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- ฮามามัตสึ · ทะเลสาบฮามานะ · เท็นริว
- Okura Act City Hotel Hamamatsu
- Okura Act City Hotel Hamamatsu รีวิว
- ymkdogรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Okura Act City Hotel Hamamatsu
- ห้องพักและสิ่งอำนวยความสะดวก4.49
- สิ่งอำนวยความสะดวก4.35
- การบริการลูกค้า4.62
- อาหาร4.39
- น้ำพุร้อน・อ่างอาบน้ำ4.20
- ความพึงพอใจ4.49
Facility limitations are undeniable, but the hospitality is exceptional.
Access from the Shinkansen to the Hotel was unexpectedly confusing. I used the self check-in/out system, but there was only one machine available, and the instructions were too simple, resulting in low usage. The staffed check-in had a long line, while self check-in had no wait time. The breakfast buffet was well-stocked and satisfying. The Room had a unit bath style with the sink, toilet, and bathtub all in one space. We stayed in a triple Room as a family, but using a unit bath for family use was quite challenging. Additionally, there was some dust in the Room. The service and hospitality were of excellent quality as expected. It is a good Hotel; however, I might hold off on repeating my stay here for now and consider trying another Hotel next time.
- ห้องพักและสิ่งอำนวยความสะดวก3
- สิ่งอำนวยความสะดวก3
- การบริการลูกค้า5
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ3
- ความพึงพอใจ4
- 26/7/2025～
- 4 คน 1 ห้อง
- [Standard Floor] Standard Triple <Non-Smoking>
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing to stay at our hotel. Your feedback regarding the self-check-in process and room arrangements is highly valuable, and we will use it as a reference for future improvements. We sincerely apologize that the bathroom did not meet your expectations during your family’s stay. We offer various room types, including those with separate bath and toilet facilities, which you may consider for your next visit. Additionally, we deeply regret any discomfort caused by dust in the room and extend our sincerest apologies once again. Moving forward, we will continue striving to provide a more comfortable accommodation experience for all our guests. On the other hand, we are delighted to receive your kind words about our breakfast menu and staff service. We look forward to welcoming you again in the future.