รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

Thank you for your support.

We stayed to celebrate my mother’s birthday a little early. At check-in, I told the front desk that my elderly mother had injured her leg, and they moved us to a Room closer to the elevator and even upgraded our Room. They also brought ice to help cool her leg. Later that evening, her pain worsened, so I called the front desk again to ask if there was a nearby hospital. A very experienced male staff member came to our Room right away, called an emergency nurse for advice, and arranged an ambulance. He handled everything quickly and efficiently. We had come from out of town and were worried about what we would do if she needed surgery and hospitalization in Yokohama, but thankfully it did not come to that. We were truly helped by all the Hotel staff—thank you very much. We would like to return to Yokohama soon for a “revenge” trip (a do-over).