รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

(จังหวัดเฮียวโงะ/โกเบ・เกาะร็อกโกะไอแลนด์) [ทั้งหมด 267 ห้อง]
คะแนนรวม
4.38
ดี (368)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.39
  • สิ่งอำนวยความสะดวก
    4.36
  • การบริการลูกค้า
    4.32
  • อาหาร
    4.28
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.60
  • ความพึงพอใจ
    4.34
  • 1.50
    夏の露天風呂

    Only English is available.

    I was looking forward to a Room with an open-air Onsen bath, but as a Japanese Onsen lover, it was a big disappointment. The Hotel staff said, “If you can get in, please do. It’s hot.” That was not 40°C. A staff member came, but didn’t seem knowledgeable, and it took over an hour before I could use it. Is Japanese not understood? The broadcast channels that should have been available were not connected, so they weren’t easy to watch. There was no water in the humidifier tank. There was only the mosquito coil holder—no coil. To be fair, if you contact the front desk, staff will come. I think that when you first enter that Room, it’s best to check everything yourself and contact the front desk so you can stay comfortably.

  • 3.00
    Shu2

    Overall, it was disappointing.

    At check-in, we were told—due to a mistake—that our Room had not been cleaned. If the view from the Room had been good, it might have helped make up for it, but unfortunately it didn’t. The Onsen floor was so uneven (perhaps to prevent slipping) that it was painful; a small child kept crying because of it. It was uncomfortable even for adults, so I can understand why. We had the dinner buffet, but the meat was tough, and the female staff member in charge of desserts such as warabi mochi was unfriendly and unpleasant. Wasn’t Sheraton supposed to be a better Hotel...?

  • 4.33
    おおとりもん

    Hotel with Onsen facilities

    This is an Onsen Hotel on Rokko Island. The reddish water, like Arima Onsen, along with the clean Facility and lounge, helped me relax and recover from fatigue. The Room was a triple and about 36 m², so it felt a bit small. I chose a Plan that allowed breakfast to be changed to lunch the next day, and I used it; the tempura and samgyeopsal were delicious. I think it’s a Hotel with great value for money.

  • 4.67
    ぺーさん1008

    Group and Family Travel

    We stayed here for a group trip with children. The Room was spacious and great value, and we made wonderful memories. We hesitated because it’s a bit far from the Anpanman Museum, but choosing this Hotel was the right decision. They kindly changed our breakfast to a lunch buffet, so we were able to enjoy the Hotel even more. There was a play area for kids, and the lobby had coloring sheets available, which was very helpful. It was also nice to have convenience stores and restaurants nearby. We would love to stay again.

  • 3.67
    chiuU・x・U

    The Onsen I was most...

    The Onsen I was most looking forward to was very nice. It was great that towels were always available, there were several places to relax, and the drink selection was good. I also appreciated how clean and well maintained everything was, but it felt uncomfortable when the cleaning staff came into my personal space while cleaning. One of the things I looked forward to was the breakfast buffet as well, but it was crowded and not what I had expected. I’m unsure whether I would stay again.

  • 4.17
    らっこアルパカ

    As the Reviews said, there were many things that were hard to understand.

    I stayed here with my mother. I had read the Reviews in advance, but even so, it was hard to understand things like the direct elevator to the Onsen, how to get to the lounge inside the Onsen Facility, and where the lounge on the guestroom floor is located. Breakfast and the Onsen were wonderful, and we were very satisfied. Breakfast was crowded and we waited about 20 minutes, so I recommend going early. There were many prohibited items listed in the in-room guidebook, and I found myself reading it thinking it must be tough for staff. I assume there have been troublesome guests, but essential information is lacking in comparison, so I would like that information to be clearly provided.

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  • 4.83
    GOTO@エンジョイ

    We enjoyed the Club Floor.

    I enjoyed the club floor. I enjoyed the pintxos, wine, and snacks. I also enjoyed the Onsen. The Room had plenty of space to relax, with good-quality beds and air conditioning. Breakfast was delicious as well, but the layout causes guests’ paths to cross when picking up food, which can make it feel crowded. It was my first stay in a while, and I was able to relax. Everyone at the Hotel greeted me with a smile.

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  • 4.83
    赤いガーネット

    Your First Visit to Rokko Island

    This was my first stay at Kobe Bay Sheraton Hotel & Towers. As I booked a Plan with Club Lounge access, I could enjoy coffee, juice, snacks, and more at any time, which made the stay very comfortable. The lounge had a calm atmosphere, and I especially appreciated being able to relax there. The guest room had a bathtub and a separate shower booth, but there was no washing area, so I used the Rokko Onsen on the 3rd floor. The Facility selection was excellent, including a large public bath, an open-air bath, waterfall-style jets, and reclining baths. I was able to unwind in the Onsen and felt very satisfied. I had breakfast at the Garden Café. There was a wide variety of dishes, and I enjoyed a delicious breakfast in a bright and open setting. On the other hand, it was disappointing that Diamond member benefits were not explained at check-in. As a result, I couldn’t use my member discount when purchasing souvenirs at Bay Leaf. With prior guidance, I believe the stay would have been even more enjoyable. Overall, I was highly satisfied with the Club Lounge access, the Onsen facilities, and breakfast—it was a very comfortable stay. If I have another chance to visit Kobe again, I would definitely like to stay here again.

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  • 4.50
    たまえ1206

    Shower Booth Repair

    I stay here a few times a year. This time, the shower in the Onsen was out of order, so the shower booths were unavailable, which was very disappointing. Please restore them as soon as possible.

  • 5.00
    ののじゅん

    I’d like to stay here again.

    This stay also celebrated my parents’ 90th birthday, and while the Room, the open-air bath in the Room, and the meals were all wonderful, even more than that, the staff’s warm attentiveness made this a Hotel we’d love to return to right away. Thank you very much.

  • 5.00
    kashikashi9393

    A luxury Hotel with a genuine Onsen! I’ve stayed here many times, and I’m always impressed!

  • 3.67
    京都のきんちゃん

    I always book a thre...

    I always book a three-night Multiple Night Stay. Thank you to the staff in charge of cleaning the rooms. Thank you to the staff in charge of cleaning the Onsen. I had a very comfortable stay again this time.

  • 5.00
    ガッキー

    It is a wonderful Hotel.

    Everyone at the Hotel was very pleasant—it's a wonderful Hotel. I love traveling and stay in many places, but when I’m in Kobe, I would definitely like to stay here again. Thank you very much.

  • 4.80
    osakoh39

    The Onsen is highly satisfying.

    Stayed on the club floor. The Room had a great view of Mt. Rokko and the sea, and the amenities were well stocked. The bed was almost too spacious. There is a direct elevator to the Onsen, and being able to go in a yukata is very relaxing. The Onsen is free-flowing from the source; it has the same water quality as Arima Onsen and seems great for skin benefits. The post-bath lounge area is well equipped—you could stay there for hours. It would be perfect if they had beer (lol). The club lounge is on the top floor with excellent views. Food is more like light snacks, but there’s a wide variety of drinks. There are open-air couple seats with a nice atmosphere.

  • 4.33
    suetama

    Enjoy the rose garden as well

    I stay here several times a year, but since COVID the quality of the club floor has declined significantly, so I’ve been visiting less often. If you stay in May, the rose garden run by the Rokko Island neighborhood association next to the Hotel is beautiful. It’s small, but still enjoyable. There is also an Onsen, it’s close to the station, and there are many cultural facilities nearby—overall a great environment that I really like. If the club floor quality improved a bit more, I’d like to stay much more often.

  • 5.00
    tamagohan

    This is a comfortable Hotel.

    We were upgraded free of charge to a higher-floor Room. Perhaps because it was Sunday, many nearby shops closed in the evening, and the Onsen was crowded before and after check-in, but we did not experience any particular inconvenience. Although there were almost no Japanese restaurants nearby, the buffet and Chinese restaurant were convenient to use, with plenty of dining options.

  • 4.50
    たまえ1206

    About Check-out

    I always have a comfortable stay here. This time, I chose the French spa cuisine plan and was very satisfied, enjoying both the Onsen and the French cuisine. However, I felt uncomfortable at checkout and would like to request an improvement. While I was waiting at the designated waiting area mark, one of the checkout staff assisted someone who arrived later and was not in line before me, which I found unpleasant. If a waiting area is provided, I would like staff to be aware of it and guide guests accordingly. As I plan to stay at this Accommodation again in the future, please ensure that this does not happen again.

  • 5.00
    もと京都の大学に通っていたおばさん

    It was excellent.

    The Room was spacious and comfortable. The buffet offered a wide variety of dishes, and I ended up eating too much. There was also an Onsen, which I enjoyed twice—once at night and once in the morning. I had a wonderful stay and would definitely like to stay again.

  • 4.33
    narahisa

    I’d like to stay here again.

    This was my second stay. I’m glad I found a great Onsen in the middle of the city. The staff were efficient and pleasant. We used the buffet. There was a decent variety, but there weren’t many classic staples, so some guests might find it hard to choose. Even so, I’d like to stay here again. I’m happy to have found such a good place.

  • 4.00
    yuiyori

    Both breakfast and dinner, as well as the baths, are highly satisfying.

    I have stayed here many times. I had the Chinese dinner, and both the flavors and the service were very pleasant. Breakfast was crowded and I waited about 30 minutes, but I was very satisfied with the wide variety of options. I love the sake lees clam chowder. The Onsen temperature was also just right. However, it was disappointing that despite my request, there was no bed placed against the wall or bed guard in the room, there was dust on the teacups and saucers, and there were stains on the humidifier. The hospitality is always excellent, so I think even more detailed cleaning would make it better.

  • 4.67
    ぽんきち99911

    Our family stayed fo...

    Our family stayed for two nights. We love this Hotel and have stayed many times because of the free-flowing natural Onsen, delicious meals, and comfortable atmosphere. During our stay, the elevator stopped due to an earthquake, but we were quickly able to move using a private elevator. The calm, reassuring response showed how well prepared and trained they are for emergencies—very impressive. There was also an announcement when the elevator service was restored, and it seemed there was no major confusion inside the Hotel. However, our elementary-school child felt scared by the siren over the broadcast system, so I think it would be better not to use a siren when service is restored. In any case, this stay reaffirmed how safe and reliable it feels here, and we would like to stay again.

  • 4.00
    ヒロ2025

    The bath was amazing.

    As others have pointed out, the club lounge was a bit underwhelming, but the bath was excellent. Somehow, it felt like Arima Onsen’s Kinsen. It’s nearby, but I’d definitely come back for the bath. The French dinner was reasonably priced and satisfying in both quality and portion size. Thank you for your hospitality. I rated the amenities lower because some basic items (such as a toothbrush set) were missing, and I had to call to have them brought to me. Is the checking process a bit inconsistent?

  • 5.00
    もち文

    The Onsen is excellent.

    I took a bath around dinnertime, and it was comfortable with fewer people. The moon looked beautiful from the open-air bath. After the bath, there was a clean space with a wide selection of drinks available, so I could relax at ease. They kindly changed the buffet to lunchtime, and when I arrived at the scheduled time, they had prepared a seat with a great view for me. There was a wide variety of dishes, and the salads were especially outstanding. The onion dressing was delicious. If I have the opportunity again, I would love to stay here again.

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  • 5.00
    もんちゃん1234

    We had a comfortable stay.

    This was my first stay at this Accommodation. It is a little outside the center of the sightseeing area, but that’s probably why it offers such a luxuriously spacious setting. It feels just like a tropical luxury Hotel. The parking is free, which is especially convenient for guests using a rental car. The large public bath was excellent, just as many Reviews say. The water quality, the spaciousness, and the post-bath lounge were all very satisfying. The Room was kept very clean, and even though it was nearly fully booked, it was quiet. Unfortunately I didn’t use the dining options due to my schedule, but I’d like to try them next time.

  • 5.00
    令和5G

    I enjoyed the Onsen at the Hotel.

    I really enjoyed the best of both a Hotel and an Onsen. The Chinese restaurant we used for dinner was also great, with light, delicate seasoning. My requests are: 1. The check-in staff seemed rushed. Even though I should have been able to check in at the Club Floor desk, when I tried to ask about it they didn’t listen and hurried me to line up with just one representative at the counter. I would have appreciated a calmer, more relaxed 안내. 2. I had read previous guests’ comments about the club lounge, so I wasn’t expecting much in terms of sweets or snacks, but I still wished there were a wider selection that felt a bit more luxurious. There was a one-hour usage limit, so next time I’d like to take my time. (The sunset view was amazing and the scenery was wonderful.)

  • 5.00
    出力40

    A well-appointed relaxation area to unwind after your bath.

    This was my second stay. The bath was crowded last time, but this time it was pleasantly quiet, perhaps because I stayed on a Sunday. The bath is great, and the relaxation area afterward is also well equipped. Although it’s a Hotel, the Room offers all the comforts of a Hotel, and the Onsen provides Ryokan-like relaxation, making it feel like a great value.

  • 4.83
    あーる@ぐれい

    Nearby Hotels & Onsen

    Although the houses are so close that you can see them from the Room, the ocean view felt wonderfully refreshing. The Onsen here, “Hamasen,” truly warms you to the core. My mother, who suffers from lower back pain, had to walk hunched over from our Room to the Onsen, but after bathing she straightened up and briskly walked back to the Room, smiling and saying with a laugh, “How strange!” The milk and coffee milk served after bathing in the newly opened lounge felt like a classic—nostalgic in the best way. It may carry an international brand name as Sheraton, but as part of the New Awaji Group it feels like a great blend of both worlds: an international hotel and a Japanese Ryokan. If I had one request, I’d appreciate a few more options on the in-room dining menu. We’ll be sure to drop by again on a whim.

  • 2.40
    さばとら

    I will never stay here again. Is this really a Sheraton?

    I was shocked—was this really a Sheraton? The hospitality, the Hotel’s design, the service, and the food were all far below other Sheratons. It’s only acceptable if you think of it as a Business Hotel. To begin with, none of the staff smiled. Were they all in a bad mood? At check-in, the staff member mumbled and spoke so fast that I could barely understand. While I was looking at an information sign on the counter, a female attendant silently reached from behind as she passed by and took it away. When I asked, “Excuse me, could you say that again?” the atmosphere became tense. During my stay, I found another guest’s room key and brought it to the front desk, but a bald male attendant (possibly the manager?) barely made eye contact—let alone smiled. Since this is such a great hotel group overall, it honestly feels like staff training at another property of the same class might be needed. I’m not comparing it to luxury brands like Ritz or JW. For example, even within the same premium class, Sheraton Sendai WESTEN is far more refined than this Accommodation. I’m sorry to be so blunt, but I like this hotel group—which is exactly why I’m writing this.

  • 3.83
    kohami

    Change breakfast to lunch.

    Hotel Life has an Onsen Facility, and we were able to relax. We also really appreciated that breakfast could be changed to lunch, as we wanted to take it easy in the morning. However, many of the staff were foreigners, and there were times when communication did not go smoothly, which was a bit inconvenient.

  • 5.00
    K.Matsuki

    The free-flowing natural Onsen was wonderful.

    The free-flowing natural Onsen was excellent. The water was a milky white with a faint yellow tint. For an Onsen in a city Hotel, it felt like a truly authentic, full-fledged hot spring. The water temperature varied by bath, and there was also an open-air bath, which was very relaxing.

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