รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay - 6หน้า

(โอซาก้า/เพียง 1 สถานีจากสถานียูเมะชิมะ・โคสโมสแควร์) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.34
ดี (397)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.44
  • สิ่งอำนวยความสะดวก
    4.42
  • การบริการลูกค้า
    4.44
  • อาหาร
    4.15
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.17
  • ความพึงพอใจ
    4.35
  • 5.00
    goro0105

    Relax in the lounge

    I have been a frequent guest since the Hyatt days. This time, perhaps due to staff shortages, tables were not cleared during tea time, and food and glassware were not replenished, leaving the area somewhat disorganized. During cocktail time, a large quantity of fried shrimp was served but remained untouched even two hours later. It might be better to serve them in smaller portions over several intervals to maintain their freshness and appeal.

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  • 5.00
    ホテル生活バンザイ

    A lounge that gets better with every visit

    This is my 7th time visiting the lounge, and I often use it because of its great offerings. This time, as an IKYU Diamond Member benefit, I was able to extend my Room stay until 2:00 PM and received a one-drink ticket for the bar. However, every time I visit, I feel disappointed with the breakfast—it’s underwhelming. I wish there were more Japanese side dishes or visually appealing and comforting options like simmered vegetables. There were some multi-national stewed dishes available, but three similar types seemed unnecessary—one would suffice. Other options included grilled bacon, sausages, curry, etc. The only items I consistently enjoy are congee, miso soup, tempura udon noodles, and fresh salad. The glass noodles served in the lounge were simple but delicious with a nice ham flavor. Looking forward to revisiting the lounge again!

  • 5.00
    sunu3627

    A Hotel with Exceptional Hospitality

    We stayed as a family to celebrate our wedding anniversary with our wheelchair-using child. Since we use a wheelchair, we had requested the use of an accessible parking space and bed guards. The room was conveniently located near the elevator, equipped with a bath chair, and even during breakfast, seating arrangements were thoughtfully handled. Perhaps because we mentioned it was for our wedding anniversary, we were given a high-floor room with a great view and even provided with a celebratory cake in the room. Although we booked this stay on a very affordable plan, the attentive service and thoughtful gestures exceeded expectations and made us truly happy. While excellent service is often expected at higher prices, receiving such exceptional care on an affordable plan was truly impressive. It turned out to be an amazing stay that reaffirmed how wonderful Prince Hotel is. Thank you so much!

  • 4.33
    Muraka

    Female staff in the lounge

    Check-in was done at the lounge. Although the staff had a foreign accent, their politeness and dedication were impressive, making the experience very pleasant. The view from the lounge is impeccable; however, there seem to be significant issues with the food menu. This is not about delays in service but rather an operational issue of the Facility. As for the main dish, which seemed to be sea bream carpaccio, it was served only once and no alternative raw fish dishes were provided afterward. At one point, cooked mackerel was served instead. Despite the staff's hard work, it felt like this affected my overall evaluation negatively. The room is spacious and user-friendly. The separation of the shower booth and bathtub felt inconvenient for me as a Japanese guest. However, considering many international guests stay here as well, this design might suit others' preferences better depending on individual values.

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  • 4.17
    星空マスター

    For the price,

    I think it is a good Hotel. Late at night, a family member fell ill, and we had to call an ambulance. The front desk staff's response was excellent. Thank you very much. I look forward to staying again.

  • 5.00
    みんとクッキー

    It was a highly satisfying Hotel stay.

    I had a very comfortable staycation on the Club Floor. The view from the Club Lounge was stunning, offering sights of the Expo venue's large roof ring and even Abeno Harukas in the distance. The lounge staff were highly professional and hospitable, engaging in pleasant conversations that made my experience enjoyable. Although I declined alcohol, I was offered non-alcoholic sparkling wine, which was so delicious that I ended up having seconds. While the tea time selection wasn’t extensive, everything served was delightful. During cocktail time, there were plenty of options including snacks, sweets, and fruits—leaving me completely satisfied. Perhaps because it was a Sunday evening, the lounge maintained a calm atmosphere throughout my visit, allowing me to relax fully. The Room featured a shower booth instead of a unit bath, which suited me perfectly as I'm not fond of unit baths—it was very comfortable. At breakfast in the restaurant, there was an excellent variety of salads—a treat for vegetable lovers like myself! A staff member at the bell desk kindly recommended walking routes for me to explore around ATC and other areas near Nanko; I thoroughly enjoyed it all. Though slightly removed from central city areas and unfamiliar with some routes at first—it turned out to be part of an enjoyable adventure as well! Thank you for such an amazing experience!

  • 4.83
    Tom Riddle

    Cost-effective Hotel

    Stayed in a 40m² Deluxe Twin Room, which was spacious enough with a sofa and table by the window. The room included a Nespresso machine, a deep bathtub, and a comfortable shower room, offering excellent value for money. Opted for the dinner and breakfast included plan, and since it was on weekdays, the dining experience was pleasant without any crowding. The menu featured a wide variety of options including omelets, eggs benedict, Japanese cuisine, Chinese dishes, Asian flavors, American meals, and desserts. The staff provided excellent service. A shuttle bus to Osaka Station (via highway) was available and took approximately 20 minutes.

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  • 4.60
    hirocome

    Well-maintained

    I stayed alone. The staff are very kind. There are many foreign guests. The building seems to be from the bubble era, with solid construction, making it very quiet and comfortable to stay in. The only concern was that the bathroom felt old, but it was clean.

  • 3.67
    春はウキウキ

    Shuttle service is available from JR Osaka Station, ensuring peace of mind.

    Upon entering the lobby for the first time, there was a pleasant fragrance, and we were warmly welcomed with polite guidance and smiles. It was also nice to relax in the lobby while waiting for our train on departure day. The meals were delicious, and the thoughtful gestures of the staff made us feel comfortable and happy. However, there were 3-4 small dead insects in the bathtub, I got bitten by an insect without noticing and felt itchy, and I had trouble sleeping due to what seemed like insects near the bed. Additionally, the drawer where tea packs were placed was quite dusty, which wasn’t pleasant. Even after cleaning it with antibacterial wet wipes I brought along, it didn’t feel completely clean. There was no air purifier in the room either—perhaps this room hadn’t been used for a while? These issues were disappointing; I hope they can be improved. Nonetheless, I would consider staying again when needed in the future.

  • 2.67
    duckで～す！！

    Dinner Information

    Alcohol and beverages are often provided for free nowadays, but even soft drinks were charged here. The canned juice offered was unexpected. The food was not warm, only heated by overhead lights, making dishes like sashimi too cold and unappetizing. Additionally, there were no Japanese dishes available, which was surprising. Overall, the food lacked effort to provide something truly delicious.

  • 5.00
    井香

    Excellent service

    Stayed with my middle school daughter for a conference and sightseeing. Chose the club floor as there would be times when she would be alone. From check-in to check-out, we had a very comfortable stay. Special thanks to the club floor manager for your kind attention regarding my daughter.

  • 5.00
    Saranne Saranne

    The Smiling Lounge

    It had been a long time since my last stay, now under the Prince brand instead of Hyatt. The staff were simply outstanding. The three female lounge staff I met during this visit always greeted me with warm smiles and made me feel genuinely welcome. Two of them, originally from Indonesia, were so charming and delightful that it truly warmed my heart. I am also grateful for how kindly they interacted with my overly cheerful mother. It felt like every member of the team at Prince Osaka Bay works with such kindness and care. Additionally, the fish dishes served during the lounge's cocktail time—Spanish mackerel and red snapper—were absolutely exceptional in quality. I left feeling completely refreshed. I will definitely return again. Thank you very much!

  • 4.50
    nom1221

    The shuttle service ...

    The shuttle service from Osaka Station was very convenient. Having stayed here before, I felt comfortable and secure during my stay. The reception staff were friendly and provided excellent service with a smile. This time, my room was upgraded to a slightly larger one, which was clean and pleasant. I had pre-booked the indoor pool, allowing me to relax and refresh. Dinner was served as a buffet; soft drinks were charged separately but the meal was delicious. The facility is spacious and provided a comfortable atmosphere. I look forward to staying here again in the future!

  • 5.00
    つさん

    I had a very relaxing stay.

    The service on the Club Floor was excellent, allowing for a relaxing stay. I had previously stayed here once when it was the Hyatt Regency. The Room was clean and very nice. I would love to stay again.

  • 4.67
    ikuko ikuko

    It was a comfortable and cost-effective Hotel.

    We stayed with three friends for a staycation purpose in a Plan with Club Lounge access. The Room was spacious enough for three people even with an extra bed, and the night view from the high floor was stunning, allowing us to enjoy a comfortable stay. Right after check-in, we headed to the much-anticipated Club Lounge, where we relaxed on spacious sofa seats while enjoying coffee, drinks, snacks, and light meals. During cocktail time, we also enjoyed alcoholic beverages and simple dishes that were substantial enough to serve as dinner for those with smaller appetites. That day coincided with the Yodogawa Fireworks Festival; although small in view from the lounge, we could still enjoy watching fireworks. Later on, we moved to the bar for cocktails and had an enjoyable time as a magic show started right then by a magician. The Hotel staff's hospitality was excellent; every area including check-in, lounge service, breakfast venue, and bar provided pleasant experiences throughout our stay. Walking leisurely through the Hotel while admiring its lobby interior design and displayed artworks was also delightful. Although located in a slightly inconvenient area transportation-wise, it is undoubtedly worth visiting this wonderful Hotel even if it requires some extra travel effort!

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  • 5.00
    canna_28

    The view was amazing.

    I stayed here to visit the Expo. The Room is within view of the Expo venue! The breakfast was amazing and excellent.

  • 5.00
    高橋美咲

    Thank you for your continued support.

    The staff's courteous service always provides a relaxing experience for international guests. The Club Lounge offers a variety of food that changes each time, making it one of the highlights. Seafood salads are consistently delicious, no matter the choice, and truly enjoyable. I would love to visit again!

  • 4.83
    福岡tomo

    Highly satisfied.

    Thank you very much for your thoughtful arrangements once again. We thoroughly enjoyed our stay at your Hotel after a long time. The night view from the Club Room was absolutely stunning, truly the best in Osaka. The dishes in the lounge were each delicious, and we could feel the dedication of the international staff members. Although neither my wife nor I drink alcohol, we greatly appreciated the variety of non-alcoholic menu options that were thoughtfully arranged for us. The hospitality provided by both the front desk and café staff was exceptional, allowing us to feel well cared for throughout our stay. Thanks to all of you, my wife and I were able to relax and refresh ourselves fully. While we are deeply grateful for all your kind considerations, if I may make one small request: it would be perfect if access to the fourth-floor bath could be included as part of the Club Room Plan benefits? In most hotels with Club Rooms within Osaka city, pools and large baths are generally accessible as part of such plans.

  • 4.33
    007.

    I have stayed at thi...

    I have stayed at this Hotel several times. Unfortunately, the response from the male staff at the front desk was disappointing. Perhaps due to the Expo period, their service seemed less attentive than usual. As always, the Room was clean, and breakfast was delicious.

  • 4.67
    ゲスト

    A very spacious Room...

    A very spacious Room allowed us to spend an elegant time. Thank you. The breakfast was not very satisfying.

  • 4.33
    くまさん2

    Staycation

    I often stay at various hotels with lounges for a "hocance" experience. I love the club lounge at this hotel and keep coming back. The spacious and open lounge, along with the wonderful staff, always brings a smile to my face. Other guests also seem happy and cheerful, which makes me smile even more. It always makes me want to visit again! Thank you for upgrading me to a larger room this time, even though it was on a lower floor. On the checkout day, the lounge had air conditioning issues, so I had to use the lobby lounge on the first floor instead. I was planning to take photos of the view, so it was disappointing. The checkout line was very long as well. It would be great if check-in and check-out could be done in the club lounge for Club Floor guests. I have already made another reservation and hope that everything will be restored soon! Although I thought it would be fixed quickly, it seems like it's taking some time. When I called to ask about when it might reopen, they said they didn’t know. For now, I’ve canceled my nearest upcoming reservation. Hoping for a speedy reopening of the regular lounge...

  • 4.67
    お茶子??

    A clean Hotel.

    I stayed at the accommodation for the Expo. The shuttle bus to Cosmosquare Station was convenient. Since we were three people in one room, having the toilet, bath, shower, and sink all together was inconvenient. Parking costs 1,000 yen but becomes free if you register on the app. The 12:00 checkout time was appreciated.

  • 3.67
    マクスウェル！

    Accommodation for visiting the Expo

    The buffet dishes had a Kansai-style flavor and were very delicious.

  • 4.00
    ムクチャン

    For Expo Use

    We stayed at the accommodation during summer vacation while visiting the Expo with our family. The facility was very clean, but the long line at the front desk felt a bit disappointing and not fitting for a luxury hotel. Additionally, when we inquired directly with staff about room service and shuttle service, we were repeatedly told to check the room guide in an unkind manner, which left us feeling unpleasant. Regarding the shuttle service, they didn’t even inform us that tickets were required (perhaps because it was handled by overseas staff?). It was also disappointing that we couldn’t extend our checkout time as Diamond members.

  • 4.50
    gourmiu

    From Hyatt to Prince

    After staying just before the Hyatt brand ended, this was my first stay after it was rebranded to Prince. I stayed on a floor where the elevator hall carpet and room interiors had been updated. With the Diamond benefit, while the room category remained the same, I was assigned a room on the top floor of the guest rooms. The room's atmosphere and the view from the window felt very nostalgic, just like during the Hyatt days. From the room's window, I could barely see the fireworks from the Expo venue, which was nice. The next day, I made a reservation through a different travel site and had a multiple night stay. Over the two days, I had three meals—breakfast, lunch, and dinner—at different restaurants. The stable quality of the food, which can be enjoyed at Prince Group restaurants across the whole country, was satisfying. However, one thing to note was that the broth for the breakfast udon and the meat and potatoes dish had a sour taste, as if soy sauce was mixed with ponzu. It didn’t suit my palate very well. For dinner, I used the Diamond benefit's 20% discount, which made it very cost-effective. This time, I stayed on a standard floor just as a place to rest during the Expo, but next time, I’d like to experience the Prince Club Floor.

  • 2.83
    コスモタワー

    Club Lounge access on the 28th floor is not available.

    Stayed for two nights for the Expo. Reserved a Plan with access to the 28th-floor club lounge offering views of Osaka Bay for my child’s social studies, as they are preparing for junior high school entrance exams. However, at check-in, I was informed that the 28th-floor club lounge was unavailable due to air conditioning issues and was directed to use the first-floor lounge instead—no discount offered. While the quality of service and staff at the lounge were excellent, I would have appreciated prior notice about the unavailability of the 28th floor along with alternative options. Considering this is a high-priced Plan from Prince Hotel, it was very disappointing. Additionally, charging ¥1,000 per item for luggage storage after checkout is another downside. Will not revisit.

  • 3.40
    あかさたなことこ

    There is no lotion o...

    There is no lotion or cleansing products. Shampoo and body soap are well-stocked. Bottled water is available for a fee. The shuttle bus to JR Osaka is very convenient. You can use the elevator without tapping your Room card. The cleaning is very thorough.

  • 1.67
    aahp

    It was supposed to be a Club Room.

    Plan Name: [With Breakfast, Limited Rooms] Club Room with Sky Club Lounge Pass at 100m Above Ground I made a reservation looking forward to enjoying the club lounge, but on the day of my stay, I was informed that the club lounge was unavailable due to an air conditioning failure. Since there was a 100% cancellation fee from three days prior and no changes were allowed, I could only be informed at check-in by the front desk to use the first-floor restaurant for breakfast. Was IKYU aware of this issue?

  • 1.17
    ろろ29

    Service and facilities were disappointing.

    This time, we reserved two rooms for a family trip. Overall, it felt like a Business Hotel or even below. The reasons are as follows: ① Room smelled of mildew Out of the two rooms we reserved, one had a mildew smell, so I called the front desk. They said they would send staff immediately, and after waiting, housekeeping arrived and said it didn’t smell bad but that they would spray Febreze. However, my family all complained about the smell and couldn’t sleep, so I went to the front desk and was assigned a replacement room. Since it was late at night, everything felt rushed and we couldn’t rest properly. It’s unbelievable to try to address such an issue with just Febreze. The response from housekeeping was terrible. ② In-room dining breakfast As we went to bed late, we wanted to relax in our room and ordered four Japanese-style breakfasts via in-room dining. First of all, drinks and fruits were brought without any covering or wrap on them, which allowed dust to get in—this showed poor service standards. Some items were covered while others weren’t; this inconsistency was puzzling. For example, salads were wrapped—why not wrap everything? The Japanese breakfast came with grated radish but no soy sauce; when I called about this issue, it seemed like they forgot it and brought it later without proper apology—just a casual “Oh yeah, sorry.” This was frustrating. Additionally, one miso soup bowl had its lid placed crookedly in such a way that it couldn’t be opened at all. When I requested an exchange for this bowl of soup, they brought another miso soup wrapped in plastic wrap with an attitude that felt condescending—claiming it’s “just an exchange.” It made no sense why they were upset when it was their mistake in improperly placing the lid. ③ Missing tofu listed on in-room dining menu The Japanese-style breakfast menu for in-room dining mentioned tofu; however there wasn’t any tofu included—not in the miso soup nor as a side dish. Based on these experiences above regarding service quality and facility standards (hardware), I found them both to be extremely disappointing at this hotel level overall!

  • 1.33
    マロン2024

    Hotel not wheelchair-friendly

    I had called in advance to confirm if the Hotel was wheelchair-friendly and free of steps, but unfortunately, the Room's bathroom could not accommodate a standard-sized wheelchair. This meant I had to go from my Room on the 22nd floor to the restroom on the basement level every time. It was a very disappointing experience. While I believe this is a good Hotel for able-bodied guests and do not wish to criticize everything, I would not recommend it for wheelchair users.

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