Guest Reviews & Impressions for Shirahama Coganoi Resort & Spa

(Wakayama Prefecture/Nanki Shirahama) [Total 172 Rooms]
Overall Score
4.51
Wonderful (546)
  • Rooms & Amenities
    4.38
  • Facility
    4.31
  • Hospitality & Service
    4.58
  • Meals
    4.54
  • Onsen & Bath
    4.70
  • Satisfaction
    4.57
4.17
かんちゃんのおじい

Although it is a non-smoking room, it smelled of cigarette smoke.

Even though I requested a non-smoking Room, it smelled of cigarettes as soon as I entered. The meals and bath were good, which made it very disappointing. For a non-smoker, it was truly unbearable.

  • Rooms & Amenities2
  • Facility4
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction4
  • 7/4/2026～
  • 2 people 1 room
  • Family Room (Japanese-Western Style), Non-Smoking [Ocean View]
  • Includes breakfast and dinner

Reply from the Facility

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We sincerely apologize that a tobacco odor remained in the Room you used, causing you discomfort. We are truly sorry that we failed to welcome you in a comfortable environment as we should have. We take your feedback seriously and will further strengthen our procedures by checking for odors during Room cleaning and enhancing deodorizing measures, so that all guests can stay with peace of mind. Thank you again for sharing your valuable feedback.

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