รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay

(โอซาก้า/เพียง 1 สถานีจากสถานียูเมะชิมะ・โคสโมสแควร์) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.34
ดี (415)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.44
  • สิ่งอำนวยความสะดวก
    4.43
  • การบริการลูกค้า
    4.44
  • อาหาร
    4.14
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.17
  • ความพึงพอใจ
    4.35
  • 1.80
    ywei

    We stayed at the Gra...

    We stayed at the Grand Prince Hotel Osaka Bay for two nights with three people. The Room was spacious and the beds were comfortable, which was a plus. However, overall it did not meet the experience we expected from a five-star Hotel. First, the location is not very convenient, and the shuttle bus does not run every hour. Also, despite having made a Reservation in advance, our name was not on the Reserver list. Fortunately, thanks to the driver’s consideration we were able to board, but depending on how it was handled we might not have been allowed on, which made us uneasy. As for the guest Room, the bathroom felt quite dated. The shower required manually adjusting hot and cold water separately, making temperature control very inconvenient. In addition, although we had an Accommodation Reservation for three people, there were not enough amenities for everyone. The front desk response also felt rather impersonal. There is a lot of self-service throughout the property, and there was no assistance at all with luggage upon arrival—creating a noticeable gap from the hospitality we expected from a five-star Hotel. Furthermore, we were told that we would receive an “upgrade” as a Diamond member benefit, but in practice there was nothing that felt like an upgrade. The Room size is appealing, but if you prioritize access and service quality, this is not a Hotel I would strongly recommend.

  • 4.20
    pienium

    Ideal for stays during events at INTEX Osaka

    I stayed here while attending an event at Intex Osaka. The Hotel was very clean, and access from the venue was excellent, which made it very convenient. I also ate at one of the restaurants in the Hotel, and the food was delicious. I was satisfied with the room as well, but there were no basic skincare amenities (facial cleanser, toner, lotion, etc.), so you will need to bring your own or purchase them yourself. Please note that there are few places nearby to buy these items other than the convenience store inside the Hotel. I also wanted antibacterial hand soap for infection prevention during the event, but only a bar soap that doubles as face wash was provided, so I bought some at a drugstore. The convenience store in the Hotel also sells hand soap, so you may want to buy it there. I would be happy to stay again if I have another opportunity.

  • 4.50
    くまさん2

    I enjoy local stayca...

    I enjoy local staycations a few times a month, and this is one of my favorite Hotels. First of all, the club lounge has great views and excellent service! Since children are no longer allowed from cocktail time, I was happy to be able to relax quietly. I was also pleased with the wide selection of alcoholic drinks. Breakfast was delicious as well. With Diamond member benefits such as a Room upgrade and late check-out, it was a very satisfying stay. The Room was spacious and clean, which I liked, but it was disappointing that when I turned on the air conditioner there was a musty smell. The toilet also had a slight ammonia odor. Because it’s such a lovely Room, those two points stood out to me. We had so much fun that we’re already talking about going again.

  • 4.50
    ぬぬぬ太郎

    It was really great, but…

    Pros I stayed for three nights in summer. With an IKYU benefit, my Room was upgraded to a larger one, and I was able to relax comfortably—thank you. The cleaning was thorough, and I had a very pleasant stay. Breakfast was average, but if you book a breakfast-included Plan, it can sometimes be cheaper than buying food at a convenience store depending on the price, so it may be worth adding. It gets crowded, so choose your time carefully. The pizza restaurant was very tasty despite being reasonably priced, and I’d like to use it again. Cons During my Multiple Night Stay I had a lot of luggage and had it delivered to the Hotel in advance by courier. The front desk staff were very polite and told me to let them know if I needed help. (With that much luggage, I would have needed multiple trips to get everything to my Room.) However, when picking up my luggage at the bell desk next door and telling them I couldn’t carry it myself, a foreign staff member silently pointed at the suitcase… That response felt quite unacceptable. It also seemed that there were several staff members with whom communication was difficult, which caused problems. It might be better to pair staff with limited language skills with someone who is fluent in Japanese.

  • 4.17
    笑

    Enhance your stay with an upgrade

    I stayed for three days to attend the Asset Management EXPO Kansai held at INTEX Hall. The staff were very pleasant and made my stay wonderful. I would like to stay again, so thank you in advance.

  • 5.00
    007.

    Thanks to the Diamon...

    Thanks to the Diamond member benefit upgrade, we were given a Room with a great view and were able to enjoy a refreshing, open and relaxing time.

  • 4.60
    りょこうひさしぶり

    Satisfied.

    I stayed with my middle school-aged child. The Room was spotless and very clean, and the coffee provided was rich and delicious. We were very satisfied. On our way out, we stopped by the gift shop, and they kindly helped us with various questions, so we were able to make a great purchase. It’s rare to find a place where you can get advice on souvenirs, so I think it’s valuable. The only slight downside for me was that the smell around the reception area was quite strong, though I understand it can’t be helped with so many different guests. I would like to stay again.

  • 4.17
    gyahaha

    It brought back fond memories.

    I used to stay here many times for work back when the Grand was still a Hyatt. It was my first visit in a while, and the Facility hasn’t changed; the breakfast buffet is outstanding as well. I truly enjoyed my stay with a sense of nostalgia, and I would love to return again.

  • 4.50
    007.

    This was my repeat s...

    This was my repeat stay. I used the dinner buffet for the first time, and it was delicious. It’s a shame that there are fewer shuttle buses now, but I’m happy that there are more destinations and that it is now reservation-based, which feels reassuring.

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  • 5.00
    akringo

    It was an amazing stay for the live show and celebration!

    I stayed here to attend a live show at Kyocera Dome and to celebrate my birthday. Since I headed in a different direction from most of the crowd after the concert, it didn’t feel too busy and I was able to get back to the Hotel smoothly. The “shuttle bus from Osaka Station,” which was running daily when I made my Reservation, had been suspended on weekdays, which was a bit unexpected. However, the Hotel itself was surprisingly quiet for Osaka, and the Room was spacious and very relaxing.\n\nMost of all, I truly appreciated the warm hospitality from the staff. Not only did they include a celebratory message at the time of Reservation, but they also congratulated me at check-in, and there was even a message card and cake prepared in my Room. I felt genuinely cared for, and it made my birthday incredibly special. I would definitely love to stay again!

  • 5.00
    ta-mago

    Thank you for your support.

    It was my first stay in a while, and thank you for upgrading me to a larger Room. It was a very hot day, but Nanko was nearby and I enjoyed it. The Room was comfortable, the Hotel felt calm throughout, and the staff were kind, so I was able to relax very well.

  • 4.83
    ムクチャン

    It was excellent.

    Last year, I stayed here with three generations of my family to visit the Expo, and it became a wonderful memory. This year—one year later—I stayed again with my father to attend RESONA EXPO at ATC Hall. Compared to last year, the staff service, room service, and breakfast time reservations have been further digitized, making our stay extremely comfortable. Also, thanks to the Diamond member benefits such as a Room upgrade and late check-out, we were able to relax and unwind in a very meaningful way. I have stayed at many hotels before, but this is the first Hotel I’ve seen improve its staff hospitality and services this much in just one year! It’s such a great Hotel that whenever I want to enjoy a relaxing Hotel stay again, I would love to return to Grand Prince Hotel Osaka Bay. The Shuttle Service bus from Osaka Station is also truly helpful! (Unfortunately, due to JR delays on the way there, I couldn’t make it onto the bus.) Thank you again—I look forward to staying with you next time.

  • 5.00
    mm1111

    It was the best stay!

    I visited for the first time in early summer 2026. As this was a business stay, I had booked a Standard King, but thanks to the IKYU Diamond benefits I was upgraded to a Deluxe King Room, and I was able to relax comfortably in the spacious Room. The large windows create an open feel, and the night view is beautiful. There is also a table and chairs separate from the sofa, which made it easy to get work done. I love Kuma Okaki, so I was delighted to find it included as a welcome sweet. In the Deluxe Room, the shower booth and bathtub are separate, so I really appreciated being able to soak in the tub at my leisure. The in-Room amenities were more than sufficient, and I had no complaints throughout my stay. When I went to the bar for the IKYU Diamond welcome drink, they also served three kinds of snacks. I ended up ordering a few more items and enjoyed a relaxing evening there. With the beautiful night view and attentive service, it was an excellent time. Overall, for this price point, the experience felt almost too good for what it cost—I was extremely satisfied. Since it’s not very far from home, I’ve rarely stayed overnight in central Osaka until now. Next time, however, I plan to return specifically to enjoy this Hotel again. Thank you very much for your hospitality.

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  • 4.80
    きんちゃんバンド

    IKYU Diamond Benefits

    I used to stay here often back when it was a Hyatt. My first stay in a while. It was originally built to be a Grand Hyatt, so the shared areas are gorgeous—up to Grand Hyatt standards. The ATC view offers a beautiful horizon. IKYU Diamond benefits were as follows: 1. One-category room upgrade 2. Late check-out until 2:00 PM 3. Welcome drink voucher: It can’t be used at Sai for drinks only, but it is accepted at Basilico. I relaxed with a sparkling drink.

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  • 3.33
    マ-ビ-

    The Facility is old.

    We stayed here to visit LEGOLAND. Overall, the Facility feels old, and even when we went to the breakfast venue first thing in the morning, there were only a few seats left; by the time we left, there was a long line.

  • 3.50
    てぃんさんまま

    The spacious Room is excellent.

    I stayed at a Hotel with an indoor pool during the Obon holidays with my granddaughter, who loves swimming. This year, we stayed at Grand Prince Hotel Osaka Bay in a Club Premier Room. Our Room was a sea-facing corner Room, and the spaciousness and view were wonderful. The pool required Reservations, so we were able to swim in an almost private setting. The changing room was clean and well stocked with amenities. The club lounge on the top floor is spacious enough and very relaxing. As an IKYU Diamond member benefit, checkout was at 2:00 p.m., so we could take our time and relax for longer. Grand Prince Hotel Osaka Bay is a very large Hotel with roomy Rooms, and I think the price is reasonable. It’s a little far from central Osaka, but I recommend it.

  • 5.00
    OasisOfLife

    Second stay

    This was my second stay. I had a wonderful experience last time, so this time I booked a club Room. Since I mentioned in advance that it was for my birthday, the front desk congratulated me and upgraded my Room. There was also a celebratory message and a gift from the Hotel in the Room, which truly moved me. The Room was very spacious, with beautiful views of Osaka’s cityscape and the sea. The bathroom had a separate shower booth, and I could relax in the bathtub while enjoying the night view. The club lounge also had a great atmosphere—spacious and comfortable to unwind in. They offered Japanese sweets like three-color dango and ohagi, which made me happy as I love wagashi. There was a fully equipped sports gym with excellent, professional-grade machines. The indoor pool required Reservations, but unfortunately I couldn’t use it due to scheduling, which was slightly disappointing. Breakfast was buffet-style. The selection wasn’t huge, but everything was delicious. I especially enjoyed Osaka specialties such as okonomiyaki and kushikatsu. I will definitely stay again. Thank you very much.

  • 4.50
    HIKO3366

    Change the Reservation for the Hotel Shuttle Bus

    This is my favorite Hotel, and I stay here every month. This time as well, I planned to use the Hotel shuttle bus (Osaka Station–Hotel) and lined up at the usual bus stop at Osaka Station, but it seems the bus has switched to an advance Reservation system. We had no idea and did not have a Reservation, so even though we were first in line, we were told to line up again at the very back. We managed to board at the last minute, but it was very disappointing that we did not receive any email or phone notice in advance that the bus had changed to a Reservation-only system.

  • 4.83
    ファン51

    We were very satisfied.

    We chose this Hotel at my daughter’s request to “relax and unwind” for her birthday. We truly appreciate the thoughtful care we received, both at the restaurant and in our Room. Thank you so much! The Hotel had a calm atmosphere, and all the staff were wonderfully attentive, which allowed us to forget about everyday life and enjoy an elegant stay. Both breakfast and lunch were delicious, and since there was no time limit, we were able to savor them at a leisurely pace. The only disappointment was that the weekday shuttle bus from Osaka Station is no longer available, which made things a bit less convenient, but we would definitely like to stay again if we have the opportunity. Thank you very much.

  • 4.17
    えみりぃーこ

    We had a relaxing stay.

    It was my first stay in a while, and I was able to relax and unwind. I would like to stay again.

  • 5.00
    ひろし0614

    It was excellent.

    Both the Facility and the Room were very good. It was a highly recommended Hotel. I definitely want to stay again.

  • 4.80
    本心では

    Excellent value for money

    I stayed for a Multiple Night Stay. The Room was spacious, the furnishings were new, and I had a very comfortable stay. There is a shuttle bus to Osaka Station, and because it uses the expressway, the ride is very smooth. The parking lot is adjacent and covered, so it wasn’t hot, and both entry and exit were easy. I think this is the best value Hotel in Osaka.

  • 4.83
    かんどっくん

    We had a relaxing stay.

    We stayed as a family because we wanted to use a pool that wasn’t crowded. Each session was 40 minutes, so it felt a bit rushed, but we were able to enjoy the pool efficiently. When I mentioned at the time of Reservation that my birthday was coming up, they upgraded our Room, and everyone in the family was happy to spend time in a spacious Room. We were also excited that the shower head was ReFa. Thank you very much for all your thoughtful care. The pound cake was also very delicious. We also enjoyed the lounge together as a family. The Hotel staff’s service was excellent, and we were able to relax. On our way out, we bought some sweets at the souvenir shop on the first floor of the Hotel. The young woman at the register provided wonderful service, and we left with smiles. We would love to stay again as a family.

  • 4.67
    yuzurico

    The club lounge is amazing!

    I stayed previously on a Plan with Club Lounge access and had a wonderful time, so this time I returned with friends. Since we planned to relax and enjoy the Club Lounge, we had tea time there right after check-in. After stopping by our Room once, we went back to the Club Lounge from 17:30 until closing to enjoy alcohol and snacks. It was great that the staff let us know when the service switched between alcohol and snacks. Having access to the gym to work up a sweat is also a big plus. We were able to unwind and exercise—completely satisfied! I’d love to stay again. Thank you very much!

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  • 4.17
    あちゃちゃ1号

    Satisfied

    The hospitality has remained unchanged since the Hyatt days, and we were very satisfied. Neither dinner nor breakfast had a large selection, but both the food and service were excellent. I actually think that amount is better because it makes choosing easy. The Room showed its age, but it was clean and comfortable. The bathroom door was a hanging type, and I wasn’t used to how unstable it felt when the bottom swung quite a bit. For that price, this level of satisfaction was outstanding—we would definitely like to stay again.

  • 5.00
    Nzca

    This was my first st...

    This was my first stay, and the property was clean throughout, making it a very comfortable experience. Since we were on the 21st floor, the view from the Room was great, and we could also watch YouTube and Netflix in the Room, so we really enjoyed a relaxing Hotel stay. I’m looking forward to staying again.

  • 4.67
    おおとりもん

    Enjoy breathtaking views of Nanko below.

    A very comfortable Hotel. We stayed to celebrate my mother, and received the best hospitality. I am deeply grateful. The view from 100 meters above ground at the club lounge was wonderful, and it was also great that the club lounge was quiet with few people, allowing us to relax. The food during cocktail time was delicious as well. We will come again.

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  • 4.00
    ちっちゃい母娘

    An Adults-Only Summer Getaway

    As expected from the Prince Hotel, the staff’s hospitality was outstanding. In particular, the female concierge in the club lounge provided attentive and kind service, making our staycation truly fulfilling. Thank you very much. We would love to stay again as a special treat.

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  • 4.83
    Lukeママ

    It was amazing!

    We stayed here with four generations of our family to celebrate my mother’s and daughter’s birthdays. You prepared a pound cake in our Room and a cake at dinner, which made it the best gift! My grandchild was especially delighted by the candlelight (laughs). A friendly female staff member from overseas made us feel warmly welcomed. Our Room was a corner Room, so we could watch the Sunflower ferry arriving and departing, and also see the colorful New Tram—my grandchild never got bored and stayed glued to the window! The bath was wonderful as well. My mother and daughter were absolutely thrilled. Thank you very much! We’ve already made our next Reservation!!

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  • 4.00
    reppuutai

    It felt like an overseas trip.

    The service was very good, but it was disappointing that there was no guidance at all. I didn’t know that a ticket was required to use the shuttle bus, whether the Hotel had Wi‑Fi, or whether there was an ice machine. I also couldn’t find any in-room or in-building information, so in the end I called and had ice brought to me. The old-style bathroom layout—with the bathtub and shower booth far apart—was also inconvenient to use. The lounge and breakfast offered a wide variety of options and were enjoyable, and since most guests were from overseas, it felt like being on an international trip. There was also no information inside the Hotel (even near the elevators), so I couldn’t tell what restaurants were in the basement (was I supposed to check the TV guide?). If I had noticed them, I might have gone, but it felt like there were many differences from other hotels—almost as if they didn’t feel the need to promote them much. The Room was spacious with a convenient table and chairs, and best of all, having a full ocean view and being able to watch the sunset was wonderful.

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