Food Allergy Accommodations
Due to the complexity of food preparation, the number of staff involved, and the volume of meals served at a hotel or ryokan, it is extremely difficult to provide detailed, individual allergy accommodations or guarantee the complete removal of allergens. We have therefore decided to decline certain allergy-related requests, as handling numerous individual requests could lead to errors and potentially put guests’ lives at risk.
[Basic Policy on Food Allergies]
For the nine designated food allergens, we make every effort to offer menus that omit the relevant ingredients wherever possible. If you require allergy accommodations, please notify us at least seven days before your stay.
Please note that allergens may be present in soup stocks, extracts, binding agents, and seasonings such as soy sauce and miso. We cannot accommodate requests to remove these ingredients, including soup stocks and extracts.
Due to the nature of Japanese cuisine, Ryotei Kai cannot provide meals that are completely free of the relevant allergens.
For your safety, we will consider accommodations only after you have discussed your specific requirements with us in detail. We may not be able to meet your needs, but please contact us to discuss them.
Below are some frequently asked questions. If you have any requests, please first contact the property by email or phone.
While we cannot guarantee that we can meet every request and may need to decline some, we will do our best to accommodate you.
Please send emails via our contact page.
(Please allow 2–3 business days for a reply.)
Direct phone: 0772-74-9099
[Frequently Asked Questions]
Please visit our official website for details.
October 28, 2026
Kashoen Group
Ryotei Kai
Culinary Department