Ulasan & Kesan Tamu The Westin Miyako Kyoto - 4 Halaman

(Prefektur Kyoto/Higashiyama Keage) [Total 265 Kamar]
Skor Keseluruhan
4.68
Luar biasa (192)
  • Kamar & Fasilitas
    4.76
  • Fasilitas
    4.70
  • Layanan Pelanggan
    4.63
  • Makanan
    4.59
  • Mata air panas・Pemandian
    4.77
  • Kepuasan
    4.64
  • 4.00
    ハムタン

    Perfect for special occasions.

    I stayed at the accommodation for my wife's anniversary, including meals and spa use. Although I had reserved a Superior Room, it was upgraded as part of the Diamond Member benefits. A birthday gift and a message card were placed in the room, allowing us to have a wonderful time.

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  • 4.83
    リーフ

    The spa is excellent.

    The spa and Room are very comfortable, and this is my third stay. However, I was a bit disappointed that the welcome sweets have significantly downgraded compared to before. The IKYU benefit of a Room upgrade was not available this time, even though it was a weekday, which was unfortunate. For dinner, I had the buffet; only the tempura, salmon roe sushi, curry, and sweets were delicious. As for breakfast rice balls, it depends on who makes them—this time they were tasty. The omelet was also delicious. The lounge's cocktail hour still offers only light snacks with limited drink options as usual. I love this place because the spa is spacious and clean with great amenities. Thank you very much!

  • 5.00
    たいふ０７

    We look forward to welcoming you again with excellent service.

    Exceptional hospitality; we look forward to welcoming you again.

  • 5.00
    チャチャチャニッポン

    Excellent hospitality

    This was my first stay, and although it was only for one night, I had a very pleasant experience. For dinner, I chose a place a bit further away from the hotel with great ambiance and delicious food. The breakfast offered a wide variety of options and was also very tasty. The bed suited me perfectly, providing an incredibly comfortable sleep and refreshing wake-up. Although the accommodation is slightly far from Kyoto Station, making it more convenient to take a taxi after reaching the nearest train station as it's quite a walk from there. One small note: there were no shower caps among the amenities provided, so if you prefer not to wash your hair during your stay, it's better to bring your own. The view from the room was absolutely stunning. Thank you to all the staff!

  • 5.00
    アポロパール

    It was a wonderful stay!

    We always stay at our favorite nearby accommodation as a couple, and this hotel had caught our attention for some time. This time, we stayed here to celebrate our wedding anniversary, and the satisfaction of the dinner was an important factor in our choice. Having visited the Hibiya bistro by "Dominique Bouchet" several times as a couple, we were always impressed by their cuisine and hospitality, making it one of our favorites. While searching for hotels in Kyoto on IKYU.com, I came across "Le Teppanyaki," supervised by Dominique Bouchet in their dining section, which led us to make a reservation. We chose a Junior Suite and arrived much earlier than the check-in time but were able to relax while enjoying the view from the "Club Lounge." After checking in, we had plenty of time before dinner to explore the luxurious garden on-site, enjoy the spacious pool, and indulge in Onsen and sauna at the lavishly designed "SPA Kacho" (also revisited it on the following morning). Then came dinner at "Le Teppanyaki." The design from its entrance to its teppanyaki room felt extraordinary; my wife and I took photos along the way as our excitement grew even more. At the teppanyaki table itself, everything—from technique to taste to hospitality—was exceptional. It was truly delicious and enjoyable—a perfect fit for celebrating our wedding anniversary with unforgettable memories (even finding that champagne prices on their menu were reasonable). Choosing such an elegant yet comfortable hotel with luxurious use of space made this wedding anniversary celebration deeply satisfying! There was just one thing that felt slightly “wasteful” (and I apologize sincerely if this sounds critical): after dinner when visiting their bar thinking “let’s have one drink,” despite its prime location offering potential views outside—it lacked windows entirely within its design which seemed overly formal perhaps? A terrace would be ideal during good seasons! As titled: “A Wonderful Stay!” Thank you very much!

  • 3.50
    tayuse

    First-time Accommodation

    As a Diamond member, I was looking forward to my stay, but unfortunately, I couldn't get an upgraded room. I was also unable to access the club lounge, which I had read about in reviews and was excited to experience. Even if the room upgrade wasn't possible, I had hoped at least for lounge access, so it was truly disappointing. Additionally, there was a dead spider near the toilet door, which added to my disappointment.

  • 4.67
    京ひな

    As a local, I enjoyed the "Heian-kyo View."

    Stylishly designed guest rooms with high-quality beds and linens. However, the bathrobes are stiff and heavy. I enjoy spending time in the lounge at each hotel, but here, the selection of sweets and snacks was so limited that it left us speechless despite being aware beforehand. We even exchanged glances in disbelief. I might skip the lounge next time. The spa is beautifully designed with a luxurious and relaxing atmosphere. The water quality feels like an Onsen, though not quite. Breakfast focuses on Japanese cuisine with Kyoto-style flavors, carefully prepared and delicious. However, I was extremely disappointed by the rice from "Hachidaime Gihey." Opening the pot was disheartening—the rice seemed overpacked into a large pot, resulting in crushed grains that lacked shine and felt heavy. Even their handmade rice balls could have been much better if they used higher-quality rice. Overall, after years since my last visit, I still think it's a great Hotel. The staff provided excellent service with a pleasant demeanor. Although room rates skyrocketed after renovations, I plan to return again someday. Due to its high price point, I rate it 4 stars out of 5.

  • 4.83
    にこちゃんニコちゃん

    Delight in the breathtaking view of the Gozan Okuribi and exceptional hospitality.

    I stayed with the Gozan Okuribi Dinner and Accommodation plan. Due to the heat, I didn’t feel like sightseeing in Kyoto city and arrived a little earlier than the check-in time. When I asked at the lobby about nearby cafes to pass the time, they kindly allowed me to check into my room early. After refreshing myself in the large public bath, I headed to the dinner venue. The dinner venue was lovely, and the food was delicious. Although the room was smaller than expected, I could enjoy watching Gozan Okuribi from both the rooftop and my room. The bath in the large public bath area was also excellent. At checkout, there was a mix-up with my request for luggage delivery to a location near Kyoto Station, which caused some panic; however, a staff member promptly delivered it by taxi for me. From start to finish, their attentive service exceeded expectations—I am very satisfied! I would love to stay here again next time!

  • 4.33
    angevine

    Lounge

    I regularly stay here for its excellent facilities and cost performance. The Heavenly Bed is so comfortable that I often find myself oversleeping, and I always have a great night's sleep. The food is delicious, so I order room service every time. However, I've started to notice more instances of subpar customer service. Both during my previous stay and this time, the foreign female staff in the lounge had an unpleasant attitude. Perhaps because I look a bit younger? It felt like there was a noticeable difference in how she treated me compared to other guests (especially male ones). This time her attitude reminded me of my last visit when I also found her behavior off-putting. The young male staff wandering around the breakfast area were also unhelpful. When I asked if I should get tea myself or wait for it to be served, they simply told me to wait but never brought it over. In the end, I had to call another staff member to assist me. It made me wonder what their role on the floor actually was. It feels like there's been an increase in younger employees without adequate training. I still love the facilities and plan to stay again in the future, but I'd appreciate some improvements in service quality!

  • 5.00
    ナックルベリー

    The Onsen and pool are excellent.

    This is my second visit, and the Onsen was excellent; I enjoyed it three times. The pool was also clean and nice.

  • 4.33
    H・W

    Executive Lounge during Obon

    I use this place several times a year. This time, I booked a suite with access to the Executive Lounge, but due to the Obon holiday period, it was limited to 60 minutes. That was fine, but there were many guests who were Amex cardholders, and after waiting for a seat and returning from the restaurant, some of the initial guests were still there for about three hours. I understand it's difficult to ask them to leave, but it felt questionable. This time as well, I had a 90-minute massage reservation at SOTHYS; however, the actual massage lasted only about an hour. The foot bath, pre-massage tea session, and counseling seemed to be included in the 90 minutes? Next time I think I'll return to having massages at Kacho near the bath area instead.

  • 4.50
    うえすてぃわん

    Truly wonderful, this is the most relaxing place.

    I often couldn't book a stay at The Westin on my desired dates and used other accommodations, but this is definitely the most relaxing. The lounge staff welcomed me with warm and attentive service, which I truly appreciated. This time, the room was exceptionally functional and absolutely perfect. Kyoto means here for me. Thank you for your hospitality!

  • 3.50
    レミパン

    This was my first time using it.

    The Onsen was spacious and very relaxing. I wanted to relax in the Room, but... (Stayed in a twin Room) The people in the neighboring Room were noisy with multiple people until late at night, making it hard to rest. It was disappointing.

  • 4.50
    天空の宿

    Thank you.

    Inspired by Kyoto's tradition. Gozan no Okuribi (Daimonji Bonfire).

  • 4.83
    イセモウデ

    It was very comfortable.

    The overall atmosphere was spacious and quiet. The staff responded promptly to everything, assisted with check-in, and even guided us to the car charging site, which was very kind of them. The restaurant offered a buffet-style dining experience that was relaxed and stress-free, with delicious food. The Room was comfortable, the spa was spacious and clean. However, the water pressure in the Room's shower was slightly weak. Instead of traveling abroad, experiencing a safe, clean, kind, and stress-free foreign-like atmosphere in Kyoto left me highly satisfied. I would love to stay here again!

  • 4.00
    ムーミンJ

    Thanks to the IKYU b...

    Thanks to the IKYU benefit, our Room was upgraded, and it had a fantastic view. We used the 3000 yen credit for room service, which was also excellent. The spa was spacious and very relaxing. The breakfast buffet was delicious with every dish we tried. If I may add a suggestion, the operation of the phone in the Room was a bit confusing (I later found the instruction paper on the floor). Wi-Fi instructions were on a card key holder, phone instructions were on a small piece of paper near the phone, and room service menus were in a booklet in the Room—these being scattered made them slightly hard to find. It would be helpful if all this information could be summarized on one sheet provided at check-in. Additionally, I missed my shuttle bus due to delays during checkout; would it have been possible to complete checkout after breakfast? Despite these points, I still think this is an excellent Hotel overall. For these minor issues mentioned above, I’ve rated it 4 stars instead of 5 as constructive feedback for improvement!

  • 5.00
    ヨッシーくまちゃん

    Thank you for hosting us again for a 2-night stay.

    Following my visit two weeks ago, I returned again. This time, I stayed at the accommodation to enjoy the Summer Strawberry Parfait following last month's Peach Parfait at MAYFAIR. I’ve been indulging in their afternoon tea and parfaits frequently, and I highly recommend MAYFAIR. Thank you for accommodating my request to change rooms each day during this stay. On the first day, I stayed on the 5th floor in a room facing the inner courtyard. It was tucked away like a secret hideout with a compact feel, but right outside the window were trees from the inner garden. The sounds of nature, like cicadas in summer, created a calming atmosphere that made it very relaxing. On the second day, I stayed in Room 56 again as before—an inward-facing Junior Suite King room with dual basins and an expansive wet area similar to those with Heian-Kyo views. This inward-facing option is surprisingly recommended. Since its reopening after renovations, I've visited this hotel several times despite Kyoto having many competing accommodations of similar class. Due to high occupancy rates and scheduling conflicts previously, I'm glad I've been able to visit consecutively recently. The variety of room types here is impressive (even within one type there are slight layout differences due to major renovations). For example: Room 49 offers lovely views of Heian-Kyo Zoo; however lately my favorites are Junior Suites like Rooms 75 or 56. Once before through direct booking (not often available via OTAs), I stayed in a rare deluxe corner balcony room on the west side of Floor 7—a spacious gem with completely separate toilet facilities akin to Junior Suites—highly recommended for its rarity value! While upper floors are great too; surprisingly Floor 6 is very convenient for accessing SPA facilities as they’re on this same level. This time around marked my first visit to Bar Rokuzan where their frozen cocktails were delicious! Despite having dined out earlier for course meals elsewhere—I also ordered room service later: trying their omelet rice for the first time alongside my usual favorite Kyoto vegetable curry which never disappoints! Overall another fulfilling hotel stay—thank you so much! Looking forward eagerly until next time!

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  • 5.00
    せいほんや

    An abundance of luxury

    We stayed in two rooms as a family of four. We had previously enjoyed the dinner buffet, which left a lasting impression with its excellent cuisine, so we decided to stay this time. This time, we stayed in the Junior Suite with a Heian-kyo view. The room was incredibly spacious and well-equipped for just two people. Additionally, the lounge offered perks such as light snacks, juice, and alcoholic beverages. The highlight was definitely the large public bath. Although I planned to enjoy some relaxation after light exercise at the gym for a "staycation," our packed schedule didn’t allow us to fully unwind—my only regret from this trip. Next time, I plan to check in earlier and fully enjoy my stay!

  • 5.00
    大和の夢

    Thank you for the exceptional hospitality.

  • 1.67
    saっさん

    Even during the busy...

    Even during the busy Obon season, the value of being a Diamond Member or staying in a suite with club lounge access feels nonexistent. If overbooking compromises service quality, reducing guest numbers should be considered. Many guests likely feel they wouldn’t return.

  • 5.00
    焼き鳥よっちゃん

    This is my third stay.

    This was my third stay at this accommodation this year because it was so comfortable. I highly recommend the Heian-kyo view room! It’s truly amazing. Even though it was a busy long weekend and the hotel was crowded, I fully enjoyed the large public bath and restaurant without any discomfort. This is largely thanks to the excellent work of the hotel staff. The service was outstanding. Thank you again for another wonderful stay!

  • 5.00
    てぃんさんまま

    This is my favorite Hotel.

    This was our third stay since the renovation. This time, we booked two Junior Suites and brought our grandchildren during their summer vacation. The pool, spa, dinner buffet, and spacious, clean rooms were all wonderful. Both the grandchildren and my daughter seemed very satisfied. My spouse and I always enjoy finding time to make the most of our hotel stays, but at The Westin Miyako Kyoto Hotel, each room design is different every time we visit, which makes it even more exciting. As IKYU Diamond members, we also enjoyed special benefits that made our stay truly satisfying. Thank you to all the staff for your kind attention towards the little children!

  • 4.67
    これから第二の人生

    Excellent customer service

    I stayed with my elderly mother during a particularly hot season. The shuttle service from Kyoto Station runs twice an hour, making it easy to arrive even in the heat. The hotel had plenty of staff who were attentive to guests, allowing us to enjoy a very pleasant and comfortable stay. I was looking forward to the breakfast buffet after seeing it featured on a TV program, and it did not disappoint—it was excellent. I would love to have it again if I get the chance. For dinner, we chose a riverside dining plan at an external restaurant rather than the hotel's restaurant, so this is separate from the hotel's review. However, both the shuttle service staff and restaurant staff were kind and accommodating. That said, there were some challenges for elderly guests such as uneven stairs and distant restrooms. Based on reviews from Diamond members mentioning room upgrades as part of their benefits, I had high expectations for an upgrade during our stay. Unfortunately, due to room availability at that time, this did not happen. Hoping for an upgrade, I intentionally reserved a room one level below the club floor; however, things didn’t work out as conveniently as expected. It might be better to reserve within your desired grade but aim for rooms with better views when considering upgrades in similar situations!

  • 4.67
    Hanan.

    We stayed for a fami...

    We stayed for a family birthday celebration. It was our first time experiencing a Multiple Night Stay. With the pool, bath, and delicious meals, the Hotel stay was very comfortable. Although we had informed the staff in advance by phone about the family birthday, it seemed that this information was not conveyed. At check-in, I requested a paper newspaper (Nikkei), but it did not arrive on either day. While I have an electronic subscription, I specifically wanted a paper version and found this quite disappointing. The in-room dining was excellent and convenient for Multiple Night Stays. We also tried the café and dining lunch buffet for the first time and were highly satisfied; it’s well-suited for family use. Traveling by car is convenient as well, but with luggage storage available at Kyoto Station and bus access to the Hotel being easy to use with public transportation options, it's very practical too. I now understand why locals in Kyoto often choose this Hotel—it makes sense after experiencing it myself. The lounge experience was also wonderful; one of the female staff members went out of her way to assist us with suggestions and searches—her hospitality left a particularly strong impression. Two weeks ago, we had an opportunity to stay at Hotel The Mitsui; however, honestly speaking, our stay at Miyako Hotel felt more comfortable overall. I want my daughter to gain various experiences through different hotel stays so she can learn about "value." We look forward to staying again in the future!

  • 5.00
    ふくちゃんs

    Relaxing Stay for Two: Mother and Daughter

    My daughter wanted to visit the Westin Miyako Hotel again! Last year, she enjoyed the Onsen and buffet and kept talking about it even after we returned home. This year, she was looking forward to it again. We arrived early by the Shuttle Service, and they kindly allowed us to check in earlier than scheduled. From our Room, we could see Nanzenji Temple, and we enjoyed the borrowed scenery while sipping coffee. The Onsen's outdoor bath surrounded by lush greenery was truly relaxing. We had an even more wonderful time than expected. Thank you to all the staff!

  • 4.00
    リシア

    If the price drops a little more,

    Parking available, with facilities, services, lounge access, and spa access ensuring a reliable experience; however, the high Accommodation Fee remains a drawback.

  • 5.00
    BOSS2020

    Excellent

    My wife loves Westin hotels, so we always look for Westin accommodations first, both in Japan and abroad. This was our first time staying at The Westin Miyako Kyoto, and we were instantly delighted by the welcoming scent of white lilies. The spa was incredibly spacious and beautiful, which left us deeply impressed. We would love to stay here again when visiting Kyoto.

  • 4.67
    たいはる

    Completely satisfied again!

    There was an issue with the first Room, but I was quickly guided to a different Room and had a comfortable stay. Thank you very much. Despite the hot Kyoto sightseeing, the hospitality, such as offering frozen water at the entrance, made walking around the city enjoyable.

  • 5.00
    焼き鳥よっちゃん

    Just like a Resort Hotel

    I chose a Room with a balcony, and the view was beyond my expectations! I could see the lush greenery of the Higashiyama area and even the city center. The restaurant, surrounded by large glass windows, had well-spaced tables, allowing for a relaxed dining experience. I opted for the dinner buffet, which was absolutely worth more than its price! With the Room, spa, and restaurant combined, it felt like staying at a Resort Hotel right in Kyoto.

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  • 5.00
    NekoOsaka

    It was excellent!

    The staff warmly welcomed us, and their heartfelt hospitality was truly touching. We would love to visit again.

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