รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay

Disappointed with the service.

●Customer Service The staff member who assisted us during check-in was very kind and changed our reservation from three different room types over three days to the same room for my pregnant wife. However, although check-in was at 3 PM, the cleaning was not finished, and we had to wait about 20 minutes. Having stayed at various hotels before, this was the first time I experienced such a delay due to unfinished cleaning. Additionally, as we were out late during our 3-night stay, I left a note requesting that amenities like lotion be placed in the room by housekeeping staff. However, this request was ignored on both occasions. It made me wonder if there is a lack of coordination between housekeeping and guest services staff since they seem to have specialized roles without much communication. Furthermore, I requested a hair iron on the first day but kept being told there were no available units throughout my stay. This led me to question whether it was simply forgotten or if there are too few hair irons available in general. ●Room & Facility The room was spacious, clean, and comfortable for relaxation. ●Dining We only used breakfast service. There were a decent variety of options available, and the egg dishes were delicious. ●Luggage Storage During Expo Period Charging ¥1,000 per item for luggage storage on checkout day seems excessively high. While I understand that demand may be increasing during this period...