รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

A baby was in the Onsen, please check.

I saw a baby around 8 to 10 months old, who was not yet potty-trained, being held by their mother while entering the Onsen. (After leaving the bath, the baby was put back into a diaper.) Above the valuables locker, there is a sign stating that children under 5 years old are prohibited from bathing. However, when I asked two foreign staff members about this rule, they said that babies are allowed to bathe. Around USJ (Universal Studios Japan), there are hotels with Onsen facilities. These accommodations often host families with babies; however, babies who are not potty-trained are strictly prohibited from bathing in such facilities. The reason is that babies cannot control their bowel movements and may contaminate the water. Additionally, it’s unclear whether their diapered area has been properly cleaned with soap beforehand. For these reasons, most Onsens or large public baths at theme park hotels like those near USJ generally prohibit children under 5 years old from entering. Since your staff mentioned that it’s okay for babies to bathe now, I’m unsure if your policy has changed recently without notice. However, in the changing room area, I overheard other guests expressing surprise and saying things like “Oh no! There’s a baby here.” If you have decided to allow diaper-wearing children to use the bath facilities now as part of your policy change, then I suggest removing or updating the message above the valuables locker stating that children under 5 years old are not allowed to avoid confusion among guests.