รีวิวและความประทับใจจากผู้เข้าพักที่ The Westin Miyako Kyoto

About Our Customer Service

When checking in, I handed my parking ticket to the staff at the check-in counter just in case and inquired about the parking fee and settlement. At that time, I was told, "The parking fee has already been paid, so you just need to insert the parking ticket into the machine," but in reality, an additional payment of 1500 yen was required. Also, when I went to get soy milk at the breakfast buffet, a young employee asked an older employee which container was for the soy milk. The older employee raised their voice, saying, "It's right there, you should know without having to ask," loud enough for me to hear. I understand they were busy, but it was unpleasant to hear one staff member yelling at another in a loud voice, which put me in a bad mood from the morning.