รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay

(โอซาก้า/เพียง 1 สถานีจากสถานียูเมะชิมะ・โคสโมสแควร์) [ทั้งหมด 480 ห้อง]
คะแนนรวม
4.33
ดี (415)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.44
  • สิ่งอำนวยความสะดวก
    4.42
  • การบริการลูกค้า
    4.44
  • อาหาร
    4.13
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.17
  • ความพึงพอใจ
    4.35
1.80
ywei

We stayed at Grand P...

We stayed at Grand Prince Hotel Osaka Bay for two nights with three people. The Room was spacious, and the beds were comfortable. However, overall it did not meet the experience we expected from a five-star Hotel. First, the location is not very convenient, and the shuttle bus does not run every hour. Also, despite having made a Reservation in advance, our name was not on the Reserver list. Fortunately, thanks to the driver’s consideration we were able to board, but depending on how it was handled we might not have been allowed on, which made us uneasy. As for the guest Room, the bathroom felt quite dated. The shower required manually adjusting hot and cold water separately, making temperature control very inconvenient. In addition, although we had made an Accommodation Reservation for three guests, there were not enough amenities for everyone. The front desk response also felt rather impersonal. There is a lot of self-service throughout the property, and there was no assistance at all with luggage upon arrival—highlighting a gap from the hospitality we expected from a five-star Hotel. Furthermore, we were told that we would receive an “upgrade” as a Diamond member benefit, but in practice there was nothing that felt like an upgrade. The Room size is appealing, but if you prioritize access and service quality, this Hotel is difficult to recommend.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ2
  • 16/9/2026～
  • 3 คน 1 ห้อง
  • Deluxe Twin Room (Non-Smoking)
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Grand Prince Hotel Osaka Bay and for taking the time to share your detailed feedback. We are delighted to hear your kind comments regarding the spaciousness of the room and the comfort of the bed. However, we sincerely apologize that we were unable to meet your expectations overall and that we did not provide a fully satisfying stay. In particular, regarding the shuttle bus, although you had made a reservation in advance, your name was not reflected on the passenger list. We are truly sorry for the concern this caused you. While we understand that you were ultimately able to board thanks to the driver’s assistance, this should not have happened. We will share this matter with the relevant departments and work to prevent a recurrence. We also apologize that our in-room facilities and amenity preparation did not meet your expectations. Regarding the shortage of amenities for all registered guests, we will strengthen our pre-check procedures and ensure more thorough room preparation. In addition, we take seriously your comments that our staff service did not reflect the level of hospitality expected of a five-star hotel. We will continue working to improve service quality so that every guest can enjoy a warm and comfortable stay. Your feedback has been shared with the relevant departments, and we will strive to provide clearer guidance going forward. Thank you again for sharing your honest feedback. We will take your comments seriously and use them to drive improvements in our services.

ดูรีวิวทั้งหมดของGrand Prince Hotel Osaka Bay