รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Kobe - 5หน้า

(จังหวัดเฮียวโงะ/โกเบ・สวนเมริเคนพาร์ก) [ทั้งหมด 468 ห้อง]
คะแนนรวม
4.42
ดี (237)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.38
  • สิ่งอำนวยความสะดวก
    4.47
  • การบริการลูกค้า
    4.59
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.15
  • ความพึงพอใจ
    4.47
  • 5.00
    つこく

    I used it for my birthday.

    Not only was the view from the room impressive, but the teppanyaki restaurant for dinner was also excellent. The taste was great, and the view was equally wonderful. The chef's quiet conversation, neither too close nor too distant, was truly remarkable. Additionally, I was almost moved to tears when I received a single crimson rose at check-in for my birthday. It was a very lovely surprise. I would love to stay here again for another special occasion.

  • 4.17
    でんすけ-01

    Sense of security

    I used this hotel again this time following my visit in July to meet an acquaintance. The calm atmosphere of the hotel entrance, lobby, and front desk provides a sense of security, making it a personally comfortable space for me. What I appreciate the most is the courteous demeanor of the hotel staff, making it one of the hotels I would like to use again when visiting Kobe.

  • 4.67
    旅行S

    The service was good, and I was able to relax.

  • 4.80
    ル・クレスト

    Thank you for accomm...

    Thank you for accommodating my room request. I was once again very satisfied with the staff's service, which truly reflects the quality of a long-established hotel. I will definitely use your services again.

  • 5.00
    nttr

    As always, I am very pleased.

  • 1.33
    もーもーうしさんもー

    It's disappointing.

    We stayed for two nights with three elementary school children and one adult. Check-in was at 3 PM, but we had to wait in line for about 15 minutes in front of the reception. There was no guidance to the room or assistance with our luggage. The toothbrush, pajamas, and slippers for the children sharing the bed were not prepared in the room, so I called the front desk, and they were delivered in several batches. (It would be helpful if they could be delivered all at once.) We had informed the hotel in advance that we were staying for a child's birthday, but there was no birthday card or congratulatory message. There was a laundry service, and we wanted to use it immediately after check-in, but we were told reservations were not possible, so we had to inquire several times before we could use it. It would be easier to plan if there was at least a waiting list. On the first day, we went for breakfast right after it opened and requested a window seat, but were told it was not available and were seated away from the window. A few minutes later, someone else was seated by the window. Is it reservation-based? On the second day, we went an hour after opening and were guided to a banquet hall-like area with no windows. The food was exactly the same as the first day. It was disappointing as there were no windows, and it felt oppressive not being able to see outside. Regarding the breakfast content, I felt it was not worth the price. Except for the omelet cooked on the spot, it was almost the same as a business hotel. It was also very crowded. The room we stayed in had a shower with only two adjustable heights and a fixed angle, making it very difficult to use. It might be especially challenging when staying with small children. After entering the room, the children started coughing and had runny noses, and I was concerned they might be getting sick, but there were no symptoms at all while we were outside the hotel the next day. After returning to the room in the evening after sightseeing, the coughing worsened. I was already concerned about the dust in the room, but when I checked the air conditioner vent, it was covered in black mold! I consulted with the front desk and showed them the pictures, but without checking the current situation, they said, "If the symptoms are severe, we can clean the air conditioner or change rooms." Is this a common issue? I mean, I'm consulting because there are health issues, but to say "if it's severe" is... I was very satisfied with the hotel when I stayed over 10 years ago, so this stay was very disappointing. (I see others have also mentioned the mold in the air conditioner.)

  • 5.00
    @くにちゃん

    The sushi is exquisite.

    I stayed for the first time in 30 years, and the hotel staff's service was truly excellent. Thank you very much. Before leaving, I had sushi at Hama Iso on the first floor, and it was exquisite.

  • 4.83
    あおいひと

    It was a lovely city hotel.

    It was a hotel I had dreamed of staying at since I was a child. After actually staying there, my admiration remained intact, and I was completely satisfied with the staff's hospitality, the cleanliness of the facilities, and the delicious breakfast. I would love to visit again if I have the chance.

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  • 5.00
    masn

    Satisfied today as well.

    I use this place for a change of pace (my wife's day off). This time, we chose a plan with dinner included. With the typhoon approaching, we were able to spend a quiet and relaxing time. Although the dinner was not a course meal, it had an adequate volume and high-quality ingredients and preparation, which left us very satisfied.

  • 5.00
    一休7郎

    It was comfortable.

    I was guided to a high floor, and the amazing view lifted my spirits. The room was thoroughly cleaned, allowing us to have a pleasant stay. It became a memorable occasion for my partner's birthday. Thank you very much.

  • 4.60
    パンと紅茶

    Consecutive nights stay

    I stayed for consecutive nights to attend a live event at the Memorial Hall. The access to the Memorial Hall was not very convenient as I had to go through Sannomiya. The convenience store was also a bit far. The hotel overall felt a bit old, but the concierge and front desk staff were kind and courteous, which is what I would expect from Okura. It was hot, and I didn't plan to do any sightseeing, so I spent a lot of time in the room apart from the live event. I was glad I chose Okura because I could relax in a spacious room and it was comfortable.

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