그랜드 프린스호텔 오사카 베이 투숙객 리뷰 및 후기 - 10페이지

(오사카부/유메시마역에서 한 정거장 · 코스모스퀘어) [전체 480개 객실]
종합 점수
4.34
좋다 (415)
  • 객실 및 어메니티
    4.44
  • 시설・설비
    4.43
  • 접객・서비스
    4.44
  • 식사
    4.14
  • 온천・목욕
    4.17
  • 만족도
    4.36
  • 4.60
    pudding555

    Excellent hospitality

    The customer service is excellent! As expected from a Japanese Hotel. All the staff greet you with a smile whenever you pass by, and even without saying anything, they ask if they can assist you with something. The front desk staff provided detailed explanations and guidance, offered several suggestions on how to spend time, and delivered truly outstanding service. The Room was very clean, making it comfortable and pleasant to stay in! There were plenty of lighting options, allowing you to adjust according to the situation. The Wi-Fi was smooth and fast, and I was happy to find power outlets and USB charging ports near the bed, along with a good number of outlets overall. If I may be a bit indulgent, I would have appreciated it if the shower in the shower room could be adjusted to a lower height and different angles. That said, the bathroom was spacious, and I was satisfied with the amenities. The bread with cream cheese that I purchased from the bakery? was incredibly delicious. It was so good that I would go out of my way to buy it again, so I highly recommend it.

  • 5.00
    007.

    Ocean View Stay

    Thanks to the Diamond Member benefits upgrade, I was able to stay in a spacious and lovely Room. The view from the window was beautiful, and I was able to enjoy a relaxing and luxurious time.

  • 4.67
    Amoretz

    Warm hospitality

    The staff welcomed us with a smile from check-in to check-out, which made us very happy. The woman who made eggs at the restaurant was kind and interacted brightly with others, which left a strong impression. Other staff members also provided excellent service. One thing to mention is that the door of the cabinet enclosing the room's refrigerator was difficult to close and kept opening, which was a bit concerning. Also, it would be nice if guests could use the spa. I thought 3000 yen was expensive for guests staying at the property.

  • 3.83
    HLG

    Business use.

    This was my first stay since it became the Grand Prince Hotel. I was able to stay in a newly renovated room, as they are renovating the rooms in sequence. Although it was a multiple night stay, I was using it for work, so unfortunately, I didn't have much time to enjoy the hotel life. Compared to when it was the Hyatt, the room feels brighter with more lighting. The TV mounted on the wall cannot be turned towards the table side, so I thought it might be designed for viewing from the bed. It would be appreciated if it could swivel even a little. Since this was a 3-night stay, it would be nice to have a bit more variety in the breakfast. The breakfast didn't change much, so it became a bit monotonous over the 3-night stay. Overall, it's a good hotel, and I would like to continue using it in the future.

  • 4.83
    一休、最高

    I love traveling.

    This was my second stay. As with the previous visit, it was very good, but just one thing... It seemed that the bathtub wasn't cleaned thoroughly, possibly because not many people use it regularly. Other than that, everything was perfect.

  • 4.50
    &Joe

    An excellent hidden Hotel

    This was my first stay, but the quality was comparable to high-end Japanese hotels and foreign brands around Umeda. As expected, the former Hyatt is different. The quality of the Facility is 5 stars. I stayed for two nights from Monday and liked it so much that I extended my stay. They properly reflected the IKYU Diamond benefits, upgraded me to a Room twice the size at 80 square meters, and kindly accepted my requests for a 20% off restaurant coupon and late checkout. The downside was that, perhaps due to its remote location, the occupancy is limited when there are no events nearby. The in-house restaurant was closed on Monday and Tuesday, so I relied on Room service. There were few staff, and it was a bit lonely without a bar to have a drink at night. Also, it was puzzling that while the gym and pool were free to use, only the bath was charged. However, the quality of Room service was very high, and I enjoyed a luxurious meal in a comfortable Room. The staff were well-trained, calm, and I was able to concentrate on work quietly. The round-trip shuttle from Umeda is convenient, and I would like to use it as my regular Property in Osaka in the future. It's a good Hotel, so it deserves to be more popular.

  • 5.00
    ボボッピ

    The renovated rooms are excellent.

    The renovated rooms feature a sophisticated design, offering a modern impression that is a complete departure from their previous appearance. The Room is not only new but also impeccably clean, providing a pleasant experience. The serene atmosphere of the lounge and the view from there were also excellent. The check-in and check-out procedures are always prompt and impressive.

  • 4.50
    ホテルstay大好き

    We have stayed with ...

    We have stayed with our family many times since the Hyatt days. This time, we also used the club floor. The staff's service was as excellent as always. However, since it became the Grand Prince Hotel, I feel that the service at the swimming club and the checkout staff, among others, has often been disappointing, perhaps due to inexperience. It is a hotel where I have always felt the hospitality was excellent, so I found this a bit disappointing. We were upgraded to a better room, and the meals on the club floor, breakfast, and meals at Basilico were as wonderful as ever, making for a very satisfying stay.

  • 5.00
    ピョコタンゴ

    Excellent hospitality

    I was worried about the renewal to Prince, but once I stayed, I realized how wonderful it is!! I will definitely use it again!!!

  • 5.00
    ryokouzuki3

    The Room and lounge were both good.

    During a weekday stay, the lounge was not crowded and the staff was friendly. With the Diamond member benefits, I was able to have a late checkout and relax. I would like to visit again.

  • 5.00
    ketune

    I was able to spend a relaxing time.

    We stayed for a family birthday celebration. Thank you for your thoughtful gesture with the cake and other treats. My family was very pleased. The room was also clean, and the staff's hospitality was excellent. The lounge was open and the food was delicious, allowing us to fully enjoy our stay. We also appreciated the paper cups for taking coffee to go. One small concern was that the window lock in the room might be broken. I apologize if this is not the case. We would love to stay again if we have the opportunity.

  • 4.17
    mohechan07

    A traditional and spacious Hotel

    It is the reliable Prince Hotel. Spacious, calm, and the staff are relaxed and courteous. Although it is a bit old, the construction is solid, so you can be satisfied. The bath is large, with a separate shower room, and the view of the sea from the window is nice. They also upgraded me as a Diamond member, and there were my favorite Mochisho Shizuku (Mochisho Shizuku) tea snacks and a message card, making it a hotel worth more than its price. I chose it for its location due to an event at the facility in front of the hotel, and it was the right choice. However, for those sightseeing in Osaka, you need to use the shuttle bus to get to the downtown area, so the location is a bit inconvenient. On weekends, there is a shuttle bus to USJ, but since it was a weekday, I took a taxi from the hotel, and the fare was 5000 yen one way. For your reference. For breakfast, the chef prepares three egg dishes on the spot. The Danish pastries are delicious and recommended.

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  • 3.83
    さまよえる日本人

    The building is very...

    The building is very spacious and impressive, giving a sense of luxury. The staff is attentive, and I thought the service was very good. What concerned me was that during check-in, I was told that my room was upgraded because I am a Diamond member. I had reserved a Deluxe Double, but the room provided was also a Deluxe Double on the 12th floor. Deluxe Doubles should be available from the 6th to the 22nd floor. I was disappointed with the 12th floor but hoped for a good view, only to find a view of an apartment complex. I thought it might be a renovated room (the room was very clean), but there were several black scratches on the bathtub, and there was hardened limescale, so the bathtub was old. I wondered what the upgrade was. The late checkout also felt reluctant. Asking "Until what time will you stay?" is not something you would normally hear. Room upgrades and late checkouts for Diamond member privileges often don't work during busy periods, so it would have been better to be clearly refused. Also, since the coffee in the room is instant powder, I wish I could bring back drip coffee from the restaurant venue.

  • 5.00
    んんんやったね

    Good value for money! Great service too!!

    I had a very comfortable stay at the end of April, so I decided to stay for one night again this time! Currently, they are renovating the guest rooms starting from the lower floors, so it seems the club floor rooms will be done after the new year? (As of my stay on September 29, I was told that up to the 9th floor had been renovated.) I booked a room with lounge access again this time, as I found it at an unbeatable price and couldn't resist. Being on a higher floor, the view was great, and I'm looking forward to seeing this area renovated as well! The front desk staff took some time to confirm the price as it was slightly different from what I had applied for, but they apologized profusely, which was almost humbling. The lounge staff were all courteous and reliable. Since I visited just before 6 PM, there were several hot and cold dishes, melon, orange, and cut cake available, which I was personally very satisfied with. The café au lait from the coffee machine was also good. As for the breakfast staff, they mostly seemed to be international, but when I requested iced coffee, they quickly served it to my table and frequently cleared the dishes, so there were no issues. The female chef who was making omelets and such at that time was very friendly, which left a good impression! There are no issues with the responsiveness of any of the staff. It's one of the hotels that makes me want to stay again, and I plan to visit again after the renovations.

  • 5.00
    fieldwalk

    Upgrade with Diamond benefits, hospitality at its finest.

    I stayed in the 80-square-meter "Club Premium Twin" with Diamond benefits. I've stayed in rooms of this size several times overseas, but in Japan, it's been decades since my wedding ceremony. During the COVID period, I stayed a few times and enjoyed dinner via room service, but in this room, room service would be even more enjoyable. Now, regarding the cleaning, which I had a slight complaint about last time, it was perfect. With gratitude for the upgrade, it's a solid five stars this time. I also stayed in February and April, and I feel like there has been quite a turnover in staff. There might be differences in corporate culture due to the transition from Hyatt to Grand Prince, but the service and the hotel's dignity remain unchanged. As for breakfast at the restaurant "The Cafe," I feel like the content is slightly more economical. It was a bit disappointing that the thick grilled salmon and mackerel I used to enjoy at breakfast were replaced with just thin grilled salmon. It's a rather petty complaint, but I was actually looking forward to it. Also, a young service staff member, who seems to be from the Indian subcontinent, served us briskly. When I asked about the absence of the iced coffee button on the drink machine, they made it separately and brought it to the table. Their smile was very refreshing, and I felt a sense of hospitality that was more Japanese than the Japanese. I don't know if they plan to stay permanently, but if they return to their home country, the service spirit they've acquired will surely be an asset to them. Keep up the good work. I've written about this several times before, so I'll leave it at that for now...

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  • 4.83
    hinochan

    It was my first stay in about a year.

    I happened to find a great deal and decided to visit. Honestly, the last time I visited, I didn't have a good impression except for the club lounge, but this time, the amenities, service, and breakfast were much improved, and we talked about wanting to come back again as we left. I wished the skincare set for women was placed in the room from the beginning.

  • 5.00
    ボボッピ

    Incident at Check-in

    While waiting in line at the check-in counter, an employee from Kenya approached me. Although I won't go into details due to rules, they kindly explained a way to check in faster without making me feel uncomfortable. I was impressed by how they not only considered my situation but also paid attention to other customers in line, seeking the best possible solution for everyone.

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