รีวิวและความประทับใจจากผู้เข้าพักที่ The Westin Miyako Kyoto - 6หน้า

(เกียวโต/ฮิงาชิยามะ เคอาเงะ) [ทั้งหมด 265 ห้อง]
คะแนนรวม
4.68
ยอดเยี่ยม (188)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.75
  • สิ่งอำนวยความสะดวก
    4.69
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.60
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.78
  • ความพึงพอใจ
    4.64
  • 4.67
    pianoピアノ

    Room with a wonderful view of Heian-kyo

    I stayed at the renovated and modernized Laoshou Hotel with a great view. As expected, it was a hotel with a wonderful view. I used the club lounge, but during cocktail time it was extremely crowded and I couldn't relax, so I left early. The breakfast restaurant had a wide variety of dishes, but the taste didn't suit me. I was satisfied because the room and the view were good.

  • 3.50
    megurin1234

    I used the club floo...

    I used the club floor of another hotel and was very satisfied, so I decided to use this hotel this time. The exterior is old, but the interior and rooms are very clean, as expected from a long-established hotel. The bath was also very pleasant to use. And the club lounge, which I was most looking forward to. Disappointment from the moment I entered. I was ignored by the staff. Not just by one person, but by several. Even when clearing the plates, they were silent. And they had a sullen look on their faces. Did I do something wrong? I thought about it, but since it was from the moment I entered, I couldn't think of anything. And when I went to pour tea from the pot, a male staff member was cleaning or doing something with the coffee machine next to the pot, and had placed tools in front of the pot, so I couldn't use it and waited beside him (he glanced at me when I arrived, so he noticed), but he continued working without moving aside. I finally said "excuse me" and he moved to the right, but again, without a word. I have stayed at various hotels before, but I have never been ignored. Even at hotels priced below the Westin, I have never been ignored. The staff who guided me to the front desk and my room were very kind, and I thought they were as expected, so this incident was even more shocking. (When I visited at a different time, I was served normally.) I probably won't visit again.

  • 5.00
    ピーターパン

    Spa Kacho is the best.

    This time, although it was a one-night stay, thank you for upgrading us to a Room with a Heian-kyo view and extending our checkout by one hour. Thanks to you, we were able to relax and enjoy our stay. We will use your services again.

  • 3.83
    suzusanosuke

    Onsen and private balcony are everything.

    There is a labor shortage throughout Japan, and this place is no exception, as I was kept waiting at check-in. A staff member casually asked each person in the long line for their name. This is not the behavior of a luxury Hotel. The amenities are not bad, but the tea provided is like that of a Business Hotel, which is disappointing. The room had a view of Heian-kyo, and the view was magnificent. This scenery and the Onsen are the highlights of this Hotel.

  • 5.00
    あーる@ぐれい

    Use with confidence

    I have used this facility several times, and each time I have spent a pleasant time. Although the lounge was full and I had to wait a bit, I was able to have a light drink before leaving the lounge by the time of my restaurant reservation. The operation of the full lounge seemed challenging, but it was handled efficiently, which was impressive. Having a light drink and chatting for about 40 minutes was sufficient. The bathing facility here is always quiet whenever I visit, and the staff clean frequently, making it a pleasant experience. Thank you very much. I will use it again.

  • 4.83
    memiSQ

    Kanreki Celebration & Recovery Celebration

    Thank you for accommodating an additional guest at the last minute. The experience was so good that even as a local from Kyoto, I wanted to stay! They were very satisfied. Thank you. The only disappointment was that initially, there was only one set of toiletries in the room, and only two glasses in the bathroom. There were also only two room key cards. Was it because the room wasn't ready at the check-in time of 3 PM? (Check-in took a long time, and we waited in the lobby for over 30 minutes, finally getting into the room just before 4 PM.) Everything else was prepared for three people. The autumn leaves were beautiful, and the garden within the hotel is a must-see. The Onsen was also excellent. We parted ways with the shared ambition of staying at Kasuien next time. The restaurant staff's service was very well received. We were delighted that they handled the whims of three middle-aged women with laughter. The afternoon tea was also excellent in both taste and presentation, and we couldn't help but indulge in the variety of teas.

  • 4.00
    リシア

    Quite Expensive Inbound Kyoto

    It was a two-night stay in Kyoto, where the service prices were unusually high due to inbound tourism, whether it was autumn or winter. Since it was a weekday stay, there were fewer guests than on weekends, allowing for a more relaxed experience. Honestly, as I use a car, I always rely on the Westin. It would be helpful if it were more affordable.

  • 5.00
    子連れパパ

    Relax and unwind

    Although it is an old Hotel, it is well-maintained, so there is no stress. Above all, there is no inconsistency in the staff's service, and everyone is kind. The children said, "It was fun, I want to come again." Thank you very much.

  • 5.00
    かめれおん

    There are many Stays in Kyoto, but

    Since the Meiji era, the status of this place, which has welcomed the imperial family and many state guests, remains unshaken even in the Reiwa era.

  • 5.00
    mayann

    I used it for one ni...

    I used it for one night for my boyfriend's birthday. The Room was spacious and very comfortable. The breakfast buffet was also delicious. I would like to use it again.

  • 5.00
    ひこうせん845

    It is a wonderful Hotel.

    I stayed for the first time since the renewal. The staff were very kind and I had a pleasant stay. The spa was available, and it was very relaxing, so I hope to stay again. Just one point, the wait time for check-in was long, and I was worried about making it to my acquaintance's party...

  • 4.83
    ぜろななみ

    Your destination is the spa and pool.

    It was a bit far to the spa, but we were able to relax as it was almost like a private reservation. The reclining chair in the semi-open-air bath was great for a half-body bath, and it was nice that the washing area wasn't too visible from the bathtub. There were disinfectant wipes and vinyl covers available, so I could sit on the chair with peace of mind. I appreciated the thoughtful consideration for women. My husband also seemed to enjoy swimming to his heart's content as the pool was apparently reserved for him, and he was delighted with the birthday cake prepared for him. With the Onsen, pool, and gym, we were able to enjoy a relaxing meal in our Room, making it a wonderful birthday. The Japanese-style breakfast was also calm and enjoyable. Thank you very much.

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  • 4.50
    pamplelune

    We were upgraded to ...

    We were upgraded to a better Room. It was very comfortable and we had a pleasant stay. The SPA "Kachou" is very comfortable and highly recommended. The service by the male staff was appropriate and the response was good.

  • 5.00
    ハウスドラゴン

    I had a comfortable stay.

    You can overlook the calm cityscape from the Room with a view of Heian-kyo, and I noticed for the first time that there is a three-storied pagoda in the direction of Okazaki. I enjoyed both dinner and breakfast. They were very delicious. The next morning, when I opened the sliding window, the smell of tobacco came in. Was there a smoking corner below? That was the only disappointment.

  • 4.50
    ピーターパン

    I was able to relax.

    I stayed for three nights. The check-in process was smooth without any waiting. I frequently used the shuttle bus to get around. This time, instead of the usual alarm clock, there was an alarm clock wireless speaker, but I couldn't find the manual and didn't know how to set the alarm. Coincidentally, when someone came to clear the in-room dining dishes, they asked with a big smile, "Is there anything I can help you with?" When I inquired, they immediately had a staff member assist me and left the manual. Thank you very much.

  • 4.50
    ウルトラセブンh

    Disappointing

    As always, the spa is wonderful, and the atmosphere inside the facility is good. The problem, which I don't know when it started, is that you can no longer check in or out at the club lounge. It was one of the things I looked forward to, so it's very disappointing.

  • 3.17
    マックカフェ

    Hotel for foreign tourists Breakfast and SPA & gym are recommended

    First, to the Ikkyu.com office. The reservation confirmation email included a photo of the twin site view, and the reservation details were sent. This time, I booked a Deluxe Heian-kyo View Twin Room. I thought it was the same as the attached photo, but the room I was guided to was different. Upon checking, I was told that the photo was of a higher grade room. I would like the confirmation email to only include photos of the room I actually reserved. Regarding the hotel, the lobby was crowded with foreign guests, and I couldn't feel a calm atmosphere. There were few experienced porters and hotel staff, and I felt their customer service attitude and hotel knowledge were lacking. The room cleaning staff were mostly young foreign student part-timers, and since their Japanese was limited, I spoke in English. The reception at the SPA also didn't feel quite comfortable. The bed and sheets were good. The French restaurant, Dominique, was wonderful. The hotel's Japanese breakfast was also nice, as it was served in a different place from the buffet, allowing for a quiet and relaxed meal. If you don't mind not having a SPA or gym, at this price, there seem to be plenty of accommodation options with delicious and abundant buffets.

  • 4.83
    こゆび姫

    It was good!

    Overall, the hotel exceeded my expectations. I had stayed here in the past and was looking forward to it after the major renovation. The hallways and guest room ceilings are somewhat low, giving a sense of history, but the rooms are sufficiently clean, tastefully decorated, and have a luxurious feel, making them extremely comfortable. The large public bath also has a low ceiling (which is understandable), but the facilities are satisfactory. Personally, I might prefer the onsen here and at Mitsui. It's a hotel I would like to stay at again in Kyoto. I recommend it.

  • 4.50
    Dr.Kukku

    I would like two tall chairs in the twin room.

    I stayed for three consecutive nights for the first time after the renovation. Due to the heat, I spent a lot of time in the room, but it was a pity that I couldn't relax much. 　　There was only one chair with a backrest, so I had no choice but to lounge on the bed. 　　I wanted to take clothes out of my suitcase, but I wished there was space in the chest for that. 　　The hot spring was very nice. 　　The Japanese breakfast was delicious, but I was overwhelmed by the volume. 　　The buffet was okay. I used the shuttle bus several times. 　　It was very convenient.

  • 5.00
    yuchi.y

    This is a hotel that makes you want to come back again and again.

    I have decided to stay here whenever I visit Kyoto. This stay was also excellent. The upgraded room was lovely. Thank you for always being considerate. I would like to stay here again.

  • 4.67
    MIRACOSTA

    I was able to relax ...

    I was able to relax in the club lounge. I also enjoyed the hot springs. It's a regret that I couldn't visit the Japanese garden due to my next schedule. One night is not enough to fully enjoy it... It was great as a trip with friends. Thank you for taking care of us.

  • 5.00
    Marilyn&Michael

    On the third night of our one-week summer vacation trip,

    On the third night of our week-long trip, we chose this hotel with the purpose of enjoying the stay itself rather than sightseeing, and also because having a pool was a condition for my son who is on the swim team. Thanks to the Diamond membership benefits, we were able to enjoy a very pleasant time in a spacious room with a great view. I was delighted to find that the hairdryer was the same Repronizer that I use at home. One of the membership benefits included a restaurant credit, which we used at the restaurant for dinner. Since my son has allergies, we had inquired about this before our stay, and on the day, we received excellent service at dinner, the lounge, and breakfast, allowing us to enjoy our meals with peace of mind. Thank you very much.

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  • 4.17
    白いちょい不良親父

    The large public bath is good, the food is delicious, but there are issues with the club lounge.

    Stayed for two consecutive nights on vacation. Despite using the club lounge, I was a bit taken aback from the first impression as I had to check in and out at the first-floor front desk like regular guests. Since I'm paying extra, I would like some differentiation from regular guests in this area. As for the room upgrade benefit for Diamond members, I was only guided to a junior suite room of the same grade, albeit with a good view on the top floor. I didn't feel the value of the upgrade. The late checkout was changed from 3 PM to 1:30 PM due to room cleaning. When I expressed my concern, they eventually upgraded me to a suite room later on. This response was excellent. The disappointing part was the club lounge. The food was sparse, and the alcohol at night was underwhelming, with canned beer and low-grade wine, whiskey, and shochu. Moreover, despite needing a special card key to enter the club lounge, I was asked for my room number and name at the entrance every time, which was tiresome. There was no sense of exclusivity as a so-called club floor guest. The staff in the club floor seemed to be mostly part-timers, lacking knowledge about drinks and food, and their responses to questions were inadequate. Better staff training is desired. Additionally, I was concerned about the rude male staff at the fitness and large bath reception. I understand they might be frustrated with ill-mannered guests, but since it's a customer service business, I wish they would create a more welcoming atmosphere. Although I pointed out some negatives, there were many positives as well. The highlight was the large public bath with natural hot springs. It was spacious and always empty, allowing for a relaxing experience. The open-air bath was great for feeling the early autumn air of Kyoto. It was so good that I used it multiple times during my stay, and my shoulder and back pain were cured. The pool also had an outdoor section adjacent to the indoor pool, allowing for a pleasant swim under the sun. In contrast to the club floor, breakfast at a separate venue was fulfilling and quite delicious. I ordered in-room dining for dinner, which was also very tasty. The dining experience was reminiscent of the old Miyako Hotel, evoking a sense of nostalgia. Despite various opinions, overall, this stay was very good. Thank you very much.

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  • 4.00
    TAKATY

    Meals and room were good, but the staff's attitude was very rude.

    I have used this place several times and was looking forward to it again this time. I love the spa here and was able to relax. Besides breakfast, I also made a separate reservation at Rakusora for dinner, which was delicious. The lounge was also relaxing, and everything was perfect except for check-in and check-out. Check-in → As an Ikkyu Diamond member, I should have been able to extend my stay until 3 PM, but I was casually told, "Check-out is at 12 PM." When I showed the Diamond member benefits screen on my smartphone and asked, "Is this not possible?" they checked availability on the spot and extended my stay. Although they eventually extended it, I wondered why they didn't confirm availability and ask what to do if there was space, or explain that the benefit couldn't be applied due to full occupancy the next day if there wasn't. It seemed like they were trying to avoid providing service as much as possible. Check-out → This was the worst. Previously, rooms with lounge access allowed check-in/out at the club lounge, but it seems to have changed to a dedicated desk on the first floor. When I tried to go there, a young male staff member stopped me, so I reluctantly gave my room number and said, "Please check out the junior suite," only to be directed to line up at the general front desk instead of the dedicated desk. Since it was written in the club lounge that check-in/out was at the dedicated desk on the first floor (between 10:00 and 18:00, I believe? It was well within the time), I asked, "Is it this way?" He confirmed something over the phone and then guided me to the dedicated desk without any apology. I felt very unpleasant at the end. Everything else was great. Are they perhaps selecting guests based on appearance? I had another reservation for late September, but I will cancel it. I don't want to experience the same thing again. When check-in/out was handled at the lounge, this never happened... I would like to give a satisfaction rating of 1 star, but since the male staff's actions shouldn't negate the other good aspects, I'll give it 3 stars. I would like to visit again if the lounge reception or check-in/out handling becomes more courteous.

  • 4.83
    一休223

    The renovated room w...

    The renovated room was incredibly clean and spacious, with a great view. The hot spring was also very large and relaxing, and the breakfast the next day had a wide variety and was extremely delicious. The freshly made rice balls were something you don't often find at other hotels, and they were very tasty. This time, I was able to stay at a great value and was extremely satisfied. It's a hotel I would love to stay at again!

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  • 5.00
    かふふ

    A top-level inn

    I often have the opportunity to stay at hotels both domestically and internationally for business trips and travel, and I think this is one of the best hotels in recent years. I like to enjoy my hotel stay, so I choose the largest room possible, and this time it was exceptionally spacious and comfortable. The bathroom, bedroom, and living room each had separate air conditioning settings, and each section could be divided with solid doors, making my stay truly comfortable. I chose this room attracted by the huge bath, but the view was so amazing that I only used the room bath twice during my three-day stay. The breakfast offered a wide variety of choices, and the Kyoto specialties like simmered dishes and tofu were particularly delicious. The club lounge was also well-equipped. The staff were friendly and provided courteous service everywhere. I think Kyoto is too cold in winter, but I liked this hotel so much that I am determined to come back once more during the winter. I would like to express my gratitude to the hotel staff for making my stay so comfortable.

  • 5.00
    カナココ

    Satisfied

    I stayed in a Junior Suite. I was satisfied with everything, including the facilities, the room, and the spa. Due to time constraints, I used in-room dining, and I was very satisfied with the extensive menu.

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