รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Prince Hotel Osaka Bay

The facility is good, but there are concerns about customer service and operations.

The building itself is old, but it has been renovated, and the rooms were very clean. There was also a 24-hour community space available, and I was satisfied with the facilities overall. However, I felt uncomfortable with the customer service and operations. At check-in, I was told, "The accommodation fee has already been paid; you only need to pay the tax now. If you provide your card number now, it will be charged at check-out." Despite this explanation, during check-out I was asked to present my card again. After completing the payment process, my card number was recorded for some reason. Why record my card number at this point? Wasn't it already taken at check-in? When I asked these questions, they responded with: "At check-in we take your card number as a deposit; this is different." However, this answer did not clarify anything. No matter how many times I asked why they needed to record my card number again after everything had been paid—including accommodation tax—they simply said: "It's different; it's necessary." This left me feeling very distrustful. If recording the card number is truly necessary after all payments have been made in full—including accommodation tax—then there should be a clear explanation of why that is required. The lack of understanding or consideration for my concerns and their unclear operations have led me to decide not to stay here again in the future.