รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Kobe

(จังหวัดเฮียวโงะ/โกเบ・สวนเมริเคนพาร์ก) [ทั้งหมด 468 ห้อง]
คะแนนรวม
4.43
ดี (232)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.40
  • สิ่งอำนวยความสะดวก
    4.47
  • การบริการลูกค้า
    4.60
  • อาหาร
    4.51
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.15
  • ความพึงพอใจ
    4.46
2.80
みかん・りんご

The elevator noise is loud.

I stayed in a sea-facing room on a high floor for a multiple night stay. The view was excellent, but the noise from the elevators cutting through the wind was so loud that I could hardly sleep. There are six guest elevators and three staff elevators, which operate continuously, causing frequent noise. When I stayed here previously on a mid-floor level, I don't recall being bothered by such noises. It was also a sea-facing room—could the location have made a difference? The room was renovated in 2025 and looked clean, but the bathroom remained an old unit bath and was very inconvenient to use. Additionally, there were no hand towels provided, which are usually standard.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ3
  • 27/10/2025～
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Sky View Floor Deluxe Double 28th-33rd Floor
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for your continued patronage of the Okura Group. We also sincerely appreciate you choosing to stay at our accommodation on this occasion. We deeply apologize for the inconvenience caused during your stay due to the elevator noise, which may have disrupted your rest despite staying with us. For future stays, we will do our best to assign a room that minimizes any impact from elevator noise as much as possible. We will continue to reflect on areas where we can improve and strive to address them one by one. We look forward to welcoming you back to Hotel Okura Kobe, and all our staff sincerely await your next visit.

ดูรีวิวทั้งหมดของHotel Okura Kobe