รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay - 5หน้า

(โอซาก้า/เพียง 1 สถานีจากสถานียูเมะชิมะ・โคสโมสแควร์) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.33
ดี (399)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.44
  • สิ่งอำนวยความสะดวก
    4.42
  • การบริการลูกค้า
    4.44
  • อาหาร
    4.14
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.17
  • ความพึงพอใจ
    4.35
  • 4.33
    晴のすけ

    The lounge is comfortable.

    When it was Hyatt, I loved the lounge atmosphere and view, and visited many times. This time, it was my first stay since it became Grand Prince Hotel. The charm of the lounge remains unchanged, allowing me to relax, and I would love to come again.

  • 4.20
    ボブ大西

    Regarding the Club Lounge

    It would be appreciated if alcohol (even just beer) is available during the Club Lounge tea time.

  • 1.00
    momo2121

    Unfortunately

    We were looking forward to our stay, but unfortunately, it was disappointing. For two guests, there was only one set of items like cotton and combs provided. It would have been more convenient if two sets were prepared from the beginning. The humidifier we requested in advance was not ready upon arrival. Additionally, there was a large staple attached to the pajamas, which could have caused injury if unnoticed before wearing them. There were many other small inconveniences as well, making our stay for my parents' 77th birthday celebration very disappointing and upsetting.

  • 4.40
    風子&812

    We were upgraded to a room twice the size of the one we reserved.

    I made a reservation to celebrate my friend's birthday. Check-in was at the lounge, but we had to wait for our turn without any cookies, drinks, or cups available, which was quite surprising. The staff were working very hard but seemed overwhelmed due to being short-staffed—something I’ve never experienced before. Finally, it was our turn, and when we went to the front desk, they upgraded us to a room twice the size of the one we reserved—a delightful surprise! Although I had low expectations for the lounge after that experience, later on, we were able to enjoy some food and drinks while waiting in line. It was much better than during tea time earlier. The upgraded room was incredibly comfortable and made our stay very enjoyable. However, I wonder if it's possible to increase staff numbers so guests can relax and enjoy a more elegant experience in the lounge without feeling anxious. Thank you to all the hardworking staff for your efforts!

  • 4.33
    yurikawa

    Impressed by the 80㎡ Room

    Despite the check-in time being from 3:00 PM, I was able to enter the Room an hour early, and I was impressed with the 80 sqm corner twin on the 13th floor as part of my IKYU Diamond benefits. The Room was so spacious and had a great view that it felt like a place I'd want to live in. One downside was that the nightwear provided was a yukata, which I didn’t use. Personally, I prefer separate-style pajamas or samue for comfort. This is also a common opinion shared on YouTube. I had hoped for individual amenities but received an explanation that they were discontinued for environmental reasons, which is understandable but still slightly disappointing. However, women receive individual Guerlain items or organic products nowadays, which is a nice touch—though this is just my personal preference. The lounge offered limited food options. When I visited at 5:30 PM in the evening, many guests were already there and some dishes like shrimp were already gone without replenishment, which was slightly disappointing. Still, I enjoyed myself with their alcohol selection. Breakfast at the first-floor restaurant was average. Although I managed to swim twice in the pool during my stay, having more time would have been ideal. Overall though, it was a relaxing two-day stay with excellent staff who left a positive impression. I'd love to visit again!

  • 4.67
    まきすみおやこさん

    The night view was b...

    The night view was beautiful, and the Hotel had a sophisticated atmosphere. The Room featured plenty of white tiles and marble, giving it a classic Hotel feel and allowing us to enjoy a luxurious experience. Although I missed out on some Diamond Member benefits, the overall luxurious impression of the Hotel was more than enough. Despite many staff members being foreigners, their Japanese skills were flawless and truly impressive.

  • 4.67
    京都乙女

    Enjoy a Relaxing Hotel Stay

    The breakfast was delicious with a wide variety of options. With the checkout time being until 12:00, I was able to relax in the spacious, quiet Room with a great view after enjoying the wonderful breakfast. It was very refreshing.

  • 4.50
    ginger97

    The bell desk, front...

    The bell desk, front desk, concierge, room service, and restaurant staff all provided exceptionally polite service, making my stay very pleasant. For dinner, I tried the buffet, and every dish was delicious. The roast beef stood out in particular—it was among the best I've ever had at any Hotel in terms of both quality and flavor, ranking in my personal top five. Although the club floor was quite crowded, the light snacks offered there were also quite tasty. The sofas were spacious and comfortable for relaxing. The Room amenities were minimal but promptly delivered via room service upon request—though some guests might find this slightly inconvenient. However, one disappointing aspect was that the sanitary bag in the Room had not been cleaned and still contained items from a previous guest. If not for this oversight, it would have truly lived up to Prince's high standards!

  • 3.50
    ホテル生活バンザイ

    The club room's sleepwear is made of comfortable material in a Western style.

    Why is the upgraded room for Diamond members equipped with outdated yukata-style sleepwear? In other accommodations in Osaka, Kyoto, and Kobe with club rooms, softer materials are used for better sleeping comfort. The old-style yukata is made from cheap fabric that has always been uncomfortable for sleeping due to its texture. While double-gauze fabric sleepwear offers better comfort, it tends to be expensive and rarely seen even in accommodations. I don't understand why this outdated style of sleepwear persists in club rooms—perhaps it's aimed at impressing foreign guests with its traditional Japanese appearance? Additionally, yukata-style sleepwear tends to come undone easily and is not ideal for sleeping. The service provided by the international staff is kind and attentive, the club lounge improves every time I visit, breakfast now offers a wider variety of Japanese dishes, and even the tiles on the outdoor premises are well-maintained—everything else feels perfect. However, when it comes to sleeping in the club room, I'm always disappointed and end up wearing my own undergarments to bed. Despite this inconvenience, I would still consider returning again.

  • 4.00
    happyyto

    Room size

    The room size was great. The stylish interior was also nice. Amenities were limited. Overall, it was a comfortable stay.

  • 5.00
    Nao770

    We had a wonderful time!

    The lounge was available from around noon, and we enjoyed both the food and drinks. Breakfast offered a wide variety of options and was very satisfying. The staff provided polite and excellent service. Additionally, as it was a family member's birthday, they kindly gifted us a pound cake, which brought great joy! The guest rooms and facilities were clean, and we enjoyed features like the view bath. Although management has changed from Hyatt to Prince, the quality of service remained consistent. We had a wonderful time during our stay and would love to visit again if given the opportunity!

  • 5.00
    ケンタロー2015

    It was excellent.

    Stayed in the Club Premier King Room with family of four on December 31st. The room was exceptional, with ample space, separate bath and shower facilities, a coffee maker, thick indoor slippers, and a stunning ocean view. It was truly perfect. We enjoyed the Club Lounge benefits throughout all time slots. The drinks and food were delicious, and we appreciated the relaxed atmosphere without any crowding during this festive season. As part of the New Year's events, we had Toshikoshi Soba (available for an additional fee), which was incredibly tasty. It was even delivered via room service so we could enjoy it while watching TV—very convenient. Although we didn’t participate this time, there were other events such as a countdown party within the hotel, sunrise viewing on New Year’s Day, and traditional lion dance performances. We’d love to join these activities in the future. Breakfast offered a wide variety of options including freshly made omelets on-site as well as traditional Osechi dishes and Zoni soup—all very delicious. The staff provided excellent service with no complaints at all. However, one minor suggestion: The smoking area is located outdoors only. During this season it gets quite cold; having some wind protection like those found in city smoking areas would be much appreciated for comfort.

  • 4.83
    obri

    Convenient Access

    The shuttle bus from Osaka Station is convenient. The Hotel has a great location, and the view from the Room was enjoyable, allowing for a relaxing stay. However, the pool temperature was a bit too low, which was disappointing.

  • 5.00
    フィアットパンダ

    Please ensure the smoking area is located indoors.

    It was a wonderful Hotel, but the smoking area being outside was cold, so I hope that can be improved.

  • 5.00
    大坂のんた

    Beautiful Hotel by the Sea

    During my previous stay, the staff on the Club Floor provided exceptionally pleasant service, which I greatly appreciated. This time as well, I enjoyed the presentation time on the Club Floor. From the top floor, I admired views of Osaka City and indulged in the scenery transitioning from daytime to nighttime. The surrounding bay area is perfect for a stroll, offering an urban resort experience while staying in Osaka City. The upgraded room provided as part of the Diamond benefits was absolutely fantastic, making me an even bigger fan. This is a wonderful hotel that makes you want to visit again and again.

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  • 5.00
    yokohama1963

    A wonderful Hotel.

    The front desk service was excellent, and the Room's view and bed were also great, making for a very comfortable stay.

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  • 5.00
    jpmk7a

    I live in Osaka, but...

    I live in Osaka, but this is an accommodation I love so much that I want to come and stay regularly. You can enjoy a calm and relaxing time in a luxurious atmosphere.

  • 4.83
    kurotan

    We received very kind and attentive service.

    The staff on the Club Floor were very kind and took great care of us. It was a Hotel we would definitely like to stay at again when we have the opportunity.

  • 4.50
    たーまま

    I had a relaxing time.

    Stayed for one night with breakfast included. The staff, including many from abroad, were all kind and courteous, making my stay very pleasant. The breakfast buffet was delicious. I enjoy having tea time at the Hotel lounge, but unfortunately, afternoon tea here is only available on weekends and there were no dessert plates or parfaits offered, which was a bit disappointing.

  • 4.33
    @mickey

    The quality of the club lounge has declined.

    The quality of the evening food at the Club Lounge has declined, which was disappointing. I didn’t have high expectations for the Afternoon Tea Time food as it has never been abundant in variety or quantity, but the selection and content of the evening food were very underwhelming. I hope this was just an off day. This has been my favorite Hotel since its Hyatt days, and I would like to continue staying here. I hope you can review this matter from a guest’s perspective. Thank you in advance.

  • 2.67
    sabanokeserasera

    The afternoon offeri...

    The afternoon offerings at the club lounge were extremely limited in both variety and quantity, with no replenishments, which was disappointing. The evening service was only slightly better but still unsatisfactory. While the staff were exceptionally good, the contrast was striking. I don't think leaving a review like this will bring any changes, but I decided to post it anyway. By the way, this was my third visit this year, and it was by far the most disappointing experience.

  • 5.00
    イエローシナモンイースト

    Perfect for enjoying your stay at the Hotel.

    I stayed at the hotel to attend a dinner show held there. In conclusion, it was the perfect accommodation to relax and enjoy my time. The hotel's restaurant kindly made a custom cake for me, which was delivered as room service after the dinner show when I spent time chatting with friends in the room. Thanks to late checkout, I could enjoy my hotel life leisurely until 1 PM. The room was spacious enough and very convenient to use. It was such a wonderful hotel that I would love to stay again next year!

  • 4.67
    yuzurico

    With my daughter

    I stayed in a lovely room with a night view for my daughter to enjoy her fan activities. Since minors cannot stay alone, I decided to stay as well. We booked a high-floor plan with lounge access to make the most of it. The accommodation included breakfast, making it a great value. They promptly brought items like humidifiers and hair irons upon request, which was very helpful. The lounge had an excellent view; we enjoyed tea time right after check-in and indulged in cocktails and luxurious snacks during cocktail time, experiencing an extraordinary atmosphere. The lounge staff were very friendly, making the stay comfortable and pleasant. With direct bus access from Umeda, I would love to use this plan with lounge access again for another extraordinary experience!

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  • 4.83
    とんとんこ

    Executive Floor Access

    I stayed on the Executive Floor with a friend to relax and enjoy our time at the hotel. We used the shuttle service from Osaka Station, and it took less than 30 minutes by bus. Upon entering the hotel, we were greeted by a lovely fragrance, a spacious lobby, and a beautiful Christmas tree. The staff who assisted us during check-in were polite, had wonderful smiles, and provided excellent service. Although we arrived slightly earlier than the check-in time, they informed us that our room was ready. The Club Floor on the top level offered stunning views and a relaxing atmosphere. We enjoyed cookies, cakes, fruits, and lively conversations with each other! As evening fell, candles were lit on the tables creating an enchanting ambiance alongside breathtaking night views. Sparkling wine and beer were served along with smoked salmon, salads, Chinese sticky rice dumplings (chima), and takoyaki. While discussing how nice it would be to take photos in this beautiful space of the Club Floor area, one of the staff kindly offered to take pictures for us. They captured many great shots from fantastic angles! Our room was very spacious with great views—a truly wonderful accommodation. While there weren’t many amenities provided in-room initially such as skincare sets or bath salts—these could easily be requested via front desk call services which promptly delivered them upon request! The bathroom setup included separate spaces for both shower booths & bathtubs which added convenience & comfort during use! Breakfast wasn’t exclusive solely towards club-floor guests but instead held downstairs within general dining areas; however variety-wise especially bread selections stood out impressively deliciously! My personal favorites being blueberry danish pastries alongside chestnut cream-filled ones featuring crispy layers paired w custard fillings topped blueberries delightfully satisfying tastebuds overall! Live kitchen stations also featured options like Eggs Benedict/Omelets freshly prepared per order preferences too enhancing breakfast experiences further positively memorable ways altogether!! As Diamond Members perks extended late-checkout privileges complimentary welcome drink vouchers redeemable bar lounges respectively maximizing enjoyment opportunities throughout stays entirely fulfilling expectations beyond satisfaction levels achieved ultimately!! Having experienced numerous accommodations previously through frequent "staycation" trips together friends alike—this particular establishment’s exceptional customer-service interactions left lasting impressions ranking highest amongst all others encountered thus far personally speaking genuinely heartfelt gratitude expressed sincerely towards everyone involved making moments unforgettable cherished forevermore!!

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  • 1.67
    ゆりんぱ

    Anniversary Accommodation

    For our first wedding anniversary as a wheelchair user, we chose to stay at an accommodation. While we usually celebrate anniversaries at an onsen with a private open-air bath, this time we opted for a nearby hotel with a club lounge and wheelchair accessibility due to health concerns. After multiple inquiries, we completed the reservation. The parking and shower chair arrangements were appreciated; however, the overall experience was disappointing. 1) The upgraded high-floor room provided as part of the Diamond Member benefits was spacious with great views. However, amenities (excluding toothbrushes) were only prepared for one person despite being booked for three guests—this is unacceptable for such rooms. Since the front desk was unreachable, we used our own items and later confirmed that "amenities are provided upon request." If that's the case, it should be explained during check-in or not listed on the website as standard provisions. 2) Regarding lounge access, there were inconsistencies in staff service and food offerings. When considering reservations, I referred to reviews and guest-uploaded photos online. On our visit day—with only about three groups using the lounge—snack options were available throughout but hot meals consisted solely of pasta without any fish or meat dishes. It’s disappointing that services vary so drastically depending on guest numbers or dates. Unlike what reviews suggested about warm hospitality from staff members in lounges elsewhere, this experience felt unwelcoming; after briefly viewing night scenery from there awkwardly seated amidst discomforts—we returned early back into our room instead. 3) Despite notifying beforehand via comments/inquiries regarding celebrating such special occasion like wedding anniversaries—it saddened us deeply when none among their team even congratulated us verbally! Reading other reviews revealed stark differences where some guests received thoughtful gestures beyond mere words while others faced cost-cutting measures devoid entirely lacking basic acknowledgment altogether leaving me wondering why? As someone relying heavily upon assistance due mobility challenges—I tried maintaining utmost politeness towards everyone yet ended up feeling drained emotionally throughout entire stay ultimately cutting short plans returning home right after breakfast next morning prematurely disappointed especially given fond memories associated previously staying under Hyatt brand properties making future visits unlikely consideration anymore hereafter!

  • 4.67
    PALEKAIKO

    Relaxing Staycation

    A charming Hotel with a wonderful atmosphere since its Hyatt days. This time, as an IKYU Diamond member, I enjoyed upgraded Rooms for both days and checked in right after enjoying the lunch buffet on the first day at around 13:30. Thanks to the IKYU Diamond benefits, I was able to check out at around 13:30 as well, allowing me to fully enjoy a total of 48 hours of staycation. With facilities like a pool and fitness center, along with access to the club lounge, I spent an elegant day within the Hotel. The Lawson convenience store located on B1 was surprisingly handy. While not every staff member stood out, those who assisted me at the front desk and a friendly woman in the lounge made my experience pleasant overall. I would love to create another opportunity to stay here again!

  • 4.50
    nkmmf＊＊＊

    A lounge with great views from the upper floors

    We were truly impressed once again by the staff’s warm smiles, thoughtful attention to detail, and courteous service. We also enjoyed the afternoon tea and cocktail time in the lounge—everything was delicious and very satisfying. In particular, we really loved the sweets at afternoon tea. The view from the high floor was wonderful, and in the relaxed, calm atmosphere, my wife—who has been exhausted from caring for her parents—was able to enjoy a refreshing escape from everyday life. Thank you very much. It was even more comfortable than we expected, and we will definitely return. Thank you in advance for your continued hospitality.

  • 5.00
    くつちゃん

    This time, my stay w...

    This time, my stay was short due to personal errands and I only used the Hotel for sleeping, but I would love to stay longer next time. Thank you very much.

  • 5.00
    タルタルチキン

    Everything exceeded our expectations!

    I usually don't post reviews, but this experience was so amazing that I decided to share it! I stayed in the Premier Twin on the Club Floor. The room was very spacious, and above all, the view from the window was breathtaking with an incredible sense of openness! The Club Lounge always had cookies and drinks available during its open hours. During tea time, there were several types of sweets added, and during evening time, light meals (salads and a variety of dishes) were also served. I ate so much that I ended up not needing to order room service as planned—it was that satisfying! From check-in onwards, the staff at the Club Lounge (and even those at the breakfast venue) remembered my face. On departure, one of the staff members from the Club Lounge even escorted me to the elevator despite being very busy—thank you so much for your kindness. Below are two points where I thought improvements could enhance enjoyment even further (though it’s already wonderful as is): ① Internet Connection on TV The TV in my room was incredibly large with 4K resolution. Hoping to watch a movie on it, I tried pressing Netflix or other buttons on the remote control but they didn’t work. When attempting screen mirroring from my smartphone instead, I found iPhones weren’t supported while Android devices were compatible. However, only Google-related content like Google Search or YouTube displayed properly; apps like U-next or Tver only played audio without showing video... While this might be technically challenging to resolve now, it would be great if you could consider improving this feature in future. ② Breakfast Options For this IKYU.com plan specifically tied to this room type—only breakfast-inclusive plans were available for booking. While enjoying how quiet and relaxing time flowed at the Club Lounge overall—the main breakfast venue felt slightly busier due partly due its crowd size & activity levels compared comparatively speaking ideally having option eat within club-lounge itself perhaps ideal scenario though understand logistical constraints involved alternatively allowing guests staying club-floor choose between buffet-style downstairs OR opting-room-service-breakfast instead potentially providing opportunity leisurely enjoy meal privacy comfort own space! This is actually first-ever accommodation where purely based hotel-stay-experience alone—not factoring sightseeing attractions nearby—I genuinely want return again soon!!

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  • 4.17
    kenahi

    Thank you so much for a truly memorable and enjoyable day.

    I stayed at the accommodation with my childhood friend for a special trip celebrating their 77th birthday. At check-in, our room was upgraded, and upon entering, we were delighted to find a fruit platter and cake prepared for us. Thanks to the heartfelt hospitality, we had an unforgettable and wonderful hotel stay. We even set a new goal: "Let's stay at Grand Prince Hotel Osaka Bay again for the 80th birthday celebration by staying healthy and strong!" Thank you for making it such a memorable day.

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