รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

Is the hospitality a bit careless?

I have used this place several times because I like the Onsen, delicious food, and comfortable space, but this time I was a bit surprised. The smell of either hair wax or oil from the staff member in charge of our table at the restaurant was very strong. I wish they had been a bit more restrained in the food service area. I requested room service for breakfast. I was surprised to find a large crack in the glass containing the juice. I cautiously drank it and left a message in the empty glass saying "It was cracked," but there was no contact from the Hotel. With the COVID-19 situation settling down, the Hotel might be very busy regaining its former bustle, but I was a bit disappointed, thinking that it is the attention to detail at all times that makes a first-class Hotel.