Ulasan & Kesan Tamu The Westin Miyako Kyoto - 3 Halaman

(Prefektur Kyoto/Higashiyama Keage) [Total 265 Kamar]
Skor Keseluruhan
4.68
Luar biasa (192)
  • Kamar & Fasilitas
    4.76
  • Fasilitas
    4.70
  • Layanan Pelanggan
    4.63
  • Makanan
    4.59
  • Mata air panas・Pemandian
    4.77
  • Kepuasan
    4.64
  • 5.00
    マツクック

    Although it was just a one-night, two-day stay, we were able to fully enjoy the luxurious space.

    This was my first stay since the full renovation. One of the reasons I chose this Hotel in Kyoto was being able to enjoy an Onsen, and I was completely satisfied with everything—service, guest room, Facility, and meals. The club lounge offered high-quality food, drinks, and desserts, but I would have liked a bit more variety. I would love to stay again.

  • 4.50
    冬旅

    The Room and the lar...

    The Room and the large public bath were excellent. It’s a small detail, but it was very convenient that the faucets in the large public bath could be turned on and off by yourself. Breakfast was very delicious. They even had gelato for dessert, and our child was delighted. We had lounge access included, but children are only allowed until 5:30 PM, so we couldn’t go as parents either. When we visited after 11:00 AM the next morning, they were cleaning up after breakfast, so it didn’t feel like things were running exactly on schedule. We would be very happy if you could review the lounge hours and service details. We asked in advance for detailed information such as about souvenir shops, and your accurate answers each time were extremely helpful. Thank you very much.

  • 5.00
    @えすてる@

    Even during the cold...

    Even during the cold wave, we had a very comfortable stay. The reasons we chose to make a Reservation were its location in Kyoto, the spacious facilities, parking, the Onsen, and the shuttle bus. (The Diamond member benefits were also a nice bonus.) With snow in the forecast, we switched from driving to taking the train at short notice, but access was still very convenient. The white tea fragrance and the Junior Suite interior were also very relaxing and comfortable. This time we checked in early. The club lounge was not as crowded as during the Obon holidays, so we could unwind. (The lemonade was delicious.) All staff members we passed in the hallways and at the front desk were polite and left a great impression. Thanks to you, we felt truly refreshed. Thank you very much.

  • 5.00
    mirurunn

    A Comfortable Hotel Stay

    This was my first stay at The Westin Miyako Hotel, and among all the hotels I’ve stayed at, I was truly impressed by the excellent hospitality—from the front desk and staff who guided us to the shuttle bus driver. The room was very comfortable, and the Onsen was wonderful—I went in many times. The breakfast buffet had a great variety and was delicious; I wanted to try more, but couldn’t finish everything, which I regret. I would love to stay again.

  • 5.00
    ふくちゃんs

    Just the two of us—my daughter and me.

    Although it was cold with light snow flurries, we had a wonderful time. We stayed on a Sunday and were surprised by how crowded the dining room was, but despite the crowds, thanks to the staff we were able to enjoy a delicious meal in a pleasant atmosphere. We also enjoyed the baths, took time to rest both mind and body, and went home feeling refreshed and recharged. Thank you very much.

  • 5.00
    NANACYAN

    Once the New Year mo...

    Once the New Year mood has faded around this time, I start craving a refresh. This is one of my favorite Hotels because, rather than traveling far to an Onsen resort, I can enjoy a beautiful, spacious spa nearby and still feel like I’ve escaped everyday life. This time again I booked a Plan with breakfast, but the dinner buffet was also one of my goals, so I enjoyed two indulgent meals at the Hotel. The Diamond benefit Room upgrade wasn’t possible due to full occupancy, but by chance we were on the top floor. Even without a Heian-kyo view Room, we could overlook central Kyoto—the view was wonderful and the night scenery was beautiful—so we were very satisfied. Right after check-in, we went straight to Spa Kacho. It wasn’t crowded, so we could relax in the spacious setting. We made good use of it again in the morning! The SOTHYS amenities also feel great—I like them so much that I use them at home as well. After dinner, we also used the in-Room bath. With a separate washing area and clean, user-friendly fixtures and fittings indoors, we were able to spend our time in the Room comfortably right up until check-out. The breakfast buffet had a wide selection as well. We went in before peak hours, so we could eat at a relaxed pace and try small portions of many different items. The live kitchen offerings were especially varied—in a good way, it was hard to choose. All of the Hotel staff provided excellent service, and we truly enjoyed our stay. We will definitely return. Thank you very much.

  • 5.00
    F2003GA

    This was my first st...

    This was my first stay in a year and a half. Both check-in and check-out were very smooth, and I was impressed when I was told, “We have it ready in your Room,” regarding a request from my previous stay—truly what I expect from Miyako. Kacho was as clean as ever and very comfortable. The lounge and Rakuu were both crowded, but the staff were attentive, so we were able to enjoy our meal. I look forward to visiting again.

  • 4.00
    black dog

    Sincere Preservation of Cultural Heritage

    I visited Kyoto for the first time in a while on weekend business. As it was also the season when hotel prices in Kyoto are at their calmest, I stayed at KASUIEN at Miyako Hotel. It was a truly wonderful and rare experience. A masterpiece by architect Togo Murano has been carefully renovated by Takushi Nakamura and Obayashi Corporation, preserving the original form and philosophy as much as possible without unnecessary changes. The guest room wet areas have been upgraded with Onsen water, making them both luxurious and highly functional—an impression of meticulous, sincere work. (I imagine it cost an enormous amount, including seismic retrofitting and code compliance; above all, applause to the owner, Kintetsu.) The planning that takes advantage of Higashiyama’s topography, deep eaves, a gentle 2 sun 5 bu roof pitch, delicate wooden fittings, and Murano’s dry landscape courtyard garden—its tension, grace, and beautiful order are deeply moving. The hospitality is also excellent: like a blend of a Hotel’s ease with the personal care of a long-established Ryokan. Compared with international chain hotels in Kyoto in the same price range, I think it offers outstanding value. What disappointed me was that the breakfast buffet lacked both quality and variety—and that the spatial design of the buffet restaurant, Onsen Facility area, and lobby felt dull. It was as if my dreamlike time at KASUIEN was suddenly pulled back into reality. Still, perhaps all energy and budget were poured into renovating KASUIEN. In Tokyo as well, one of Togo Murano’s signature works—the Grand Prince Hotel New Takanawa (widely known for Hiten no Ma)—is scheduled to be demolished. In front of real estate value driven by floor-area efficiency alone, it doesn’t stand a chance. In the end, does everything depend on an owner’s pride?

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  • 5.00
    bousoh_panda

    For my wife's birthday

    I stayed with my wife and young child to celebrate her birthday. My wife and child loved the SPA and were very pleased. Although the building itself looks old, the room and interior were very clean. Including sightseeing in Kyoto, we had a wonderful time. The request I mentioned in the comment section during the reservation was responded to politely. While there have been times when I didn't receive replies after making reservations on IKYU.com, this hotel promptly replied right after booking, which made me think it truly is a first-class hotel.

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  • 5.00
    うさこ308

    The Best Hotel

    The Room was clean and lovely, but the staff's hospitality was truly outstanding. I was impressed by the polite language of the parking security staff, and during check-in, the staff kindly initiated conversation and provided courteous guidance. During both breakfast and dinner, they offered service with subtle yet pleasant conversations, making it a truly delightful experience. It was an exceptional Hotel that makes me want to stay again.

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  • 5.00
    yuchi.y

    Another perfect stay!

    The staff seemed even more attentive this time, creating a very pleasant impression (they have always been polite and kind). Although I arrived before check-in time, I was informed that the Room was ready, and I was promptly guided to it. Thank you very much. The lounge after 5 PM was calm and relaxing, allowing me to enjoy delicious drinks and have a fulfilling time. Breakfast was truly delightful! The breakfast here is one of the highlights of staying at this Hotel. The staff in charge of rice balls and noodles were particularly friendly and welcoming. The public bath is always clean and comfortable no matter when you visit, making me want to bathe multiple times. It’s safe to say that this is my favorite feature of the Hotel. Thank you for taking care of me again during my stay. I look forward to visiting Kyoto again just so I can stay at this Hotel once more!

  • 4.50
    ピーターパン

    A bit disappointing as the purpose was the Onsen...

    I was looking forward to staying at Spa Kacho, but unfortunately, it was under maintenance and unavailable during my visit, which was a bit disappointing. However, at check-in, I received an Onsen bath powder for Keage Onsen and used the room bath for the first time. The automatic water filling system was very convenient. Adding the provided bath powder and relaxing in the room bath turned out to be quite enjoyable. For breakfast, the kiwi juice placed next to the orange juice was incredibly delicious.

  • 4.33
    はらこさい

    During its time as t...

    During its time as the Miyako Hotel under the Westin brand, I appreciated the 24-hour butler service and have stayed here several times. The uphill entrance brings back fond memories, though the lobby has been modernized, reflecting how even long-established hotels adapt to changing times. The bed, including the linens, was very comfortable. The club floor during happy hour was fully occupied. The French restaurant I tried for dinner for the first time offered excellent dishes with well-paired wines chosen by the staff. For those who enjoyed individually served breakfast plates here in the past, the buffet might feel slightly disappointing; however, overall, I had a pleasant stay thanks to attentive and friendly staff.

  • 5.00
    つっちいーさん

    A Relaxing Accommodation

    A Ryokan (Sukiya-style annex "Kasui-en") nestled behind The Westin Miyako Kyoto Hotel, this historical building has been comfortably renovated for convenience and offers a very relaxing atmosphere. The proprietress and staff are very friendly, making guests feel at ease with their warm conversations, creating a pleasant and carefree stay. Each room features an Onsen bath made of Koyamaki wood, which warms the body thoroughly—perfect for taking more than four baths during winter. This is an accommodation I would love to visit again next year.

  • 5.00
    murapen

    Thank you very much.

    This was my first stay at the accommodation, and I am grateful for the hospitality that exceeded my expectations. I was especially impressed by the thoughtfulness of all the staff. The breakfast was also very delicious. I look forward to staying again during the cherry blossom season. Thank you for taking care of me this time.

  • 4.83
    Himiko

    Excellent

    Excellent. The staff are truly wonderful. Please consider offering tastier snacks in the lounge and managing the alcohol better. The Room and amenities are perfect.

  • 5.00
    s.s.tomo

    It became a wonderful memory.

    We stayed at the accommodation to celebrate my daughter's birthday. When making the reservation, I mentioned this, and at check-in, we were told, "We have prepared a small cake for you." It was a very cute strawberry whole cake. Such thoughtful gestures truly make us happy. The lounge, onsen, and breakfast were all wonderful. This is a hotel that makes you want to come back again. Thank you!

  • 4.83
    sumire0425

    I rated the guest ro...

    I rated the guest room a 4 because I noticed some dust on the clock, but everything else was excellent. My nephew was thrilled with the buffet, saying it was the best. The Onsen facility was always being cleaned by staff, making it a very comfortable experience.

  • 4.83
    バラ好き夫婦

    A blend of tradition and modernity with rich hospitality passed down through generations

    Stayed at Kasuien on the final day of a 4-night, 5-day trip to Kyoto. The previous night was spent in the main building of The Westin Miyako Kyoto, enjoying the elegant design by Murano Togo. Kasuien, located within The Westin Miyako Kyoto, is one of Murano's masterpieces and is renowned as a post-war sukiya-style architectural gem. Its serene beauty leaves everyone in awe, not just architecture enthusiasts. At check-in on the 7th-floor elevator hall, we were greeted by the hostess who guided us to Kasuien while sharing stories about Murano's architecture. Passing through the gate revealed its famous angles, courtyard, and entrance—an exciting journey from start to finish. The guest room "Higashiyama," renovated in 2020, offers a calm space with great views while maintaining Kasuien’s concept: harmonizing traditional sukiya-style with modern aesthetics (modernism). Although I mentioned my disappointment at not being able to see iconic features like the "white sand courtyard," "gourd motifs," or Murano’s signature overlapping roofs from our room, I was graciously shown Room "Tsuki-7." This room provides an unparalleled view of these elements and is considered a space that most respects and preserves Murano Togo's original vision. It was truly moving—thank you so much! There’s too much to express here; I plan to create a video later. It was absolutely wonderful! Dining at Kasuien would have made it even more perfect if possible...

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  • 4.17
    バラ好き夫婦

    A Murano architectural design utilizing the unique terrain of Higashiyama

    I stayed in Kyoto for a 4-night, 5-day trip. One of the themes of this trip was staying at a Hotel designed by Togo Murano, and this was my second time utilizing such an accommodation. The main purpose of my visit was to stay at Kasuien the following day, so I planned to enjoy Murano's architecture by staying at this Hotel beforehand. I had reserved a Junior Suite with lounge access but was upgraded to a Heian-Kyo View room upon check-in. This room had an excellent view and was very satisfying—thank you! For meals, I chose dinner at Nanzenji Kikusui and only evaluated the breakfast buffet here. As is common in many Hotels in Kyoto, the buffet felt overcrowded and noisy, so I opted for Japanese-style breakfast on the following day instead. The bath facilities were reportedly renovated; however, some guests from certain countries were quite loud, making it difficult to relax. This raised some questions about how such facilities are designed (the bath experience at Kasuien the next day was exceptional). Overall hospitality felt somewhat disconnected from Murano's architectural elegance. Regarding Togo Murano’s architecture: This Hotel has been renovated while preserving symbolic designs by Mr. Murano as "heritage." Notable features include: - The spiral staircase in the West Wing: Known as "Murano Togo’s signature," it appears heart-shaped when viewed from below on the first floor and retains its original graceful curves and floating steps. - The lobby and banquet entrance: These areas feature curved walls and staircases that convey an elegant atmosphere reminiscent of their era. - Exterior design: The curved balconies blend seamlessly with Higashiyama’s landscape through its skyline silhouette—a hallmark of Murano's design. The architectural concept harmonizes with its sloped terrain in Higashiyama, creating overlapping structures that appear integrated into nature like part of a mountain itself. Design-wise, it embodies “Japanese spirit within Western style,” characterized by “graceful curves” and “humanistic elegance.” While employing Western modernist techniques like curved railings or lighting arrangements typical of Japan’s delicate aesthetics or flexibility are also incorporated. Preserving these elements during renovations reflects efforts similar across other Hotels valuing heritage—please continue managing this property with care!

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  • 4.83
    ててぺ

    We stayed with child...

    We stayed with children. There was no upgrade with the Diamond benefits, nor was there an explanation about the inability to upgrade this time. If upgrades are not possible, it would be nice to have late check-out as part of the Diamond benefits. There was also no explanation about amenities for children. Kacho is convenient and easy to use as towels are provided, allowing you to travel light. The space is spacious and comfortable, with plenty of seating areas and mineral water available, which is very helpful. We booked a Christmas dinner through IKYU.com while staying on a breakfast-included plan. The children were delighted with the gift of sweets they received. It might have been better if there had been more emphasis on Christmas-themed dishes. Used plates and glasses were promptly cleared away, making dining stress-free—wonderful! Breakfast was also delicious. The guest room was clean, and overall service was excellent. Kacho is great too; we will definitely return!

  • 5.00
    sobu3349

    A Hotel with outstanding hospitality.

    We were well taken care of by everyone, including the manager. Our Room was upgraded as well. From the greetings of the cleaning staff to the attentiveness of the manager, everyone's hospitality was exceptional. We also attended a Hotel-hosted dinner show, which showcased outstanding organization and attention to detail. We will definitely stay again. The handling of any issues was efficient, allowing us to wait with peace of mind.

  • 4.50
    プリンセス・ピンク

    Luxury Hotel, a place to relax and rejuvenate in a serene environment.

    I had always wanted to stay here, and it was just as luxurious as I had imagined. The staff's hospitality was excellent, always stopping to bow when passing in the hallway. The room was spacious, and the Heian-kyo view with autumn leaves from the window was incredibly soothing. The hotel’s 135-year history exudes a sense of grandeur while maintaining a modern and contemporary design. The expansive, beautiful garden and stunning scenery were truly captivating. Breakfast offered a wide variety of delicious options; I regret not being able to try everything. However, while the large public bath is an onsen, it lacked distinctive features despite my high expectations, which left me slightly disappointed. That said, bathing in the spacious facility while enjoying views of the garden provided a peaceful escape from everyday noise. I hope this historic accommodation continues to shine with pride in its legacy as an established brand. Thank you for your hospitality. One note: there were times when tables in the lounge were not cleared after use, leaving me unsure if I could sit there comfortably.

  • 4.17
    ラルフ67

    Room Service

    Overall, I was satisfied. However, when I ordered fruit through room service, there was a disappointing aspect. I hope for improvements in the value of room service.

  • 5.00
    ターキーバス

    Comfortable Hotel Life

    We enjoyed the Westin Club with a suite stay again, and for the first time, we were upgraded to a Heian-kyo view room where we could enjoy a panoramic view of Kyoto from daytime to nighttime. Thank you very much. The spacious and clean onsen facility, the helpful satellite at Kyoto Station, and the convenient shuttle service provided the usual satisfying experience. We look forward to staying again.

  • 4.33
    タイガーズゲート

    Payment at the front desk was unorganized and surprising.

    Parking is available from the morning of your stay until 5:00 PM on the day of checkout, which was surprising at first. However, the handling of Diamond Member benefits was unclear, and the processing at checkout was careless, which was disappointing. It did not feel like it belonged to the same group as The Ritz-Carlton Tokyo or Nagoya Marriott.

  • 4.83
    はなゆず

    Close to Gion with a wonderful Onsen, simply the best!

    We stayed here again this year following our visit last year. The location is convenient, being close to Gion and Kawaramachi. We stayed in a Deluxe Twin Room on the 9th floor, where we could enjoy the view of trees just starting to show autumn colors, which was lovely. The Onsen was spacious and allowed us to relax comfortably. We would love to stay here again. This time, we only had the breakfast buffet and did not use the restaurant for dinner.

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  • 4.50
    冷血

    The spa is amazing.

    The IKYU Diamond benefits were not applied, and I had to request parking service and credit myself. Although it was not very crowded, no room upgrade was offered. Other than that, the staff were kind and provided warm hospitality unique to an established Hotel. The teppanyaki dinner and breakfast buffet were both extremely delicious. It is a Hotel I would like to stay at again if given the opportunity.

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  • 4.17
    ツインマミー

    Terms and Conditions for Spa Use

    To ensure everyone can enjoy the spa comfortably, we feel it is necessary to reconsider the usage conditions. While many well-behaved young children exist, some foreign tourists' children seemed to use the facility like a heated pool, possibly due to cultural differences. Their guardians made no effort to teach proper manners. Booking through IKYU.com often comes with certain benefits. If these promises cannot be reliably fulfilled, it would be better not to include them as benefits to avoid leaving guests with a negative impression. The staff handling check-in and check-out may need additional training as flexible responses are required in such roles. Perhaps our expectations were too high. However, the restaurant staff provided exceptional service.

  • 4.83
    カピさんラブ

    From the moment we g...

    From the moment we got out of the car at the entrance, everything from check-in to being shown to our room was incredibly smooth and pleasant. The SPA exceeded expectations with its comfort. Since it was a weekday, it wasn’t crowded, allowing us to relax and enjoy it fully. The Club Lounge offers great views and attentive service; however, alcohol service starts at 5 PM, and only sparkling wine—not champagne—was available, which was a bit disappointing. Still, they made cocktails upon request, so we had fun trying different options. The breakfast restaurant has very high ceilings that create an open atmosphere. They kindly asked us about our seating preferences so we could enjoy a relaxing meal in our preferred spot. The menu seemed focused on healthy dishes with plenty of vegetables and a good selection of Japanese cuisine. I appreciated this concept; however, my husband found the lack of meat dishes somewhat unsatisfying. Most guests were international visitors but maintained a calm atmosphere that didn’t bother us at all. All hotel staff were polite and friendly with warm smiles, reflecting the high quality of this accommodation.

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