รีวิวและความประทับใจจากผู้เข้าพักที่ Okura Act City Hotel Hamamatsu

I will never go again.

I stayed for 2 nights and 3 days, but I thought the Hotel lacked dignity. Upon arrival, during check-in, I felt a strong sense of discomfort with the front desk staff and Hotel staff. The person who assisted me at the reception seemed unhygienic, which made me think "huh?" but I ignored it. I proceeded with the check-in process and received the room key and a paper with the Hotel's information, but there was no breakfast ticket. When I tried to ask, I was told, "This is all we have to give you. Please proceed to your Room," creating an atmosphere that made it difficult to ask questions. When I looked at the Hotel's information paper, there was nothing particularly detailed written, so I wondered if I could just mention my Room number and go. I went to my Room. The next day, when I went to the breakfast venue, I was asked, "Where is your breakfast ticket?" I replied, "I didn't receive one," and was told that a breakfast ticket was necessary. However, when I mentioned my Room number, they said it was fine, and I was able to enter. The guide said with a laugh, "Oh, the front desk must have forgotten to give it to you," which made me feel very unpleasant. There was no apology, and I thought it was unacceptable for a Hotel staff member to just laugh off the front desk's mistake. On the first day, when I got to the Room, I placed my luggage and decided to take a bath. When I looked at the shampoo and conditioner, they were already opened (they have a seal to indicate if they are new), which made me feel uncomfortable, so I called the front desk. The person on the phone said, "Oh, it's the cleaning staff's fault," and although they apologized, it felt like they thought it was no big deal. I told them over the phone that they didn't need to come anymore and hung up. I understand that cleaning staff are human and can make mistakes, so I don't mind that, but why do they shift the responsibility to others? Shouldn't the person who answered the phone properly apologize first? After breakfast, I went to the front desk to inform them that I didn't have a breakfast ticket and that I had called the front desk the night before, but the person who assisted me just laughed and said, "Oh, sorry." I thought they couldn't understand the meaning of my words, so I said it was fine and returned to my Room. I stayed for 2 nights and 3 days, and I thought all the employees here just laugh and apologize while shifting responsibility to others. I don't think it's a Hotel worth spending a lot of money on. I think it would be better to stay at a nearby Business Hotel. It was just a Hotel using the name Okura.