รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Kobe - 2หน้า

(จังหวัดเฮียวโงะ/โกเบ・สวนเมริเคนพาร์ก) [ทั้งหมด 468 ห้อง]
คะแนนรวม
4.43
ดี (241)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.39
  • สิ่งอำนวยความสะดวก
    4.47
  • การบริการลูกค้า
    4.57
  • อาหาร
    4.50
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.16
  • ความพึงพอใจ
    4.48
  • 3.33
    wharton22

    I usually stay as a ...

    I usually stay as a One Harmony member, but I chose this plan because it was exceptionally affordable. As always, the staff's hospitality was polite, but the renovated room's bathroom amenities were almost nonexistent (I had to call to get a shower cap delivered, which made me think even a Business Hotel might be better in this regard). Additionally, items like hand towels and tissue boxes were no longer provided—something that is almost always standard in any hotel—which felt inconvenient. The bathrobe, which is typically available in deluxe rooms or higher categories, was also missing and had to be requested by phone. After the renovation, one would expect improvements for convenience and usability; however, the specifications of this accommodation remain puzzling. As an elegant accommodation I frequently use throughout the year, I can't help but feel perplexed every time I stay here. The tempura dinner was as excellent as ever—absolutely delicious. The breakfast buffet was crowded as usual; being someone who dislikes buffets in general, I found it tiresome once again.

  • 4.80
    yk!eg=su/i

    The view was beautiful.

    Although we checked in late, as soon as we entered the Room and opened the window, the charming illuminations across the shore immediately caught our eye. The Hotel's illuminated shrubbery and Christmas tree were also splendid. After 8 PM, colorful drone illuminations began on the south side of the Hotel, and we enjoyed watching them from our east-facing window with excitement. In the morning, we experienced seeing a sunrise over the ocean for the first time and were deeply moved by the beauty of shimmering waves and sunlight. The Room was very quiet, allowing us to relax comfortably.

  • 4.67
    リシィ

    I had a relaxing time.

    I stayed alone for the first time in a while in Kobe. I was given a west-facing Room as requested, and I enjoyed a relaxing time with views of the Port Tower and Ferris wheel. For breakfast, I ordered French toast through room service and was very satisfied. It seems to be limited in quantity at the café, but I discovered that ordering it via room service guarantees availability, so I'm glad I did!

  • 3.20
    あむごん

    A bit disappointing

    The Facility is getting old, but the service is top-notch. It’s a good Hotel with a reasonable rate. However: - Housekeeping noise: The cleaning noise from the neighboring Room was extremely loud, almost as if they were banging on the walls repeatedly. I wanted to focus on work, so this was very disappointing. - Smart TV issues: The compatibility between Google TV and in-room WiFi was poor, causing frequent disconnections and making it difficult to watch anything properly. This fails to function as a proper Facility feature. The rate was fair, and I would like to stay again; however, the above points were unfortunate.

  • 4.83
    ラズベリージャム1

    Comfortable Room

    The room was beautifully arranged, with bright lighting, and offered a stunning view of the harbor. However, there were no hand towels provided, and the lack of extra face towels was inconvenient.

  • 3.67
    michael69

    Also available at Okura.

    Every corner is sparkling clean, with no fog on the glass or mirrors. The carpet feels soft underfoot and is easy to walk on. The guest rooms are spacious and comfortable, allowing for a relaxing stay. Truly worthy of the name Hotel Okura—an excellent hotel. However, when I was arranging luggage delivery upon departure, an incident occurred. The female staff member assisting me was very polite and made me feel at ease during our interaction. Suddenly, an older male staff member wearing glasses interrupted us and started asking her about something unrelated to my request. Another female staff member nearby quickly stepped in to assist with my luggage arrangements instead, but even then—and afterward—the male staff continued pressuring the original female staff behind the counter in full view of guests like myself. I was quite shocked by this behavior. Wouldn't it be standard practice for him to greet me as a guest first, excuse himself politely, and move their discussion out of sight? I was very surprised that such behavior could occur at Hotel Okura and found it disappointing as my final impression. That said, all other staff members were courteous and professional throughout my stay. Thank you for your excellent service overall! The location is also convenient; I would definitely consider staying here again when visiting Kobe.

  • 4.40
    ふみとり

    A Hotel You Can Trust

    At this long-established Hotel, the clean rooms and attentive service provided a sense of comfort.

  • 2.80
    みかん・りんご

    The elevator noise is loud.

    I stayed in a sea-facing room on a high floor for a multiple night stay. The view was excellent, but the noise from the elevators cutting through the wind was so loud that I could hardly sleep. There are six guest elevators and three staff elevators, which operate continuously, causing frequent noise. When I stayed here previously on a mid-floor level, I don't recall being bothered by such noises. It was also a sea-facing room—could the location have made a difference? The room was renovated in 2025 and looked clean, but the bathroom remained an old unit bath and was very inconvenient to use. Additionally, there were no hand towels provided, which are usually standard.

  • 2.33
    fallguy1990

    About Cleaning

    As a long-established Hotel, the rooms and Facility are old but highly reliable, and the front desk staff were exceptionally kind. However, the cleanliness of the rooms was disappointing. Various areas were dirty and not thoroughly cleaned, which was unpleasant. Additionally, rooms not facing Meriken Park felt lackluster. Next time, I would like to try a different restaurant as well.

  • 4.80
    &マカロン

    A memorable and happy stay in Kobe.

    I stayed with my elderly parents, both over 80 years old. I chose Okura after much consideration, looking for a Room, bed, and hospitality that would allow us to experience the essence of Kobe while providing a restful stay for both body and mind. The result was perfect. The vibrant flower arrangements at the entrance and the paintings in the lobby greeted us warmly, bringing big smiles to my parents' faces. The view from the window was stunning, and we enjoyed strolling around Meriken Park and Motomachi. The location was very convenient, making it easy to explore the city efficiently. The shuttle bus from Shin-Kobe was also extremely convenient. All the staff who assisted us, whether with shipping packages or purchasing sweets, were incredibly kind and made our stay pleasant. Although we thought this would be our first and last visit to Kobe, my mother surprised me by saying, "Let's come back again," which made me very happy as her daughter. We stayed in a triple Room with one extra bed, but it was perfectly comfortable!

  • 5.00
    シェイ

    Hospitality, service, and breakfast—everything is highly satisfying.

    Although I checked in around 9 PM, several staff members immediately greeted me at the front desk and offered support as soon as I looked around. The exceptional hospitality here is truly unmatched. I was looking forward to breakfast, and every ingredient was fresh and delicious, making me stay longer than expected. While I initially thought the Facility might be old, the interior was beautifully renovated, offering a blend of traditional charm and elegance for an enjoyable experience. One minor inconvenience is the limited number of power outlets compared to modern Business Hotels; however, this was more than compensated by the spacious Room and comfortable bed that made me want to extend my stay. Thank you for your hospitality!

  • 4.50
    盧山

    The front desk staff...

    The front desk staff and all the other staff members we met at the Hotel were very kind, which made us feel at ease and relieved our travel fatigue. The breakfast was enjoyable with a great view, offering a variety of Japanese, Western, and Chinese dishes to choose from. Thank you very much.

  • 3.33
    生まれつきの寿司好き

    Everything was ruined by the front desk and porter at check-in.

    I apologize, but the service quality has lowered my satisfaction. The main issue lies with the Hotel front desk and porter during check-in. At check-in, the front desk staff was looking down and occupied with something, failing to notice me limping across the spacious lobby until prompted by the porter’s “Please assist.” It was past 5 PM; though I could walk, I was visibly tired from the day. Moving slowly for my age while swaying my shoulders and head due to fatigue, I approached not directly in front of the desk but closer to an entrance area intending to fill out forms there. I informed them of my name and Reservation site. However, perhaps not realizing that I had difficulty walking at first glance, they set up a form directly in front of their station saying “Please fill it out here.” At that moment, feeling disappointed that they couldn’t notice such details visually on their own made me hesitant about expressing myself clearly. Unable to confidently say something like "My feet hurt; may I write here instead?"—I ended up moving without protest which might have been a mistake on my part. Later when being guided by another porter carrying luggage towards my Room—they briefly glanced back once yet didn’t seem aware enough about how much slower or differently paced (due-to-limp) movement occurred behind them thus continued walking briskly ahead unfaltered pace-wise. Both instances left impressions where attentiveness could’ve resolved matters better leading toward lessened disappointment overall despite personal communication shortcomings potentially contributing too alongside circumstances involved therein... Having frequented Hotel Okura Kobe since over thirty-five years ago whenever visiting Kobe city itself albeit fewer-than-ten stays total lifetime-wise—always previously satisfied especially regarding exceptional services rendered fondly remembered nostalgically speaking—it saddens greatly seeing standards seemingly decline comparatively nowadays unfortunately observed firsthand recent experience recounted herein above contextually elaborated upon accordingly detailed likewise shared transparently honestly truthfully sincerely respectfully constructively feedback-oriented manner intended purposefully positively ultimately hopefully beneficially impactful long-term improvement-focused outcome desired ideally envisioned optimistically aspired achievable realistically attainable feasibly pragmatically actionable implementable effectively efficiently sustainably enduringly consistently reliably dependably trustworthily reputably commendably admirably excellently outstanding exemplary 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happiness-contentment joy-gratitude appreciation-thankfulness acknowledgment-respect admiration-affection attachment-devotion commitment-dedication passion-love enthusiasm-energy excitement-motivation inspiration-drive ambition-goal aspiration-dream vision-purpose meaning-significance importance-value worthiness-desirability attractiveness-allure appeal-charm magnetism-fascination intrigue-interest curiosity-wonder amazement-awe astonishment-surprise shock disbelief incredulity skepticism doubt hesitation reluctance reservation apprehension fear anxiety worry concern unease discomfort dissatisfaction frustration disappointment regret remorse guilt shame embarrassment humiliation sadness sorrow grief pain suffering hardship struggle challenge adversity obstacle barrier hindrance limitation restriction constraint difficulty complexity complication problem issue matter situation circumstance condition state status position role function duty responsibility obligation task assignment 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  • 4.83
    r-mary

    First Trip to Kobe

    I stayed with my daughter at the accommodation. After making the reservation, I learned about the availability of separate pajamas and inquired via email about them and a hair iron. I received a prompt reply stating that they would be prepared in our room. From the moment we entered the entrance, it was easy to approach the staff as they made eye contact with us. When we arrived early and asked to leave our luggage, they handled it smoothly without any wait. The shuttle bus had frequent services, so we used it multiple times to get to Sannomiya, which was very helpful during hot weather. Breakfast was delicious with enjoyable fruits and sweets, as well as fresh vegetables from Awaji Island. On our second day, a staff member who assisted us on the first day remembered us and greeted us warmly with "Hello" and "Good morning!" It felt very friendly and left an unforgettable memory of our trip. Despite being in a different venue on each day and meeting many guests daily, their attention impressed me greatly. They also casually spoke to us when leaving the venue (the food rating is 4 because although the first day's venue faced a garden view, unfortunately, we were seated inside). The view of Kobe Port from our room was stunning both in the morning and at night; enjoying this changing scenery added to our sense of relaxation during travel. Throughout various areas within the hotel, interactions with staff felt perfectly balanced—providing reassurance during our stay away from home. Thanks to this experience, we had an enjoyable trip!

  • 5.00
    つむ１９

    Thank you for the wonderful time and space!

    The Hotel had a wonderful atmosphere, and I was able to relax and enjoy my stay. Both the Hotel staff and the convenience store staff were very friendly. I wanted to try the restaurant, but it was too expensive, so I decided against it—what a pity. The shuttle bus was convenient as it provided direct access from the bullet train station to the Hotel, making for a comfortable journey. The cityscape visible from the shuttle bus was also beautiful. Since the shuttle bus operates only on weekends and holidays, I'm not sure if I'll be able to use it next time, but I would love to take advantage of it again if possible. With check-out at 12:00 PM, I could take my time in the morning. My Room was upgraded as well, so I made sure to relax until just before check-out time. The night view from my Room on the mountain side was beautiful—I could have gazed at it forever! From there, I even saw some bikers riding along the highway. I would love to stay here again in the future—thank you very much!

  • 4.80
    プーさんのお母さん

    My parents were delighted.

    My parents stayed at the accommodation to celebrate my mother's birthday. The view from the window was excellent, and the customer service was outstanding. They were delighted and said it was a great experience. Thank you very much.

  • 5.00
    ddssaa

    Enjoyable Holiday

    Thank you for your hospitality. It was a long-awaited trip with my wife, and we had a very comfortable and enjoyable stay. We are grateful to everyone. We look forward to staying again.

  • 5.00
    口口口

    I was deeply moved.

    I made a same-day Reservation on the last day of the Obon holiday and visited unexpectedly. Despite what must have been a tiring period, the front desk and bell staff greeted me with wonderful smiles, providing just the right amount of explanation and maintaining an ideal level of interaction. I visit the bar every year, and once again, the staff there were attentive yet unobtrusive—truly exceptional. They served an outstanding drink as always. For breakfast, I was guided to an alternative venue since the 3rd-floor buffet was fully booked, but even this guidance was handled with care. I look forward to enjoying their wine-poached plums every year at breakfast, and they were delicious again this time. On the other hand, I tried their special fruit tea for the first time—it might be generally considered tasty? But it wasn’t to my personal liking. I also found it disappointing that their tomato juice now contains salt. The high-floor rooms have renovated bathrooms that are somewhat easier to use; however, I found the closet doors slightly inconvenient. Every staff member I interacted with during this stay was truly courteous and smiling throughout my visit—it made me feel genuinely happy during my stay here. Thank you very much!

  • 3.33
    2174

    I love hotels in Tok...

    I love hotels in Tokyo, and I thought it might be nice to stay at a well-established and familiar accommodation in Kobe for the first time. The staff were mostly pleasant, but I felt a bit puzzled by the deterioration that contrasted with the grandeur of the interior and the self-service ice machine system.

  • 4.33
    島人さん

    The view was amazing.

  • 5.00
    amherstchap

    I had a relaxing stay.

    Arriving late at night by Shinkansen from Tokyo Station to Shin-Kobe Station, I checked in at 8:30 PM and was able to rest quickly thanks to the efficient service. There is also a convenience store on the lobby floor, which was very convenient. As expected of Hotel Okura, the quality was excellent. I learned for the first time that there is a bus to Arima Onsen. It might be better to promote this more.

  • 3.83
    めがねこねこ

    Thank you very much for your hospitality. As expected from Okura.

  • 5.00
    nanabeck

    The staff, the view, and the outdoor pool... all are my favorites.

    I love Kobe and this is my favorite Hotel. The dinner buffet at Ariake is delightful, and the staff are wonderful. In summer, the outdoor pool and poolside restaurant offering loco moco and draft beer are simply the best.

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  • 4.67
    2525モモ

    Recovery Celebration

    Stayed for a recovery celebration. Included matcha tea, breakfast, and dinner. Enjoyed learning about various teas from the staff at the matcha shop. The hospitality of the Camellia staff was excellent, and the meals were delicious. If there’s one small concern, it would be that the wallpaper near the window in the room was peeling. The scenery, comfort, and service at this wonderful hotel make me want to stay again. Thank you very much!

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  • 4.00
    夫婦はホテル、家族は旅館が一番

    Exclusive services befitting a prestigious establishment

    It was my first stay in a while. I received the reliable service expected from a prestigious accommodation. Since the breakfast venue was full, I was guided from the 3rd floor to the 34th floor. Even though it was temporarily set up in a large hall, I enjoyed breakfast with an amazing view and felt very satisfied. Many accommodations in Kobe are priced above their value, but Hotel Okura Kobe offered pricing that matched its worth. I will definitely use it again.

  • 5.00
    黒熊くん

    I stayed for the Osa...

    I stayed for the Osaka Expo. I chose a room with a focus on the view, and my wife and daughter were very pleased. As we arrived late, we opted for room service for dinner. The food arrived very quickly after ordering, was incredibly delicious, and left us highly satisfied. The staff provided thoughtful service—thank you very much. Two instances stood out: one was when they prepared extra plates for room service without us requesting them; the other was during breakfast when I temporarily misplaced the paper with our room number (later found), and they kindly checked our room number using the key card. Please extend my gratitude to your staff members. Thank you!

  • 4.80
    うえだあきこ

    An elegant Hotel

    Used for accommodation with a friend visiting from Kyushu. Popular among inbound tourists, as I realized when I saw many foreign visitors at check-in. Although it has been over 30 years, the room was very clean, and the night views of Port Tower, G-Lion, and Port Island were beautiful and relaxing.

  • 3.33
    wharton22

    Usually, I make a Re...

    Usually, I make a Reservation as a One Harmony member, but this time IKYU's Plan was more affordable, so I used IKYU's Plan. Since I'm familiar with the Room, I expected the usual—only one tissue case and no hand towels—but I've come to accept it. However, I was surprised that there were no bathrobes in the deluxe Room. After calling, they brought additional towels along with a bathrobe. What surprised me this time was that the water temperature of the washlet was too hot, making me stop using it immediately. Although the Room has been renovated, perhaps because older fixtures like toilets are still in use, there is a sense of mismatch remaining. Using the toilet requires caution. That said, Camellia's cake was delicious and the courteous service by senior staff at breakfast made for a pleasant experience—it felt like Okura's tradition still remains intact.

  • 4.33
    嵐舟

    A Blissful Time.

    I was worried about my booking, but I appreciate that you arranged for me to stay in the same Room for two nights. The Room with a beautiful night view helped ease the fatigue from my summer trip. Thank you very much. Much appreciated.

  • 2.50
    Forester

    It was disappointing despite my expectations...

    Disappointing aspects: I expected a first-class hotel, but... - The staff managing the buffet restaurant "Ariake" were unhelpful and unfriendly. They seemed indifferent to customer satisfaction. It's a shame because the food was delicious. - No ice service available. Guests are told to get it themselves from the ice machine on a lower floor—similar to low-cost city hotels? For reference, at the city hotel I stayed in the previous day, the front desk provided it for me. - The duvet cover on the bed was severely torn. It's strange that maintenance didn't notice this issue. I pointed it out to the front desk during checkout.

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