Guest Reviews & Impressions for Kobe Bay Sheraton Hotel & Towers - Page 8

(Hyogo Prefecture/Kobe – Rokko Island) [Total 267 Rooms]
Overall Score
4.37
Good (366)
  • Rooms & Amenities
    4.38
  • Facility
    4.35
  • Hospitality & Service
    4.30
  • Meals
    4.28
  • Onsen & Bath
    4.58
  • Satisfaction
    4.34
  • 4.33
    初めて当ホテル宿泊

    The food is delicious.

    The meals were very delicious. There were also many dishes, and I was satisfied.

  • 4.50
    suetama

    Lower floors were not good!

    Suddenly made a reservation for a stay. After all, a hotel with an onsen is great. I've used it many times, and since it was on a high floor, I also enjoyed the night view of Kobe. This time, being on a low floor, the enjoyment was halved. Next time, definitely on a high floor!

  • 5.00
    まいさきのん

    The bath was great!

    It was my first time using it. It was a same-day reservation, so it was unfortunate that the diamond benefits were not included, but the room, the large public bath, and the breakfast were all good.

  • 3.83
    青い足

    Breakfast

    A bit disappointing. Especially the quality of the bread is poor.

  • 4.50
    カミシナやすこ

    Always soothing.

    As always, I had a pleasant experience. Although the elevator took a while to arrive and there were people in pajamas in the bath, it wasn't perfect. However, the bath water was very pleasant, and the breakfast buffet was delicious, so I will use it again. This time I came with a friend, and they also liked it and said they would use it again.

  • 4.33
    循ちゃん

    Good cost performance.

    I had the opportunity to use it for a study group over 10 years ago, and I was interested in the onsen, so I always wanted to stay there. Although I rarely had the chance to visit Kobe on business trips around Sannomiya, this time I had some spare time, so I booked a deluxe twin with club access for myself. The first room I was shown was a connecting room without air conditioning (probably only adjustable in the connected suite). I was told it was a good room on a high floor, but I felt doubtful (malicious?) about the explanation that the IKYU upgrade was not possible. There might be a manual that prioritizes connecting rooms for single occupancy. Fortunately, I was able to move to another room, which was normally comfortable. The onsen I was looking forward to was nice because you could go in a yukata. The bath was clean and spacious, and I was satisfied, with a club lounge exclusive space in the onsen, which was comfortable. The club lounge on the 19th floor was reasonably priced and sufficient, but it was a good lounge where you could see the effort put into it. I used the buffet restaurant for dinner, and it was normally delicious (the breakfast buffet felt even more delicious). However, I was concerned that the surroundings and the flow of people seemed much quieter compared to over 10 years ago. Considering the onsen, room, and service, it wouldn't be strange if it were 10,000 to 20,000 yen more expensive. I think it's good for a quiet stay.

  • 3.83
    tabidaisuki!

    Directly connected t...

    Directly connected to the station, with a convenience store attached, very convenient. The Onsen was clean and the water was nice, and the meals were delicious. The Room and hallway were bright and reassuring, but the elevator hall directly to the Onsen felt like going out the back, and I didn't like waiting for the elevator in the dark. Even after reaching the Onsen floor, the hallway was long and dim, which I thought was not suitable for going alone.

  • 4.00
    素敵なホテルに泊まりたい

    We were satisfied with the delicious meals and the Onsen for our wedding anniversary celebration.

    We arrived by car. The parking lot was underground at the Hotel, which was convenient. The meal was a buffet, and there were so many options that it was hard to choose. We could go to the Onsen in a yukata using a direct elevator. (It seems to differ depending on the Room)

  • 3.67
    ミルクとカフェ

    Improve the club lounge.

    We used two rooms for three people each, totaling six people. It was another stay on the club floor, and we were looking forward to the lounge time in the evening, but we were served a disappointing plate that all six of us found unsatisfactory. It used to be good a long time ago, so we were truly disheartened. We had Chinese on the second floor for lunch, and the next day we dined at the restaurant on the first floor, both offering delicious meals that were satisfying. Even after an hour from the check-in time, one room was not ready, and we received the key after 4 PM without any apology. The room phone wouldn't connect unless on speakerphone. The Chinese food and the onsen were good, so we somehow rated the stars.

  • 4.80
    けやみ ま

    Thank you very much.

  • 5.00
    メルミルク

    A luxury Hotel perfect for your family's special day.

    We stayed for one night and used five rooms with our relatives. The participants' ages ranged widely from infants to 87 years old. Despite various incidents such as health issues, we were able to successfully complete our family event thanks to the professional support from the staff in each department. In addition to the excellent service, facilities, and cuisine, we were reminded of the value and gratitude of using a first-class hotel for such an important occasion. We will definitely use your services again if we have the opportunity. Our entire family is deeply grateful. Thank you very much.

  • 3.50
    First trip

    I had high expectations, but...

    First trip with a baby. After researching various options, I decided on this place, which came up as a "Welcome Baby" Hotel. I was anxious about the day, so I noted my concerns and questions I wanted to ask on the day in the remarks section when making the reservation. To my surprise, I received a polite email with answers and confirmation in advance! Feeling reassured after the exchange, I went to the hotel... I had requested via email for a set of baby bedding and adult bedding next to it, but there was only baby bedding. When I contacted the front desk, they said, "Adults should sleep in the bed." It's too unreasonable to have a 0-year-old sleep alone on the futon while adults sleep in a bed located separately. Also, I requested a birthday surprise, and they kindly accepted and prepared it, which I greatly appreciated. However, at check-in, they boldly announced in front of the person, "The birthday surprise you requested is ready! It's in the room!" which was a surprise in its own way (･_･; Being an international hotel, it might be inevitable that there are many foreign staff, but there were many things that made me think this is a bit much. I had reserved a nice room this time and had various expectations, so the accumulation of small issues was disappointing. However, the onsen, the lounge next to the onsen that only people from the club lounge could access, and above all, the breakfast buffet were excellent!!

  • 4.00
    kazu3154

    It was comfortable!

    I stayed at Kobe Bay Sheraton last year as well, and just like that time, I used the same class of room and private bath. It was comfortable this time too. The bed was good, allowing for a sound sleep, and the room was clean. They also responded quickly to requests for additional towels, etc. The private bath was the same as last year, and being an onsen, it was very relaxing. I used the buffet for meals, and I thought it was good both in terms of price and content. As a wish, it would be nice if a hotel channel could be set up on the TV to check in-house guides and the congestion status of the onsen. Well, it's a matter of cost... The luxury ryokan at Arima Onsen is also nice, but you can enjoy it reasonably and with a sense of luxury, so I would like to stay again. It would be more convenient if it were in Sannomiya instead of Rokko Island (Rokkō Island) (laughs)!

  • 4.83
    かん＆缶

    It was great to enjoy the "Gensen Kakenagashi" Onsen at the Hotel.

    Club floor access with dinner and breakfast included, the view from the Room was excellent, and we were well taken care of by the staff, who were quick to respond, making the service top-notch. The restaurant had three corners for dinner, and seeing the note "Please enjoy each corner," I imagined a spacious area, but it was rather compact. However, each ingredient was delicious, and we enjoyed a variety of ingredients in a tasty and enjoyable manner.

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  • 4.00
    心は乙女

    Family Mini Trip

    It takes less than an hour by car from Osaka, so it's not tiring. It's pleasant to enjoy the view from the high floors while having coffee in the club lounge. In the evening, alcohol is served, allowing you to relax in a slightly tipsy mood. You can freely use the gym and pool, so you won't get bored. However, I'm a bit concerned that the pool water was slightly cloudy. Overall, I'm almost satisfied. I would like to come again with my family.

  • 1.67
    ナナトントンちゃん

    Sheraton ???

    Is it really the Sheraton? It was noisy everywhere, possibly due to the type of guests. The buffet was unclean. Various parts of the Room were too old and dirty.

  • 4.00
    ガリレオ.ガリレイ

    I stayed here for a ...

    I stayed here for a family member's birthday. During the meal, they wished us a happy birthday, which made the person very happy. With the hot springs available, it's a hotel that makes me want to stay again.

  • 4.83
    めいみ12

    High-rise hotel on Rokko Island

    Directly connected to the Rokko Liner station, it was convenient with commercial facilities and a supermarket. The view from the room and lounge was nice, and the drink service was also good. The breakfast had a wide variety, and every dish was delicious.

  • 4.00
    とよちゃんの奥さん

    Very satisfied with everything.

    I was very satisfied with the service at the club lounge. The breakfast buffet had a wide variety of dishes, and I ended up eating too much in the morning.

  • 5.00
    ザネ

    The service was great, everyone had a smile.

  • 4.83
    プリンセス・ピンク

    You will be healed by the wonderful hot springs.

    This is my second time using this hotel. The cost performance is excellent, and I am very satisfied with the hospitality that exceeds the cost. 1. The staff are incredibly accommodating. Their language and demeanor are exactly what you would expect from Sheraton. 2. The hot springs are amazing! The quality of the water is excellent, and you can relax on the stone couch. The lounge after the bath is also luxurious, allowing you to enjoy a first-class hotel experience. However, one downside was that while it's nice to have many children around, they were playing and splashing in the cold bath, making it difficult to use it leisurely after the sauna. I hope they can restrict children's use of the cold bath. 3. The breakfast staff were really attentive. They were very considerate, and there was a wide variety of delicious buffet options. The atmosphere of the restaurant, with plenty of sunlight, was also very pleasant. Being directly connected to the station with many restaurants and shops around, it's a hotel I want to use again in the future. Thank you very much.

  • 4.67
    さやゆに

    It was an enjoyable trip to Kobe.

    Stayed during the long weekend around my daughter's birthday. We also requested a surprise for the occasion. When we entered the room, there was a birthday card, chocolates, and macarons, which was a delightful welcome. At the club lounge, we enjoyed the beautiful night view of the Rokko Mountains while having appetizers and cocktails or juice before dinner. At Kobe Grill, there was a surprise cake before dessert! This was complimentary with a dinner course reservation of over 8,000 yen per person, and the staff congratulated my daughter, which made her very happy. The hot spring was a natural one from a private source, and the water was great, leaving our skin smooth. In the post-bath salon, there were Yakult, milk, and coffee milk available, and there was also a machine for health checks, though I wasn't sure how to use it. At check-in, we were told that the breakfast buffet was almost fully booked, so we might have to wait even if we went early, but we got in smoothly. The menu was abundant, healthy, and delicious. Although the aging of the facility is undeniable, the staff worked efficiently, leaving a good impression. A trip to Kobe with my daughter. We went by rental car from Shin-Kobe Station, and the free parking was appreciated. I'm really glad we chose this place.

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  • 4.33
    まりりんりん1

    The view and the room are both very soothing.

    I stayed here for the first time in a while. I'm happy that it's directly connected to the station. Unfortunately, there was no upgrade for the Ikkyu Diamond this time. However, the room was one of the renovated ones, so it was very clean and the quality of the bed was very good! The amenities were also well-prepared without any compromise. The air conditioning worked well too. The view from the window was very nice, so I think I'll choose this type of room again next time. The only disappointment was the toilet next to the bathtub! Recently, more hotels have separate toilets, so I hope the upper rooms have that feature! The breakfast has improved a lot since the COVID-19 period, and the quality has gone up! There were many items, and I was thoroughly satisfied!

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  • 5.00
    一休さいこう

    This is a high-quality hotel.

    Both breakfast and dinner were buffets, and every dish was extremely delicious. I felt the high quality. The bath facilities, including the open-air bath and sauna, were well-equipped, allowing me to fully relax both body and mind. Since I live locally, I will use this place again.

  • 1.00
    残念ですわ

    Never going again.

  • 5.00
    merveille_h

    I was able to relax slowly.

    We stayed here for our 35th wedding anniversary. Thank you for preparing anniversary chocolates in our room and for the surprise presentation during dessert after dinner, creating wonderful memories for our special day. The hot springs were also very clean, allowing us to relax leisurely after bathing. We changed our breakfast to a lunch buffet and enjoyed a pleasant time even after checking out.

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  • 4.50
    ザッキースタイル

    Comfortable hotel stay

    This time, we stayed for two nights to celebrate my wife's birthday. Our room was upgraded to the 20th floor on the ocean side. We were very impressed with the spacious and luxurious room with a great view. During our stay, we fully enjoyed the club lounge, the hot springs & SPA Living conveniently accessible from the floor directly connected to the SPA. We also enjoyed the indoor pool & gym. We were able to spend a wonderful time mostly within the hotel, thank you very much. We would like to visit again for another special occasion.

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