Shirahama Coganoi Resort & Spa 투숙객 리뷰 및 후기

(와카야마현/남기시라하마) [전체 172개 객실]
종합 점수
4.51
훌륭하다 (547)
  • 객실 및 어메니티
    4.38
  • 시설・설비
    4.30
  • 접객・서비스
    4.58
  • 식사
    4.54
  • 온천・목욕
    4.70
  • 만족도
    4.56
4.17
かんちゃんのおじい

Although it is a non-smoking room, it smelled of cigarette smoke.

Even though I requested a non-smoking Room, it smelled of cigarettes as soon as I entered. The meals and bath were good, which made it very disappointing. For a non-smoker, it was truly unbearable.

  • 객실 및 어메니티2
  • 시설・설비4
  • 접객・서비스5
  • 식사5
  • 온천・목욕5
  • 만족도4
  • 2026. 7. 4.～
  • 2명 1개
  • Family Room (Japanese-Western Style), Non-Smoking [Ocean View]
  • 조식 및 석식 포함

시설에서의 답장

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We sincerely apologize that a tobacco odor remained in the Room you used, causing you discomfort. We are truly sorry that we failed to welcome you in a comfortable environment as we should have. We take your feedback seriously and will further strengthen our procedures by checking for odors during Room cleaning and enhancing deodorizing measures, so that all guests can stay with peace of mind. Thank you again for sharing your valuable feedback.

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