รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay - 8หน้า

(โอซาก้า/เพียง 1 สถานีจากสถานียูเมะชิมะ・โคสโมสแควร์) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.34
ดี (397)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.44
  • สิ่งอำนวยความสะดวก
    4.42
  • การบริการลูกค้า
    4.44
  • อาหาร
    4.15
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.17
  • ความพึงพอใจ
    4.35
  • 3.80
    キリンキリ

    Convenient

    Conveniently located near the station with easy access to taxis.

  • 2.33
    にじいろ&よつば

    Lost and Found

    I stayed at the accommodation for two consecutive weeks using a rental car. During my previous stay 7 days ago, I accidentally left an item in the parking lot. The day after checking out, I called the hotel and provided detailed information about where I had dropped it and its characteristics, requesting that it be kept at the front desk for me to collect during my next check-in. However, upon arrival this time, I parked in the same spot with my rental car and found that the item was still left unattended where I had dropped it. Additionally, when checking in at the front desk, there was no record of my previous communication regarding the lost item.

  • 5.00
    さななな

    Recommended for those visiting the Expo on consecutive days.

    I stayed at the accommodation to visit the Expo. I checked in, left my luggage, and used my ticket for the evening entry. It takes about 10 minutes to walk from the hotel to the station, but there is also a bus from the hotel if the timing works. The Expo venue is vast and requires a lot of walking, but this hotel is within taxi distance if needed. The interior seems renovated as both the guest rooms and lounge were very clean. The vegetables and Japanese breakfast were delicious. This hotel is recommended for those visiting the Expo on consecutive days.

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  • 5.00
    yoko!

    Convenient for the Expo!

    The venue of the Expo is easily accessible with a taxi from the west exit for around 3,000 yen, making it highly recommended. The Room is clean and comfortable. There is a convenience store in the basement, which closes at 22:00, making it slightly inconvenient, but its presence was very helpful.

  • 4.80
    @konobu

    Accommodation for Expo purposes

    The shuttle service to Cosmo Square Station and the availability of Expo souvenirs (sweets) at the front desk, which were not available for purchase at the Expo venue, were very convenient. Thanks to the staff's courteous service, I had a comfortable stay. Thank you for accommodating my requests.

  • 4.17
    みゆきの休日

    It was quiet and I slept well.

    I chose this accommodation because it seemed close to the Expo venue. The shuttle bus from Osaka Station was convenient. There was also a shuttle to Cosmo Square Station, but it only operated in the morning and evening, so I couldn't use it for both trips to and from the Expo. Since I couldn't have a proper dinner at the Expo, I ate at the bar after returning, and I was pleased that a complimentary drink was included with my IKYU reservation. The price seemed reasonable for such an upscale hotel. I stayed in a Deluxe Room and appreciated that the shower and bathtub were separate. The soundproofing appeared excellent as I couldn't hear any noise from outside or neighboring rooms, allowing me to sleep well. However, it was disappointing that the bathtub wasn't cleaned properly. Additionally, despite not being very crowded, check-in took quite some time with a line forming—something unusual these days.

  • 2.33
    melonpanmeromero

    Staff Shortage

    Used during the Expo. Overall, there seemed to be a shortage of staff. Check-in took 30 minutes, and there was a long wait to enter the breakfast venue as well. The buffet had a limited selection of dishes. A fee of 1,000 yen per item was charged for luggage storage after check-out.

  • 4.60
    上下

    Osaka Expo

    I stayed for 3 nights to visit the Osaka Expo. The Hotel is located near Osaka Nanko, making it convenient as it is also close to the Expo venue. Although it is a bit far from JR Osaka Station, there was a free shuttle bus that took the highway and arrived in 25 minutes. Additionally, the Hotel has an indoor pool and fitness room, which I enjoyed using. The area around the Hotel is close to the sea, allowing me to relax with an early morning walk. Thank you for your hospitality.

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  • 3.60
    しゅうきちろう

    Use after replan.

    We stayed here for a family trip. We had stayed several times when it was previously the Hyatt Regency, but this was our first stay since it became a Prince accommodation. The room was newly renovated and very clean. The front desk staff at check-in provided excellent service, and as we used the parking lot, they informed us that registering with the Prince Global World app would waive the parking fee. However, there were a few points of concern: Although this is a "Grand" Prince accommodation, the coffee provided was instant... We use Karuizawa Prince West every winter, where drip coffee is offered, so this was disappointing. Additionally, some minor issues included bathroom amenities that appeared to have been previously used and were still set up in place. The sofa had been converted into an extra bed for us; however, covers and cushions were left scattered untidily in the closet. It also seemed like during renovation work or equipment replacement to prevent false alarms (though I’m not certain), plastic bags were stuffed into all openings of the smoke detector in our room—possibly forgotten after construction work. As someone working in a related industry myself, I couldn’t help but worry about safety in case of an emergency or whether this issue affected only our room. Other than these concerns, we had an enjoyable stay overall—thank you!

  • 3.17
    skytower444

    Disappointed with the service.

    ●Customer Service The staff member who assisted us during check-in was very kind and changed our reservation from three different room types over three days to the same room for my pregnant wife. However, although check-in was at 3 PM, the cleaning was not finished, and we had to wait about 20 minutes. Having stayed at various hotels before, this was the first time I experienced such a delay due to unfinished cleaning. Additionally, as we were out late during our 3-night stay, I left a note requesting that amenities like lotion be placed in the room by housekeeping staff. However, this request was ignored on both occasions. It made me wonder if there is a lack of coordination between housekeeping and guest services staff since they seem to have specialized roles without much communication. Furthermore, I requested a hair iron on the first day but kept being told there were no available units throughout my stay. This led me to question whether it was simply forgotten or if there are too few hair irons available in general. ●Room & Facility The room was spacious, clean, and comfortable for relaxation. ●Dining We only used breakfast service. There were a decent variety of options available, and the egg dishes were delicious. ●Luggage Storage During Expo Period Charging ¥1,000 per item for luggage storage on checkout day seems excessively high. While I understand that demand may be increasing during this period...

  • 3.33
    泡好き

    We hope for improvements in the concierge's phone service.

    I stayed here for the Osaka-Kansai Expo. The Hotel's location near the venue was very convenient. I contacted the concierge several times for requests and bus information, but they never answered on the first call, requiring multiple attempts. The Room was renovated, spacious at 80m³ like an apartment, with a clean bathroom and a satisfying breakfast. However, the concierge service was disappointing. As this is a higher-level Hotel compared to those without front desk services in urban areas, I hope improvements will be made considering increased demand from Expo visitors and business meetings in the future.

  • 4.83
    sara0426

    Hotel near the Expo

    We chose this accommodation after searching for a place to stay after visiting the Expo. Since we are not familiar with Osaka, it was a tough decision, but this accommodation is close to the Expo venue and offers renovated rooms with stunning views from the room. It helped us recover from the fatigue of the Expo. This is an accommodation we would love to visit again and highly recommend. The breakfast restaurant had large windows showcasing beautiful greenery during the season, with spacious seating and delicious food. The staff provided attentive service, making our stay very satisfying.

  • 5.00
    jpmk7a

    I like Prince Hotel,...

    I like Prince Hotel, so I occasionally stay there. Originally a high-end international hotel, the Facility is very well-equipped, and I look forward to staying again.

  • 4.33
    Blue lala bird

    I stayed for a multi...

    I stayed for a multiple night stay of 3 nights to visit the Expo. The hotel's shuttle bus made it convenient to access both the Expo venue and Osaka Station. The ocean-view room I booked through IKYU at a reasonable price was spacious, clean, and comfortable. The breakfast buffet was average. The hotel staff were all kind and pleasant.

  • 4.83
    とうふちゃん！

    The hospitality was amazing.

    I usually don't write reviews, but I was very satisfied. We stayed to celebrate my husband's birthday and as a pre-stay for the Expo. In advance, we requested room service for dinner and a birthday cake. When we entered the room, it was very spacious and clean, with a pound cake souvenir and a half bottle of champagne as a commemorative gift. This was unexpected for me, so I was pleasantly surprised and very happy. Room service arrived quickly as well. Since we arrived late at night this time, I would love to use the facilities and restaurant during our next stay. Thank you very much!

  • 3.67
    maechan!

    I stayed here to vis...

    I stayed here to visit the Expo! It was a bit of a walk to the nearest station, but the shuttle bus available during certain times was very helpful! Also, it was great that it’s just one stop from Cosmo Square Station to Yumeshima. It was a bit challenging to bathe my baby in the unit bath, so having baby bath rentals would be appreciated. The baby crib provided was very helpful!

  • 4.67
    porsche1126

    We had a wonderful time.

    The view from the Room was absolutely wonderful. I will visit the Expo in June and plan to stay here again.

  • 4.67
    ランクルさん

    Used for the Kansai Expo

    Stayed for one night as a couple during the Kansai Expo. We had stayed here over five years ago and had a good impression, but this time the hotel had been renamed and renovated. It was even more beautiful and comfortable than before. The room was on a high floor with an ocean view, and we were thrilled to see the Kansai Expo evening events in the distance. Our accommodation plan included breakfast and dinner, both of which were delicious. Dinner featured an international cuisine fair; while there were some dishes we weren't fond of, the variety more than made up for it. As Diamond members, we received complimentary drinks with dinner, and there was also a bottle of sparkling wine in our room that we could enjoy freely. Breakfast offered a mix of Japanese and Western options and was very tasty. Additionally, as hotel members, parking for one night was free—a great value! The cost performance was excellent, staff service was outstanding, and overall customer satisfaction felt close to 100%. Thank you very much!

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  • 2.17
    千代田満太郎

    Only close to the Expo site.

    The building is old as it was originally from Hyatt, and signs of aging are evident. There was a bathtub backflow issue at night, and the response to it was laughable. The public bath and sauna are outdated and quite ordinary. The breakfast buffet is nothing special. Additionally, the concierge service was confusing and unhelpful. I wouldn’t revisit, but its proximity to the Expo site was convenient.

  • 4.33
    トラベルみー

    A Three-Generation Family Trip to the Expo

    We stayed at the Hotel as a three-generation family, including my 85-year-old mother, myself, and my daughter, for our trip to the Osaka Expo. The location was convenient and close to the venue, just a short taxi ride away. After getting tired at the Expo, we had dinner at the Hotel's Italian restaurant, and everything was delicious. The service and staff were excellent, making our stay very comfortable. We would love to visit again. Thank you very much!

  • 5.00
    yura7188

    The view was amazing.

    Stayed 2 nights in a Deluxe Twin Room. The room was spacious with a view of the Sunflower, offering a luxurious experience. Amenities were promptly delivered upon request, which was very helpful. The breakfast was also very delicious. However, the hotel's information being available only online was slightly inconvenient to navigate.

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  • 3.40
    グルメ気取り

    Wi-Fi connection is very limited.

    The entire Hotel seems to be in such a situation. Even browsing the internet is difficult, reminiscent of 20 years ago. In a Hotel of this class, if the Room WIFI is slow and unusable (frequently disconnecting), it doesn't seem worth staying at this price. Even an average Business Hotel offers better connectivity. There appears to be no prospect for improvement in the near future.

  • 4.50
    Caecilius

    Cost-effective Urban Resort Hotel

    I was a bit worried as it was my daughter's solo trip, but the polite emails received during the Reservation process gave us peace of mind from the start. On the day of her stay, her Room was upgraded to a Deluxe Twin, allowing her to enjoy a relaxing bath with bath salts purchased from a convenience store and spend time comfortably in the spacious Room. She was very pleased. The breakfast was delicious, but she mentioned that the space felt smaller than expected. Since she went early in the morning, it wasn't an issue for her; however, as time passed, it became crowded. Particularly at the open kitchen where several menu items were offered by just one chef, causing some delays. The free shuttle bus service to and from Osaka Station made transportation easy. Thanks to your thoughtful Room upgrade consideration, it turned out to be a highly satisfying and comfortable trip for her. We would love to use your services again when visiting Osaka next time. Thank you very much!

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  • 2.83
    あやりあん

    The facility is good, but there are concerns about customer service and operations.

    The building itself is old, but it has been renovated, and the rooms were very clean. There was also a 24-hour community space available, and I was satisfied with the facilities overall. However, I felt uncomfortable with the customer service and operations. At check-in, I was told, "The accommodation fee has already been paid; you only need to pay the tax now. If you provide your card number now, it will be charged at check-out." Despite this explanation, during check-out I was asked to present my card again. After completing the payment process, my card number was recorded for some reason. Why record my card number at this point? Wasn't it already taken at check-in? When I asked these questions, they responded with: "At check-in we take your card number as a deposit; this is different." However, this answer did not clarify anything. No matter how many times I asked why they needed to record my card number again after everything had been paid—including accommodation tax—they simply said: "It's different; it's necessary." This left me feeling very distrustful. If recording the card number is truly necessary after all payments have been made in full—including accommodation tax—then there should be a clear explanation of why that is required. The lack of understanding or consideration for my concerns and their unclear operations have led me to decide not to stay here again in the future.

  • 5.00
    ドアラ1964

    I had a comfortable stay.

    I chose this accommodation due to its proximity to the Kansai Expo venue. Although it is far from the Shinkansen station, there was a free shuttle bus available. I was delighted with the room upgrade and welcome drink service. The view from the Room on the 18th floor was spectacular. The shuttle bus to the transfer station for visiting the Expo also offered luggage storage, which was very helpful. I will definitely use this service again!

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  • 5.00
    田舎のひまわり

    Conveniently located near the Expo site.

    I booked an accommodation to visit the Expo. It was great that the parking lot could be used even before check-in. I was happy with the amenities, including bar soap, and the shampoo and conditioner were in clean mini bottles. For two people staying, one set can be taken home. There was also an indoor pool, and although I made a reservation to use it, I had to cancel due to a schedule conflict, which was unfortunate. The breakfast offered a wide variety of options and was very satisfying. According to locals in Osaka, Cosmo Square is considered an inconvenient location. While there were no bathrobes provided, I think it’s a very nice hotel overall.

  • 5.00
    Mわん

    It was a very nice Hotel! I would like to use it again when traveling to Osaka.

    Parking was available before check-in on the day of stay, which was very helpful during the Expo visit! The front desk staff were efficient and pleasant, and both the soft carpet on the way to the room and the room itself were very spacious and satisfying. Despite being next to a large road, it was incredibly quiet! The breakfast was delicious no matter what I tried, with freshly made egg dishes and meat soup leaving a particularly strong impression. I will definitely stay here again for my next trip to Osaka.

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  • 4.00
    くにの都

    Multiple Night Stay at the Expo

    The day before the Expo reservation, I arrived too early and decided to leave my luggage and go out. The cloakroom staff advised me, "You should take your umbrella and jacket with you." It was sunny at the time, but by evening, the weather changed drastically... Their advice was spot on and truly helpful. Thank you very much!

  • 4.50
    野村良一

    It was a wonderful day and a great memory.

    Thank you to the staff of Grand Prince Hotel Osaka Bay. Despite being busy on the day before the Osaka Expo, I truly appreciate your courteous service and the room upgrade. The hotel offered a beautiful view of the sea and city nightscape amidst an urban setting. Additionally, the surrounding area was quiet, making my stay very satisfying. Next time, I hope to spend a relaxing time on the Club Floor. Thank you very much!

  • 2.83
    カピさんラブ

    Breakfast venue filled with international guests

    At check-in, I was unable to receive the Diamond Member benefit of a room upgrade. I was told it couldn't be done because the upgraded room category was different and larger than the one I reserved. I had been looking forward to it after reading reviews, so it was disappointing. The front desk simply handed over the key without any guidance, not even pointing out where the elevator was located. The club lounge is spacious with a nice view, but both drink and food options were limited, which felt underwhelming. Breakfast wasn't served in the lounge; instead, we had to go to the buffet area where there was already a line before opening time. About 80-90% of guests appeared to be Asian foreigners, and being surrounded by people talking loudly while eating made for an unpleasant experience. The room amenities were very basic—no bathrobes, bath salts, or skincare sets provided. Considering how inexpensive it is here, perhaps that's just how it is.

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