รีวิวและความประทับใจจากผู้เข้าพักที่ The Yokohama Bay Hotel Tokyu

Poor service at Restaurant Oshiman negatively affected our overall impression of the Hotel!

We stayed for a Multiple Night Stay of 3 nights, and I would rate the Hotel’s hospitality, service, Facility, and amenities as 5 out of 5. I often stay at similar Hotels, but I was very satisfied with this one. The bathroom and washbasin area were spacious and very comfortable; however, the floor was slippery. My daughter, my grandchild, and I all had several close calls, and my grandchild actually fell multiple times. As for dining, the restaurant on the lobby floor has a wide variety of menu items and everything we tried was delicious. The Japanese cuisine in particular is highly recommended—the fish dishes were tender and felt higher quality than at other Hotels. However, our impression of the Hotel was ruined by the service at a Japanese restaurant called Taishiman that we visited on our final day (an older staff member wearing a mask). - When serving our meal, it seemed they could not place the dishes unless items on the table were moved. Normally you would expect something like “May I move these items?” but instead they said sharply, “I’m going to put it here!” as if telling us to hurry up and clear things away. The items on the table were tea cups and hand towels; it’s true that my grandchild also had some toys out while waiting for the food. Still, I don’t understand what caused such an attitude. It was extremely unpleasant and disappointing. - I assume they wanted us to enjoy freshly cooked rice; however, having to wait 20 minutes for it felt unreasonable. Since they lit it at the same time as serving everything else, I think they should reconsider when they start cooking it.