รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.55
ยอดเยี่ยม (673)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.58
  • สิ่งอำนวยความสะดวก
    4.57
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.43
  • ความพึงพอใจ
    4.58
4.17
私の名前はなおなおです

This alone is extremely disappointing.

This was my first return visit since January. This time, our family of four stayed in two “Executive Twin Park View (Non-Smoking)” Rooms connected as connecting Rooms. The Room and the park-view scenery were as pleasant as always, and we had a very comfortable stay. Breakfast was also delicious as usual. However, unfortunately, the toilet had an ammonia smell (a typical restroom odor). It didn’t seem like an odor that developed in a short time; I believe it reflects the results of day-to-day cleaning. This alone can make guests feel extremely uncomfortable. Since I had never noticed this on previous stays, I was very disappointed. We tried using the deodorizer provided in the Room, but it wasn’t sufficient. I don’t think this is an issue limited to just this Room, so I hope you will address it. I would like to stay here again when I visit Yokohama next time, so thank you in advance.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4
  • 30/4/2026～
  • 4 คน 2 ห้อง
  • Executive Twin Room with Park View - Non-Smoking
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Yokohama Bay Hotel Tokyu again from among many hotels. We were truly honored to welcome you back for the first time since January; however, we sincerely apologize for the significant discomfort you experienced during your stay. Although you spent precious time with your family in a connecting room, we take very seriously your comment regarding an ammonia odor in the bathroom. Such odors are the result of day-to-day cleaning practices, and this was nothing but a lack of proper management on our part. We are deeply ashamed that we left you to rely on the deodorizer provided in the room, and that it still did not resolve the issue. While we are pleased that you enjoyed the view and breakfast as usual, we deeply regret having let you down in terms of cleanliness—one of a Hotel’s most fundamental standards. We will immediately carry out thorough deodorizing and sanitizing measures regarding this matter. Your kind words that you would like to stay with us again when visiting Yokohama mean more to us than anything. We will do our utmost to ensure that your next stay is welcomed with a flawless space where you can truly relax. We sincerely look forward to welcoming you again whenever you visit Yokohama.

ดูรีวิวทั้งหมดของThe Yokohama Bay Hotel Tokyu