รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers - 5หน้า

(จังหวัดเฮียวโงะ/โกเบ・เกาะร็อกโกะ (Rokko Island)) [ทั้งหมด 267 ห้อง]
คะแนนรวม
4.37
ดี (365)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.37
  • สิ่งอำนวยความสะดวก
    4.35
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.29
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.58
  • ความพึงพอใจ
    4.33
  • 3.50
    dragon33

    The beginning and the end are disappointing.

    There were no complaints during the stay, but the beginning and end were disappointing. When arriving by car, a bus was parked in front, and despite wanting to unload luggage, I was gestured to go directly to the parking lot without any inquiry. Whether for accommodation or dining, it should be expected that people and luggage would need to be unloaded at the entrance. Guiding guests straight to the parking lot without asking is unkind and frustrating. If I had gone directly as instructed, what would have been done about my luggage? At checkout, after leaving the hotel and exiting the parking lot, water fell onto my car. Upon checking, it seemed caused by someone watering plants near the entrance. While likely unintentional, having a car dirtied by hotel staff is unacceptable. Please consider vehicle paths and water spray areas carefully when performing such tasks. While there were no issues internally during my stay, I hope staff around the hotel's entrance work with an awareness of maintaining standards befitting a high-ranking accommodation facility.

  • 4.50
    ぼぶえみこ

    Enjoy a luxurious Hotel stay with stunning night views, relaxing Onsen, and delicious meals.

    A high-quality hotel that never disappoints. I try to stay here whenever I am on a business trip to Kobe. It is a bit pricey, but I believe it is worth every penny. The breakfast buffet in the bright and spacious area is one of the highlights, offering a variety of dishes to enjoy. Above all, the Onsen is exceptional—truly the ultimate luxury.

  • 5.00
    よさこいどらちゃん

    This Hotel, featuring an Onsen, offers the highest satisfaction in the area. We look forward to welcoming you again!

  • 5.00
    はつぼう

    The room size, break...

    The room size, breakfast, and Onsen were all excellent. After climbing up and down the slopes of Ijinkan in the heat, I was able to fully relax my tired body.

  • 4.33
    佐藤0

    Japanese Spa Suite

    We visited with the purpose of enjoying the Onsen open-air bath in the room. Upon opening the entrance door, the room felt slightly dim, but we were impressed by the traditional Ryokan atmosphere that made us forget we were in a city—truly living up to New Awaji's reputation. While service at the club floor during check-in and breakfast was disappointing, we were impressed by a female staff member at the garden café whose attentiveness and care made up for it. The meal menu was abundant, with warm dishes served while still hot and delicious. However, it would have been perfect if there had been a wider variety of fruits. Considering the price, I felt significant effort had been put into providing excellent service. The Onsen open-air bath in our room was exceptional; we used it multiple times and thoroughly enjoyed it. The bathroom floor heating system intrigued me—it was warm weather this time, but I’d like to try staying during winter to experience its benefits fully. One minor issue was that stepping out from the shower room to access the open-air bath involved stairs within a low doorway; I bumped my head initially. Overall, given this level of service for this price point, I think it's outstanding value. We stayed until just before check-out time and relaxed thoroughly. This time I visited with my mother; next time, I'd like to come back with my wife instead. Thank you for an amazing open-air bath experience and excellent service!

  • 4.83
    桜菜の花雪柳

    Relax in a natural Onsen after sightseeing in Kobe.

    This was my fifth visit, and my friends who joined me were always delighted. The natural Onsen within the Hotel is particularly relaxing, especially with rooms where you can unwind after a soothing bath. This time, we visited after sightseeing in our favorite Kobe with dear friends. We arrived a bit early and took a stroll around the Hotel in the evening. The streets lined with blooming roses and wedding venues created such a charming atmosphere. The Hotel staff were wonderful, and we were very satisfied with our stay. The only concern was that the bathtub in our room showed some signs of wear, which was slightly disappointing even though we didn’t use it. We look forward to visiting again next time! Thank you very much!

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  • 5.00
    蟹好き爺い

    The second stay was great as well.

    I used the club lounge both times, and it was excellent. I chose the teppanyaki dinner, and this is one of the accommodations I would like to visit again. The bath with a view of the night scenery was also fantastic.

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  • 5.00
    紅茶とりんご

    We kindly ask for your continued consideration.

    A family member has a peanut allergy, and when we inquired in advance about accommodations for this, we were informed that no special precautions were necessary. However, during our previous stay, peanut-containing dressing had spilled onto the counter and created a mess, which caused significant concern. After requesting further measures to address this issue, we received a response stating that "improvements and accommodations have been made; please rest assured." To verify the improvements, other family members stayed at the accommodation. Unfortunately, peanut-containing dressing was again found spilled on the counter. We regret to say that more thoughtful measures would be appreciated. (Although photos were taken as evidence, they are not included here as they are not pleasant to view.) We kindly ask for your consideration to ensure a safe and worry-free experience for all guests.

  • 5.00
    弾丸帰省

    A Hotel I Want to Stay at Again

    For this trip back home, I decided to stay at a hotel and found one with an onsen. I immediately reserved two rooms: a corner room and the room next to it. The corner room was very bright, allowing me to enjoy a more elegant time than in the lounge. Except for sleeping, I spent most of my time in the corner room. Meals were served at Kobe Grill. Knowing that the chef is from Hotel New Awaji made perfect sense—the food was incredibly delicious while enjoying the night view. Due to mistakenly reserving a double-bed room initially, I had to rebook and discovered that the dinner plan was different this time. As a result, I paid the price difference at check-in on the day of my stay. The operator who assisted me was very kind, and I'm grateful for their help—apologies for any inconvenience caused. The onsen could be accessed via a dedicated elevator while wearing yukata, and the open-air bath had just the right water temperature. It felt satisfying enough without needing to visit Arima Onsen! I would love to use this accommodation again when visiting home next time—thank you very much!

  • 5.00
    弾丸帰省

    The scenery, night view, meals, and Onsen are all excellent!

    For this trip back home, I decided to stay at a Hotel and discovered it also had an Onsen, so I immediately reserved two Rooms: a corner Room and the one next to it. The corner Room was very bright, allowing for a more elegant experience than even the lounge. Meals were served at Kobe Grill. Knowing that the chef is from Hotel New Awaji made perfect sense—the food was incredibly delicious while enjoying the night view. The Onsen was accessible via a dedicated elevator while wearing yukata, and the open-air bath had just the right water temperature. Despite being during the Osaka Kansai Expo and on a weekend when Kansai is crowded with foreign tourists, strangely enough, I didn’t see any foreigners in the Hotel—perhaps some Asian guests? Rokko Island is truly remarkable! I would love to stay here again when visiting home. Thank you very much!

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  • 4.33
    hikochan-Α

    Onsen is relaxation.

    The open-air bath at Hamaizumi offers a perfect escape from the hustle and bustle of daily life. It’s not just for family celebrations or seasonal events; many guests enjoy visiting alone to relax in their favorite space. The warm smiles and greetings from the staff also add to the soothing experience.

  • 4.80
    トシ1047

    Consideration

    Thank you for providing us with a wonderful stay. It was a memorable anniversary trip with my wife... The front desk staff offered excellent service. A lovely gift of sweets from the General Manager. The natural onsen within the hotel was incredibly relaxing. We are considering making our next reservation within this year. Thank you so much for your hospitality this time!

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  • 3.33
    太平オジジ案

    It is too crowded.

    During the busy holiday season, the meal menu was unfortunately quite disappointing. It made me realize that visiting during the off-season would have been a better choice.

  • 4.67
    学園都市

    A baby was in the Onsen, please check.

    I saw a baby around 8 to 10 months old, who was not yet potty-trained, being held by their mother while entering the Onsen. (After leaving the bath, the baby was put back into a diaper.) Above the valuables locker, there is a sign stating that children under 5 years old are prohibited from bathing. However, when I asked two foreign staff members about this rule, they said that babies are allowed to bathe. Around USJ (Universal Studios Japan), there are hotels with Onsen facilities. These accommodations often host families with babies; however, babies who are not potty-trained are strictly prohibited from bathing in such facilities. The reason is that babies cannot control their bowel movements and may contaminate the water. Additionally, it’s unclear whether their diapered area has been properly cleaned with soap beforehand. For these reasons, most Onsens or large public baths at theme park hotels like those near USJ generally prohibit children under 5 years old from entering. Since your staff mentioned that it’s okay for babies to bathe now, I’m unsure if your policy has changed recently without notice. However, in the changing room area, I overheard other guests expressing surprise and saying things like “Oh no! There’s a baby here.” If you have decided to allow diaper-wearing children to use the bath facilities now as part of your policy change, then I suggest removing or updating the message above the valuables locker stating that children under 5 years old are not allowed to avoid confusion among guests.

  • 4.50
    椿峰

    Breakfast Buffet

    The breakfast buffet with unlimited sparkling wine was delightful and uplifting. The staff were very friendly, making our stay enjoyable. However, I was looking forward to having breakfast on the terrace, but there was a waitlist of 18 groups. We were directed to the 3rd floor, only to wait again for a while. With small children and other guests moving together in a group, it felt somewhat inconvenient. It would be great if a more efficient system could be considered.

  • 5.00
    紅茶とりんご

    Buffet Dressings

    One of the dressings at the buffet contained peanuts, which was clearly labeled. This caused concern for families with peanut allergies. The counter where the dressings were placed was dirty with spilled dressing, and as guests placed their trays on this surface to add salad dressing, the underside of their trays became stained with dressing. Guests then carried these trays around the buffet area in this condition. Families dealing with peanut allergies avoided placing their trays on the counter to prevent potential contamination and instead carried their trays while selecting food, which required extra effort. Although we informed staff about this issue on the first day, no changes were made by the second day. Additionally, it was mentioned that allergy information for non-buffet à la carte items could not be provided immediately.

  • 5.00
    kawa.y

    I feel refreshed!

    The room was spacious, and the bath exceeded expectations! The night view from the club floor was beautiful. The breakfast had a wide variety, was delicious, and left us full in the morning. The Onsen and tasty breakfast provided a great refreshment. I would love to stay again.

  • 5.00
    ききらら888

    I had a relaxing time.

    I visited after a few months. Since my purpose was to relax at the Hotel, I was delighted with the well-stocked amenities like face masks. The drinks available after enjoying the Onsen on the spa floor were a treat for both children and adults. The buffet was also delicious.

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  • 5.00
    プリンセス・ピンク

    Luxury with excellent cost performance.

    This time, I stayed in a room with access to the club lounge. The view from the high floor was amazing, and the room's amenities and spaciousness were excellent. Although the lounge was crowded, thoughtful arrangements allowed us to wait comfortably in our room. Every visit is a delight with the exceptional Onsen experience, truly delicious meals from morning onwards, and satisfaction guaranteed in every aspect of this Hotel. The breakfast staff's courteous service is commendable. The cost performance is astonishing given the high quality offered. I will continue to use this Hotel in the future—thank you very much!

  • 5.00
    ラガー81

    New Discoveries

    My son's family lives in Kobe, and I often visit them, but this was my first time staying at the Sheraton. The first thing that surprised me was the Onsen. It had a full-fledged spa with a sauna, which made me very happy as a sauna enthusiast. Later, I learned it is quite famous—I should have researched better beforehand! It was a pleasant surprise. The breakfast buffet was also of high quality and very satisfying. Early in the morning, sparkling wine was served, which added to the enjoyment. It felt like excellent value for money. Access to the Osaka Kansai Expo was convenient, and I could reach the venue without much crowding. I would definitely make this my first choice for accommodation when staying in Kobe again.

  • 3.20
    欽ちゃん！

    Front Desk!

    Is everything alright? We informed in advance by phone that we have an elementary school child, and as a Marriott member, Child Sharing Existing Bedding would be free of charge! However, upon check-in, we were told that an extra bed was prepared and it would be charged. When we mentioned that we had already communicated this beforehand, the response was dismissive. Then they said it’s “special” this time—what exactly is special about it? The Room was supposed to be upgraded one rank higher but wasn’t. Only after I asked if the upgrade had been applied did they take action. I chose Sheraton Hotel for its name but felt disappointed from the moment I entered the room! The front desk staff didn’t even smile once! Additionally, despite requesting room cleaning, yesterday’s towels were left behind and trash remained—it was disappointment after disappointment! Are all staff properly trained? While I may not have authority to say much, Sheraton should be a more reliable Hotel than this. Please strive to become a hotel that brings joy to others! The front desk represents the face of the Hotel!

  • 4.83
    ringo2015

    I had a very relaxing time.

    Dinner features a teppanyaki course, and the breakfast buffet was also very delicious. I look forward to staying again.

  • 4.33
    なぁなぁなぁ

    Room Lighting

    The open-air bath in the Room, cleanliness, and amenities were very satisfying, but the lighting was too dim. Although it is a Japanese Suite Room suitable for families, it felt as dark as a mountain cabin.

  • 4.00
    旅行博士

    I always enjoy stayi...

    I always enjoy staying here. It is quiet, the service is excellent, the price is reasonable, and the cost performance is outstanding.

  • 4.83
    テデ太郎

    The Onsen is excellent.

    I stay here several times a year, but this time I stayed in a corner twin room on the club floor for the first time. As expected, the corner room offered great views and a sense of openness. The night view was particularly stunning. The onsen is free-flowing, and as always, this reliable hotel provides a satisfying experience.

  • 4.67
    フリークエントトラベラー（ダイヤモンド会員）

    I had a relaxing time at the Onsen.

    The room is spacious and clean, with well-equipped amenities. The Onsen was absolutely the best. The hot spring water flows directly from the source, even for the pouring bath, and the post-bath area is spacious as well. The exclusive post-bath drinks and massage were excellent, though it was unfortunate that one machine was broken. The Club Room had limited drink and snack options during both tea time and cocktail time, which felt underwhelming compared to other Sheratons. This was disappointing given how good other aspects were. Breakfast and dinner were buffets with some similar menu items, but overall, both the variety and quality were satisfying. I would love to stay again!

  • 4.00
    さやたろうサン

    Hotel with Excellent Service

    I was hesitant due to the reviews about the club floor, and indeed, it falls significantly short compared to other hotels. However, considering that it's meant for appetizers before meals or a nightcap before bed, expecting a buffet might be unreasonable. There is a variety of alcohol and snacks like cookies available, so if you're just looking for a quick drink before heading to the restaurant, it should be fine. I had an issue with noise and requested a room change. Although I offered to pay for it, they kindly accommodated me without any additional charge. As someone who values quiet and restful sleep in accommodations, I deeply appreciated their hospitality. While there are many hotels that seem to have forgotten what being a hotel means, this one truly embodies hospitality—perhaps because of its long-standing history? The bath was excellent with wonderful water quality; I enjoyed soaking multiple times. For crowded restaurants or facilities, adjusting your timing seems like the best approach here. Thank you for providing such a wonderful stay!

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  • 5.00
    moana0601

    The Onsen was excellent.

    The Onsen exceeded my expectations and was absolutely wonderful. The water quality was exceptional, and the atmosphere of the bath area was charming, making it very relaxing. The free parking allowed unlimited entry and exit. With direct access to the Rokko Liner station, train transportation was also convenient. A young male staff member who assisted us was very pleasant, always smiling and kind. Unfortunately, the teppan grill and bar on the top floor were closed; I’m sure the view would have been amazing—what a pity! I definitely want to try it next time. The buffet on the first floor was lively. Since it was a weekday, there wasn’t much crowding overall, so it felt comfortable. Great value for money! I’m extremely satisfied and will absolutely stay here again!

  • 4.67
    肉肉しい

    Anniversary Trip

    We were looking for an accommodation to celebrate our wedding anniversary and found a plan offering a stay at the Club Room of Kobe Bay Sheraton Hotel & Towers at a discounted rate, so we made a reservation. After having lunch in Chinatown in Kobe Motomachi, we checked into the hotel after 3 PM. The room was on the 17th floor, located at the corner with spacious interiors and an excellent view overlooking the sea. Although there was slight wear on the sofa seat, everything else was perfect. The room had a walk-in closet, allowing us to keep our luggage out of sight and enjoy more space. The king-size double bed was large and very comfortable for sleeping. The shower booth, bathtub, toilet, and washroom were designed with marble-like tiles that gave off a luxurious feel compared to typical unit baths. However, as they were all combined into one space, it would have been more convenient if the toilet had been separate. Since it was our wedding anniversary stay this time around, we received chocolate plates along with a message card through room service—a thoughtful gesture that made us happy. We immediately enjoyed tea time at the Club Lounge afterward. There were various soft drinks available including coffee and tea; cookies came in three to four varieties though having more options might have been better. After tea time enjoyment came relaxation within Kobe Rokko Onsen "Hamaizumi" inside this hotel itself—accessible via direct elevator connection—and included free usage under their Club Room Plan benefits! Its serene atmosphere paired well alongside saline-rich water due proximity near oceanfronts while avoiding overcrowded scenarios akin towards super sento establishments thus providing ample opportunity unwinding peacefully amidst tranquil settings rejuvenating oneself thoroughly therein! Feeling refreshed post-onsen visit led us next onto Twilight Time back again within said lounge area wherein alcoholic beverages became freely accessible alongside single plate servings comprising hors d'oeuvres accompanying them too! Normally hesitating indulging alcohol consumption given pricing concerns elsewhere outside home environments yet here such worries dissipated entirely enabling relaxed imbibing experiences altogether distinctively unique compared domestic drinking routines instead fostering memorable moments shared between myself spouse engaging conversations seldom occurring otherwise typically speaking overall delightful evening spent together indeed! Morning began delightfully dining buffet-style breakfast hosted Garden Café featuring wide array delicious offerings ensuring pleasant conclusion unforgettable extraordinary getaway occasion marking special milestone life journey cherished forevermore fondly remembered always henceforth assuredly so!

  • 3.17
    すてきなホテル巡り

    Room with Club Lounge Access

    We chose a Room with Club Lounge access. For dinner, we made a Reservation at the Chinese restaurant on the second floor and enjoyed our meal. The Chinese restaurant provided a celebratory plate when informed it was a special occasion, and the food was very delicious. The Room had well-stocked amenities, and the Onsen had excellent water quality, making it an amazing experience. However, it was disappointing that IKYU Diamond benefits were not available, and there was no explanation about this during check-in. Additionally, for certain Room categories with access to the Onsen post-bath lounge and Club Lounge, there were no staff present or door security in place; anyone could enter freely to eat or drink, which diminished its exclusivity. Furthermore, both afternoon tea and evening offerings at the Club Lounge felt sparse in terms of food selection. If these shortcomings are addressed, I believe this would be a wonderful Hotel overall.

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