รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Kobe

(จังหวัดเฮียวโงะ/โกเบ・สวนเมริเคนพาร์ก) [ทั้งหมด 468 ห้อง]
คะแนนรวม
4.43
ดี (232)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.40
  • สิ่งอำนวยความสะดวก
    4.47
  • การบริการลูกค้า
    4.60
  • อาหาร
    4.51
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.15
  • ความพึงพอใจ
    4.46
5.00
miS

That was excellent. Thank you very much.

I’m very sorry for arriving so late and causing you trouble. Even so, thank you very much for welcoming us so warmly. At check-in, the front desk asked if it was my birthday, and I received a red rose. My actual birthday was two days earlier, and since the purpose of our trip was our son’s event, I had completely forgotten—but it gave my husband and me one more special reason to celebrate, making this a truly memorable trip. As we stayed for two nights, we borrowed a vase during our stay and displayed it with care. However, as I couldn’t carry it with me on the last day, I reluctantly decided to leave the rose behind. I’m sorry that your thoughtful gesture went to waste. Thanks to you, we had a wonderful trip to Kobe. Thank you very much. The Room and hallways were spacious, and the lobby shared the same design as Hotel Okura in Tokyo. Surrounded by the reassuring atmosphere of such a long-established hotel, we were able to relax deeply. Also, at the shopping arcade, I unexpectedly found and purchased a painting by an artist I love—so I was delighted to be able to bring home a lasting memory of this trip. Just one small thing: since you kindly serve warmed French toast at the breakfast buffet, I felt it would look nicer on slightly larger plates. The current size may be convenient for those who try many items and want an easy-to-carry tray setup, but to me it made the delicious French toast look a bit less special. To be honest, I wanted to order French toast breakfast via room service; however, since I joined my husband who wanted the buffet—and French toast was all that was on my mind—I may have felt that way because of it. I apologize for sharing an unnecessary comment; overall, from the bottom of my heart I'm glad we chose your hotel. We would love to stay with you again if we have another opportunity. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5
  • 3/3/2026~
  • 2 คน 1 ห้อง
  • [Non-Smoking] Authentic Deluxe Double (Floors 16–27)
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing our Hotel from among many options and for staying with us as a family. While there may have been some shortcomings during your stay, we are delighted to hear that you were able to spend your time comfortably, and we truly appreciate your kind words along with your feedback on our small celebratory gesture. We will continue striving to put smiles first and further improve so that even more guests will be satisfied. We would be grateful if you would keep Hotel Okura Kobe in mind as part of your cherished memories. All of our staff sincerely look forward to welcoming you again.

ดูรีวิวทั้งหมดของHotel Okura Kobe