รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

The beginning and the end are disappointing.

There were no complaints during the stay, but the beginning and end were disappointing. When arriving by car, a bus was parked in front, and despite wanting to unload luggage, I was gestured to go directly to the parking lot without any inquiry. Whether for accommodation or dining, it should be expected that people and luggage would need to be unloaded at the entrance. Guiding guests straight to the parking lot without asking is unkind and frustrating. If I had gone directly as instructed, what would have been done about my luggage? At checkout, after leaving the hotel and exiting the parking lot, water fell onto my car. Upon checking, it seemed caused by someone watering plants near the entrance. While likely unintentional, having a car dirtied by hotel staff is unacceptable. Please consider vehicle paths and water spray areas carefully when performing such tasks. While there were no issues internally during my stay, I hope staff around the hotel's entrance work with an awareness of maintaining standards befitting a high-ranking accommodation facility.