム

    Shower room only

    The view of the Ferris wheel from the balcony was great, and the Room was nice. The amenities (including cleansing products, face wash, lotion, and moisturizer) are well-stocked. However, the bathroom is a bit dim for applying makeup (as there is no mirror in the Room, you’ll need to use the one in the washroom). It would be appreciated if mold on the shower room tile grout could be cleaned.

  • 4.83
    JJ Juliet

    Refresh Stay

    We stayed for a year-end party with three women. Everyone gathered at the Hotel from nearby areas. The Room, bathroom size, and the view from the balcony were truly comfortable. The 11:00 AM checkout time also provided plenty of flexibility, and my friends mentioned it was great value for money. I would love to visit again.

  • 4.67
    森のパンダ

    A place to experience the essence of Minato Mirai

    I arranged for my mother to stay here so she could fully enjoy the Minato Mirai area. The hotel is directly connected to the station, and there are plenty of restaurants, convenience stores, and shops nearby, making it incredibly convenient. The view bath room was fantastic. The room was spacious and clean as expected, and the bathroom was also large. At night, we enjoyed the sparkling view of Cosmo World’s Ferris wheel from the bath, while in the morning we admired Yokohama Port and Bay Bridge as we relaxed in the tub. (The glass fogged up at night due to temperature differences, so it was hard to see outside then, but it cleared up by morning.) Having a balcony where you can feel Yokohama's breeze is absolutely wonderful. If you're staying at this hotel, I highly recommend choosing a room with a balcony! My mother loved it so much that she kept saying she wanted to stay here again. Thank you for providing us with such a lovely experience!

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  • 3.00
    kensada

    The gym is

    The gym has no equipment and closes at 9:00 PM, which does not align with current trends.

  • 4.60
    ブラック・スワン

    Well-equipped amenities

    I stayed here to explore Yokohama and Chinatown. The convenience of reaching the Hotel without stepping outside from the station on a cold day, the excellent service at the front desk, and the clean guest room with well-equipped amenities allowed me to enjoy a highly satisfying and extraordinary experience.

  • 5.00
    SHIN-football

    Reliable Comfort

    We visit every year during the same period. Throughout the year, we stay at other accommodations as well, but we always end our journey here, enjoying the sea view from the balcony, the night scenery, and Tosca's breakfast. This has become the ultimate reward for us as a couple. We will continue to return in the future. Thank you very much!

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  • 5.00
    うぶよし

    If staying in Minato Mirai, choose Yokohama Bay Hotel Tokyu.

    On the day, I considered staying at a hotel near Yokohama Station after attending a year-end party but decided to go to Minato Mirai and stayed at Yokohama Bay Hotel Tokyu. I chose this hotel because it is a place I have used many times and feel comfortable with. The room was relaxing, clean, and luxurious, providing a comfortable sleep on the bed. Thank you for your hospitality.

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