รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay

Is this the level of service you expect???

I have stayed here several times before, but this time was the worst. First, during check-in, there was a long line, and instead of increasing the number of front desk staff, it seemed to decrease. Each guest took a long time to process, making check-in very slow. Additionally, my room was not ready and I was moved to another room with a poor view. Previously, there used to be a letter from the manager in the room, but this time there wasn’t one, which made me feel that service quality has declined. Furthermore, even after calling the concierge and front desk multiple times via internal phone lines, I couldn’t get through and didn’t even receive a callback. Under Seibu Group management now—this level of service is unacceptable... I sincerely hope for improvements.