รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay - 9หน้า

(โอซาก้า/เพียง 1 สถานีจากสถานียูเมะชิมะ・โคสโมสแควร์) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.34
ดี (397)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.44
  • สิ่งอำนวยความสะดวก
    4.42
  • การบริการลูกค้า
    4.44
  • อาหาร
    4.15
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.17
  • ความพึงพอใจ
    4.35
  • 2.00
    マケエアイラナ*_*

    Grand Prince Hotel Osaka Bay

    It was a very disappointing Hotel in many ways. Check-in was neither good nor bad, but we had to ask where the elevator to the Room was, as it wasn't explained (there is no elevator near the check-in counter). The amenities we requested in advance were properly prepared. Thank you for that. The size of the Room and the feel of the bathroom were good, but detailed cleaning was not thorough. The grout in the shower room tiles, bathtub, and sink were not cleaned properly. It felt unpleasant, so I cleaned them myself using a provided toothbrush. We stayed for 9 nights here, and around the 3rd or 4th night, I noticed that an emergency window had been left open. Since this Room gets morning sunlight, we kept the curtains closed and didn’t notice earlier. I immediately contacted concierge to have it locked; however, I was shocked by their poor sense of security. Upon checking around our Room further, there was dust all over under the bed as well. Additionally, there is a shuttle bus between this Hotel and Osaka Umeda station; however, after evening hours it only runs once per hour which is very inconvenient. Given that this place carries "Prince Hotel" in its name, I expected something better... but it turned out to be very disappointing overall.

  • 4.83
    大坂のんた

    An Urban Resort Perfect for Adults

    I previously stayed at this Hotel before its rebranding and decided to try it again, intrigued by the Prince Group's services. Despite its excellent access from the city, it offers a waterfront urban Resort Hotel experience. The Room views, whether city or sea-facing, are captivating from every angle. From the Club Lounge on the top floor, I enjoyed a relaxing time in a spacious setting while overlooking central Osaka. The attentive care of the staff made my stay truly comfortable—thank you so much! This beautifully rebranded Hotel is one I would love to visit again.

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  • 5.00
    にーくん

    I made reservations ...

    I made reservations for one night at a time, but you accommodated a multiple night stay, which was truly helpful. The room was clean, and I would love to stay again.

  • 4.50
    おいしいし

    Enjoy the Resort

    The Room was upgraded to a Sunset Ocean View, offering a stunning view. The bathroom was spacious with a shower booth. It would have been nice to have bath salts provided. Breakfast included various seeds, raspberry vinegar, sour cream, bagels, Greek yogurt, and more, allowing for creative combinations; however, there were no main dishes available. At the basement restaurant, I used a complimentary drink ticket and enjoyed the meal there as well. Unfortunately, the jacuzzi at the pool was under maintenance for two days and unavailable; it would have been helpful if this information had been shared at the pool reception. The gym had a wide variety of equipment and was enjoyable to use. Adding massage chairs would be appreciated. Free rental wear and shoes were convenient; having swimwear, caps, and goggles available for rent would be even better. Before check-in on a weekday afternoon, I enjoyed rooftop barbecue in complete privacy as no one else was around—it was very relaxing. Opting for the bring-your-own-ingredients course resulted in bringing too much food but allowed me to enjoy an elegant dinner with leftovers in the spacious Room later that evening. A microwave on the second floor and a convenience store in the basement made it easy to grab additional items like beer when needed!

  • 4.67
    さすらいのホテラー

    It was truly grand.

    The quality of the evening cocktail dishes at the Club Lounge has significantly improved compared to when it was under Hyatt. Honestly, during the Hyatt days, I felt there wasn’t anything particularly delicious and it was more about enjoying the atmosphere. This time, I was amazed by how wonderful everything was. It has become a Club Lounge that makes me want to visit again. The Room also felt incredibly comfortable after being renovated. I also noticed an overall improvement in staff service; all female staff members from the front desk to the Club Lounge provided excellent hospitality. However, one disappointing point is that breakfast at The Café is shared with guests from Risonare, which means it can be noisy with families and children around. While this is understandable due to families with kids being present, it doesn’t suit guests who wish for a quiet and relaxing breakfast experience in connection with their use of the Club Lounge. I believe this is an area where Hotel should consider differentiation. Even if it's a limited menu, having breakfast available at the Club Lounge would be ideal for such guests.

  • 3.33
    ごきせんせ

    Business Hotel in the City Center

    I stayed here for the first time since the Hyatt Regency days. While the price has become more affordable, the atmosphere has become overly casual, resembling a Business Hotel commonly found in Chuo Ward. The reason is clear—there were poorly behaved groups staying here. Hotel staff need to take a firm stance against disruptive behavior; otherwise, regular guests like us might decide never to return. Please understand that allowing such behavior leaves no choice but to evaluate this Accommodation accordingly.

  • 4.50
    porsche1126

    Had a wonderful time. Would love to stay at this Hotel again.

  • 4.00
    宝山-10

    Luxurious atmosphere with excellent service.

    The luxurious entrance and front desk are impressive, and the service here is outstanding, completely different from the neighboring Quintessa Hotel. The staff maintained smiles throughout and even waved to our child. We stopped by after visiting Universal Studios, and the hospitality was just as excellent as at Universal! The Room was clean and comfortable, making our stay enjoyable. We had a fulfilling time here. This Hotel is definitely one we will return to!

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  • 4.40
    nyararan

    I had a very pleasant stay.

    The Facility was spacious, clean, and excellent as expected, but what stood out the most was the exceptional hospitality of the receptionists and staff, making our stay very pleasant. My mother-in-law, who has some difficulty walking, was with us, and they kindly provided a wheelchair without hesitation. Thank you so much. There was a restaurant with a great atmosphere inside the Hotel that I would have loved to try if we had more time in our schedule.

  • 3.83
    一休カッパ

    A Vacation to Cherish Every Moment

    Thank you for the room upgrade and late check-out upon check-in, allowing us to relax in a comfortable Room. However, the crab buffet we were looking forward to was disappointing due to careless preparation, but the breakfast buffet had a wide variety of options and was enjoyable.

  • 5.00
    kobayasi.y

    Above all, the staff are wonderful.

    The friendly and approachable staff were wonderful. We used the club lounge and felt very relaxed. My wife also enjoyed her time there. With the upcoming Expo, it will surely get busier. I hope this Hotel becomes even more delightful. Thank you, we will visit again. Special thanks to everyone at the lounge for taking care of us!

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  • 3.60
    バタービール

    Comfortable

    The size of the room, the size of the bed, and the way the sheets were folded were impeccable. I had a comfortable stay. The closet can store up to four large carry-ons. The full-length mirror was also cleaned beautifully, with not a single fingerprint on it. The night view was beautiful. The staff's response was excellent; they provided attentive service based on anticipating our questions before we even asked them. I thought the cleaning in the bathroom could be better; a clump of black hair came out from the upper drain. There were no oversights regarding linens, and various types of tea and coffee were always available in the room, making it almost ready for travel without much luggage. The path to the elevator is long. Convenience stores are not open 24 hours and close at 10 PM. A ticket was required for shuttle service due to capacity limits; prior notice would have been appreciated.

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  • 4.67
    ベリーウマーバ

    Renovated Guest Rooms

    The rooms were renovated about two years ago with the rebranding, and they have become very beautifully decorated. As it is called an urban Resort Hotel, the access is not too bad since it's in Osaka city, yet it has enough mood and comfort to make you feel like you're in a resort. We ordered both the breakfast buffet and room service for meals, and both were delicious. (Especially the basilico pizza was oven-baked, so very good!)

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  • 5.00
    porsche1126

    The sunset was very beautiful. Thank you for the nice Room.

  • 5.00
    イカちゃん3号

    Intex Event

    I stayed during an event at Intex. Unlike my previous stay, the room had been renovated and had a stylish feel, which was nice. As before, the response of the hotel staff was impressive, as expected from the Grand Prince, and it was naturally different from ordinary business hotels. Above all, the fact that the parking lot can be used for free until 3 PM on the day of stay is the best. I will stay again during the event!

  • 4.67
    けんさん＋

    The front desk service was particularly good.

  • 4.80
    HLG

    It was the best stay.

    Since staying in the newly renovated room at the Grand Prince Hotel for a multiple night stay at the end of last year, this was my second stay. This time, I had reserved the same room as before, but thanks to the IKYU special offer, I was upgraded to a room twice the size. The view, size, facility, and amenities were all perfect, and I was very satisfied. I wanted to spend a relaxing time in the room, so I stayed until just before the checkout time. I rated the facility as 4 because the TV had some connection issues and the BS channels didn't work, and the bathroom floor was cracked and repaired with tape, which bothered me. Other than that, including the staff's response, it was a very satisfying stay. With such experiences, I am tempted to consider staying just to enjoy the hotel. Although it's a bit ahead, I am already looking forward to my stay at the end of the year.

  • 4.60
    pudding555

    Excellent hospitality

    The customer service is excellent! As expected from a Japanese Hotel. All the staff greet you with a smile whenever you pass by, and even without saying anything, they ask if they can assist you with something. The front desk staff provided detailed explanations and guidance, offered several suggestions on how to spend time, and delivered truly outstanding service. The Room was very clean, making it comfortable and pleasant to stay in! There were plenty of lighting options, allowing you to adjust according to the situation. The Wi-Fi was smooth and fast, and I was happy to find power outlets and USB charging ports near the bed, along with a good number of outlets overall. If I may be a bit indulgent, I would have appreciated it if the shower in the shower room could be adjusted to a lower height and different angles. That said, the bathroom was spacious, and I was satisfied with the amenities. The bread with cream cheese that I purchased from the bakery? was incredibly delicious. It was so good that I would go out of my way to buy it again, so I highly recommend it.

  • 5.00
    007.

    Ocean View Stay

    Thanks to the Diamond Member benefits upgrade, I was able to stay in a spacious and lovely Room. The view from the window was beautiful, and I was able to enjoy a relaxing and luxurious time.

  • 4.67
    Amoretz

    Warm hospitality

    The staff welcomed us with a smile from check-in to check-out, which made us very happy. The woman who made eggs at the restaurant was kind and interacted brightly with others, which left a strong impression. Other staff members also provided excellent service. One thing to mention is that the door of the cabinet enclosing the room's refrigerator was difficult to close and kept opening, which was a bit concerning. Also, it would be nice if guests could use the spa. I thought 3000 yen was expensive for guests staying at the property.

  • 3.83
    HLG

    Business use.

    This was my first stay since it became the Grand Prince Hotel. I was able to stay in a newly renovated room, as they are renovating the rooms in sequence. Although it was a multiple night stay, I was using it for work, so unfortunately, I didn't have much time to enjoy the hotel life. Compared to when it was the Hyatt, the room feels brighter with more lighting. The TV mounted on the wall cannot be turned towards the table side, so I thought it might be designed for viewing from the bed. It would be appreciated if it could swivel even a little. Since this was a 3-night stay, it would be nice to have a bit more variety in the breakfast. The breakfast didn't change much, so it became a bit monotonous over the 3-night stay. Overall, it's a good hotel, and I would like to continue using it in the future.

  • 4.83
    一休、最高

    I love traveling.

    This was my second stay. As with the previous visit, it was very good, but just one thing... It seemed that the bathtub wasn't cleaned thoroughly, possibly because not many people use it regularly. Other than that, everything was perfect.

  • 4.50
    &Joe

    An excellent hidden Hotel

    This was my first stay, but the quality was comparable to high-end Japanese hotels and foreign brands around Umeda. As expected, the former Hyatt is different. The quality of the Facility is 5 stars. I stayed for two nights from Monday and liked it so much that I extended my stay. They properly reflected the IKYU Diamond benefits, upgraded me to a Room twice the size at 80 square meters, and kindly accepted my requests for a 20% off restaurant coupon and late checkout. The downside was that, perhaps due to its remote location, the occupancy is limited when there are no events nearby. The in-house restaurant was closed on Monday and Tuesday, so I relied on Room service. There were few staff, and it was a bit lonely without a bar to have a drink at night. Also, it was puzzling that while the gym and pool were free to use, only the bath was charged. However, the quality of Room service was very high, and I enjoyed a luxurious meal in a comfortable Room. The staff were well-trained, calm, and I was able to concentrate on work quietly. The round-trip shuttle from Umeda is convenient, and I would like to use it as my regular Property in Osaka in the future. It's a good Hotel, so it deserves to be more popular.

  • 5.00
    ボボッピ

    The renovated rooms are excellent.

    The renovated rooms feature a sophisticated design, offering a modern impression that is a complete departure from their previous appearance. The Room is not only new but also impeccably clean, providing a pleasant experience. The serene atmosphere of the lounge and the view from there were also excellent. The check-in and check-out procedures are always prompt and impressive.

  • 4.50
    ホテルstay大好き

    We have stayed with ...

    We have stayed with our family many times since the Hyatt days. This time, we also used the club floor. The staff's service was as excellent as always. However, since it became the Grand Prince Hotel, I feel that the service at the swimming club and the checkout staff, among others, has often been disappointing, perhaps due to inexperience. It is a hotel where I have always felt the hospitality was excellent, so I found this a bit disappointing. We were upgraded to a better room, and the meals on the club floor, breakfast, and meals at Basilico were as wonderful as ever, making for a very satisfying stay.

  • 5.00
    ピョコタンゴ

    Excellent hospitality

    I was worried about the renewal to Prince, but once I stayed, I realized how wonderful it is!! I will definitely use it again!!!

  • 5.00
    ryokouzuki3

    The Room and lounge were both good.

    During a weekday stay, the lounge was not crowded and the staff was friendly. With the Diamond member benefits, I was able to have a late checkout and relax. I would like to visit again.

  • 5.00
    ketune

    I was able to spend a relaxing time.

    We stayed for a family birthday celebration. Thank you for your thoughtful gesture with the cake and other treats. My family was very pleased. The room was also clean, and the staff's hospitality was excellent. The lounge was open and the food was delicious, allowing us to fully enjoy our stay. We also appreciated the paper cups for taking coffee to go. One small concern was that the window lock in the room might be broken. I apologize if this is not the case. We would love to stay again if we have the opportunity.

  • 4.17
    mohechan07

    A traditional and spacious Hotel

    It is the reliable Prince Hotel. Spacious, calm, and the staff are relaxed and courteous. Although it is a bit old, the construction is solid, so you can be satisfied. The bath is large, with a separate shower room, and the view of the sea from the window is nice. They also upgraded me as a Diamond member, and there were my favorite Mochisho Shizuku (Mochisho Shizuku) tea snacks and a message card, making it a hotel worth more than its price. I chose it for its location due to an event at the facility in front of the hotel, and it was the right choice. However, for those sightseeing in Osaka, you need to use the shuttle bus to get to the downtown area, so the location is a bit inconvenient. On weekends, there is a shuttle bus to USJ, but since it was a weekday, I took a taxi from the hotel, and the fare was 5000 yen one way. For your reference. For breakfast, the chef prepares three egg dishes on the spot. The Danish pastries are delicious and recommended.

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  • 3.83
    さまよえる日本人

    The building is very...

    The building is very spacious and impressive, giving a sense of luxury. The staff is attentive, and I thought the service was very good. What concerned me was that during check-in, I was told that my room was upgraded because I am a Diamond member. I had reserved a Deluxe Double, but the room provided was also a Deluxe Double on the 12th floor. Deluxe Doubles should be available from the 6th to the 22nd floor. I was disappointed with the 12th floor but hoped for a good view, only to find a view of an apartment complex. I thought it might be a renovated room (the room was very clean), but there were several black scratches on the bathtub, and there was hardened limescale, so the bathtub was old. I wondered what the upgrade was. The late checkout also felt reluctant. Asking "Until what time will you stay?" is not something you would normally hear. Room upgrades and late checkouts for Diamond member privileges often don't work during busy periods, so it would have been better to be clearly refused. Also, since the coffee in the room is instant powder, I wish I could bring back drip coffee from the restaurant venue.

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