รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

(จังหวัดคานากาว่า/โยโกฮาม่า・มินาโตะมิราอิ) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.55
ยอดเยี่ยม (673)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.58
  • สิ่งอำนวยความสะดวก
    4.57
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.43
  • ความพึงพอใจ
    4.58
1.83
accddefgくん

As expected, Tokyu.

I arrived at the Hotel front entrance around 12:30 a.m., but the entrance lights were off and I couldn’t tell where to go in. With guidance from the driver, I finally found the entrance; the lights then came on, but prioritizing energy saving at the expense of guest safety feels like a typical bureaucratic mindset of a Tokyu Group company. Despite its Yokohama location, the pricing is not exactly cheap, yet there are too few elevators without considering how many guests are checking out—perhaps fitting for the average level of its guests. I stayed twice in one week for the first time in about 11 years, but it seems nothing has improved since then. The odd toothbrush amenities also feel characteristically Tokyu-like.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ2
  • 8/5/2026～
  • 1 คน 1 ห้อง
  • Luxury Ocean Twin with View Bath, Bay View, Non-Smoking
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Yokohama Bay Hotel Tokyu. We sincerely apologize for the inconvenience regarding the matter you posted, despite your choosing to stay with us. We deeply apologize that you felt concerned about safety in relation to our response to guests arriving late at night or coming and going during late hours. We will also review our guidance and operations regarding any perceived shortcomings in our Facilities, such as elevators, and consider measures to reduce any inconvenience to our guests. We are truly sorry that we were unable to meet your expectations despite your long-standing patronage. Should you have another opportunity to stay with us, we will strive to ensure you can enjoy a comfortable visit. Thank you very much for your valuable feedback.

ดูรีวิวทั้งหมดของThe Yokohama Bay Hotel Tokyu