รีวิวและความประทับใจจากผู้เข้าพักที่ The Westin Miyako Kyoto - 4หน้า

(เกียวโต/ฮิงาชิยามะ เคอาเงะ) [ทั้งหมด 265 ห้อง]
คะแนนรวม
4.68
ยอดเยี่ยม (188)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.75
  • สิ่งอำนวยความสะดวก
    4.69
  • การบริการลูกค้า
    4.61
  • อาหาร
    4.60
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.78
  • ความพึงพอใจ
    4.64
  • 4.33
    H・W

    Executive Lounge during Obon

    I use this place several times a year. This time, I booked a suite with access to the Executive Lounge, but due to the Obon holiday period, it was limited to 60 minutes. That was fine, but there were many guests who were Amex cardholders, and after waiting for a seat and returning from the restaurant, some of the initial guests were still there for about three hours. I understand it's difficult to ask them to leave, but it felt questionable. This time as well, I had a 90-minute massage reservation at SOTHYS; however, the actual massage lasted only about an hour. The foot bath, pre-massage tea session, and counseling seemed to be included in the 90 minutes? Next time I think I'll return to having massages at Kacho near the bath area instead.

  • 4.50
    うえすてぃわん

    Truly wonderful, this is the most relaxing place.

    I often couldn't book a stay at The Westin on my desired dates and used other accommodations, but this is definitely the most relaxing. The lounge staff welcomed me with warm and attentive service, which I truly appreciated. This time, the room was exceptionally functional and absolutely perfect. Kyoto means here for me. Thank you for your hospitality!

  • 3.50
    レミパン

    This was my first time using it.

    The Onsen was spacious and very relaxing. I wanted to relax in the Room, but... (Stayed in a twin Room) The people in the neighboring Room were noisy with multiple people until late at night, making it hard to rest. It was disappointing.

  • 4.50
    天空の宿

    Thank you.

    Inspired by Kyoto's tradition. Gozan no Okuribi (Daimonji Bonfire).

  • 4.83
    イセモウデ

    It was very comfortable.

    The overall atmosphere was spacious and quiet. The staff responded promptly to everything, assisted with check-in, and even guided us to the car charging site, which was very kind of them. The restaurant offered a buffet-style dining experience that was relaxed and stress-free, with delicious food. The Room was comfortable, the spa was spacious and clean. However, the water pressure in the Room's shower was slightly weak. Instead of traveling abroad, experiencing a safe, clean, kind, and stress-free foreign-like atmosphere in Kyoto left me highly satisfied. I would love to stay here again!

  • 4.00
    ムーミンJ

    Thanks to the IKYU b...

    Thanks to the IKYU benefit, our Room was upgraded, and it had a fantastic view. We used the 3000 yen credit for room service, which was also excellent. The spa was spacious and very relaxing. The breakfast buffet was delicious with every dish we tried. If I may add a suggestion, the operation of the phone in the Room was a bit confusing (I later found the instruction paper on the floor). Wi-Fi instructions were on a card key holder, phone instructions were on a small piece of paper near the phone, and room service menus were in a booklet in the Room—these being scattered made them slightly hard to find. It would be helpful if all this information could be summarized on one sheet provided at check-in. Additionally, I missed my shuttle bus due to delays during checkout; would it have been possible to complete checkout after breakfast? Despite these points, I still think this is an excellent Hotel overall. For these minor issues mentioned above, I’ve rated it 4 stars instead of 5 as constructive feedback for improvement!

  • 5.00
    ヨッシーくまちゃん

    Thank you for hosting us again for a 2-night stay.

    Following my visit two weeks ago, I returned again. This time, I stayed at the accommodation to enjoy the Summer Strawberry Parfait following last month's Peach Parfait at MAYFAIR. I’ve been indulging in their afternoon tea and parfaits frequently, and I highly recommend MAYFAIR. Thank you for accommodating my request to change rooms each day during this stay. On the first day, I stayed on the 5th floor in a room facing the inner courtyard. It was tucked away like a secret hideout with a compact feel, but right outside the window were trees from the inner garden. The sounds of nature, like cicadas in summer, created a calming atmosphere that made it very relaxing. On the second day, I stayed in Room 56 again as before—an inward-facing Junior Suite King room with dual basins and an expansive wet area similar to those with Heian-Kyo views. This inward-facing option is surprisingly recommended. Since its reopening after renovations, I've visited this hotel several times despite Kyoto having many competing accommodations of similar class. Due to high occupancy rates and scheduling conflicts previously, I'm glad I've been able to visit consecutively recently. The variety of room types here is impressive (even within one type there are slight layout differences due to major renovations). For example: Room 49 offers lovely views of Heian-Kyo Zoo; however lately my favorites are Junior Suites like Rooms 75 or 56. Once before through direct booking (not often available via OTAs), I stayed in a rare deluxe corner balcony room on the west side of Floor 7—a spacious gem with completely separate toilet facilities akin to Junior Suites—highly recommended for its rarity value! While upper floors are great too; surprisingly Floor 6 is very convenient for accessing SPA facilities as they’re on this same level. This time around marked my first visit to Bar Rokuzan where their frozen cocktails were delicious! Despite having dined out earlier for course meals elsewhere—I also ordered room service later: trying their omelet rice for the first time alongside my usual favorite Kyoto vegetable curry which never disappoints! Overall another fulfilling hotel stay—thank you so much! Looking forward eagerly until next time!

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    せいほんや

    An abundance of luxury

    We stayed in two rooms as a family of four. We had previously enjoyed the dinner buffet, which left a lasting impression with its excellent cuisine, so we decided to stay this time. This time, we stayed in the Junior Suite with a Heian-kyo view. The room was incredibly spacious and well-equipped for just two people. Additionally, the lounge offered perks such as light snacks, juice, and alcoholic beverages. The highlight was definitely the large public bath. Although I planned to enjoy some relaxation after light exercise at the gym for a "staycation," our packed schedule didn’t allow us to fully unwind—my only regret from this trip. Next time, I plan to check in earlier and fully enjoy my stay!

  • 5.00
    大和の夢

    Thank you for the exceptional hospitality.

  • 1.67
    saっさん

    Even during the busy...

    Even during the busy Obon season, the value of being a Diamond Member or staying in a suite with club lounge access feels nonexistent. If overbooking compromises service quality, reducing guest numbers should be considered. Many guests likely feel they wouldn’t return.

  • 5.00
    焼き鳥よっちゃん

    This is my third stay.

    This was my third stay at this accommodation this year because it was so comfortable. I highly recommend the Heian-kyo view room! It’s truly amazing. Even though it was a busy long weekend and the hotel was crowded, I fully enjoyed the large public bath and restaurant without any discomfort. This is largely thanks to the excellent work of the hotel staff. The service was outstanding. Thank you again for another wonderful stay!

  • 5.00
    てぃんさんまま

    This is my favorite Hotel.

    This was our third stay since the renovation. This time, we booked two Junior Suites and brought our grandchildren during their summer vacation. The pool, spa, dinner buffet, and spacious, clean rooms were all wonderful. Both the grandchildren and my daughter seemed very satisfied. My spouse and I always enjoy finding time to make the most of our hotel stays, but at The Westin Miyako Kyoto Hotel, each room design is different every time we visit, which makes it even more exciting. As IKYU Diamond members, we also enjoyed special benefits that made our stay truly satisfying. Thank you to all the staff for your kind attention towards the little children!

  • 4.67
    これから第二の人生

    Excellent customer service

    I stayed with my elderly mother during a particularly hot season. The shuttle service from Kyoto Station runs twice an hour, making it easy to arrive even in the heat. The hotel had plenty of staff who were attentive to guests, allowing us to enjoy a very pleasant and comfortable stay. I was looking forward to the breakfast buffet after seeing it featured on a TV program, and it did not disappoint—it was excellent. I would love to have it again if I get the chance. For dinner, we chose a riverside dining plan at an external restaurant rather than the hotel's restaurant, so this is separate from the hotel's review. However, both the shuttle service staff and restaurant staff were kind and accommodating. That said, there were some challenges for elderly guests such as uneven stairs and distant restrooms. Based on reviews from Diamond members mentioning room upgrades as part of their benefits, I had high expectations for an upgrade during our stay. Unfortunately, due to room availability at that time, this did not happen. Hoping for an upgrade, I intentionally reserved a room one level below the club floor; however, things didn’t work out as conveniently as expected. It might be better to reserve within your desired grade but aim for rooms with better views when considering upgrades in similar situations!

  • 4.67
    Hanan.

    We stayed for a fami...

    We stayed for a family birthday celebration. It was our first time experiencing a Multiple Night Stay. With the pool, bath, and delicious meals, the Hotel stay was very comfortable. Although we had informed the staff in advance by phone about the family birthday, it seemed that this information was not conveyed. At check-in, I requested a paper newspaper (Nikkei), but it did not arrive on either day. While I have an electronic subscription, I specifically wanted a paper version and found this quite disappointing. The in-room dining was excellent and convenient for Multiple Night Stays. We also tried the café and dining lunch buffet for the first time and were highly satisfied; it’s well-suited for family use. Traveling by car is convenient as well, but with luggage storage available at Kyoto Station and bus access to the Hotel being easy to use with public transportation options, it's very practical too. I now understand why locals in Kyoto often choose this Hotel—it makes sense after experiencing it myself. The lounge experience was also wonderful; one of the female staff members went out of her way to assist us with suggestions and searches—her hospitality left a particularly strong impression. Two weeks ago, we had an opportunity to stay at Hotel The Mitsui; however, honestly speaking, our stay at Miyako Hotel felt more comfortable overall. I want my daughter to gain various experiences through different hotel stays so she can learn about "value." We look forward to staying again in the future!

  • 5.00
    ふくちゃんs

    Relaxing Stay for Two: Mother and Daughter

    My daughter wanted to visit the Westin Miyako Hotel again! Last year, she enjoyed the Onsen and buffet and kept talking about it even after we returned home. This year, she was looking forward to it again. We arrived early by the Shuttle Service, and they kindly allowed us to check in earlier than scheduled. From our Room, we could see Nanzenji Temple, and we enjoyed the borrowed scenery while sipping coffee. The Onsen's outdoor bath surrounded by lush greenery was truly relaxing. We had an even more wonderful time than expected. Thank you to all the staff!

  • 4.00
    リシア

    If the price drops a little more,

    Parking available, with facilities, services, lounge access, and spa access ensuring a reliable experience; however, the high Accommodation Fee remains a drawback.

  • 5.00
    BOSS2020

    Excellent

    My wife loves Westin hotels, so we always look for Westin accommodations first, both in Japan and abroad. This was our first time staying at The Westin Miyako Kyoto, and we were instantly delighted by the welcoming scent of white lilies. The spa was incredibly spacious and beautiful, which left us deeply impressed. We would love to stay here again when visiting Kyoto.

  • 4.67
    たいはる

    Completely satisfied again!

    There was an issue with the first Room, but I was quickly guided to a different Room and had a comfortable stay. Thank you very much. Despite the hot Kyoto sightseeing, the hospitality, such as offering frozen water at the entrance, made walking around the city enjoyable.

  • 5.00
    焼き鳥よっちゃん

    Just like a Resort Hotel

    I chose a Room with a balcony, and the view was beyond my expectations! I could see the lush greenery of the Higashiyama area and even the city center. The restaurant, surrounded by large glass windows, had well-spaced tables, allowing for a relaxed dining experience. I opted for the dinner buffet, which was absolutely worth more than its price! With the Room, spa, and restaurant combined, it felt like staying at a Resort Hotel right in Kyoto.

    • Review Image
    • Review Image
  • 5.00
    NekoOsaka

    It was excellent!

    The staff warmly welcomed us, and their heartfelt hospitality was truly touching. We would love to visit again.

  • 4.83
    tama0907

    For Kyoto sightseeing

    I used this for sightseeing in Kyoto. It is conveniently located near Nanzenji Temple, Chion-in Temple, and Yasaka Shrine. The Room was clean and provided a comfortable and relaxing stay. The spa is also clean. The staff were attentive and I highly recommend it.

  • 5.00
    i胡桃

    A Hotel That Satisfies in Every Aspect

    This was my second stay at this Hotel, and just like last time, I received a Room upgrade through the IKYU benefit, making it another wonderful Room. At the lounge, I enjoyed drinks and light snacks to relax after sightseeing and savored delicious teppanyaki for dinner. The staff provided attentive service, making my stay very comfortable. I would love to stay here again during my next trip to Kyoto.

  • 5.00
    にれ　ももこ

    As always, the hospi...

    As always, the hospitality was exceptional. During Golden Week, especially on rainy days when many guests stayed indoors, it must have been challenging. Even under such conditions, the service made me want to return again—truly impressive.

  • 5.00
    琥珀糖

    Now and forever.

    I had the pleasure of viewing the panels showcasing the journey of your Hotel and the distinguished guests and world leaders you have welcomed. I was deeply impressed by how warmly and kindly these historical figures were portrayed with gentle smiles. Thank you for your thoughtful gestures on the occasion of my daughter's birthday. The warm words from everyone made it an even more joyful experience. Both inside and outside the premises, every staff member carried themselves with such poise and professionalism, which left me truly moved. I am convinced that this demeanor is what elevates The Westin Miyako Hotel to a world-class level. It is undoubtedly a place that brings happiness to all who visit, now and in the future. I look forward to returning someday without fail.

  • 5.00
    sakuo7

    Excellent service

    Upon check-in, I was upgraded, but the view was not great. When I requested a change to a regular Deluxe Room with a view, I was pleasantly guided to a room with a balcony! Thank you for all the thoughtful gestures! I would love to stay at this Hotel again!

    • Review Image
    • Review Image
  • 5.00
    i胡桃

    Guest-Oriented Hotel

    This was my first time using IKYU.com. I left my luggage at the Hotel and went sightseeing. Since it was Monday, it wasn’t too crowded, and some shops were closed, so I finished earlier than expected and returned to the Hotel before check-in time. I planned to wait in the lobby until check-in, but as my Room was already prepared, they allowed me to check in early. Moreover, as an IKYU Diamond Member benefit, they upgraded my Room to an Executive Suite. Thanks to the courteous service of all the staff at the front desk, restaurant, and lounge, I had a very pleasant and enjoyable stay. My gratitude goes out to everyone at the Hotel. I would love to visit again!

  • 5.00
    だいぶろん

    The serene Inari Shrine on the hillside is truly wonderful!

    The building is set against a mountain, which you can climb. It's a short walk of about 300 meters, and there is an Inari Shrine halfway up the mountain. From there, you can enjoy a stunning panoramic view of northern Kyoto.

  • 4.67
    もちぱんホテル大好き

    Hotel with Excellent Facilities

    I visited to enjoy a quiet stay alone. The service was excellent, and I truly appreciate all the assistance provided. Although the lounge was crowded, it was still relaxing, and the room was great. The bath was spacious and clean, but with many stairs, it might be challenging for those with mobility issues. It seems that facilities like the pool were available as well, but since it was winter during my stay, I decided not to use them; however, they looked appealing. The property also had a garden and gave an impression of being well-equipped in terms of amenities. For dinner, I ate at the bar but left early as I was dining alone. One point of concern: I reserved a Junior Suite 1 King through IKYU.com. Based on the photos on their site showing separate bedroom and living areas (and only such photos), I assumed it would be a separated layout. However, the room assigned to me turned out to be completely different from what was shown in the pictures—a studio-like one-room layout instead (there is small text stating that design or layout may vary depending on rooms). While this disclaimer exists, such significant differences can lead to misunderstandings if photos of non-separated rooms are not included as well. As someone who enjoys hotels and frequently books various hotel rooms via IKYU.com for stays like this one—this being my first experience encountering such an issue—I would greatly appreciate if more accurate representations could be provided in future listings!

  • 5.00
    57B D

    Excellent Accommodation

    An Amazing Hotel The Room is designed for a relaxing stay, and the greenery visible from the window was truly soothing. The amenities provided are of high quality. The lounge service was excellent, with delicious drinks, light meals, and desserts that I enjoyed while admiring the view at a leisurely pace. Breakfast offered a wide variety of dishes and left me completely satisfied. When I visited the large public bath, the staff at reception mentioned, "It’s slightly crowded today; we apologize." However, as the bath area was spacious, I could relax without feeling any inconvenience at all. Thanks to this Hotel, my memorable trip with my daughter became even more wonderful.

  • 4.67
    yuchi.y

    I love this Hotel.

    A wonderful Hotel that makes you want to repeat your stay many times. The spa is excellent. However, due to the crowd during this stay, check-in took a long time and we had to wait quite a bit. At first glance, it seemed like there were others who could assist (I apologize if they had other tasks), so it would be appreciated if check-in could be made smoother. The same goes for breakfast; multiple staff members were attending to one group, which caused us to wait. I hope this point can be improved. Despite writing various things, it was a pleasant stay as usual. I would like to stay again. Thank you for taking care of us this time and thank you very much.

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น