รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

(จังหวัดเฮียวโงะ/โกเบ・เกาะร็อกโกะ (Rokko Island)) [ทั้งหมด 267 ห้อง]
คะแนนรวม
4.37
ดี (366)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.37
  • สิ่งอำนวยความสะดวก
    4.36
  • การบริการลูกค้า
    4.28
  • อาหาร
    4.29
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.58
  • ความพึงพอใจ
    4.33
  • 4.50
    らんちゃん0124

    Conveniently connected directly to the station.

    This was my stay here for the umpteenth time. It’s my go-to Accommodation when I come to Koshien to watch baseball. Even after becoming a Diamond member, I’ve stayed several times, but each time it was fully booked and I couldn’t receive a Room upgrade… That part is a bit disappointing. Having a large public bath is a big plus. However, perhaps because there are so many guests, it feels like the cleaning can’t quite keep up. There was a lot of hair in the washroom area… The Room itself is clean. There’s space to place a suitcase, and the coffee machine and microwave are stylish, latest-model units. There’s also an iron, and the amenities are plentiful. I also like that it’s not the trendy “please help yourself” setup from a corner of the lobby. I had booked a Plan with breakfast included, but changed it to room service instead. I’ll be back again.

  • 4.00
    れれのれれれれれれれれれれれれ

    Breakfast

    At the breakfast buffet, I had to wait far longer than expected. It’s unreasonable to have to line up just to get a numbered ticket. There was even a huge bottleneck all the way to the elevator heading to the breakfast venue. Abnormal. Since the number of guests staying and the number of seats are fixed, and you know how many guests there are, I understand it’s impossible to serve breakfast at every guest’s preferred time. But when you can predict peak times, you should limit entry and spread people out. And couldn’t the manager-like man handle directing guests better?! Please use a bit more thought. It used to be a good Hotel, so this was truly disappointing.

  • 4.67
    FOX_BAT

    We recommend the Onsen and teppanyaki.

    There is an authentic Onsen. The teppanyaki is delicious, but the Chinese food is below standard for a Hotel.

  • 4.50
    りりり628

    I am satisfied with the Hotel and the Onsen.

    My first stay on the Club Floor was very good. As with other New Awaji group Hotels, I was very satisfied. The hot spring water quality was also excellent. However, I had some concerns about the check-in service. First of all, there was no explanation at all about Diamond member benefits. I assumed an upgrade might not be available, but there was also no shop discount. When I asked which shop it applied to, I was told it was already closed and sold out. After that, the shop was open and I could shop as usual—of course without any discount. There was also no explanation about the checkout time, which left me feeling uneasy. That said, the bath facilities and other staff were very good. If services such as a dedicated check-in counter for Club Floor guests are not available or not provided, I think those descriptions should be removed from the website.

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  • 4.67
    みすっちー

    Your First Club Floor Experience

    I enjoyed a relaxing two-night staycation. I was able to use the gym and pool multiple times and make up for my lack of exercise. I think it’s a great choice for hot summer days.

  • 4.67
    MINAMON

    Relaxing Time in Kobe

    Our Onsen stay here has become a regular part of our family trips to Kobe. This time we were in town for a concert, so unfortunately we couldn’t spend as much time relaxing at the Hotel as usual, but even in a short stay we felt truly refreshed. We’ll be back again. Thank you for your hospitality!

  • 5.00
    うたたねこねこ

    Relaxing

    I’ve stayed at this Hotel several times, but this was my first time in this Room and I was really excited. The view was great, and the layout was well thought out and easy to use, making it very comfortable to stay in. The Facility’s Onsen, pool, and lounge were all wonderful—I enjoyed them all. I also had lots of time to talk with my family. It’s nice to relax with one or two people, but it also made me think that getting the whole family together about once a year would be great too. It was a lovely escape from everyday life.

  • 4.83
    よよりんこ

    Family-friendly trip. A great Hotel.

    I stayed for two nights and three days with my mother and my preschool-aged child. Everyone at the Hotel was kind, and we had a wonderful stay, including the nearby attractions. The Room was clean, and the amenities were well stocked, which was very helpful. I especially appreciated having mouthwash. At my child’s request we also used the pool; when we went it felt like we had it to ourselves, and we could borrow everything including towels, so it was very comfortable. Breakfast gets crowded, so I recommend going in the 7 o’clock hour. We had dinner at the teppanyaki restaurant, and both the food and service were excellent. We also used the Onsen. It was comfortable on the first day, but extremely crowded on the second day—there were long lines for both lockers and washing stations, so in the end I washed in the Room bath instead. The Room bath felt a bit dated, with some chipped tiles. I understand there are peak times during stays as announced, but I wondered whether it’s appropriate to keep letting more people in when lockers and washing stations are effectively unusable; it also made me question what role reception staff are playing. Despite all that, my child was happy overall, which made me glad. I’d like to stay again!

  • 4.83
    サチさん

    A Stay After a Long Time

    Overall, I was very satisfied and able to relax a lot. We took the train to Sannomiya, and it was easy to get there from station to station. The Room had a beautiful night view, and the Onsen water was excellent. We used the beer hall, enjoyed delicious champagne while listening to live guitar music. If I had one luxury request, I would have liked a few more snacks. It was a bit disappointing that the lounge and the breakfast venue were quite crowded.

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  • 4.00
    Non-NO@

    Family Trip

    There was a very long line to check in, and perhaps because of that, the check-in explanation felt a bit brief. However, the location was great, and we were able to take our time at breakfast, so it was a good stay. Everyone at the Hotel was smiling, and it made for a fun summer trip. Thank you very much.

  • 5.00
    趙 雲

    We were upgraded as ...

    We were upgraded as a Diamond member benefit, and we were surprised by how wonderful the Room was. Thank you for an experience we may never have again. We enjoyed the Onsen and meals as usual. Thank you.

  • 5.00
    はなちゃんいまちゃん

    This is my favorite Hotel!

    This is the best Hotel our family has been using for three generations! We live nearby, but we still choose to stay here. Even though it was a busy season, I was truly impressed that you kindly accommodated our same-day requests to set up a baby guard and arrange a birthday surprise. Every time, the meals are delicious, the Facility and Onsen are spotless and well maintained, and the cleaning is thorough. The staff are always wonderful as well—everything is perfect every visit! It’s a Hotel that makes me want to work hard so we can come back again. We’ll be back!

  • 3.50
    Lydia K

    The wait time for breakfast was unacceptable.

    This was our second stay because we loved the free-flowing hot spring water. The relaxing open-air bath and sauna were very satisfying. However, we made two Room Reservations under the same name and informed you both in the notes section and by phone that we wanted adjacent Rooms, but at check-in we were assigned Rooms that were somewhat far apart and had to ask for a change. Although our Reservation included dinner and breakfast, we were told it was a plan without meals. The male front desk staff seemed inconsistent, which surprised us. Last time, breakfast required no Reservation and there was an extremely long line, which was frustrating. This time, we heard the system had changed so that Reservations could be made, which reassured us. We followed the suggestion to book a less crowded time slot. However, there was again a very long line just to get a numbered ticket, and we were not even informed about the existence of these tickets at the front desk, which felt unhelpful. While waiting, staff noticed we had a baby with us, but it still took about 45 minutes before we could enter. We truly hope this will be improved. The sashimi at dinner was delicious. The live kitchen is fun as well, but the meat was tough and sinewy. The sukiyaki portion of meat was far too small and looked nothing like the photo. For breakfast, the French toast was crispy outside and fluffy inside, and I also enjoyed the tomato potage. That said, there were long waits and times when dishes ran out so we couldn’t take any—this needs improvement. Even so, food was cleared away right on schedule regardless of delays in entry time concerns me for those who waited even longer. To be honest,, I wanted service worthy of being called “Sheraton.”

  • 1.50
    夏の露天風呂

    Only English is available.

    I was looking forward to a Room with an open-air Onsen bath, but as a Japanese Onsen lover, it was a big disappointment. The Hotel staff said, “If you can get in, please do. It’s hot.” That was not 40°C. A staff member came, but didn’t seem knowledgeable, and it took over an hour before I could use it. Is Japanese not understood? The broadcast channels that should have been available were not connected, so they weren’t easy to watch. There was no water in the humidifier tank. There was only the mosquito coil holder—no coil. To be fair, if you contact the front desk, staff will come. I think that when you first enter that Room, it’s best to check everything yourself and contact the front desk so you can stay comfortably.

  • 3.00
    Shu2

    Overall, it was disappointing.

    At check-in, we were told—due to a mistake—that our Room had not been cleaned. If the view from the Room had been good, it might have helped make up for it, but unfortunately it didn’t. The Onsen floor was so uneven (perhaps to prevent slipping) that it was painful; a small child kept crying because of it. It was uncomfortable even for adults, so I can understand why. We had the dinner buffet, but the meat was tough, and the female staff member in charge of desserts such as warabi mochi was unfriendly and unpleasant. Wasn’t Sheraton supposed to be a better Hotel...?

  • 4.33
    おおとりもん

    Hotel with Onsen facilities

    This is an Onsen Hotel on Rokko Island. The reddish water, like Arima Onsen, along with the clean Facility and lounge, helped me relax and recover from fatigue. The Room was a triple and about 36 m², so it felt a bit small. I chose a Plan that allowed breakfast to be changed to lunch the next day, and I used it; the tempura and samgyeopsal were delicious. I think it’s a Hotel with great value for money.

  • 4.67
    ぺーさん1008

    Group and Family Travel

    We stayed here for a group trip with children. The Room was spacious and great value, and we made wonderful memories. We hesitated because it’s a bit far from the Anpanman Museum, but choosing this Hotel was the right decision. They kindly changed our breakfast to a lunch buffet, so we were able to enjoy the Hotel even more. There was a play area for kids, and the lobby had coloring sheets available, which was very helpful. It was also nice to have convenience stores and restaurants nearby. We would love to stay again.

  • 3.67
    chiuU・x・U

    The Onsen I was most...

    The Onsen I was most looking forward to was very nice. It was great that towels were always available, there were several places to relax, and the drink selection was good. I also appreciated how clean and well maintained everything was, but it felt uncomfortable when the cleaning staff came into my personal space while cleaning. One of the things I looked forward to was the breakfast buffet as well, but it was crowded and not what I had expected. I’m unsure whether I would stay again.

  • 4.17
    らっこアルパカ

    As the Reviews said, there were many things that were hard to understand.

    I stayed here with my mother. I had read the Reviews in advance, but even so, it was hard to understand things like the direct elevator to the Onsen, how to get to the lounge inside the Onsen Facility, and where the lounge on the guestroom floor is located. Breakfast and the Onsen were wonderful, and we were very satisfied. Breakfast was crowded and we waited about 20 minutes, so I recommend going early. There were many prohibited items listed in the in-room guidebook, and I found myself reading it thinking it must be tough for staff. I assume there have been troublesome guests, but essential information is lacking in comparison, so I would like that information to be clearly provided.

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  • 4.83
    GOTO@エンジョイ

    We enjoyed the Club Floor.

    I enjoyed the club floor. I enjoyed the pintxos, wine, and snacks. I also enjoyed the Onsen. The Room had plenty of space to relax, with good-quality beds and air conditioning. Breakfast was delicious as well, but the layout causes guests’ paths to cross when picking up food, which can make it feel crowded. It was my first stay in a while, and I was able to relax. Everyone at the Hotel greeted me with a smile.

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  • 4.83
    赤いガーネット

    Your First Visit to Rokko Island

    This was my first stay at Kobe Bay Sheraton Hotel & Towers. As I booked a Plan with Club Lounge access, I could enjoy coffee, juice, snacks, and more at any time, which made the stay very comfortable. The lounge had a calm atmosphere, and I especially appreciated being able to relax there. The guest room had a bathtub and a separate shower booth, but there was no washing area, so I used the Rokko Onsen on the 3rd floor. The Facility selection was excellent, including a large public bath, an open-air bath, waterfall-style jets, and reclining baths. I was able to unwind in the Onsen and felt very satisfied. I had breakfast at the Garden Café. There was a wide variety of dishes, and I enjoyed a delicious breakfast in a bright and open setting. On the other hand, it was disappointing that Diamond member benefits were not explained at check-in. As a result, I couldn’t use my member discount when purchasing souvenirs at Bay Leaf. With prior guidance, I believe the stay would have been even more enjoyable. Overall, I was highly satisfied with the Club Lounge access, the Onsen facilities, and breakfast—it was a very comfortable stay. If I have another chance to visit Kobe again, I would definitely like to stay here again.

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  • 4.50
    たまえ1206

    Shower Booth Repair

    I stay here a few times a year. This time, the shower in the Onsen was out of order, so the shower booths were unavailable, which was very disappointing. Please restore them as soon as possible.

  • 5.00
    ののじゅん

    I’d like to stay here again.

    This stay also celebrated my parents’ 90th birthday, and while the Room, the open-air bath in the Room, and the meals were all wonderful, even more than that, the staff’s warm attentiveness made this a Hotel we’d love to return to right away. Thank you very much.

  • 5.00
    kashikashi9393

    A luxury Hotel with a genuine Onsen! I’ve stayed here many times, and I’m always impressed!

  • 3.67
    京都のきんちゃん

    I always book a thre...

    I always book a three-night Multiple Night Stay. Thank you to the staff in charge of cleaning the rooms. Thank you to the staff in charge of cleaning the Onsen. I had a very comfortable stay again this time.

  • 5.00
    ガッキー

    It is a wonderful Hotel.

    Everyone at the Hotel was very pleasant—it's a wonderful Hotel. I love traveling and stay in many places, but when I’m in Kobe, I would definitely like to stay here again. Thank you very much.

  • 4.80
    osakoh39

    The Onsen is highly satisfying.

    Stayed on the club floor. The Room had a great view of Mt. Rokko and the sea, and the amenities were well stocked. The bed was almost too spacious. There is a direct elevator to the Onsen, and being able to go in a yukata is very relaxing. The Onsen is free-flowing from the source; it has the same water quality as Arima Onsen and seems great for skin benefits. The post-bath lounge area is well equipped—you could stay there for hours. It would be perfect if they had beer (lol). The club lounge is on the top floor with excellent views. Food is more like light snacks, but there’s a wide variety of drinks. There are open-air couple seats with a nice atmosphere.

  • 4.33
    suetama

    Enjoy the rose garden as well

    I stay here several times a year, but since COVID the quality of the club floor has declined significantly, so I’ve been visiting less often. If you stay in May, the rose garden run by the Rokko Island neighborhood association next to the Hotel is beautiful. It’s small, but still enjoyable. There is also an Onsen, it’s close to the station, and there are many cultural facilities nearby—overall a great environment that I really like. If the club floor quality improved a bit more, I’d like to stay much more often.

  • 5.00
    tamagohan

    This is a comfortable Hotel.

    We were upgraded free of charge to a higher-floor Room. Perhaps because it was Sunday, many nearby shops closed in the evening, and the Onsen was crowded before and after check-in, but we did not experience any particular inconvenience. Although there were almost no Japanese restaurants nearby, the buffet and Chinese restaurant were convenient to use, with plenty of dining options.

  • 4.50
    たまえ1206

    About Check-out

    I always have a comfortable stay here. This time, I chose the French spa cuisine plan and was very satisfied, enjoying both the Onsen and the French cuisine. However, I felt uncomfortable at checkout and would like to request an improvement. While I was waiting at the designated waiting area mark, one of the checkout staff assisted someone who arrived later and was not in line before me, which I found unpleasant. If a waiting area is provided, I would like staff to be aware of it and guide guests accordingly. As I plan to stay at this Accommodation again in the future, please ensure that this does not happen again.

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