รีวิวและความประทับใจจากผู้เข้าพักที่ Okura Act City Hotel Hamamatsu - 3หน้า

(จังหวัดชิซูโอกะ/ฮามามัตสึ) [ทั้งหมด 322 ห้อง]
คะแนนรวม
4.45
ดี (174)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.52
  • สิ่งอำนวยความสะดวก
    4.37
  • การบริการลูกค้า
    4.66
  • อาหาร
    4.43
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.22
  • ความพึงพอใจ
    4.51
  • 4.20
    札幌また来たい

    Felt the tradition.

    I stayed at the Hotel for work, so I spent limited time there and couldn't fully enjoy it. However, as expected from a hotel bearing the Okura name, the staff's service was excellent. The Room had a wonderful view, and amenities like coffee and bathroom supplies were sufficient. The Room was also impeccably clean. A few disappointments were that I wanted to order coffee after dinner at the Hotel, but room service ended at 9 PM. Additionally, the hairdryer in the Room had surprisingly low power; no matter how long I used it, my hair wouldn't dry properly, and I eventually gave up. Many hotels seem to close their room service or kitchen early due to staffing shortages. While I understand these challenges, nighttime is precisely when such services are needed as surrounding stores are closed. It would be great if a solution could be found for this issue. As for the hairdryer, it felt like there wasn't much consideration for female guests. Nowadays, high-power models have become standard even among regular options; I hope this can be reviewed in the future.

  • 5.00
    また星

    It was a wonderful Hotel.

    All the staff we interacted with were polite and provided pleasant service. Since it is close to the station, we were able to leave our luggage both before check-in and after check-out, allowing us to explore freely. The Musical Instrument Museum can also be accessed without going outside. Our Room was on the 39th floor, offering beautiful night views. We were very satisfied with this comfortable Hotel.

  • 4.83
    まひろっく

    View of Mount Fuji from the window

    The building itself is not new, but the Room was clean and comfortable. You can enjoy the view of Hamamatsu's nightscape from the large windows at night and Mount Fuji in the morning. The morning newspaper service, which has become quite rare these days, was a pleasant surprise. If you're coming from Hamamatsu Station, it's a bit of a detour if you go from ground level, so using the moving walkway on the second floor of the station building allows you to reach the Hotel without getting wet even on rainy days.

  • 4.83
    natumikang

    The view was spectacular.

    The elevator doors feature sheet music, and a piano is placed in the lobby, with musical motifs throughout the property, giving a sense of being in a city of music. Two out of the five elevators are glass-walled, allowing you to enjoy views of the city as you ascend to higher floors, which adds to the excitement. The Room on the 42nd floor offered an incredible view through its large windows that provided a sense of openness. The spacious and comfortable Room had a calm atmosphere. Being directly connected to Hamamatsu Station's building was very convenient. The breakfast buffet had a wide variety of options, including Hamamatsu gyoza. The corn soup was exceptional.

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  • 5.00
    フリードとうさん

    A sophisticated Hotel unchanged for 20 years

    Once again, my wife and I had a wonderful stay. Quiet, clean, and luxurious. 20 years ago, during my solo assignment, there was a concert by Masashi Sada, and afterward, I stayed here with my wife. Her happy smile back then hasn’t changed this year either. Relaxing in the room truly makes you feel the gentle flow of time. The accommodation fee hasn’t even increased! Both my wife and I feel rejuvenated. Highly recommended for both young and older guests alike.

  • 3.00
    ヘザーT

    The lobby and room f...

    The lobby and room furniture had a luxurious feel, unlike a Business Hotel. I reserved a single room on a high floor, but the room was small, with one side of the bed against the wall, which was disappointing as it differed from the photos.

  • 4.17
    mashatojun

    Room service is available, giving a sense of recovery from the pandemic.

    I booked a south-facing Room with an ocean view. It was on the corner of the 40th floor, and I felt it might not be a frequently used Room because the window glass wasn't very clean. I cleaned it myself, and it didn't bother me once it got dark. The air conditioning wasn't working well, so I asked the staff to adjust it for me. Previously, air conditioning couldn't be adjusted from within the Room before renovations, but now temperature settings can be controlled in-room; however, it took some time to warm up. With room service back after COVID-19 restrictions ended, I used it for the first time in years. Although it's more expensive than going to the breakfast venue, having breakfast via room service was worthwhile as I could relax in my own space.

  • 4.20
    素敵なハーモニー

    The view from the Room was wonderful.

    I stayed in Hamamatsu for the first time to participate in the Hamamatsu City Half Marathon. I knew it as a city of music, and I enjoyed discovering musical notes throughout the Hotel. While some parts of the Facility showed signs of aging, the classical atmosphere of the Room was very charming, and above all, the view of Hamamatsu city from the high floors was wonderful. The transition from dusk to night view and morning scenery could be fully enjoyed through large windows, making it one of my fond memories. If I have another chance to visit Hamamatsu, I would like to stay again.

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  • 4.60
    ranunculus1120

    Choose the right one!

    We stayed at the Property for our child's entrance exam. The Hotel's arrangements, such as booking a taxi on the day we were concerned about, were well-prepared and everything went smoothly. Other services and the view from the Room (especially the night view) were also very good. It would have been nice to have a humidifier.

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  • 4.67
    ppman

    You can always count on a safe stay!

    Whenever I visit, there is a sense of security and peace. Last month, due to a last-minute reservation, I couldn't get my usual room and stayed in a slightly smaller room, but it was no problem! This time, I was able to stay in the room I'm always taken care of in, and as expected, it's spacious and calming. From arrival to departure, the staff's service is always excellent. Despite being an old hotel, there is no unpleasant oldness at all. Although I stay here for visiting relatives, I find myself wanting to stay here again and again. Now I'm looking at the Availability Calendar wondering when I'll go next. Thank you again for your hospitality.

  • 3.00
    エボママ

    The view is amazing!

    This was my second visit. The view from the Room was fantastic. I chose this place because it has good access to Hamamatsu Castle. However, it was a bit disappointing that there were not enough towels. The front desk staff's indifferent service was also unfortunate. Still, the great view makes up for it, so it's OK.

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  • 4.00
    takatokyo0987

    The view from the Room is excellent, and the interior is spacious and comfortable!

    The view from the Room is wonderful. The sea was clearly visible. Also, being next to the station makes it convenient to go anywhere. The Room was spacious, clean, and comfortable. I would like to stay again if I have the chance.

  • 5.00
    みずいろのかべ

    It was an enjoyable stay.

    This time, I will meet my beloved daughter coming from Tokyo at the Hotel. The room was thoughtfully arranged with a calm pink theme for two women staying, allowing us to fully enjoy the hotel life after work and travel fatigue disappeared. I am touched by the courteous response to the Review. Thank you very much.

  • 3.00
    Nou

    The service is good.

    I was put off by the amount of snack crumbs and trash under the single-seater sofa. I've been using Okura until now, but I might avoid it in the future. It was that shocking.

  • 5.00
    ソフィア

    They were satisfied.

    The size of the Room, the view, and the breakfast were all wonderful. Thank you for your hospitality.

  • 4.80
    進取のDiamond Voyager

    Hamamatsu’s finest Hotel with sparkling night views from the upper floors

    This is truly a Hamamatsu landmark, and I’d been wanting to stay here at least once. It’s adjacent to the station, but because the Facility is so huge, it felt farther than expected. That said, just as stated on the website, it’s a 3-minute walk. The location is very convenient. For my Room, I stayed in an “Upper Premium” Standard Single. The stylish, luxurious interior and amenities were excellent. It was a bit small, which was disappointing, but given that the price was comparable to a Business Hotel, that’s understandable. It faced the city side, but the view from the high floor was wonderful. In hindsight, at this level I should have paid a little more and chosen a larger Room on the ocean side. The staff’s courteous service also lived up to Okura quality. There was also an Act City walking map; starting early in the morning, I enjoyed a varied walk unlike anything else—highly recommended.

  • 4.80
    リングル

    As expected from a h...

    As expected from a high-class Hotel, the check-in and check-out process was very smooth. The staff's response was good, leaving a positive impression. The cleaning was thorough. However, there was no security check for the elevator, which left some concerns about security. Overall, I felt it was a very good Hotel. I will use it again.

  • 4.50
    jackom

    It truly lives up to the name of Okura!

    Stayed with breakfast for one night. The room was spacious and comfortable. Perhaps because it was a premium floor, amenities, mineral water, bathrobes, etc. were well provided, allowing for a relaxing stay! The breakfast was also very delicious. There was even someone making omelets. I was impressed with how well the service was provided at this price! Highly recommended!

  • 1.00
    七輪2

    I will never go again.

    I stayed for 2 nights and 3 days, but I thought the Hotel lacked dignity. Upon arrival, during check-in, I felt a strong sense of discomfort with the front desk staff and Hotel staff. The person who assisted me at the reception seemed unhygienic, which made me think "huh?" but I ignored it. I proceeded with the check-in process and received the room key and a paper with the Hotel's information, but there was no breakfast ticket. When I tried to ask, I was told, "This is all we have to give you. Please proceed to your Room," creating an atmosphere that made it difficult to ask questions. When I looked at the Hotel's information paper, there was nothing particularly detailed written, so I wondered if I could just mention my Room number and go. I went to my Room. The next day, when I went to the breakfast venue, I was asked, "Where is your breakfast ticket?" I replied, "I didn't receive one," and was told that a breakfast ticket was necessary. However, when I mentioned my Room number, they said it was fine, and I was able to enter. The guide said with a laugh, "Oh, the front desk must have forgotten to give it to you," which made me feel very unpleasant. There was no apology, and I thought it was unacceptable for a Hotel staff member to just laugh off the front desk's mistake. On the first day, when I got to the Room, I placed my luggage and decided to take a bath. When I looked at the shampoo and conditioner, they were already opened (they have a seal to indicate if they are new), which made me feel uncomfortable, so I called the front desk. The person on the phone said, "Oh, it's the cleaning staff's fault," and although they apologized, it felt like they thought it was no big deal. I told them over the phone that they didn't need to come anymore and hung up. I understand that cleaning staff are human and can make mistakes, so I don't mind that, but why do they shift the responsibility to others? Shouldn't the person who answered the phone properly apologize first? After breakfast, I went to the front desk to inform them that I didn't have a breakfast ticket and that I had called the front desk the night before, but the person who assisted me just laughed and said, "Oh, sorry." I thought they couldn't understand the meaning of my words, so I said it was fine and returned to my Room. I stayed for 2 nights and 3 days, and I thought all the employees here just laugh and apologize while shifting responsibility to others. I don't think it's a Hotel worth spending a lot of money on. I think it would be better to stay at a nearby Business Hotel. It was just a Hotel using the name Okura.

  • 5.00
    みずいろのかべ

    I was very satisfied.

    I enjoyed my hotel life in a relaxing room again this time. I had dinner at Tohkalin, and even though I was alone (my husband went to enjoy Hamamatsu gyoza), I had a delicious and leisurely time, and the drinks flowed. Thank you for taking care of me.

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  • 5.00
    悠jyu

    I was able to stay comfortably.

    I have stayed in Hamamatsu several times as I like the city, usually at a Business Hotel. This time, since it was New Year's, the rates at Business Hotels were up, so I decided to stay at Act City Hotel, which I had been curious about for a while. Although it was my first stay, I was upgraded to a higher floor. The view was wonderful. The Room was spacious and comfortable, making it a great start to the New Year. Thank you very much.

  • 3.00
    takumi0931

    The breakfast buffet was not up to the standards of a modern era.

    Breakfast was served at a special venue in the banquet hall. It was exactly the same as Hotel Okura over 30 years ago. The breakfast buffet did not match the era without evolution. Hasn't the food at modern hotels evolved more? It does not match the price at all. Coffee in a ready-made pot, bread that lacks appeal, and was Vietnamese pho offered as a warm dish? Despite having many veteran chefs, there was no egg station. Many young chefs were also seen. Do they have to recognize this as a modern hotel breakfast? It's unfortunate. Having had breakfast at a foreign brand hotel in Kyoto the night before, it was truly disappointing. The management should study the current breakfast styles by watching YouTube. They should also hire a presentation coordinator. The front desk service is indeed Hotel Okura.

  • 4.83
    ハナミズキ150

    The scenery was beautiful.

    This was my first time staying at the property. The room was clean and I had a comfortable stay. I checked in around 4 PM, and it was unfortunate to see that many doors were left open and the rooms appeared messy, possibly because they were being cleaned. The breakfast had a wide variety, including Hamamatsu gyoza, which was nice. Thank you very much.

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  • 4.83
    *レイ*

    The breakfast was bu...

    The breakfast was buffet style at Figaro. There was a wide variety, and everything I ate was delicious. The corn soup and meat sauce penne were particularly rich and very tasty. The Room had a nice view, was clean, and I was able to stay comfortably. I would definitely like to stay again when I visit Hamamatsu.

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  • 3.67
    kei2

    Room Service

    Room service has returned after several years, but the menu is limited and ordering is only available via mobile, which is very inconvenient. Even though we set the number of guests to two, there was only enough water and cutlery for one person. The taste is good, but it's disappointing.

  • 5.00
    Ogutta

    Koicho

    Hotels like this are usually more expensive, but the content at this price is very satisfying. The room's interior is sophisticated, and I felt a good sense of style. There is also an air purifier and humidifier, which is perfect. If I have another opportunity to come to Hamamatsu, I would like to stay at this Hotel. Thank you very much.

  • 5.00
    てよよ

    The view was amazing.

    I have seen the exterior for a long time. The online reviews were good, so I wanted to stay once, and I did. As per the reviews, the service was excellent, and the room had a calm atmosphere, with a large bed and a clean feeling, making it a pleasant stay. Above all, being on a high floor, the view from the window was fantastic. The passage from the parking lot to the front desk felt a bit long, but I managed to reach it.

  • 4.17
    マーガレット24

    Beautiful Hotel

    The Room was spacious and very clean, and the staff's response was excellent. Breakfast and dinner were buffets, but unfortunately, they were not very tasty.

  • 4.60
    Chocoholic

    Wonderful view!

    I used it for the first time. I had to leave early the next morning, but I wanted to spend my time at the Hotel luxuriously and comfortably, so choosing the Upper Premium Room was the right decision. The view from the 44th floor was perfect, and I was able to enjoy the wonderful scenery both at night and in the morning. The amenities were well-equipped with a Dyson hairdryer, aromatic amenities, NESPRESSO, Imabari towels, etc. I would definitely like to use it again.

  • 4.60
    たびいち

    The view is amazing,...

    The view is amazing, and I always use this place when I visit Hamamatsu. I wish the weekday restaurant and room service were a bit more extensive.

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