รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers - 8หน้า

(จังหวัดเฮียวโงะ/โกเบ・เกาะร็อกโกะ (Rokko Island)) [ทั้งหมด 267 ห้อง]
คะแนนรวม
4.37
ดี (365)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.37
  • สิ่งอำนวยความสะดวก
    4.35
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.29
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.58
  • ความพึงพอใจ
    4.33
  • 5.00
    栗フジ

    Purpose of Hotel Stay

    This time, the purpose was to relax at the hotel, so we chose the club floor. It was my first time using it, but this hotel on Rokko Island was conveniently accessible, and the area around the hotel was calm with few crowds and noise, making it comfortable. I was able to take a leisurely stroll. The hotel staff were quick to greet and responded smoothly. The club lounge had different atmospheres with varied seating arrangements, which was interesting. The bath was a proper Onsen facility, with both a sauna and an open-air bath, and the space after bathing was comfortable and relaxing. We used the restaurant for breakfast, and I was impressed by how smoothly the staff worked despite the crowd. The coffee served at the table was delicious. Due to scheduling, we stayed for one night this time, so next time, I would like to go for a Multiple Night Stay.

  • 3.50
    キャビアスパゲティ

    Decent Hotel

    It was farther from Sannomiya than I thought (though this is not related to the Hotel), making travel difficult. Due to the busy season, it was fully booked, and when I called the front desk, it was hard to get through. The breakfast buffet had few options and there wasn't much I wanted to eat. Having a shower booth in the bathroom is a plus point for the Hotel.

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  • 3.00
    ｊｐｇ

    Dissatisfaction with the club floor

    I stayed on the club floor. Both at check-in and check-out, the floor's exclusive lounge was closed, and I had to wait in line at the regular counter. There was no special feeling. The offerings in the club lounge were also unsatisfactory.

  • 4.83
    ikuko ikuko

    Great value for money.

    We stayed for a staycation with six friends, booking a suite room and an adjacent room. The view from the top floor was amazing, and the club lounge was conveniently located just one floor below. The suite room was furnished with tasteful furniture and amenities, and the bathroom and headroom were equally luxurious, making our stay in the room a very fulfilling experience. We chose this hotel for its onsen facility with natural hot spring water, and the onsen was indeed wonderful. It was also very appealing that we could access the onsen via a dedicated elevator in the room's provided yukata. At the onsen's relaxation area, we could enjoy complimentary drinks and use the massage chairs, allowing us to unwind at our leisure. Additionally, the room was equipped with bathrobes and high-quality pajamas in addition to yukata, providing every comfort. The room's bath also had a shower booth, making it very user-friendly, and we could enjoy a leisurely bath time with the provided bath salts. The lounge offered a limited selection of snacks, but they were of high quality, and the variety of non-alcoholic beverages was satisfying. During cocktail time, appetizers were served individually, allowing us to enjoy various drinks at a relaxed pace. We also enjoyed the buffet meals for breakfast and dinner, and all the dishes were delicious. The staff providing service were courteous, making our experience pleasant. The club lounge, onsen facility, room, and meals were all excellent, making it the perfect property for a staycation. The satisfaction from this stay at such a price is unbelievable, offering great value for money. I would highly recommend this property to many people.

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  • 4.17
    ミッキーLOVE子

    Teppanyaki is the best!

    Thank you for your hospitality during our stay. It was a girls' trip with my mother and sister. The triple room was a corner room, spacious with a great view. The teppanyaki dinner was truly delicious. The chef who attended to us was wonderful and considerate, recommending sauces and salts that complemented the fish and meat, enhancing the flavors of the ingredients. From the amuse-bouche to the dessert, everything was a delight not only to the taste but also to the eyes. Both my mother and sister were pleased and expressed their desire to visit again. The Onsen was also very comfortable and soothing.

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  • 4.00
    ここ1203

    I was able to refresh myself.

    I used the property for a change of pace as I had work to take home during the holidays. I was pleased that staying on the club floor allowed free access to the pool and onsen, and there were no parking fees. There is a dedicated counter for the club floor, but it was either closed or staffed by only one person, so I couldn't use it. The lounge offers drinks and a little extra. Since there is only one breakfast venue, there was always a line from before 8 a.m. I was grateful that they informed me of the busy times at check-in. If you have time, you might consider changing to lunch. The room, although showing its age, was well-cleaned and I had a pleasant stay.

  • 4.33
    Yun&yun

    Is the hospitality a bit careless?

    I have used this place several times because I like the Onsen, delicious food, and comfortable space, but this time I was a bit surprised. The smell of either hair wax or oil from the staff member in charge of our table at the restaurant was very strong. I wish they had been a bit more restrained in the food service area. I requested room service for breakfast. I was surprised to find a large crack in the glass containing the juice. I cautiously drank it and left a message in the empty glass saying "It was cracked," but there was no contact from the Hotel. With the COVID-19 situation settling down, the Hotel might be very busy regaining its former bustle, but I was a bit disappointed, thinking that it is the attention to detail at all times that makes a first-class Hotel.

  • 4.33
    初めて当ホテル宿泊

    The food is delicious.

    The meals were very delicious. There were also many dishes, and I was satisfied.

  • 4.50
    suetama

    Lower floors were not good!

    Suddenly made a reservation for a stay. After all, a hotel with an onsen is great. I've used it many times, and since it was on a high floor, I also enjoyed the night view of Kobe. This time, being on a low floor, the enjoyment was halved. Next time, definitely on a high floor!

  • 5.00
    まいさきのん

    The bath was great!

    It was my first time using it. It was a same-day reservation, so it was unfortunate that the diamond benefits were not included, but the room, the large public bath, and the breakfast were all good.

  • 3.83
    青い足

    Breakfast

    A bit disappointing. Especially the quality of the bread is poor.

  • 4.50
    カミシナやすこ

    Always soothing.

    As always, I had a pleasant experience. Although the elevator took a while to arrive and there were people in pajamas in the bath, it wasn't perfect. However, the bath water was very pleasant, and the breakfast buffet was delicious, so I will use it again. This time I came with a friend, and they also liked it and said they would use it again.

  • 4.33
    循ちゃん

    Good cost performance.

    I had the opportunity to use it for a study group over 10 years ago, and I was interested in the onsen, so I always wanted to stay there. Although I rarely had the chance to visit Kobe on business trips around Sannomiya, this time I had some spare time, so I booked a deluxe twin with club access for myself. The first room I was shown was a connecting room without air conditioning (probably only adjustable in the connected suite). I was told it was a good room on a high floor, but I felt doubtful (malicious?) about the explanation that the IKYU upgrade was not possible. There might be a manual that prioritizes connecting rooms for single occupancy. Fortunately, I was able to move to another room, which was normally comfortable. The onsen I was looking forward to was nice because you could go in a yukata. The bath was clean and spacious, and I was satisfied, with a club lounge exclusive space in the onsen, which was comfortable. The club lounge on the 19th floor was reasonably priced and sufficient, but it was a good lounge where you could see the effort put into it. I used the buffet restaurant for dinner, and it was normally delicious (the breakfast buffet felt even more delicious). However, I was concerned that the surroundings and the flow of people seemed much quieter compared to over 10 years ago. Considering the onsen, room, and service, it wouldn't be strange if it were 10,000 to 20,000 yen more expensive. I think it's good for a quiet stay.

  • 3.83
    tabidaisuki!

    Directly connected t...

    Directly connected to the station, with a convenience store attached, very convenient. The Onsen was clean and the water was nice, and the meals were delicious. The Room and hallway were bright and reassuring, but the elevator hall directly to the Onsen felt like going out the back, and I didn't like waiting for the elevator in the dark. Even after reaching the Onsen floor, the hallway was long and dim, which I thought was not suitable for going alone.

  • 4.00
    素敵なホテルに泊まりたい

    We were satisfied with the delicious meals and the Onsen for our wedding anniversary celebration.

    We arrived by car. The parking lot was underground at the Hotel, which was convenient. The meal was a buffet, and there were so many options that it was hard to choose. We could go to the Onsen in a yukata using a direct elevator. (It seems to differ depending on the Room)

  • 3.67
    ミルクとカフェ

    Improve the club lounge.

    We used two rooms for three people each, totaling six people. It was another stay on the club floor, and we were looking forward to the lounge time in the evening, but we were served a disappointing plate that all six of us found unsatisfactory. It used to be good a long time ago, so we were truly disheartened. We had Chinese on the second floor for lunch, and the next day we dined at the restaurant on the first floor, both offering delicious meals that were satisfying. Even after an hour from the check-in time, one room was not ready, and we received the key after 4 PM without any apology. The room phone wouldn't connect unless on speakerphone. The Chinese food and the onsen were good, so we somehow rated the stars.

  • 4.80
    けやみ ま

    Thank you very much.

  • 5.00
    メルミルク

    A luxury Hotel perfect for your family's special day.

    We stayed for one night and used five rooms with our relatives. The participants' ages ranged widely from infants to 87 years old. Despite various incidents such as health issues, we were able to successfully complete our family event thanks to the professional support from the staff in each department. In addition to the excellent service, facilities, and cuisine, we were reminded of the value and gratitude of using a first-class hotel for such an important occasion. We will definitely use your services again if we have the opportunity. Our entire family is deeply grateful. Thank you very much.

  • 3.50
    First trip

    I had high expectations, but...

    First trip with a baby. After researching various options, I decided on this place, which came up as a "Welcome Baby" Hotel. I was anxious about the day, so I noted my concerns and questions I wanted to ask on the day in the remarks section when making the reservation. To my surprise, I received a polite email with answers and confirmation in advance! Feeling reassured after the exchange, I went to the hotel... I had requested via email for a set of baby bedding and adult bedding next to it, but there was only baby bedding. When I contacted the front desk, they said, "Adults should sleep in the bed." It's too unreasonable to have a 0-year-old sleep alone on the futon while adults sleep in a bed located separately. Also, I requested a birthday surprise, and they kindly accepted and prepared it, which I greatly appreciated. However, at check-in, they boldly announced in front of the person, "The birthday surprise you requested is ready! It's in the room!" which was a surprise in its own way (･_･; Being an international hotel, it might be inevitable that there are many foreign staff, but there were many things that made me think this is a bit much. I had reserved a nice room this time and had various expectations, so the accumulation of small issues was disappointing. However, the onsen, the lounge next to the onsen that only people from the club lounge could access, and above all, the breakfast buffet were excellent!!

  • 4.00
    kazu3154

    It was comfortable!

    I stayed at Kobe Bay Sheraton last year as well, and just like that time, I used the same class of room and private bath. It was comfortable this time too. The bed was good, allowing for a sound sleep, and the room was clean. They also responded quickly to requests for additional towels, etc. The private bath was the same as last year, and being an onsen, it was very relaxing. I used the buffet for meals, and I thought it was good both in terms of price and content. As a wish, it would be nice if a hotel channel could be set up on the TV to check in-house guides and the congestion status of the onsen. Well, it's a matter of cost... The luxury ryokan at Arima Onsen is also nice, but you can enjoy it reasonably and with a sense of luxury, so I would like to stay again. It would be more convenient if it were in Sannomiya instead of Rokko Island (Rokkō Island) (laughs)!

  • 4.83
    かん＆缶

    It was great to enjoy the "Gensen Kakenagashi" Onsen at the Hotel.

    Club floor access with dinner and breakfast included, the view from the Room was excellent, and we were well taken care of by the staff, who were quick to respond, making the service top-notch. The restaurant had three corners for dinner, and seeing the note "Please enjoy each corner," I imagined a spacious area, but it was rather compact. However, each ingredient was delicious, and we enjoyed a variety of ingredients in a tasty and enjoyable manner.

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  • 4.00
    心は乙女

    Family Mini Trip

    It takes less than an hour by car from Osaka, so it's not tiring. It's pleasant to enjoy the view from the high floors while having coffee in the club lounge. In the evening, alcohol is served, allowing you to relax in a slightly tipsy mood. You can freely use the gym and pool, so you won't get bored. However, I'm a bit concerned that the pool water was slightly cloudy. Overall, I'm almost satisfied. I would like to come again with my family.

  • 1.67
    ナナトントンちゃん

    Sheraton ???

    Is it really the Sheraton? It was noisy everywhere, possibly due to the type of guests. The buffet was unclean. Various parts of the Room were too old and dirty.

  • 4.00
    ガリレオ.ガリレイ

    I stayed here for a ...

    I stayed here for a family member's birthday. During the meal, they wished us a happy birthday, which made the person very happy. With the hot springs available, it's a hotel that makes me want to stay again.

  • 4.83
    めいみ12

    High-rise hotel on Rokko Island

    Directly connected to the Rokko Liner station, it was convenient with commercial facilities and a supermarket. The view from the room and lounge was nice, and the drink service was also good. The breakfast had a wide variety, and every dish was delicious.

  • 4.00
    とよちゃんの奥さん

    Very satisfied with everything.

    I was very satisfied with the service at the club lounge. The breakfast buffet had a wide variety of dishes, and I ended up eating too much in the morning.

  • รีวิวต่อไปนี้มีอายุมากกว่า 2 ปีแล้ว บริการหรือสิ่งอำนวยความสะดวกที่มีในปัจจุบันอาจแตกต่างจากที่ระบุไว้

    5.00
    ザネ

    The service was great, everyone had a smile.

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