Ulasan & Kesan Tamu The Westin Miyako Kyoto - 6 Halaman

(Prefektur Kyoto/Higashiyama Keage) [Total 265 Kamar]
Skor Keseluruhan
4.68
Luar biasa (192)
  • Kamar & Fasilitas
    4.76
  • Fasilitas
    4.70
  • Layanan Pelanggan
    4.63
  • Makanan
    4.59
  • Mata air panas・Pemandian
    4.77
  • Kepuasan
    4.64
  • 4.17
    チュウチュウ

    There was inconsistency in the service.

    The breakfast and dinner service had many staff members, but only a few provided good service. While everyone was patrolling and checking their surroundings, they didn't notice that my water was empty and I was in need. When I finally spoke up, the staff member, despite me still being in the middle of my meal, asked, "Are you done?" without listening to my request. It was disappointing that the basics of hospitality and service were lacking. However, the front desk staff and the satellite concierge who helped transport my luggage to Kyoto Station provided excellent service. I hope for service that reflects the spirit of hospitality and exceeds the value of the price. Despite this, it was a Hotel I would like to visit again. Thank you very much. It is truly a wonderful Hotel.

  • 4.83
    青い鳥さん

    Tea Pack

    The Westin Miyako Hotel initially accommodated us at Kasuien, then in a Heian View room, and this time we stayed in a Junior Suite room. The staff's greetings are always pleasant, and it's a hotel we love. We were delighted with the expensive amenities provided in the suite room this time, but to be honest, the tea bags (sencha) were not good. At Kasuien, there was an incredibly delicious tea bag called Ginkaku? so I went to Fukujuen in Shijo to purchase it later. The konpeito was also an elegant confectionery, truly befitting Kasuien. While it's understandable to differentiate, I would hope for a high-quality tea bag in the suite room. We had a wonderful New Year, including the delicious fish in the New Year's Japanese set meal.

  • 3.50
    ゆれり

    About Our Customer Service

    When checking in, I handed my parking ticket to the staff at the check-in counter just in case and inquired about the parking fee and settlement. At that time, I was told, "The parking fee has already been paid, so you just need to insert the parking ticket into the machine," but in reality, an additional payment of 1500 yen was required. Also, when I went to get soy milk at the breakfast buffet, a young employee asked an older employee which container was for the soy milk. The older employee raised their voice, saying, "It's right there, you should know without having to ask," loud enough for me to hear. I understand they were busy, but it was unpleasant to hear one staff member yelling at another in a loud voice, which put me in a bad mood from the morning.

  • 4.00
    りきりん

    The spa was good.

    I had high expectations due to the high review ratings, but if I were to pay the same amount, I think I would have been better off choosing another hotel. The junior suite room was quite small. The club lounge was very lively and not relaxing. Especially during cocktail time, it started all at once with loud calls from the staff, and guests swarmed the food, making it feel like a cheap all-you-can-eat buffet. There is no luxury feel of a star-rated hotel, so I wouldn't recommend it to anyone who doesn't like a homey atmosphere. The staff also did not provide service befitting the club floor. The breakfast at Rakusora was neither good nor bad. It was tasty, but compared to other hotels, just average? The spa was very good. The onsen is truly recommended!! The club floor overall was disappointing, so I felt staying on the regular floor would be more cost-effective. (It seems like many people are aiming for an upgrade.)

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  • 5.00
    takumi0931

    A wide variety of highly satisfying breakfast options

    I was satisfied with both the rooms and the spa. The variety of breakfast was especially wonderful. It was full of ideas. This is a Hotel with the capability to rival new hotels.

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  • 5.00
    よしおやっさん

    I felt the dignity of a long-established Hotel in Kyoto.

    The Facility is very well maintained, and the customer service was worthy of a luxury Hotel. We enjoyed a wonderful Hotel stay, indulging in both the French cuisine at the main dining and the spa Facility. If you have time, it's nice to climb the hill behind and enjoy the view of Kyoto.

  • 4.83
    Charo ちゃん

    Satisfied.

    The spa and breakfast were particularly satisfying. The men's spa had a luxurious use of space, with a comfortable distance between the bathing area and the changing room, keeping the changing room dry and clean. Staff frequently cleaned the shower area and sauna, maintaining cleanliness at all times. I would visit again just for the spa. At breakfast, freshly made rice balls were served on-site, which was delicious and unique—enjoying fresh rice in this way was refreshing. The Room was also comfortable. Although the bathroom in the Room was clean and spacious, I didn't use it as I opted for the spa instead. Having a concierge at Kyoto Station to store suitcases while sightseeing was very convenient. If there’s one suggestion to make, it would be about the shop—it felt somewhat isolated with limited stock that seemed more catered to international visitors rather than domestic travelers like me; hence it wasn’t very appealing personally.

  • 4.67
    白くま子

    I felt that the lack of signage in the facility was a bit unhelpful.

    Please display a large red arrow and the words "Step Present" at the step from the entrance of the large public bath to the locker in the changing room. Without my glasses in the bath, I couldn't see it clearly and thought it was flat, only to step down hard with my bare feet. Fortunately, I wasn't injured, but it was dangerous. Please write clear and large instructions on how to use the faucets, showers, and hairdryers near their respective locations. I couldn't find any instructions and tried to use them on my own, but they wouldn't work. I struggled, especially with the hairdryer, to the point of almost giving up. At such times, there were no staff around, and I felt awkward walking around in a state of undress looking for someone to ask, so I gave up. My elderly mother said the path to the large public bath was like a maze, and she got lost. I also got slightly lost. After searching thoroughly, I found some signs, but they were not noticeable. I would like more arrows and explanations displayed prominently. According to other guests' reviews, there seem to be many repeat visitors who are familiar with the layout and how to use things, so they probably don't need signs. If the hotel were to display large, colorful signs everywhere, it might be considered "not stylish" or "a bit off" for a luxury hotel. The hotel's thinking might be that repeat visitors won't have trouble, and if style and ambiance are prioritized, then that's understandable. The staff's service and consideration were excellent, and my mother and I were very grateful for the staff of the Miyako Hotel. The morning newspaper service, which has become rare recently, was a delight for newspaper lovers. The staff kindly assisted with bedding consultations, allowing us to sleep comfortably and warmly. The breakfast content, taste, and staff service were excellent, and we enjoyed it. I've written at length about some not-so-good things, but this is just my personal impression as a first-time guest at this hotel. Everyone has different feelings and expectations from a hotel, and the hotel has its own philosophy. I apologize if the wonderful hotel staff, who took such good care of us, feel offended by my comments. Thank you very much for allowing my mother and me to have a pleasant stay. We are very grateful for your hospitality.

  • 5.00
    シンデレラよ

    We were able to relax with our family in a wonderful Room.

  • 5.00
    つっちいーさん

    Unchanging Hospitality

    In Kyoto during December, we returned amulets to the shrine, received new ones, and strolled around Teramachi Street and Sanjo Street to look at New Year's items. Although it was a bit cold, we had a wonderful time soaking in the onsen at Stays "Kasui-en" and fully enjoyed the remaining yellow leaves. "Kasui-en" is a property that my wife is very fond of, and we make it a point to visit once a year. This property is not only beautiful in terms of its building and rooms, but at "Kasui-en," the hospitality from the proprietress and everyone else has remained unchanged since our first visit, always making it a place where we can relax as if returning to our own home. Honestly, I would like to keep Kasui-en a secret...

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  • 4.67
    pianoピアノ

    Room with a wonderful view of Heian-kyo

    I stayed at the renovated and modernized Laoshou Hotel with a great view. As expected, it was a hotel with a wonderful view. I used the club lounge, but during cocktail time it was extremely crowded and I couldn't relax, so I left early. The breakfast restaurant had a wide variety of dishes, but the taste didn't suit me. I was satisfied because the room and the view were good.

  • 3.50
    megurin1234

    I used the club floo...

    I used the club floor of another hotel and was very satisfied, so I decided to use this hotel this time. The exterior is old, but the interior and rooms are very clean, as expected from a long-established hotel. The bath was also very pleasant to use. And the club lounge, which I was most looking forward to. Disappointment from the moment I entered. I was ignored by the staff. Not just by one person, but by several. Even when clearing the plates, they were silent. And they had a sullen look on their faces. Did I do something wrong? I thought about it, but since it was from the moment I entered, I couldn't think of anything. And when I went to pour tea from the pot, a male staff member was cleaning or doing something with the coffee machine next to the pot, and had placed tools in front of the pot, so I couldn't use it and waited beside him (he glanced at me when I arrived, so he noticed), but he continued working without moving aside. I finally said "excuse me" and he moved to the right, but again, without a word. I have stayed at various hotels before, but I have never been ignored. Even at hotels priced below the Westin, I have never been ignored. The staff who guided me to the front desk and my room were very kind, and I thought they were as expected, so this incident was even more shocking. (When I visited at a different time, I was served normally.) I probably won't visit again.

  • 5.00
    ピーターパン

    Spa Kacho is the best.

    This time, although it was a one-night stay, thank you for upgrading us to a Room with a Heian-kyo view and extending our checkout by one hour. Thanks to you, we were able to relax and enjoy our stay. We will use your services again.

  • 3.83
    suzusanosuke

    Onsen and private balcony are everything.

    There is a labor shortage throughout Japan, and this place is no exception, as I was kept waiting at check-in. A staff member casually asked each person in the long line for their name. This is not the behavior of a luxury Hotel. The amenities are not bad, but the tea provided is like that of a Business Hotel, which is disappointing. The room had a view of Heian-kyo, and the view was magnificent. This scenery and the Onsen are the highlights of this Hotel.

  • 5.00
    あーる@ぐれい

    Use with confidence

    I have used this facility several times, and each time I have spent a pleasant time. Although the lounge was full and I had to wait a bit, I was able to have a light drink before leaving the lounge by the time of my restaurant reservation. The operation of the full lounge seemed challenging, but it was handled efficiently, which was impressive. Having a light drink and chatting for about 40 minutes was sufficient. The bathing facility here is always quiet whenever I visit, and the staff clean frequently, making it a pleasant experience. Thank you very much. I will use it again.

  • 4.83
    memiSQ

    Kanreki Celebration & Recovery Celebration

    Thank you for accommodating an additional guest at the last minute. The experience was so good that even as a local from Kyoto, I wanted to stay! They were very satisfied. Thank you. The only disappointment was that initially, there was only one set of toiletries in the room, and only two glasses in the bathroom. There were also only two room key cards. Was it because the room wasn't ready at the check-in time of 3 PM? (Check-in took a long time, and we waited in the lobby for over 30 minutes, finally getting into the room just before 4 PM.) Everything else was prepared for three people. The autumn leaves were beautiful, and the garden within the hotel is a must-see. The Onsen was also excellent. We parted ways with the shared ambition of staying at Kasuien next time. The restaurant staff's service was very well received. We were delighted that they handled the whims of three middle-aged women with laughter. The afternoon tea was also excellent in both taste and presentation, and we couldn't help but indulge in the variety of teas.

  • 4.00
    リシア

    Quite Expensive Inbound Kyoto

    It was a two-night stay in Kyoto, where the service prices were unusually high due to inbound tourism, whether it was autumn or winter. Since it was a weekday stay, there were fewer guests than on weekends, allowing for a more relaxed experience. Honestly, as I use a car, I always rely on the Westin. It would be helpful if it were more affordable.

  • 5.00
    子連れパパ

    Relax and unwind

    Although it is an old Hotel, it is well-maintained, so there is no stress. Above all, there is no inconsistency in the staff's service, and everyone is kind. The children said, "It was fun, I want to come again." Thank you very much.

  • 5.00
    かめれおん

    There are many Stays in Kyoto, but

    Since the Meiji era, the status of this place, which has welcomed the imperial family and many state guests, remains unshaken even in the Reiwa era.

  • 5.00
    mayann

    I used it for one ni...

    I used it for one night for my boyfriend's birthday. The Room was spacious and very comfortable. The breakfast buffet was also delicious. I would like to use it again.

  • 5.00
    ひこうせん845

    It is a wonderful Hotel.

    I stayed for the first time since the renewal. The staff were very kind and I had a pleasant stay. The spa was available, and it was very relaxing, so I hope to stay again. Just one point, the wait time for check-in was long, and I was worried about making it to my acquaintance's party...

  • 4.83
    ぜろななみ

    Your destination is the spa and pool.

    It was a bit far to the spa, but we were able to relax as it was almost like a private reservation. The reclining chair in the semi-open-air bath was great for a half-body bath, and it was nice that the washing area wasn't too visible from the bathtub. There were disinfectant wipes and vinyl covers available, so I could sit on the chair with peace of mind. I appreciated the thoughtful consideration for women. My husband also seemed to enjoy swimming to his heart's content as the pool was apparently reserved for him, and he was delighted with the birthday cake prepared for him. With the Onsen, pool, and gym, we were able to enjoy a relaxing meal in our Room, making it a wonderful birthday. The Japanese-style breakfast was also calm and enjoyable. Thank you very much.

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  • 4.50
    pamplelune

    We were upgraded to ...

    We were upgraded to a better Room. It was very comfortable and we had a pleasant stay. The SPA "Kachou" is very comfortable and highly recommended. The service by the male staff was appropriate and the response was good.

  • 5.00
    ハウスドラゴン

    I had a comfortable stay.

    You can overlook the calm cityscape from the Room with a view of Heian-kyo, and I noticed for the first time that there is a three-storied pagoda in the direction of Okazaki. I enjoyed both dinner and breakfast. They were very delicious. The next morning, when I opened the sliding window, the smell of tobacco came in. Was there a smoking corner below? That was the only disappointment.

  • 4.50
    ピーターパン

    I was able to relax.

    I stayed for three nights. The check-in process was smooth without any waiting. I frequently used the shuttle bus to get around. This time, instead of the usual alarm clock, there was an alarm clock wireless speaker, but I couldn't find the manual and didn't know how to set the alarm. Coincidentally, when someone came to clear the in-room dining dishes, they asked with a big smile, "Is there anything I can help you with?" When I inquired, they immediately had a staff member assist me and left the manual. Thank you very much.

  • 4.50
    ウルトラセブンh

    Disappointing

    As always, the spa is wonderful, and the atmosphere inside the facility is good. The problem, which I don't know when it started, is that you can no longer check in or out at the club lounge. It was one of the things I looked forward to, so it's very disappointing.

  • 3.17
    マックカフェ

    Hotel for foreign tourists Breakfast and SPA & gym are recommended

    First, to the Ikkyu.com office. The reservation confirmation email included a photo of the twin site view, and the reservation details were sent. This time, I booked a Deluxe Heian-kyo View Twin Room. I thought it was the same as the attached photo, but the room I was guided to was different. Upon checking, I was told that the photo was of a higher grade room. I would like the confirmation email to only include photos of the room I actually reserved. Regarding the hotel, the lobby was crowded with foreign guests, and I couldn't feel a calm atmosphere. There were few experienced porters and hotel staff, and I felt their customer service attitude and hotel knowledge were lacking. The room cleaning staff were mostly young foreign student part-timers, and since their Japanese was limited, I spoke in English. The reception at the SPA also didn't feel quite comfortable. The bed and sheets were good. The French restaurant, Dominique, was wonderful. The hotel's Japanese breakfast was also nice, as it was served in a different place from the buffet, allowing for a quiet and relaxed meal. If you don't mind not having a SPA or gym, at this price, there seem to be plenty of accommodation options with delicious and abundant buffets.

  • 4.83
    こゆび姫

    It was good!

    Overall, the hotel exceeded my expectations. I had stayed here in the past and was looking forward to it after the major renovation. The hallways and guest room ceilings are somewhat low, giving a sense of history, but the rooms are sufficiently clean, tastefully decorated, and have a luxurious feel, making them extremely comfortable. The large public bath also has a low ceiling (which is understandable), but the facilities are satisfactory. Personally, I might prefer the onsen here and at Mitsui. It's a hotel I would like to stay at again in Kyoto. I recommend it.

  • 4.50
    Dr.Kukku

    I would like two tall chairs in the twin room.

    I stayed for three consecutive nights for the first time after the renovation. Due to the heat, I spent a lot of time in the room, but it was a pity that I couldn't relax much. 　　There was only one chair with a backrest, so I had no choice but to lounge on the bed. 　　I wanted to take clothes out of my suitcase, but I wished there was space in the chest for that. 　　The hot spring was very nice. 　　The Japanese breakfast was delicious, but I was overwhelmed by the volume. 　　The buffet was okay. I used the shuttle bus several times. 　　It was very convenient.

  • 5.00
    yuchi.y

    This is a hotel that makes you want to come back again and again.

    I have decided to stay here whenever I visit Kyoto. This stay was also excellent. The upgraded room was lovely. Thank you for always being considerate. I would like to stay here again.

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