รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

Japanese Spa Suite

We visited with the purpose of enjoying the Onsen open-air bath in the room. Upon opening the entrance door, the room felt slightly dim, but we were impressed by the traditional Ryokan atmosphere that made us forget we were in a city—truly living up to New Awaji's reputation. While service at the club floor during check-in and breakfast was disappointing, we were impressed by a female staff member at the garden café whose attentiveness and care made up for it. The meal menu was abundant, with warm dishes served while still hot and delicious. However, it would have been perfect if there had been a wider variety of fruits. Considering the price, I felt significant effort had been put into providing excellent service. The Onsen open-air bath in our room was exceptional; we used it multiple times and thoroughly enjoyed it. The bathroom floor heating system intrigued me—it was warm weather this time, but I’d like to try staying during winter to experience its benefits fully. One minor issue was that stepping out from the shower room to access the open-air bath involved stairs within a low doorway; I bumped my head initially. Overall, given this level of service for this price point, I think it's outstanding value. We stayed until just before check-out time and relaxed thoroughly. This time I visited with my mother; next time, I'd like to come back with my wife instead. Thank you for an amazing open-air bath experience and excellent service!