รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

We kindly ask for your continued consideration.

A family member has a peanut allergy, and when we inquired in advance about accommodations for this, we were informed that no special precautions were necessary. However, during our previous stay, peanut-containing dressing had spilled onto the counter and created a mess, which caused significant concern. After requesting further measures to address this issue, we received a response stating that "improvements and accommodations have been made; please rest assured." To verify the improvements, other family members stayed at the accommodation. Unfortunately, peanut-containing dressing was again found spilled on the counter. We regret to say that more thoughtful measures would be appreciated. (Although photos were taken as evidence, they are not included here as they are not pleasant to view.) We kindly ask for your consideration to ensure a safe and worry-free experience for all guests.