Shirahama Coganoi Resort & Spa住客評價與感想

(和歌山縣/南紀白濱) [總共172間房間]
總體評分
4.51
精彩 (542)
  • 客房・設施
    4.38
  • 設施・設備
    4.31
  • 接待・服務
    4.58
  • 餐飲
    4.53
  • 溫泉・浴池
    4.70
  • 滿意度
    4.57
4.17
かんちゃんのおじい

Although it is a non-smoking room, it smelled of cigarette smoke.

Even though I requested a non-smoking Room, it smelled of cigarettes as soon as I entered. The meals and bath were good, which made it very disappointing. For a non-smoker, it was truly unbearable.

  • 客房・設施2
  • 設施・設備4
  • 接待・服務5
  • 餐飲5
  • 溫泉・浴池5
  • 滿意度4
  • 2026/7/4～
  • 2名 1間
  • Family Room (Japanese-Western Style), Non-Smoking [Ocean View]
  • 含早晚餐

設施的回覆

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We sincerely apologize that a tobacco odor remained in the Room you used, causing you discomfort. We are truly sorry that we failed to welcome you in a comfortable environment as we should have. We take your feedback seriously and will further strengthen our procedures by checking for odors during Room cleaning and enhancing deodorizing measures, so that all guests can stay with peace of mind. Thank you again for sharing your valuable feedback.

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